Soho66 Reviews 

2.175
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing switch over from our previous VOIP provider whose customer service was atrocious. Soho66's Tech Team and Customer Service are UK based and you get to speak to someone straight away, who is com... Toon meer

Beoordeeld met 5 van de 5 sterren

Once again, you chaps knocked it out of the park! The support for setting up a remote app was superb. Being an old codger and slow in the head due to ingesting recreational plants, Blain patiently... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoon- en internetdienst
  2. Faxservice
  3. Telecom-installateur
  4. Telefoonmaatschappij

Geschreven door het bedrijf

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Geschreven door het bedrijf

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,9

Alle reviews

(2.175)

114 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

TOP CLASS and EXCELLENT VALUE for MONEY

Prompt, professional service. User guides clear and easy to follow.
We had specific problem with another 3rd party supplier and the Soho66 team went out of their way (especially Matthew) to resolve the problem.
If only all online suppliers were as efficient and effective as Soho66 - the world will be a better place.

7 mei 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Liz, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Best Prices and Best Experience

WOW! It’s rare these days to find a company that genuinely takes the time to help without making you feel like you’re asking too much. Thank you, Matthew, for your kind help setting everything up. It was a seamless experience. Appreciate 100% how much you care about your customers.

14 mei 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Syed, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

A satisfied customer

No problem at all with this company. Excellent service.

28 februari 2025
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Antwoord van Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 1 van de 5 sterren

Very bad experience!

25 februari 2025
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Antwoord van Soho66

Thank you for your feedback. We're sorry to hear that you had a negative experience.

As part of our commitment to providing secure and reliable telecom services, we carry out routine internal checks on all new orders. Unfortunately, your order did not meet the necessary criteria, and we were therefore unable to proceed with activation, to use our telecommunication services. A full refund was issued immediately.

We appreciate your understanding, and we’re happy to discuss the matter further if you’d like more information. Please feel free to reach out to us directly.

Thank you

SOHO66 Support Team

Beoordeeld met 5 van de 5 sterren

Customer service at its best!!

I have contacted Soho66 several times over the past 2 weeks speaking to Reece and Matthew on the sales side and later with Blain about setting up the phone.
Reece talked me through the final setup this morning and the help and advice that I have been given throughout has been exemplary, at no point was I treated as being stupid and each of them had the time and patience to go beyond my expectation to explain what was needed to ensure the system was left fully working.
With staff of this calibre this company is a showpiece of how customer service should be, well done to you all.

24 april 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Colin, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Beoordeeld met 5 van de 5 sterren

Quick response

Quick response, fast setup help. Job done.

29 januari 2025
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Antwoord van Soho66

Hi Michael, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

Thank you Matthew and Reece

Thank you Matthew and Reece, you guys were extremely helpful not only with info, but also with the setup of the products. Thank you for your patience and guidance.
We will recommend you to everybody, great company with focus on putting the client first.
You guys deserve more than the 5 stars, thank you again.

11 maart 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Soria, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

OUTSTANDING TECHNICAL SUPPORT

This is not the first Five Star review that I've written for Soho 66.

I'm still learning the ropes with the VoIP telephony, and have to remind Technical Support that they're effectively dealing with a Muppet 🤪

No matter, I've had to call upon Soho 66 several times over recent weeks, and far from criticising my stupidity, they've replied to emails promptly, called me back when they promised to, and delivered professional, courteous, expert, and helpful advice to me in a language even I can understand!

My particular thanks to Matthew and Reece for their kind support. Both men are a asset to Soho 66.

Thank you.

Sincerely.

Mr Thicky

27 februari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Richard, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Great Customer Service

I needed a VoiP solution and after researching multiple options online, I decided to get in touch with Soho66. The communication and onboarding was simple and easy. Guys are easy to reach via email and phone. I have been using the service for about 2 months now and so far it's been good.

Thank you Soho66

17 december 2024
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Antwoord van Soho66

Hi Janis, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

Absolutely Brilliant!

Absolutely brilliant! We were looking to get a VOIP system but had no idea where to start. We bought a load of VOIP phones and didn't know how to get them going but then Matthew and Reece gave a great personal service and got everything EXACTLY how we wanted it. I would thoroughly recommend Soho66, for us, there is nowhere else to go for this!

Tyrone, Lenguax, UK

6 februari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Tyrone, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Beoordeeld met 5 van de 5 sterren

Excellent and patient service

Excellent and patient service. top notch. Caller couldn't have been more hopeful

6 februari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Stephen, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

Always good customer service with Soho…

Always good customer service with Soho whenever we need support. Recently Matthew was particularly helpful and patient in setting up a complex call divert menu. Thanks again 😊

30 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Helen, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

VoIP worldwide on my Pixel 6 Pro…

I wanted to be able to use our VoIP number, which we've had with Soho66 since we moved from Kew years ago, away from home and especially on a forthcoming Caribbean holiday. The support from Soho66 was fantastic. I installed Groundwire on my phone, set it up with the excellent help page on the Soho66 website and it worked perfectly at once. Now I've got a different ringtone (from my mobile number) for incoming calls it is so easy to use and so very useful. And Soho66's call rates, UK and abroad, are ever so reasonable. Most months we pay them under £5 for the SIP service plus calls.

25 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Eric, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service and products!

Beoordeeld met 5 van de 5 sterren

My experience with Soho66

My experience with Soho66, particularly with Blain, was excellent. Blain was very helpful and provided great support throughout my interaction with Soho66. Their service was efficient and professional, making the process smooth and straightforward.

21 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Gary, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Beoordeeld met 5 van de 5 sterren

Best of the Best

Best of the Best
They treat you very personal.

16 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Sam, thank you for taking the time to provide a review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to all of our customers!

Beoordeeld met 5 van de 5 sterren

Blain and his colleague that I spoke to…

Blain and his colleague that I spoke to before have been absolutely charming and brilliant in helping me get this set up

15 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Sam, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Beoordeeld met 5 van de 5 sterren

We entered this transfer of our…

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support engineer Blain this was achieved in a few minutes. we appreciate this level of assistance which we could not have achieved without his professional assistance. May it work forever!

13 januari 2025
Review zonder uitnodiging
Logo Soho66

Antwoord van Soho66

Hi Michael, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

I have been using this service for over…10 years

I have been using this service for over 10 years, i have now retired and no longer need it, got to say they have been brilliant and helped me through the process and even sent me back the credit on my account, I would recommend this service 100%

3 januari 2025
Review zonder uitnodiging
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Antwoord van Soho66

Hi Merv, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

Beoordeeld met 5 van de 5 sterren

I live in the Caribbean and I work for…

I live in the Caribbean and I work for a company in the UK I needed a UK number so I'm able to provide the services needed as a customer service representative and I have to say this company has been absolutely lovely I have not had any problems whatsoever I'm very pleased to be working with them

1 november 2024
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Antwoord van Soho66

Hi Tambi, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Beoordeeld met 4 van de 5 sterren

We were having a few technical…

We were having a few technical difficulties so I phoned the support department to ask for help. What a pleasant surprise to be answered immediately! Reece was patient, knowledgeable and efficient and had the issues sorted within minutes. A credit to the company. Many thanks, Alison

27 december 2024
Review zonder uitnodiging
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Antwoord van Soho66

Dear Alison,

Thank you for sharing your experience and for your kind words about Reece! We're delighted to hear that he was able to provide the prompt, patient, and efficient support you needed. We take great pride in our team's dedication to delivering exceptional customer service, and it's wonderful to know their efforts made such a positive impression.

If there's anything more we can do to enhance your experience or if you feel there's a way we can go from 4 stars to 5, we’d love to hear your thoughts. Your feedback helps us continue to improve and provide the best service possible.

Thanks again for choosing us—we truly appreciate your support!

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