I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Toon meer
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Slecht
256 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I believe this is going to be one of…
I believe this is going to be one of the best presents 🎁 for my wife, it looks amazing and seems to be great quality!
12 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi David,
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that the vest looks amazing and that you’re impressed with the quality. It means a lot to us that you chose Solana Gear as a gift for your wife, and we truly hope it becomes one of her favorite presents.
If you have any questions once she starts using it, or if there’s anything we can assist with, please don’t hesitate to reach out. We’re always happy to help.
Thank you again for your kind review and support.
Warm regards,
Solana Gear
Woman's style and Too Small
Came today. Woman's style with the zipper on the left, and the XL was too small. I wear a large shirt, but this XL is too small. I requested a return label and credit within 24 hours or I will go to my credit card company to cancel their payment. UPDATE...RETURNED FOR LARGER SIZE AT MY EXPENSE! NOT MY FAULT FOR THE WRONG SIZE. WE'LL SEE WHAT HAPPENS.
13 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi B,
Thank you for taking the time to leave a review and share your experience. We’re sorry to hear about the sizing concerns and the confusion around the zipper style. We understand how frustrating it can be when an item doesn’t fit as expected, especially when you were hoping to use it right away.
Our team is here to help review your order and discuss the best next steps regarding a return or exchange. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and we’ll be happy to assist you further. Your feedback is appreciated and will be shared with our product team as we continue to improve.
Sincerely,
Solana Gear
Keep in mind you pay to return
Keep in mind you pay to return! Online it was all the rage about how good this vest was. Good marketing I guess, and too good to be true. Got the vest and only the neck portion got warm. Everywhere else nothing worked. Battery didn’t last long either. If I read these beforehand I would have never ordered. Don’t waste your time.
1 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Rad,
Thank you for taking the time to share your experience. We’re sorry to hear that the vest did not perform as you expected and that the heating and battery life were disappointing for you. That’s certainly not the experience we want our customers to have.
Your feedback regarding the heating zones and return costs is appreciated and will be shared with our product and support teams as we continue working to improve both our products and communication. Our support team would be glad to review your order and see if there’s a way to assist further. You can reach us at support@solanagear.com
or +1 (888) 306-7516.
Sincerely,
Solana Gear
Heated Vest Review
I received the Heated Vest today. The zipper is a cheap plastic zipper. The zipper also zips up from the left vice the right. Upon my second wearing the zipper split from the bottom up to to the zipper handle. What a pain getting that fixed. The Vest works as advertised but I expected better quality for the money.
14 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Bob,
Thank you for taking the time to leave your review. We’re glad to hear the vest works as advertised, but we’re sorry to learn about the issues you experienced with the zipper. We understand how frustrating that can be and appreciate your feedback regarding the quality and design.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to assist you with a solution for your zipper issue. Your input helps us improve our products for future customers.
Thank you again for sharing your experience.
Sincerely,
Solana Gear
batteries won't fully charge
batteries won't fully charge, the instructions for charging are wtritten so small , a magnifying glass is required.
13 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Martin,
Thank you for taking the time to share your feedback. We’re sorry to hear about the trouble you’ve experienced with charging your batteries and the difficulty reading the instructions. We understand how frustrating that can be and appreciate your input—it helps us improve our products and user guides.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to help you.
We truly value your feedback and thank you for giving us the opportunity to make this right.
Sincerely,
Solana Gear
I wish I had not purchased this vest
I wish I had not purchased this vest. The zippers are cheap and fabric flimsy. I charged the battery over night (You have to buy it separately) and the next day it lasted about 40 minutes. The on button is confusing. Some vests have a cluster of buttons clearly marked H, M, L. This one is just a single button and you have to remember what color means which level of heat. After about a half hour, the button started to flash all the colors and the vest got cool. It's not worth the money and is just another source of frustration for me.
13 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with your vest, including the battery performance, zipper, and button functionality. We understand how disappointing it can be to receive a product that does not meet your expectations, especially when it adds more stress than comfort.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to review your order and work with you to resolve these issues.
We truly value your feedback, and it helps us improve our products and service. Thank you for giving us the opportunity to make this right.
Sincerely,
Solana Gear
I ordered 2 heated vests for Christmas…
I ordered 2 heated vests for Christmas gifts. Both were supposed to be medium. I received 2 large vests instead. I emailed and was told to send pictures. After sending photos I didn’t get a reply. I called the number and could barely understand the person who answered. Ended up telling me I was going to have to ship them back before they would send the right ones, and pay to send them back. It’s their mistake!
12 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Sharon,
Thank you for taking the time to leave a review. We sincerely apologize for the mix-up with your order and for the frustration you experienced with our support process. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will prioritize resolving this issue promptly.
We appreciate your patience and the opportunity to make this right.
Sincerely,
Solana Gear
My complaint is about return service
My complaint is about return service. I ordered a pair for my sister, then heard she didn't want them because she'd heard of design flaws. I called Solana about returns and got a string of offers, kept saying no, I don't want more products, I just want to return. I got the instructions, but the return address is a PO box, which increases the UPS price. It costs $28.42 to return gloves I don't want.
12 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Pamela,
Thank you for taking the time to share your feedback. We understand your frustration regarding the return process and the cost to send the gloves back. Our goal is always to provide clear instructions and support, and we appreciate your input on how we can make the return experience easier for our customers.
Please know that our team is happy to assist with any returns or questions you may have. You can reach out directly at support@solanagear.com
or +1 (888) 306-7516, and we’ll do our best to help. You can also review our Return Policy here: https://solanagear.com/support/articles/returns-policy/
Sincerely,
Solana Gear
Antwoord van Solana Gear
Hi Allen,
Thank you for taking the time to leave a review. We’re sorry to hear that your order has not yet arrived. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our team will be happy to review your order and assist you promptly.
We appreciate your patience and the opportunity to make this right.
Sincerely,
Solana Gear
Heated vest
Vests sizes run small. For the northeran climate could use more heat for temps that are 10 degrees fahrenheit and colder. My zipper pull broke on first use. Wife's zipper pull broke in first week of use.
26 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi there,
Thank you for taking the time to leave your feedback. We’re glad you gave our vests a try, but we’re sorry to hear about the sizing challenges and the issues with the zipper pulls. We understand how important it is for the vest to perform in colder temperatures, and we appreciate your suggestions about additional heating for extreme cold.
Your feedback helps us continue to improve the quality and functionality of our products. If you’d like, our support team can assist with the zipper issues. Please reach out to us at support@solanagear.com
or +1 (888) 306-7516.
Sincerely,
Solana Gear
I ordered FOUR vests
I ordered FOUR vests, but NEVER GOT THEM!! I think these are SCAMMERS!!!
12 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Jerry,
Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and understand how frustrating it is to be waiting for an order you were expecting. Please know that we take situations like this very seriously, and this is not the experience we want any customer to have.
We’d like the opportunity to look into your order and help resolve this as quickly as possible, whether that means locating the shipment or discussing next steps. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516 so our team can assist you. We’re here to help in any way we can.
Thank you again for bringing this to our attention.
Solana Gear
These vests are great
These vests are great! I have a ranch in the upper desert of California. Mornings are in the 30’s and lower 40’s. My guys love them!!!
We still layer but first thing in the morning they are great.
We also ordered the gloves and and look forward to them.
11 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Deborah,
Thank you so much for sharing your experience! We’re thrilled to hear that the vests are helping keep your team warm during those chilly mornings in the desert. It’s great to know they’re making a difference while still allowing for layering.
We hope you enjoy the gloves as much as the vests. Your feedback means a lot to us and helps us continue providing quality gear for hardworking folks like you.
Best,
Solana Gear
I'm disappointed
I'm disappointed. I had read that the vest stayed heated all day - when I kept it on the highest setting, it lasted only a couple of hours. On medium and low, it did go for about 5 hours.
I also bought the fast charger, and if it's fast I'd hate to see normal. I plugged the battery in about 5:00 pm and it wasn't finished charging at 11:30 before I went to bed.
It's misleading to advertise a price for a heated vest and then, oh yeah, the battery is sold separately.
I bought a couple for gifts and will have to warn the recipients that they aren't as good as I was hoping.
7 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi TDK,
Thank you for taking the time to share your honest feedback, and I’m truly sorry to hear that your experience hasn’t met expectations. We understand how frustrating it can be when the battery life and charging time don’t line up with what you were hoping for, especially when using the highest heat setting. Higher settings do drain the battery more quickly, but your experience still matters, and we appreciate you bringing this to our attention.
We also apologize for any confusion regarding the battery being sold separately. We do our best to make this clear on the product page, but your feedback helps us improve how we communicate this to customers going forward.
Please reach out to us at +1 (888) 306-7516 or support@solanagear.com so we can look into your order and discuss options to help improve your experience. W
Thank you again for sharing your concerns.
Sincerely,
Solana Gear
Still waiting on delivery.
Just received an email asking me to review my purchase. It’s been over a week and I haven’t received anything. Looks like everything ships from China.
11 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Patrick,
Thank you for taking the time to share your feedback, and I’m very sorry for the delay and the frustration caused by receiving a review request before your order arrived. We understand how disappointing it is to wait longer than expected, and we sincerely apologize for the inconvenience.
Please contact us at +1 (888) 306-7516 or support@solanagear.com so we can look into your order status and make sure it reaches you as soon as possible. We appreciate you bringing this to our attention.
Sincerely,
Solana Gear
I bought the heated vest for my 89 year…
I bought the heated vest for my 89 year old mother n law for her 89th birthday.
She is always cold and has her thermostat up to 80 making it the where no one can handle being there!
Problem solved. Now she wears her vest and has her thermostat on 74°.
Thank You 💪🏼💪🏼🇺🇸
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Jeff,
Thank you so much for taking the time to share this wonderful review. We’re truly glad to hear that the heated vest made such a meaningful difference for your mother-in-law, especially for her 89th birthday. It’s great to know she’s staying warm and comfortable and that everyone else can enjoy being in the room again too! Your 5-star rating and thoughtful feedback mean a lot to us.
If you ever need anything or have questions about her vest, we’re always here to help.
Best,
Solana Gear
They are very cheap looking with the…
They are very cheap looking with the silver on the inside that shows
7 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Charlie,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience didn’t meet expectations. We never want any customer to feel disappointed with the quality of their purchase, and your comment about the appearance and the silver interior is important for us to hear.
We would really appreciate the opportunity to make this right for you. Please contact us at +1 (888) 306-7516 or support@solanagear.com, and our support team will be happy to assist you further.
Thank you again for bringing this to our attention.
Sincerely,
Solana Gear
Selling defective and poor quality…
Selling defective and poor quality design products, and not standing behind them even when I followed their return policy guidelines.
First 'consumer beware' warning is they don't have a policy for defective merchandise.
They also claim 10,000+ positive reviews, but do not allow reviews.
2nd warning - instead of offering to pay for S&H return costs for defective product - they bargained with offering a portion of my charges to be refunded - first 30%, then 50%, and suggested I keep the item but pay to have it repaired.
7 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Chris,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I understand how frustrating this must have been. We always aim to provide quality products and straightforward support, and I apologize that we fell short for you.
Your concerns regarding defective-item handling and the return process are important. While we do have a clear Return & Refund Policy available for customers, it’s clear from your experience that we need to communicate it more effectively and ensure consistency in how our team manages situations involving product issues. We never want any customer to feel pressured or unsupported, and I’m sorry that your interaction left that impression.
We’d appreciate the opportunity to review your order directly and make this right.
Please contact us at +1 (888) 306-7516 or support@solanagear.com
, and our support team will be happy to assist you further.
Thank you again for your feedback!
Sincerely,
Solana Gear
It actually work!!!!
I brought the heated vest because I live in nyc and I work outdoor in vigorous weather. So on yesterday which would be December the 8. I finally put on my new vest; thank God because the temperature was 30 degrees Fahrenheit. It work! It was brutal on yesterday. Believe me I put that vest under my goat I was toasting. Guess what I didn't even turn it on!!! Just by putting it on it actually block the wind and the cold. Thank you
8 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Guerline,
Thank you so much for taking the time to share your experience, and we’re thrilled to hear how well your heated vest is working for you especially in those tough NYC winter conditions. It’s amazing to know it kept you warm even before turning on the heat, and we’re truly glad it made such a difference on a brutally cold day. Your 5-star rating means a lot to us.
If you ever need anything or have any questions about your gear, we’re always here to help.
Best,
Solana Gear
Just got mine ….so far so good
Just got mine ….so far so good. I bought it to wear to my grandson’s hockey games.
9 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Lori,
Thank you so much for taking the time to leave a review, and we’re glad to hear that your gear arrived and is working well so far. It’s great to know you’ll be using it to stay warm at your grandson’s hockey games, those rinks can get chilly! We truly appreciate your 4-star rating and your feedback.
If you ever need any assistance or have questions as you continue using it, we’re here to help.
Best,
Solana Gear
Terrible customer service!!!
The vests are not that great and we had to return one and they said we have to pay for shipping it back! Awful!!! I’ve never dealt with such an ignorant customer service rep who just tried to get us to keep the vest for a discount. Never buying anything from them again!!!
9 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ilene,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how disappointing this situation must have been. Your satisfaction is important to us, and we never want you to feel unheard or unsupported.
Our return process does require customers to cover return shipping, but we understand this can be frustrating, and we apologize if this was not communicated clearly. You can review our full Return Policy here: https://solanagear.com/support/articles/returns-policy/
We also regret if the interaction with our team felt unhelpful, that is not the standard we aim to provide.
If you still need assistance or would like us to review your order again, please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516. We’re here to help in any way we can.
Thank you again for your feedback.
Sincerely,
Solana Gear
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