I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Toon meer
Bedrijf heeft geantwoord
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
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256 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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COMPLETE SCAM DO NOT BUY FROM THIS COMPANY!!
Complete scam! Vest does not work. I called customer service and they told me their return policy is to only refund for the item and not for shipping or pay for return shipping. I pushed back on that and said they should not charge me for returning a defective item. They said they would send replacement vests and I could keep the old vests and the battery packs. I told them I did not want them and wanted a FULL refund and did not want to pay to return the items and that should be at their cost since they sent defective products. They said it is their policy to not cover shipping to return the items, and said I would have to pay to return the batteries because they say they work. DO NOT BUY FROM THIS COMPANY! Notice that you can’t review them on their own website and can’t even see the actual reviews. When I googled this company I found the real reviews, which were all similar expletives to mine. I had to ask for a supervisor and threaten to report them to the BBB, my credit card company, and my state AG to finally get a full refund. They still would not take the vests back and I feel bad even donating them because I don’t want someone else to think they are getting a warm vest when they aren’t.
8 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Meg,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, and we understand how frustrating this situation has been. This is not the level of service or product experience we aim to provide, and we appreciate you bringing these concerns to our attention.
We want to make this right for you. Please contact us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to review your order details and assist you with a resolution that works for you. Your satisfaction is important to us, and we’re committed to addressing your concerns promptly.
Thank you again for your feedback.
Solana Gear
If I could give them zero stars I…
If I could give them zero stars I would. I ordered two vests. And two power packs. Of course they took my money immediately. I finally got the vest and immediately emailed them that there were no power packs. I sent three emails finally four days later they tell me to take a picture of my product and they will decide how best to get me my power packs. I stated from the beginning I needed these by Wednesday to Gift at a party. This is now Tuesday. I have not heard anything since yesterday morning. I took the pictures. I still have heard nothing I use this company cause they claim things are USA made. I've gotten better service from China sadly. I want to return these since I will not be able to get them in time and I'm going to want a full refund
Laurie myers
412-719-8343
6 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Laurie,
Thank you for taking the time to share your feedback with us. We’re truly sorry for the inconvenience you've experienced with your recent order.
The delay in responding and the missing power packs are absolutely not the experience we want for our customers, and we apologize for the stress this has caused..
We completely understand your concern regarding timing. Please reach out to us directly at +1 (888) 306-7516 or support@solanagear.com
so we can prioritize your request and assist you.
We appreciate your patience and the opportunity to make this right.
Sincerely,
Solana Gear
I am returning the vest and the gloves
I am returning the vest and the gloves. The gloves are too big big and you don’t have a smaller size than a small, I need a ex-small and you don't have one and the vest is not heated unless I spend more money to get a power pack that I thought was included in order for the best to be heated. The instructions say where the power pack is, how to remove it and how to charge it but when I go to do that, it’s not there. I call your company and that's when I found out that you have to buy a power pack for it to heat. In order to get a refund for the gloves that don't fit and a vest that I refuse to buy something else for it to work right, I have to pay. To me, you have false advertising and people need to know what is expected up front with the vest before buying and that they have to pay for returns.
4 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Carole,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointment with the sizing of the gloves and the misunderstanding regarding the battery pack for the vest. We understand how frustrating it is to receive items that don’t meet your expectations, especially when additional purchases are required for full functionality.
Regarding the return costs, we know this added to your frustration, and we apologize for any inconvenience this caused.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com, and we’ll be happy to assist you further and make this process as easy as possible.
Thank you again for bringing this to our attention.
– Solana Gear
The vests look good and work good!
We charged the batteries and tested them for issues. So far everything works great. I am waiting to receive an order of 2 more. They are Christmas gifts for family. The vest feels good in the cold. Looking forward to warm comfort outside.
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mary,
Thank you so much for taking the time to share your experience, and for the wonderful 5-star review! We’re thrilled to hear that your vests are looking great, working well, and delivering the warmth and comfort you were hoping for. It’s great to know the batteries charged and tested without any issues, and we truly appreciate your trust in placing another order for Christmas gifts.
We’re excited for your family to enjoy them too, and we’re glad the vest is already keeping you comfortable in the cold. If you ever need any assistance or have questions as your new order arrives, we’re always here to help.
Thank you again for choosing Solana Gear!
Best,
Solana Gear
Extremely unhappy with this purchase
I had no idea the vest didn’t come with a battery. Thank goodness I ordered what I thought was going to be an EXTRA one because that was the only battery that came with the vest. I ended up ordering 2 more after that so my husband doesn’t run out of battery power at work. Also my husband has worn it for only a week and the zipper that encloses the battery has already broken. The claim they make on their website that they have tons of 5 star reviews is clearly false advertisement and extremely misleading. I’m so upset I wasted so much money on this product.
6 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi B,
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear how disappointed you’ve been with your purchase. We understand how frustrating it is to expect a complete setup and run into issues with the battery, zipper, and overall clarity of product information.
Your feedback about the battery not being included, the durability of the battery pouch zipper, and the concerns about our review claims is extremely important to us. We are currently reviewing our product descriptions and internal processes to ensure they are clearer, more accurate, and more helpful for customers moving forward.
I know this hasn’t reflected the level of quality or service we strive to provide, and we sincerely apologize for the inconvenience and frustration this caused, especially after making multiple purchases. We’d really like the opportunity to make this right for you.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to help resolve this for you as quickly as possible.
Thank you again for your feedback, B, it truly helps us improve.
– Solana Gear
The quality of the vest is cheap
The quality of the vest is cheap, zipper is plastic and hard to slide. Thought the battery was included. Not worth the $48 times two. Sizing runs small. Now have to be disappointed again when I get my $36 gloves times 3. What a waste of money!
DO NOT BUY THESE!!!!
6 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Cheryl,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your vest didn’t meet your expectations, especially regarding the zipper quality, sizing, and the misunderstanding about the battery not being included. We completely understand how frustrating this experience must be, especially after purchasing multiple items.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com, and our support team will be happy to help.
Thank you again for your honest feedback, Cheryl.
— Solana Gear
Have not received package yet
Have not received order #376697 yet. Ordered nov. 29
1 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Carolyn,
Thank you for taking the time to share your concerns, and I’m very sorry to hear that you still haven’t received order #376697. A 1-star experience is never what we want for our customers, and we completely understand your frustration.
We want to make sure your order gets to you as quickly as possible. Please reach out to us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to look into the status of your shipment right away and make this right for you.
Thank you again for bringing this to our attention, Carolyn. We truly appreciate your patience, and we’re here to help until everything is resolved.
— Solana Gear
Heated vest works great
Heated vest works great. Have neede to use it several times. Plenty of controllable heat and battery power pack lasts me at least 8 hours plus. Vest is very light weight not bulky as to wear something over it unlike my Milwaukee hoodie with bulk batteries.The heat coil in the neck is fantastic. I would suggest to order 2 power packs at time of order to avoid the shipping charge which is half the cost of item. I just like to have a spare one ready to go. Haven’t needed it but nice to know it’s waiting to go. Not a single negative thing to say about my vest.
6 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Rick,
Thank you so much for your wonderful review and for taking the time to share your experience with us! We’re thrilled to hear that your heated vest has been performing so well and keeping you warm during those cold moments. It’s great to know you’re enjoying the lightweight design, strong battery life, and especially the neck heating feature.
Your suggestion about ordering an extra power pack upfront is truly helpful, and we appreciate you sharing that insight with other customers. We’re grateful for your support and are so pleased to hear you haven’t encountered a single issue with your vest.
Thanks again for choosing Solana Gear, we’re here anytime you need us!
Solana Gear
These gloves are a piece of junk
These gloves are a piece of junk. They do not keep you warm. They were $46 for JUNK. I had to pa6 to return them and they deducted the original shipping fee. SCAM. DO NOT ORDER THESE.
4 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Rob,
Thank you for taking the time to share your feedback with us. I’m very sorry to hear that the gloves did not meet your expectations and that your experience with the return process left you feeling frustrated.
Your comments about the warmth and overall quality of the gloves are taken seriously, and we appreciate you bringing this to our attention. We are continually working to improve our products, and feedback like yours helps us make necessary adjustments. We also understand your concern regarding return shipping costs, and I apologize for any inconvenience this caused.
We’d really like the chance to make this right for you. Please reach out to us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to assist you further and explore a better resolution.
Thank you again for your review, Rob.
— Solana Gear
I seriously question the technical…
I seriously question the technical knowledge of this manufacturer. At numerous points in their advertising they tout that their newest gloves keep hands warm to -25F/-40C. Very impressive. But why and how would a pair of gloves keep hands warmer just because the temperature is measured in Celsius rather than in Fahrenheit? Quite magical! And impossible! Minus 25 degrees F is minus 32 degrees C (-31.6667 to be precise). Ironically -40 C is also -40 F! Maybe that's what they should tout!!
4 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi D B,
Thank you for taking the time to share your feedback. We’re sorry for the confusion caused by the temperature details in our advertising.
We’ve forwarded your comments to our product and marketing teams so they can review and clarify the information to ensure it’s completely accurate for future customers. Your insight is genuinely helpful, and we appreciate you taking the time to point this out.
If you have any additional questions or need further assistance, please reach out. We’re here to help.
Thank you again for your feedback.
— Solana Gear
Never received my vest been over a week
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Keith,
Thank you for taking the time to leave a review, and I’m truly sorry to hear that you haven’t received your vest yet.
We’d like to look into your order right away and make this right. Please reach out to us at +1 (888) 306-7516 or support@solanagear.com, and our support team will be happy to help track your shipment.
Thank you again for bringing this to our attention, Keith.
— Solana Gear
Seems to heat ok
Seems to heat ok. Battery seems to be highest quality item purchased. Vest was oversized and swallowed me. Zipper for battery pouch broke immediately. Front zipper is left handed. Just not a quality product, but cheaper than most.
29 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ed,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your vest didn’t meet expectations, especially regarding the sizing, zipper issues, and overall quality concerns. That’s not the experience we want for our customers, and we appreciate you bringing these points to our attention.
We’re glad to hear the heating performance and battery quality were satisfactory, but the issues you encountered with the zippers and fit are something we want to make right. Please reach out to us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to help you.
Your feedback helps us improve, and we truly appreciate you sharing it.
— Solana Gear
I did not get the vest but did buy the gloves
I did not get the vest. I canceled my order. I think it is sneaky the way they advertise. They do not tell you that the vest does not come with the battery pack that you need to make it work. You have to order that separately at an additional cost. So, I cancelled the order.
I did, however, order and receive their heated gloves. However, it is the same issue. The gloves do come with the battery packs and the charging cable. But they do not include the wall charging adapter that you need to plug in so you can attach the charging cable. So, without buying that thing, you cannot charge the battery packs for the gloves. I have had to buy one of those adapters separately in order to charge the batteries for the gloves.
For future customers, make sure that you understand what you are getting when you order so that you do not get a vest that cannot be used because it does not come with a battery pack. This is not a company that I would want to deal with in the future.
After using the gloves twice, I can tell you that they do not stand up to the projected heating time that the literature says they will. The battery packs have three LED lights on them that tell you how much battery life is left. I used them twice for about 30 minutes each time. When I went to recharge the batteries, only one LED light was lit. The other two were flashing, indicating that the batteries were charging. When fully charged, all three lights are on constantly. The literature says that at medium heat, the batteries should last "3 - 3.5 hours". At the rate of discharge that I experienced, I doubt that they would have lasted more than an hour. The gloves did heat up. I give them that. But, the time usage is way overstated. It was nice to have warm hands but I would not count on them for heating more than one hour at the medium setting.
Also, the literature says that when turned on, the default setting is "high". After 5 minutes, they will automatically change to the "medium" setting. My gloves did not automatically change to the "medium" setting. I had to change them manually. I don't know how long the batteries would have lasted at the "high" setting, but I doubt it would have been more than around 30 minutes.
Also, be aware that they sell two types of gloves; one is heated, the other is not (and is much less expensive). Be sure to order the correct gloves.
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Marvin,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand how disappointing it can be to feel that product details were not clearly communicated, and we apologize for any confusion regarding the battery pack and charging adapter.
Our vests and gloves each include specific components, and while the battery pack for the vest and the wall adapter for the gloves are sold separately, we recognize the importance of making these details as clear as possible. Your feedback helps us improve the way we present this information so future customers have a smoother experience.
We’re glad to hear you received the gloves, and we understand the inconvenience of needing to purchase an additional adapter. We’re always working to refine our product bundles and instructions to better support our customers.
If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at +1 (888) 306-7516, support@solanagear.com. Our team is here to help.
– Solana Gear
Do Not Purchase This Vest - Poor Workmanship an Customer Service
Do not purchase this vest. The second time I went to zip up the vest, the zipper pull literally fell apart in my hand. I called the company. Was told to send an email. They asked for pictures of the zipper pull, which I sent. Then they asked for pictures of the vest, which I sent. Their response was basically - it looks like this happened under normal circumstances and is usually not covered under their warranty, but they will offer me 10% refund for my troubles. No replacement vest for their poor quality product. What good is the vest if you can't zip it up??? Highly disappointing.
1 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Donna,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience with the zipper and the frustration this caused—especially so early in your use of the vest. That’s certainly not the quality or experience we want for any of our customers, and we understand how disappointing it must have been to feel unsupported when you reached out for help.
We agree that a vest must function properly to be useful, and we’re committed to reviewing this situation further to ensure it’s handled appropriately. We apologize that the initial resolution offered did not meet your expectations, and we want to make this right.
Please reach out to us directly at +1 (888) 306-7516, support@solanagear.com, and our support team will be happy to assist you in finding a better solution.
– Solana Gear
Epic Fail / hopping for a great comeback
I thought I did a bunch of good research about heated vests and found a good product. I purchased a Solana heated vest, and battery pack for my wife"s Birthday. Unfortunately after charging the battery and heading out on a cold day for a walk. The vest did not work as advertised. The zipper was very difficult to use and close the vest, and the only part of the vest that warmed up was the neck. The vest is advertised with heating sections in the front, back and neck. Maybe I just received a lemon. I am trying to work with customer service to resolve this right now or I had an Epic fail for her B-day and Solana has great influences promoting their stuff, Lets see. If Solana steps up and makes this right I will update this review, lets see what happens to be continued.....
12/1
I contacted customer service and after a little back and forth over shipping. Solana stepped up and did the right thing sending me a new vest on them. The customer service team was very responsive and did help. Maybe I truly received a lemon and the new one will be great. One critique, I wasted a lot of time resolving this and would have thought they would have offered me at least a discount. Being a small business owner myself I understand cost, but in my world protecting my reputation is more important to me than making a little or nothing on a product or service we provide when the issue was on my company.
26 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mark,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the vest didn’t perform as expected, especially since it was meant to be a birthday gift for your wife. The heating zones should absolutely be working in the front, back, and neck, so it sounds like you may have received a defective unit, and we appreciate you giving us the opportunity to make it right.
We’re also sorry to hear about the difficulty with the zipper, and we’ll be sharing this feedback with our product team for review. Our goal is to provide reliable, high-quality gear, and your comments help us improve. We’re glad to hear you’re already in touch with customer service, and we’re committed to ensuring this gets resolved quickly and properly for you.
If you need any additional assistance, please feel free to reach out to us directly at +1 (888) 306-7516 or support@solanagear.com, our team will be happy to help.
– Solana Gear
Love this vest
Love this vest. It is warm even without being turned on and really comes through when it is cold.
30 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Frederick,
Thank you so much for taking the time to share your review! We’re thrilled to hear that you’re loving the vest and that it’s keeping you warm both on its own and when powered on. It’s great to know it’s performing well for you in the colder weather.
We truly appreciate your 5-star rating and your suppor, it means a lot to our team.
If you ever need anything, please feel free to reach out to us.
– Solana Gear
The company sent me 3 small vest when I…
The company sent me 3 small vest when I ordere 1 small and two mediums.I had to pay to return the two back. No free returns. I re ordered and I paid full price for the second small. The vest kept me warm but when the wind blows wih a wind chill, aOne better wear extra clothing. In cold and sunny day no wind the vest works great. Keeps the body warm'
22 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Eileen,
Thank you for taking the time to share your feedback. We’re glad to hear the vest has been keeping you warm in calm, cold weather, but we’re truly sorry for the frustration you experienced with your order and return process.
Receiving the wrong sizes is definitely not the experience we want for our customers, and we apologize for the inconvenience and added expense this caused. We appreciate you bringing this to our attention, and we’ll be reviewing this internally to help prevent similar issues in the future. Your insight about performance in windy conditions is also helpful, and we’ll keep that in mind as we work to improve our products.
If there’s anything more we can do to support you, please don’t hesitate to reach out to us at +1 (888) 306-7516 or support@solanagear.com
. Our team will be happy to help.
– Solana Gear
The vest was oversized and the quality…
The vest was oversized and the quality was rubbish. When I tried to return the customer service rep tried to give me multiple discounts to keep their “numbers up”. Again rubbish response and customer service. After returning and send email verification of order number, the company did not refund me. I had to contact them 4 times in order to finally get my money back. Again rubbish. Most disappointing, on top of the time I wasted is they kept 30% of my money. This is the worst company, worst product. Don’t take the risk. Go to Amazon instead.
4 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Jim,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I appreciate you bringing these concerns to our attention.
It’s disappointing to learn that the vest did not meet your expectations and that the return process felt frustrating and time-consuming. This is far from the level of service we strive to deliver. Your comments about product quality, sizing, communication, and the refund process are being taken very seriously, and we’re reviewing what went wrong to ensure this doesn’t happen again.
Regarding the refund, I apologize for the delays and inconvenience you experienced. We understand how important timely and transparent service is, especially when returns are involved, and we regret that we fell short in your case. Your feedback will help us improve both our service approach and internal processes.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to help.
– Solana Gear
I found that the battery pack lasted…
I found that the battery pack lasted longer than the heated vest. One, the zipper was not standard. In order to operate the vest without breaking the usb part that goes into the battery pack that supplies the power that
That makes the heat one eat had to be left-handed or ambidextrous to decorate and then turn it on suggestion that next time you make it you consider making it a standard that the Zippo is on the right side and the power bank is also on the right side too so that that way it is easier to close so I suggest that you make a batch standard and a batch left-hand left-hand or ambidextrous
22 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Brian,
Thank you for taking the time to share your feedback and for leaving us a 4-star review. We truly appreciate your thoughtful insights.
We’re glad to hear the battery pack is performing well, and we also appreciate you pointing out your experience with the zipper placement and the USB power connection. Your suggestion about offering both standard and left-hand/ambidextrous zipper configurations is extremely valuable. Feedback like yours helps us identify ways to improve the usability and overall design of our heated vests.
We’ll be sharing your comments with our product development team as we continue to enhance comfort, convenience, and accessibility for all customers.
Thank you again for choosing Solana Gear and for helping us improve.
– Solana Gear
Vests lack official tags. Charger broken
The 2 vests for my daughter are nice but did not have any solana gear tags or instructions. She had to find the instructions on the website and print them. My vest has the tags. Make me wonder if she has legit solana gear. Then the charger pack. One arrived broken. Since this was a gift I had to get a return label.
21 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Julie,
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that the vests were nice, but we’re truly sorry for the concerns and inconvenience you experienced. We also apologize for the broken charger pack and the added effort it required on your part to arrange a return.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com, and our support team will be happy to assist you.
Thank you again for bringing this to our attention.
Warm regards,
Solana Gear
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