I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Toon meer
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Slecht
256 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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This a GREAT company
This a GREAT company. I had a 1 inch cut in my vest and emailed them. That day they sent out a new vest, no questions asked. Every one was so helpful.
Would buy from them again!
One note the vests run small, so order at least one size larger.
26 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Michael,
Thank you so much for taking the time to share your experience and for the wonderful review. We’re thrilled to hear that our team was able to quickly get a replacement out to you and make the process easy — that’s exactly the level of service we strive to provide for every customer.
It truly means a lot to know you felt supported and would shop with us again. We also appreciate you sharing the helpful sizing tip for others, feedback like that goes a long way for the community.
Thanks again for your support and for choosing Solana Gear!
Best,
Solana Gear
It's an interesting concept
It's an interesting concept, but the battery is crap. I brought a second battery because they first one just stopped working. The second battery does not heat the vest for very long.
23 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Edward,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issues you’ve experienced with the batteries, especially after purchasing a second one and still not getting the performance you expected.
We understand how frustrating that can be, as the battery life is an important part of getting the most out of your heated vest. This is certainly not the experience we want for our customers, and we take concerns like this seriously.
We’d really appreciate the opportunity to look into this for you and see how we can help. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist with a solution.
Sincerely,
Solana Gear
I ordered a size small and while it got…
I ordered a size small and while it got here very quickly the bag it was in had an L written on it and the invoice said it was a medium but the actual vest said it was a small. My wife tried it on and it was too big so I tried it on (I already have a medium which fits me fine) and it fit me perfectly. Trying to reorder one in the XS but no luck reaching anyone.
15 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Joe,
Thank you for taking the time to share your feedback with us. We’re glad to hear your order arrived quickly, but we’re sorry for the confusion with the labeling and sizing — we understand how frustrating that must have been, especially when trying to find the right fit for your wife.
The mismatch between the bag, invoice, and vest size is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. We’re also sorry you had trouble reaching our team when trying to reorder, as we always aim to be responsive and easy to contact.
We’d be happy to help you secure the correct size and assist with any exchange or questions. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be glad to take care of this for you.
Regards,
Solana Gear
Do not heat up
Do not heat up. I ordered two as Christmas gifts and am ashamed I gave them. Have had more expense replacing my gifts. Brian, Chris and whoever else offered me one more vest. Why would I want another piece of garbage. No one offered to refund me or give me instructions on how to return them. Another senior citizen scam.
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Pam,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially since these were Christmas gifts. We completely understand how disappointing and frustrating that must have felt.
What you described is certainly not the experience we want any customer to have. Our heated vests should function properly out of the box, and we never want anyone to feel left without clear support or resolution options. We also want to be clear that Solana Gear is committed to treating every customer with honesty and respect.
We would genuinely like the opportunity to make this right for you. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
We appreciate you bringing this to our attention and hope we can help resolve it.
Sincerely,
Solana Gear
Total garbage product
Total garbage product. Both vests did not work out of the box. Asked for replacement or refund said I was past the 30 day return window. Said I could pay for two new ones at a price that was supposedly discounted but was more than I paid for the original ones. These were Christmas presents so no way to avoid the “30 day” return window. Crap product crap company. DON’T PURCHASE THIS PRODUCT!11111
26 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ray,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially since the vests were purchased as Christmas gifts. This is certainly not the experience we want our customers to have.
We take concerns about product quality, warranty coverage, and return policies very seriously, and your comments have been noted. Our goal is always to be fair, transparent, and supportive while following our stated guidelines, and we regret that this situation left you feeling disappointed.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and assist you.
Sincerely,
Solana Gear
Cheap and You have to pay to return - waste of money
The product just looked very cheap and felt the same on. The fit wasn't right for anyone in my family. I was so excited about finally getting a good heated vest. I even bought 4 as I was tempted by the "savings". Everything about the product was cheap, including the zipper. I then reached out to return the vests, as it says 100% refund. I then found out that I have to pay for shipping and it can only be sent back by USPS. I paid $30 in shipping. Then when they refunded my money, I was not paid back the full amount as $10.49 was the amount I paid for them to ship the products to me in the first place. So, I wasted $40 to find out that these vested were definitely not worth the money or even the 50% discount they offered me to keep the product. DO NOT BUY!!!!
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi WV,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our heated vests and the return process did not meet your expectations.
We understand how disappointing it can feel when a product doesn’t fit or perform as hoped, especially after purchasing multiple items. Your comments about the quality, sizing, and return costs are taken seriously, as we always aim to provide products that deliver comfort, value, and reliability. While our return policy notes that customers are responsible for return shipping and that original shipping fees are non-refundable, we understand how frustrating that can feel and we’re continuously working to make our policies clearer and more customer-friendly.
We would genuinely appreciate the opportunity to review your order and see how we can help further. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this and assist you.
Sincerely,
Solana Gear
A complete scam
The Solana Gear lawyers think that they can gaslight people with their verbal diarrhea.
I fell into their trap as I did not perform the due diligence needed (my bad).
Do not believe the fake positive customer testimonials and do not be fooled by this scam artist company.
Do not waste your precious money on their garbage products.
I guarantee all of you that there will be a class action lawsuit against them very soon.
22 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi there,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
At Solana Gear, we work hard to provide quality products and honest service to every customer, and we take concerns like yours seriously. We respectfully disagree with the characterization of our company, as we operate with transparency and integrity, and many of our customers have had positive experiences with us.
If something went wrong with your order, we would truly appreciate the opportunity to review the situation and make it right. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and assist you.
Sincerely,
Solana Gear
Mine did not work out of the box
Mine did not work out of the box, being replaced. Great customer support for the issue.
20 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Teri,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your item didn’t work right out of the box, as that’s certainly not the experience we want any customer to have.
That said, we’re glad our customer support team was able to step in quickly and assist with a replacement. We always strive to stand behind our products and make things right whenever an issue arises.
If there’s anything else we can help you with, please don’t hesitate to reach out. We truly appreciate your patience and your support.
Regards,
Solana Gear
Customer Service
I had sent a vest to my brother for Christmas, and he loved it, but then it stopped working. Customer service answered my call and got right on the case with sending him a new one. And it arrived the very next day, just in time for the winter storm hitting the Midwest. So, I had excellent service and it was greatly appreciated!
21 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi there,
Thank you so much for taking the time to share your experience with us and for the 5-star review! We’re thrilled to hear that your brother loved the vest and that our customer service team was able to step in quickly when an issue arose. Getting the replacement to him in time for the winter storm is exactly the kind of support we strive to provide.
We truly appreciate your kind words and are grateful for the opportunity to make things right. Your feedback means a lot to our entire team.
Thank you again for choosing Solana Gear and for trusting us to keep your family warm.
Best,
Solana Gear
I purchased a total of 9 vests in…
I purchased a total of 9 vests in different sizes. One order was for 7 vests and an additional order for 2 vests. These were Christmas gifts for my family. All were very happy with sizes accept 1 vest, ordered a medium and the packaging bag had an "M" for medium but the vest itself is marked 2XL. It is waaaay too big.
Everything has been opened and the battery pac was charged and installed by us before the vest was worn. I don't have a clue how to return or whom may if possible, resolve this issue for me.
So of 9 vests 8 are great and functioning as expected.
Thanks, It was fun seeing everyone open their vests at the same time and all very excited to wear them.
Sincerely,
Joe Gilsinger
314-518-4843
1 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Joe,
Thank you so much for taking the time to share your detailed feedback and for choosing Solana Gear for such a special occasion. We’re truly glad to hear that 8 of the 9 vests worked well and that your family was excited to receive them, it sounds like a wonderful Christmas moment.
We’re sorry to hear about the sizing mix-up on the one vest labeled incorrectly. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. Our support team would be happy to review this with you and help find a resolution, even though the items were opened and tested.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Thank you again for your support and for trusting Solana Gear. We truly appreciate your feedback and the opportunity to make things right.
Sincerely,
Solana Gear
Our product quit working after two…
Our product quit working after two months. I reached out to them and they quickly responded and offered a replacement. Excellent customer service and support. Our contact was Jermaine and he was amazing !
21 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Thank you so much for taking the time to share your experience with us. We’re glad to hear that, although you encountered an issue after a couple of months, our team was able to respond quickly and provide a replacement for you. Delivering reliable support when it’s needed most is very important to us.
We truly appreciate your kind words about Jermaine. We’ll be sure to pass along your feedback, as it means a great deal to our team to know their efforts are making a positive difference. Thank you again for your trust in Solana Gear and for your support.
Best,
Solana Gear
Only did 5 stars to get posted
Only did 5 stars to get posted. Worst purchase. First only received half my order. One doesn’t work. The other only the pockets work. One didn’t come with a charger. And the sizing is terrible. Got a large which is my usual jacket size and I’m swimming in it. 0 stars!
21 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi There,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced with your order, including missing items, functionality concerns, sizing, and the charger not being included. This is certainly not the experience we want for our customers, and we understand how frustrating this must have been.
We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify where improvements are needed. Our goal is always to deliver products that work as intended and to ensure orders arrive complete and accurate. We would welcome the opportunity to review your order in detail and work toward a resolution.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Sincerely,
Solana Gear
Ordered two vests
Ordered two vests, one fore myself, and one for my wife. Hers has worked perfectly, but mine seemed defective in that the light switch did not function as described in the instructions. I wrote the company describing my problem, and got a response back within hours. They asked me to go through a problem solve routine that ended up identifying a problem with the vest, as opposed to the battery pack. A new vest is on the way. While no product is absolutely perfect all the time, i was impressed by their customer service, and my wife enjoys the warmth of her vest.
20 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mark,
Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful and balanced feedback. While we’re sorry to hear that one of the vests did not function as expected initially, we’re glad our support team was able to respond quickly, help troubleshoot the issue, and get a replacement vest on the way for you.
It’s also great to hear that your wife is enjoying the warmth and performance of her vest. We understand that no product is perfect every time, and your recognition of our customer service efforts means a great deal to us.
Thank you again for choosing Solana Gear and for giving us the opportunity to make things right. We value your trust and hope you’ll enjoy your replacement vest for many seasons to come.
Sincerely,
Solana Gear
We purchased 3 vests
We purchased 3 vests. One of the batteries was malfunctioning and the customer service people were very helpful and they are sending me a replacement. I have been able to reach customer service with no problem at all and they have been extremely responsive and corrected the issue. I use my vest to play golf in the winter and have found it to provide very good warmth. It allows me to play with a layer or two less than I have needed in the past and it keeps my core area nice and warm. Overall, we have been very happy with Solana Gear.
20 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Bruce,
Thank you so much for taking the time to share your experience and for the kind words. We’re glad to hear that our customer service team was able to quickly assist with the malfunctioning battery and get a replacement on the way for you. It’s great to know you found our team responsive and easy to reach—that’s something we work hard to provide.
We’re also happy to hear that the vest has been working well for you on the golf course and that it’s keeping you warm while allowing you to layer less in the winter. Knowing our products are helping customers stay comfortable and active truly means a lot to us.
Thank you again for your support and for choosing Solana Gear. We appreciate your trust and are delighted to have you as part of the Solana Gear community.
Best,
Solana Gear
Heated vests defective
Ordered 2 heated vests for Christmas. Neither vest would heat. Verified using a thermal gun and no difference in heat along vest. Customer support sent 2 replacement vests. Same problem as the first 2 sent. NO HEATING. Contacted customer service again and their options were 1) return the vests back at my cost for exchange and I would get 30% refund for my inconvenience (these are defective why are they charging me for exchange) 2) return the vests at my expense and after they receive the returned vests I can contact them again and request a refund minus original shipping charges.
Beware of this company!
12 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Tony,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered with the heated vests and for the frustration this situation has caused. That is certainly not the experience we want for our customers, and we understand why this would be extremely disappointing.
We appreciate you giving us the opportunity to send replacement vests and regret that this did not resolve the issue. Your feedback regarding the return and refund process is important to us, and we take concerns about defective products very seriously. We are reviewing cases like yours to identify where improvements can be made to both product performance and customer support handling.
We would like the opportunity to review your situation further and see how we can help bring this to a fair resolution. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Thank you again for your honest feedback.
Solana Gea
Don’t order the wrong sizs
I was in between sizes so I ordered the recommended size (L). It was a touch too small but exchanging to Solana means me paying to ship it back to them and them refunding the vest. Then I have to reorder and pay to ship the new one! Terrible customer service.
18 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi JP,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with the sizing and the exchange process, and we understand how disappointing that experience can be—especially when you followed the recommended size.
We truly appreciate you bringing this to our attention, as feedback like yours helps us identify where we can improve clarity around sizing and better support customers who fall between sizes. Our intention is never to make exchanges feel burdensome, and we regret that this was your experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and assist you.
Thank you again for your honest review.
Sincerely,
Solana Gear
I ordered a large vest with a battery…
I ordered a large vest with a battery pack. On arrival, the vest did not function properly. After numerous tests that I performed per customer support, they finally offered to ship another vest. I agreed. The second vest arrived and after testing it, it worked well.
15 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Kevin,
Thank you for taking the time to share your experience and for your patience throughout the process. We’re sorry to hear that the initial vest did not function properly, but we’re glad our support team was able to work with you to troubleshoot and ultimately get a replacement sent out that is working well for you.
We truly appreciate your understanding and your feedback, as it helps us continue improving both our products and our service. If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Thank you again for choosing Ready Walker and for leaving a thoughtful review.
Best,
Solana Gear
Purchased heated gloves
Purchased heated gloves, they worked fine for 2 months then I cannot turn on one of the gloves. Total Junk. Do Not Buy!
15 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Beau,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the heated gloves and understand how frustrating it is when a product stops working after only a short period of use. That’s certainly not the experience we want our customers to have.
We appreciate you bringing this to our attention, as it helps us continue to improve both our products and our support. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and assist you.
Thank you again for your review.
Sincerely,
Solana Gear
The customer service is horrible
The customer service is horrible. After I placed my order (Friday), I immediately needed to modify it but could not do so on their website. I emailed and received a response(Sunday). I called Monday, but was advised the order had shipped. Why would they ship an order that needed to be modified? Whomever I spoke to said that they would send me a label to return the item. Called over a week ago...the representative told me they didn't provide label and that it was my own fault because I placed the order. Asked to speak to a supervisor and was told the supervisor would tell me that same thing. Insisted on a call back and was told I would be called in 24 hours. A week and 1/2 later, no call back. I called again and got another bad experience. Same scenario. Asked for a call back. Rep said they hoped I did get a call back. Don't buy from this company. You'll have a bad experience and won't receive satisfaction.
7 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Barbara,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you encountered while trying to modify your order and the lack of follow-up you received afterward. This is not the level of service we aim to provide, and we understand how disappointing it is to feel unheard after multiple attempts to resolve an issue.
We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we need to improve our communication and internal processes. We would like the opportunity to review your situation more closely and see how we can assist in bringing this to a proper resolution. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further.
Thank you again for your honest review.
Sincerely,
Solana Gear
Wished I had reviewed your reviews prior to putting in the order. Costly experience!
wished I had reviewed your reviews prior to the purchase of two Solana heated vests. The vest only heat the upper back versus the multiple areas that it advertised. The length of the vest was too long for me. It is misleading that the website listed 30 days satisfaction guaranteed. I had to pay return shipping and the refund was minus the original shipping. So when they say you will get a total refund which is not true. A scam in my book. Do not purchase this product. It costed me $23+ dollars total in shipping cost (9.99 shipping from them to me and 13+ to return). I would stay away from this company!!!!!!!!
16 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Betty,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment with the vests, particularly regarding the heating coverage, sizing, and the confusion around our satisfaction guarantee and return process. We understand how frustrating this experience must have been, especially with the added shipping costs, and we regret that this did not meet your expectations.
Your comments are important to us, and we take them seriously as we continue working to improve both our product descriptions and customer experience. We would appreciate the opportunity to review your specific situation in more detail. Please feel free to reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into this further and see how we may assist.
Thank you again for your honest review.
Sincerely,
Solana Gear
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