Amz made us feel at ease. There was no pressure to buy or aggressive sales tactics, which most people hate. He just provided information, was very helpful and made us feel comfortable. We only popped... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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Lees wat reviewers zeggen
Stephen was very good at his job as a salesman for sofology, polite, helpful, answered any question we asked, made a lovely cup of tea. We are now waiting for our furniture to arrive.
Bedrijf heeft geantwoord
I ordered on the phone after visiting in store. Ameet was a great help and walked me through the whole process, stayed on the phone the whole time and was extremely friendly and helpful! Excellent cus... Toon meer
Bedrijf heeft geantwoord
Rob, our Customer Service Assistant was great, helpful and very informative. Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, Verenigd Koninkrijk
4,9
Uitstekend
6K reviews
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Good experience
The staff member who served us was polite and knowledgeable. He explained all the options and overall it was quite good experience.
15 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great Choice of Furniture
We had 2 visits to the store deciding which settees to buy, Steve and Jon were both very helpful, and knowledgeable, which was a great help
15 maart 2026
Antwoord van Sofology - Thurrock
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
John was amazing from start to finish
John was amazing from start to finish. No pressure approach, incredibly informative and made the whole process enjoyable. Highly recommend, really lovely store too.
15 maart 2026
Antwoord van Sofology - Thurrock
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that John gave you all the information you needed and met all of your expectations.
Helpful salesman.Answered all questions without harassing us or giving the ‘hard sell’
Helpful salesman. Let us browse before coming back & answering our questions & pricing up the different combinations.
We left the shop to come home & check measurements.
He followed up with a phone call & we ordered on line. Very easy.
15 maart 2026
Antwoord van Sofology - Thurrock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent
We knew exactly what we wanted and Steve helped us get it by being informative, friendly and professional.
13 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.
Rob was amazing,very helpful
12 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
Good service
Served by Steve in the Thurrock branch, he explained everything really well, have good advice, and it was a very efficient process.
7 maart 2026
Antwoord van Sofology - Thurrock
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Steve gave you all the information you needed and met all of your expectations.
My experience was exceptional
My experience was exceptional. Del was on point with everything. Answered all my questions, polite, well mannered and articulate. Very good with people.
10 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Antwoord van Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Thurrock
Thank you for awarding us 5 stars Richard!
Ameet was friendly and professional…
Ameet was friendly and professional explaining all of our options and allowed us as much time as we needed to browse the store and make our choice.
We really liked the store layout and there was no pressure sales.
Loved the large swatches which really helped with colour choice.
6 maart 2026
Antwoord van Sofology - Thurrock
Thank you for this great review Karen :-)
Rob (Robert) in Thurrock was fantastic!
We was promptly served by Rob in the Thurrock branch. He was fantastic at guiding us to what would be suitable for our home, pros and cons of materials for our day to day needs and thoroughly explained all aspects of the sofa in detail. We are very thankful for his help!!
1 maart 2026
Antwoord van Sofology - Thurrock
Thank you for sharing yoru experience Amie :-)
The choice and selection was helpful at…
The choice and selection was helpful at the store and the staff were helpful, friendly, professional but not too pushy. The advice given about the finance and payment was incorrect and poor. Logging onto the account on the finance company's website is also poor and slow. You will pay a deposit and at least two monthly payments before you receive your furniture. If you make a large payment it reduces the length of your credit agreement not the monthly payments which was contrary to the advice given b6 the store.
7 maart 2026
Antwoord van Sofology - Thurrock
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team in store helpful, friendly and professional while choosing your furniture. We’re sorry to hear about the confusion around the finance information. Payments on a finance agreement should only begin once your furniture has been delivered, so this doesn’t sound right and we’d like to look into it further for you. If you’re able to, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details and we can take a look into this for you.
Great service today from Ameen
Great service today from Ameen! Not overly “sales-like”, super knowledgeable and helpful!
8 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ameen. Have a great day 😊
Great customer service!
Great customer service!
It was a Very easy and straight forward process.
Ameet explained everything clearly and we were in and out of the shop in 30 minutes!
8 maart 2026
Antwoord van Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Ameet was absolutely amazing
Ameet was absolutely amazing. So knowledgeable about the sofas i was interested in. Purchased in store. Thank you Ameet
8 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.
We went into the lakeside store
We went into the lakeside store
Choose a sofa we liked
Approached a member of staff
Who we now know was named crystal
She was most helpful
Took her time to explain the after care of the sofa which we purchased
And demonstrated how to keep sofa look fresh and new looking
Could not of asked for a better sales person
A massive credit to the company
8 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Rob was our consultant and he was…
Rob was our consultant and he was friendly professional and made the experience fantastic! THANKS ROB and up the hammers!
8 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
Served by Steve who was very helpful…
Served by Steve who was very helpful and professional, explained everything in detail. Would recommend this store and Steve to friends and family
8 maart 2026
Antwoord van Sofology - Thurrock
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Steve and that you would recommend us! Have a great day 😊
First sofa purchase.
We came in to buy our first sofa,
Hands down one of the best experiences, all the staff were friendly and welcoming.
I can’t remember our salesman’s name but he went above and beyond and was so helpful !
4 maart 2026
Antwoord van Sofology - Thurrock
Thank you for choosing us to supply your first sofa! It is an honour :-)
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