Amazing switch over from our previous VOIP provider whose customer service was atrocious. Soho66's Tech Team and Customer Service are UK based and you get to speak to someone straight away, who is com... Toon meer
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Lees wat reviewers zeggen
Once again, you chaps knocked it out of the park! The support for setting up a remote app was superb. Being an old codger and slow in the head due to ingesting recreational plants, Blain patiently... Toon meer
Bedrijf heeft geantwoord
We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support e... Toon meer
Bedrijf heeft geantwoord
Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.
Soho66
Geschreven door het bedrijf
- Reliable
- With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
- Innovative
- Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
- UK Technical Support
- Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments
Contactgegevens
Silksworth House Stables, Warden Law Lane, Sunderland, SR3 2PD, Sunderland, Verenigd Koninkrijk
- 03333 443 443
- trustpilot@soho66.co.uk
- soho66.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Soho66
Hi David, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Fantastic customer service.
8 oktober 2024
Antwoord van Soho66
Hi James, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service!
these guys know what they are doing
these guys know what they are doing, all of them. I am as techie as cheese is low fat, and these guys helped me sort out what I needed to use the service best.
21 oktober 2024
Antwoord van Soho66
Hi Michela, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Great customer service from Matt
12 december 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi Martin, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Great Service
Soho 66 - What a great company. Always there at the end of the phone - always helpful and knowledgeable - the system works great with great add-ons. Ofton approached by other companies but would not move when such great service means more than what might just be a little cheaper - keep up the great work Soho 66
11 december 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi Clive, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, it truly means a lot to our team!
Quick and easy transfer of my landline…
Quick and easy transfer of my landline number and very efficient helpdesk for any technical issues.
24 september 2024
Antwoord van Soho66
Hi John, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Very comprehensive website although…
Very comprehensive website although technical instructions could be more easily presented
8 oktober 2024
Antwoord van Soho66
Hi Clive, thank you so much for taking the time to provide feedback! I will make sure to get this passed along to the correct department to see what we can do!
Rees was incredibly helpful
I felt it was necessary to leave a review after my recent experience with Soho66. I just spoke with Rees, who helped me set up my virtual phone number on my mobile. The app on my iPhone works exactly like the desktop phone in my office, and the whole process was seamless.
Rees was incredibly helpful—he didn’t rush me, was easy to talk to, and provided clear directions. I’ve been using Soho66 for the past five years, and they’ve consistently been excellent. My business has had busy periods and quieter times, and Soho66 has always been flexible in adjusting my telephone plan to suit my needs.
It’s rare to receive such good customer service these days, and I wanted to say a big thank you to Soho66. I highly recommend them!
5 december 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Rees, who we know will be delighted to read your comment!
This was a great surprise
This was a great surprise, I tried 5 similar companies who spent their time trying to sell me equipment I didn't need and a phone line that was expensive. SOHO66, on the other hand were great. Line brilliant price, sign up, brilliant price and service that I had forgotten was a thing, they helped me every step of the way through the sett-up. Exceptional, would recommend them to anybody!
13 september 2024
Antwoord van Soho66
Hi Chris, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!
Very happy with the service
I'm a few months in with Soho66. After a few errors on my part setting up my new work phone it was actually pretty easy.
It's cheap per month and suits me to use credit as It's mostly incoming calls for me.
Setting up hold music, voicemail etc was easy. I like getting an email with audio of any voicemails left.
Id be happy to reccomend them to anyone else getting started with an Internet phone.
(I'm using a Yealink desk phone)
7 september 2024
Antwoord van Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Since 2010: Great Service. Great Reliability.
Since 2010: Great Service. Great Reliability.
I just realised I have been a Soho66 customer since August 2010. They have been great! The team are always accessible and helpful. The service reliable and competitively priced. I've looked at some of the competitors here and there but they can't complete. Thank you Soho66 Team!! It's great being with you guys.
5 november 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi Mark, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 14 years! It truly means a lot to our team!
Excellent service
Excellent service, easy to use, easy to set up the account and hardware and real people answer the phone! A rare occurrence these days. Very pleased with the service.
4 september 2024
Antwoord van Soho66
Hi David, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!
easy to set up
easy to set up, a couple of questions I had were dealt with very promptly with explanations.
would recommend
21 augustus 2024
Antwoord van Soho66
Hi Andy, thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Absolute rubbish
Absolute rubbish, what a waste of my hard earned money. Regretted ever coming across this site and will never recommend soho to anyone.
6 augustus 2024
Antwoord van Soho66
Thank you for sharing your feedback. We're truly sorry to hear that you were dissatisfied with your experience and regret that you feel your money was wasted.
We understand your frustration. However, we are disappointed that we weren’t given the chance to address any concerns before you cancelled. As we did not receive any communication from you during your time with us, it’s difficult for us to know what went wrong, but we would genuinely appreciate the opportunity to learn more. Our support team is always here to help, and we strive to provide a service that meets our customers' needs.
Please don’t hesitate to reach out if you'd like to discuss your experience further or if there’s anything specific we could have done better. Your feedback is important to us, and we're always looking for ways to improve.
Great customer service
It turned out that I didn't require the service of Soho66 in the end, but I can't fault their customer service. Every time I spoke with them, they were quick to answer & extremely helpful, I would highly recommend them..
2 augustus 2024
Antwoord van Soho66
Hi Jane, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Brilliant customer service
After a small issue, I emailed the support team and they resolved the problem very quickly with no fuss. Absolutely brilliant!
3 oktober 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi Cassie, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Soho66
Soho66 provide a great product and superb customer service. Matthew was incredibly helpful and communicative - quickly solving and explaining our issue.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Call quality poor
Everything great (no technical/equipment/pricing/support/etc issues), but the call quality is poor.
The frequency response is bad; the line sounds low bit rate. I'm using a Yealink basestation and handsets, which are relatively cheap, but I know someone who prefers them to Gigaset. DECT landline to Yealink is poor. Landline to landline is a little better. Mobile to mobile is much better. Is this Soho66's problem? I have no idea, and the same test tomorrow could be different. My internet connection is good, at 48 down/10 up.
20 september 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi,
Thank you for your 4-star review and for sharing your detailed feedback with us! We’re really pleased to hear that you’ve found our service great overall and haven’t encountered any issues with technical support, equipment, pricing, or other areas.
Regarding the call quality, we truly appreciate your insights. It’s important to us that our customers experience clear, consistent communication, and we understand how frustrating poor call quality can be. While your Yealink base station and handsets are popular and reliable options, there are a number of factors that can impact call quality, including DECT handset models, network configurations, and sometimes even external factors.
It’s great to hear your internet connection is stable, as a strong connection is crucial to maintaining high call quality. We'd be more than happy to take a closer look at your setup or offer recommendations to ensure you’re getting the best possible performance. If you’d like, our support team can also run diagnostics to help pinpoint any potential issues.
Please don’t hesitate to reach out to us at 03333 443 443. We’d love to assist you further and improve your experience!
Thank you again for your feedback and for choosing Soho66. We’re here to help!
Really Helpful
I had a technical issue and Matthew sorted it straight away - really helpful, thanks very much Soho66
12 september 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi Rachel, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Excellent service
Excellent service. Quick and efficient with Matthews help
11 september 2024
Review zonder uitnodiging
Antwoord van Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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