Soho66 Reviews 

2.175
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This team are clearly well on top of their technology. I am not technical but have received a huge amount of support for what would normally be very simple things with never a hint of frustration... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing switch over from our previous VOIP provider whose customer service was atrocious. Soho66's Tech Team and Customer Service are UK based and you get to speak to someone straight away, who is com... Toon meer

Beoordeeld met 5 van de 5 sterren

Once again, you chaps knocked it out of the park! The support for setting up a remote app was superb. Being an old codger and slow in the head due to ingesting recreational plants, Blain patiently... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoon- en internetdienst
  2. Faxservice
  3. Telecom-installateur
  4. Telefoonmaatschappij

Geschreven door het bedrijf

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Geschreven door het bedrijf

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,9

Alle reviews

(2.175)

114 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Matthew

Efficient service. Was patient, and helped me through my query step by step.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Joey, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

The service was very good

The service was very good, he explained the process and supported me through the process. I was able to resolve the issue. Very satisfied.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Sarah, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service!

Beoordeeld met 5 van de 5 sterren

Ported our number

Ported our number over from another provider, was a very easy process and went very smoothly

21 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Ross, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 1 van de 5 sterren

Took fees post cancellation of all services

I have stopped all of my services even prior to the renewal date and soho66 still took this month fees as normal.

12 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Thank you for your feedback. We’re sorry to hear of your frustration. As previously explained, our direct debit payments are processed in advance at the start of each billing cycle, so if services are cancelled after the renewal date, that month’s charge may still be applied. Your services have now been fully ceased, and your account updated accordingly.

Beoordeeld met 5 van de 5 sterren

Reece was outstanding

Reece was switched on, very helpful and his knowledge was outstanding! If all calls for support were this good every business would be flying in customer service. Well done Reece, superb mate.
(

15 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Wez, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Beoordeeld met 5 van de 5 sterren

Above and beyond good service - Exceptionally Good

Absolutely brilliant company with a phone system second to none. Reece was so helpful and has been there over 10 years - thats says a lot too about Soho66. I gave up a phone number a few months ago and cannot have it back but Reece is going the extra mile to achieve that for me.
What a great guy to go over and beyond the rule book.
David Green British Christian TV

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi David, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Reece, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

The technician was knowledgeable and efficient. also friendly and patient, ensuring that the entire process was smooth and stress-free. this level of service truly sets them apart

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in their field. It seemed like they knew everything by heart and resolved my issue seamlessly . I am thoroughly impressed and would highly recommend them. Thanks MATTHEW.

10 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Valdas, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

They refunded me

They refunded me

16 januari 2025
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Antwoord van Soho66

Hi Lilly, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

From initial enquiry through to purchase and setup, we received excellent customer service (primarily corresponding with Reece), with timely and very helpful responses to all queries. System setup was straightforward following instructions provided by Soho66. The service itself is perhaps not as feature rich as some others, however overall it has been a solid, reliable and effective solution, with the added benefit of being easy to set up in-house.

8 augustus 2025
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Antwoord van Soho66

Hi Sam, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

Cheapest, & best voip provision.

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The only thing I would say is if you operate a 24 hour business like I do you will not receive support outside of business hours, but if you do have issues outside of business hours, you can easily divert calls through their dashboard very easily. This has worked for us over the years.

6 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Mervin, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication and helpful, speedy response to my query. Blain was so easy and pleasant to deal with.

3 oktober 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Pamela, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Matthew is always helpful

Matthew is always helpful, he understands my more 'limited 'techy skills and takes me under his experienced wing to help to reach the result required for our business.

1 oktober 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Sue, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Great service and very helpful

Great service and very helpful. Have been with Soho66 for nearly 10 years now and have always had a great experience.

1 oktober 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Ammar, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 10 years, it truly means a lot to our team!

Beoordeeld met 5 van de 5 sterren

Matthew and the team are always helpful…

Matthew and the team are always helpful and nothing is too much trouble ever.

30 september 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi James, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Brilliant for start up business who need a local number.

I've used these guys for about 15 years. Excellent customer service. Very good pricing. VOIP service always worked well and hardware spot on. Great for all size of business.

13 oktober 2024
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Antwoord van Soho66

Hi Nathan, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!

Beoordeeld met 5 van de 5 sterren

Really happy with the speedy service to…

Really happy with the speedy service to resolve my issue from Matthew in the support team. Thanks Matthew!

23 september 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Scott, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Fast no-hassle sign up

Fast no-hassle sign up and service details received immediately. So far everything I could ask from a VoIP provider!

17 september 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Jose, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

Great service as always been with soho66 for years…

Great service as always I have been with Soho66 for years, had 1st problem ever as far back as I can remember this morning and Soho66 had it fixed very quickly with a very personal and detailed help from Matthew. Cheers all very happy!

15 september 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi John, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

swift response and assistance

swift response and assistance. Thank you for caring

12 september 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Zelda, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Beoordeeld met 5 van de 5 sterren

Ideal service for a small business.

The prices are very good for both hardware and VOiP services, but what really sets Soho66 apart is the helpfulness of their staff. Tech support calls are answered almost immediately, and you get clear, effective help. Good interface for controlling your phones too. When I asked a business friend who he used, he said he had been with Soho66 for more than a decade, and I am glad I followed that lead. Very happy to recommend them in turn. Ideal for a company our size (8 phones).

23 juni 2025
Logo Soho66

Antwoord van Soho66

Hi Nicholas, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

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