I purchased a medium heated vest. It arrived quickly and on-time for my immediate need but didn’t fit. Customer service gave me options: Return at my cost, accept a discount to keep the product or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I normally wear a 2XL so I ordered a 2XL vest. Too small. And the zipper is on the wrong side for a man's vest. I had to pay to return ship it.... since I ordered the vest & power module, I returne... Toon meer
Although I waited forever for my refund one call to Jermaine and he resolved my issue and processed my refund while we were on the phone! This was after waiting more than two months (which is why I ga... Toon meer
Bedrijf heeft geantwoord
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Solana Gear, your premier destination for heated apparel and accessories designed to keep you warm and comfortable in every season. At Solana Gear, we specialize in high-quality heated vests, heated gloves, heated scarves, and even heated pillows, complemented by our range of thermal gloves. Our mission is to bring you warmth without compromising style or performance. We pride ourselves on delivering exceptional customer experiences, ensuring that each product not only meets but exceeds your expectations. From the materials we choose to the craftsmanship we deliver, every piece in our collection is a testament to our commitment to quality and affordability. Our innovative designs and reasonable pricing empower you to enjoy outdoor activities to the fullest, regardless of the weather. Experience the warmth from Solana Gear and discover a new level of comfort. Whether you’re embarking on an adventure or simply enjoying the great outdoors, let us be your trusted partner in warmth.
Contactgegevens
651 N Broad St, Suite 201, 19709, Middletown, Verenigde Staten
- +1 (888) 306-7516
- support@solanagear.com
- solanagear.com
2,6
Slecht
256 reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I purchased two vest and two batteries
I purchased two vest and two batteries. One of the vests did not work…and the workmanship of the vest was subpar. So I never opened the second vest, sending both back. That’s when the aggravations started. (Each number below is a separate email)
1. After requesting info on how to make a return, they offered me 15% off my bill if I kept the vests. I reminded them that the vest does not work and I want a refund for both due to poor quality vests.
2. Then they offered me 30% if I keep them…I had to decline that as well and again requested directions on returning the vests for a full refund.
3. I had to paid for the return, even though one of the vests did not work.
4. I had to track the return and let them know when “they” received the return
5. Then I had to confirm the vests and batteries were returned.
6. Then I had to confirm that the batteries were returned.
7. Then another individual asked if both vests were returned.
8. Another needed to know if the batteries were shipped with the vests…same questions over and over …for each ridiculous question I confirmed and requested a refund.
All communications were all separate emails…one per day…this turned into a two week process with no end in sight. At this point, I found a phone number and let them know how i felt about this whole process. Lo and behold, three days later I received my refund. I will never deal with the Solona gear again. I my mind, they still owe me the 12 dollars for shipping a non functioning vest back to them.
UPDATE: See Solana response below…they have at least ten emails from me with all my contact info on each email. If they truly wanted to refund my shipping cost for a heated vest that did not work, all the information is already available to them. Just more wasted time that I will not be part of….
28 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mike,
Thank you for taking the time to leave your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your return process. We understand how the repeated emails and confirmations created unnecessary stress, and this is not the smooth experience we strive to provide.
We appreciate you bringing this to our attention, and we’ll work to improve our return process to prevent situations like this in the future. Regarding the $12 shipping cost for the non-functioning vest, please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist further.
Thank you again for your patience, and we are truly sorry for the experience you had.
Sincerely,
Solana Gear
The vest quit working right after only…
The vest quit working right after only 1 day.🤯 I am very disappointed.
13 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Johnny,
Thank you for taking the time to leave a review. We’re very sorry to hear that your vest stopped working after just one day. We take product issues seriously and want to make this right for you.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you with a solution.
Sincerely,
Solana Gear
I ordered the XL and got the SMALL
I ordered the XL and got the SMALL. Replied to them, rec'd discount IF I kept the 1st one. Did same and reordered the XL (perfect fit) BUT I DIDN'T KNOW ANYTHING ABOUT BATTERIES. Don't remember seeing the ad for battery pac. Would have liked that & need that having Raunads Disease. Was VERY satisfied with the speed of their responses. Several conversations. Anita R, Dec. 2025
16 november 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Anita,
Thank you for taking the time to share your experience. We’re glad to hear that your XL vest ended up fitting perfectly and that our team, including Anita R., was able to respond quickly and assist you through the process. We truly appreciate your patience during the exchanges and communications.
We also understand your concerns regarding the battery pack and apologize for any confusion with the product details. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation and assist you.
Thank you again for your feedback and for giving us the opportunity to assist you.
Sincerely,
Solana Gear
Scam
Sold me the exact same gloves that temu had for 4 dollars but I paid 40 dollars. I bought both so I know.
1 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Mike,
Thank you for taking the time to leave a review. We’re sorry to hear about your frustration and that your experience did not meet your expectations. We understand your concerns regarding pricing and want to assure you that our products are sourced, tested, and supported through our own quality standards, customer service, and warranty, which can differ from items sold on other platforms.
That said, we never want a customer to feel disappointed with their purchase. Your feedback is important to us, and we would appreciate the opportunity to review your order and address your concerns directly. Please reach out to us at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you further.
Sincerely,
Solana Gear
The vests sizing is out of whack and…
The vests sizing is out of whack and their unisex, so even an XS is too long. My husbands vest doesn’t show the blinking preheat that the directions indicate would take place. Doubt these will work as described but don’t feel it’s worth fighting with customer service to return. Anything coming out of china these days costs too much shipping to return so they don’t want returns but return policy doesn’t state this fact.
14 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Debra,
Thank you for taking the time to share your feedback. We’re sorry to hear about the sizing concerns and the confusion around the preheat indicator—this is certainly not the experience we want for our customers. Our vests are designed with unisex sizing, which can fit differently depending on body type, and we understand how that can be frustrating. The preheat function can also vary based on the power bank and connection, and we regret that this was not clearer in the instructions.
We appreciate you bringing up the return policy transparency as well, and your comments are valuable as we continue working to improve both our product information and customer experience.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you.
Sincerely,
Solana Gear
Operating as a fraud and scam
I went to their website via a browser search looking for insulated gloves for our son who is a mountain biker. There was no documentation indicating shipping charges etc., so we filled out an order to see what the total charge would be. At no time was there ever an intent to order, nor did I ever approve the order. Several days later two packages were delivered to my door for insulated gloves, one large size and the other medium size. When I looked at my credit card statement, I had been charged three times ($54.35, $21.74, and $54.35) over three days. I contacted the company and explained that I had not ordered their products only to be told that in order to get a refund I would have to return the items AT MY EXPENSE. Although I did not think it a fair way for them to do business, I followed their instructions and returned their items, unopened, in the same condition as I received them. I received an email from their "customer support" offering a $43.49 refund. After a very vigorous objection from me, they offered an additional $65.23 that they termed a "full refund". They offered no explanation how they arrived at those two numbers. They stated there is a "$9.99 nonrefundable shipping fee" for each shipment that is not documented anywhere on their website. At that point I disputed the charges via my credit card company. I have also replied to their latest email and stilll demanding a full refund and I will eat the $9.54 it cost me to return the items. Remember that I DID NOT ORDER ANYTHING FROM THEM!!! AVOID DOING ANY BUSINESS WITH SOLANAGEAR !!!!
2 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Dwight,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your experience and understand how upsetting and concerning this situation has been. This is certainly not the impression or experience we want anyone to have with Solana Gear.
We take concerns about billing, order authorization, and transparency very seriously. Our intent is never to cause confusion or frustration, and we regret that this process did not meet your expectations. We would appreciate the opportunity to review your case thoroughly, including the charges, returns, and prior correspondence, to ensure everything is handled correctly and fairly.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you.
Sincerely,
Solana Gear
Poor customer service and return…
Poor customer service and return policy, I ordered a Solana heated vest, size small (unisex sizing), and it was too big. I returned the vest using the US Post Office. I did not keep the tracking number but did provide proof of purchase to Solana. Their customer service asked me get a tracking number from the post office, but they cannot provide it. After several phone calls and emails, I was told that I cannot get my $109
refunded.
12 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Minda,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you encountered with the return process and understand how disappointing it is to not receive the outcome you expected, especially after making the effort to return the vest.
Our return policy does require a tracking number so we can confirm receipt of the item at our warehouse, and we regret that this requirement was not made clearer at the time of your return. We appreciate you providing proof of purchase, and we truly understand how upsetting this situation feels from your perspective. Your feedback regarding sizing clarity and our return process is important and will be shared internally so we can work toward improving the customer experience going forward.
Thank you again for bringing this to our attention and for leaving a review. We value your feedback and regret that this experience did not meet your expectations.
Sincerely,
Solana Gear
I ordered a pair of Solana Gear Thermo…
I ordered a pair of Solana Gear Thermo Gloves
X- Large, Dec 27, 2025 without reading over their
reviews. Figuring, I have to start trusting websites.
I just received them, Jan 10, 2026. An unusually long
time. Several emails to Solana were responded to very quickly, advising they had been shipped.
Upon opening the package, and removing the gloves,
I was unable to unzipped them, in order to try them on. It seems this is an inherent problem they have yet to address. They are being returned first thing Monday morning. I would strongly suggest anyone anticipating placing an order for any of their items, first, read their customer reviews.
Wayne C
10 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Wayne,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about your experience with the Thermo Gloves and the frustration caused by the zipper issue, as well as the longer-than-expected delivery time. That’s certainly not the impression we want to leave, and we understand how disappointing this must have been, especially after waiting for your order to arrive.
We do appreciate you acknowledging that our team responded promptly to your emails, and we regret that the product itself did not meet your expectations once received. Your comments regarding the zipper are important, and we take this kind of feedback seriously as it helps us identify areas that need improvement.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your situation further and assist you. Thank you again for bringing this to our attention and for taking the time to leave a review.
Sincerely,
Solana Gear
Customer Service experience
The vest was too small so I contacted customer service to exchange the vest for a larger size. The young lady I spoke to was very accommodating and handled the exchange information in a professional manner. I was pleased with her assistance. I have not received the new vest and I did not try the battery pack on the smaller vest. My rating is only for the professionalism of the customer service professional I spoke with. I do not know how this vest performs and I bought this vest based on recommendation from a friend and her husband who wear their vests fishing in the Gulf of America and they love their vests. Fingers crossed!
10 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Suzeegirl,
Thank you so much for taking the time to share your experience and for the kind words about our customer service team. We’re very pleased to hear that our representative was able to assist you professionally and make the exchange process smooth.
We appreciate your patience as you await the replacement vest and hope it arrives soon and meets your expectations once you’re able to try it. It’s also wonderful to hear that your friend and her husband have had such positive experiences using their vests while fishing.
Thank you again for your review and for choosing Solana Gear. We truly appreciate your trust and hope you enjoy your vest once it arrives.
Best,
Solana Gear
Sizes are running a little small
Sizes are running a little small. Ordered X Large and received both (2) as was the order placed. Tried the vest on and found them a little snug and a little hard to zipper. Gave the 2 vests to relatives and ordered 2 2-XLarge vests with power cells. Fit great and feel comfortable and easier to zip up. Have not worn the vest as of yet but the power cells are charged and ready to go. So far, Thanks and a pretty good price and timely shipping period.
31 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Martin,
Thank you for taking the time to leave a thoughtful review and for sharing your experience. We appreciate your feedback regarding sizing and are glad to hear that the 2-XLarge vests fit comfortably and are easier to zip. It’s great to know the ordering process, pricing, and shipping met your expectations, and that the power cells are charged and ready to go.
We truly value your input, as it helps us continue improving our products and sizing guidance. We hope the vests perform well for you once you begin wearing them, and we appreciate your support of Solana Gear.
Best,
Solana Gear
The company doesn't give the refund…
The company doesn't give the refund even if they receive the item back. In my case they kept item for a month, not giving the refund. Without tracking number and without conformatin from the post office they will not give the refund for returning item. Bad business!
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi AK,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience with your return and refund. We understand how frustrating delays and complications can be, and we take concerns like yours very seriously.
We’d like the opportunity to review your situation and work toward a resolution. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Sincerely,
Solana Gear
No way to get 8 hours of use
No way to get 8 hours of use. Sipper will not last not last , very hard to go up or dawn. Let’s face it you get what you paid for.
1 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your vest didn’t meet your expectations in terms of battery life and ease of use. We understand how frustrating it can be when a product doesn’t perform as expected, and we appreciate your honesty.
We’d like the opportunity to review your situation and see if we can provide guidance or a solution to improve your experience. Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you.
Sincerely,
Solana Gear
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! They are a borderline scam, I wish I’d read more reviews before my purchase.
Received the wrong size and when I called to exchange it they offered a “discount” on the incorrect one to just keep it as well as a discount on the new one I requested in the correct size. I figured I’d use the wrong size one as a Christmas gift so accepted this. When the second one arrived it was also the wrong size, and when I requested to return they immediately tried to do the discount thing again to which I said no I want to just return. To which they then went on to explain their absolutely insane and antiquated return process which basically costs half the price to send back (customers expense). I ended up just keeping both despite them not being the right ones and decided to cut my losses rather than follow up for another month. I wish I could give zero stars, but one will have to suffice. I did find a great one online for slightly higher price with great return policies (which i didn’t have to utilize because I received the correct size!) so please for your own sake do not give these scammers your money!
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Kate,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience, especially the repeated sizing issues and the frustration you encountered during the exchange and return process. That is certainly not the impression or experience we want any customer to have.
We understand how disappointing it must have been to receive incorrect sizes more than once and to feel limited by the return options available at the time. Your comments regarding our exchange process and return costs are taken seriously, and we appreciate you being candid about what led you to feel this way. Feedback like yours helps us identify where we need to improve.
We would still welcome the opportunity to review your order and see if there is anything we can do to address your concerns more appropriately. Please reach out to us directly at support@solanagear.com or +1 (888) 306-7516, and our support team would be glad to review your situation further.
Sincerely,
Solana Gear
I love the vest
I love the vest, living in CA and walking in the early morning hours, the vest is the perfect addition to my walk. It provides enough warmth without being overly hot.
5 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ann Marie,
Thank you so much for taking the time to share your experience and for the 5-star review. We’re delighted to hear that the vest has been a perfect addition to your early morning walks in California, providing just the right amount of warmth without overheating.
We truly appreciate your support and are glad to know our product is helping make your daily routine more comfortable.
Best,
Solana Gear
Product was not delivered.
Neither the heated vest nor the battery were delivered to my address. They took the money and delivered zero product.
7 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi William,
Thank you for taking the time to leave a review. We’re very sorry to hear that you have not received your heated vest or battery. Please know that we take delivery concerns seriously and would like the opportunity to review your order details and help resolve this as quickly as possible.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to look into your order status and work toward a resolution.
Sincerely,
Solana Gear
Antwoord van Solana Gear
Hi Pat,
Thank you for taking the time to leave a review. We’re sorry to hear that the vest did not warm as expected, this is certainly not the experience we want our customers to have. In many cases, heating issues can be related to the power bank, connection, or settings, and we’d really like the opportunity to review this with you and make it right.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to assist you and work toward a resolution.
Solana Gear
Simply the BEST!!!
I was over the moon with my choice of heated vests from Solana Gear for my son and his wife. They loved their Christmas gifts living in an area that gets quite cold in the winter especially. However, the sizing was off. One needed to be returned and I needed another size ordered. I can’t say enough about how excellent the customer care was! They got back with me within 24 hours and my initial customer care rep was very helpful in telling me what the process was. My next customer care representative that reached out to me was beyond amazing! Riley was just the sweetest, most compassionate, caring, understanding associate I have ever worked with. I mentioned my family had to go out of town for two birthday celebrations and that I could not return the items until the following week. When my son returned the vest and had the tracking number, I submitted the information and specified that it was to go to RILEY ONLY PLEASE! I was blown away! In no time I received an email from Riley asking about my family and the birthday celebrations. I always felt as though I was a special customer, as the messages were ALWAYS warm, endearing, so kind, very professional but so polite and truly kind, almost as if I were a member of the family!! It was the most pleasant message I could have possibly received. Then came the icing on the cake, the new vest was on the way, I had a tracking number, all of the necessary information I would need if I had any questions and needed an order number. I had the phone number, email address for Riley and the message closed with the most heartfelt words thanking me for my patience, when I was the one that needed to say thank you to Riley for the patience with the delay due to the birthdays. I do not usually give reviews, but this was the exception. Riley was excellent at customer care, but more than that, I could feel the kindness and care that was poured on me! Riley, you are gifted at what you do and I cannot thank you enough for helping me and my family with such awesome and amazing customer care!!
Thank you so much for the fantastic
care I received~ Riley, you are SIMPLY THE BEST!!!
Bless you and thank you not only to Riley, but to the Solana Gear team for making me and my family very happy! Thank you for caring! I am so very grateful!
Blessings always!
With kindness,
Amy
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Amy,
Thank you so much for taking the time to leave such an incredibly detailed and heartfelt review! We are absolutely thrilled to hear that your son and his wife loved their vests and that our team, especially Riley, could make your experience so seamless and personal. Your kind words about Riley’s care and professionalism truly mean a lot to us. We’re so proud to have team members who treat every customer like family.
We’re grateful for your trust in Solana Gear and for sharing your experience with such warmth and detail. Knowing that we could make your family happy and provide excellent customer care is why we do what we do. Riley and the team will be overjoyed to read your message, it will definitely brighten their day!
Thank you again for your support, your thoughtful words, and for being such a valued part of the Solana Gear family.
Best,
Solana Gear
I started with 3 jackets and got one…
I started with 3 jackets and got one free power bank so I ordered 4 more power banks and 2 more and so on everyone loves the jackets recommend highly for older people thanks
25 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Barbara,
Thank you so much for taking the time to leave such a wonderful review and for your 5-star rating. We’re thrilled to hear that you and your group are enjoying the jackets and that they’ve been such a hit—especially knowing they’re being appreciated by older family members. Your recommendation truly means a lot to us.
We sincerely appreciate your support and trust in Solana Gear, and we’re grateful to have you as part of our community.
Best,
Solana Gear
The vests , so far are working as upto Advertisment.
The vest I
ordered live up to the advertisement
I ordered 7 so far, and my family is scattered, Boston, Chicago, Ohio, Ala. and Georgia, waiting for the weather to get cold enough for wearing in various cities.
5 januari 2026
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Ora,
Thank you so much for taking the time to leave such a positive review and for your 5-star rating. We’re delighted to hear that the vests are living up to the advertisement and that they’re working well so far. It’s wonderful to know you’ve trusted Solana Gear for your family across so many cities, and we hope they keep everyone warm and comfortable as the weather turns colder.
We truly appreciate your support and look forward to being there for you and your family whenever you need us.
Best,
Solana Gear
Mistake- fool me once
Purchased this vest, it was hyped. Two issues: it doesn't actually warm you! And their customer service is non-existent. Accidentally ordered an XL, tried to send it back for a swap....... crickets... As a life long outdoors guy, LL Bean and Cabelas will do you better. Save your $$
8 december 2025
Review zonder uitnodiging
Antwoord van Solana Gear
Hi Arlen,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience with the vest and the frustration you had with our customer service. We understand how disappointing it is when a product doesn’t meet expectations and when support falls short. Your feedback is important, and we take it seriously as we continually work to improve both our products and service.
Please reach out to us directly at support@solanagear.com
or +1 (888) 306-7516, and our support team will be happy to review your order and assist you further.
Sincerely,
Solana Gear
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