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Somerlap Forest Products have been manufacturing our own extensive range of quality timber garden products from our 5-acre site in Mark, Somerset since 1991. In addition to our own products we also sell a range of complementary garden products from other carefully selected manufacturers. Our on-going investment programme is providing the latest production equipment to ensure the economic production of an extensive range of both standard and customised high quality timber garden products at competitive prices. Stringent quality control procedures are applied at all stages of manufacture and ongoing staff training is an integral part of our operating philosophy which is directed towards the provision of high quality products and total customer service. Somerlap and the environment The protection of the environment is also an important part of our company’s philosophy and all timber used in the manufacture of Somerlap products is carefully selected at source from well managed, renewable woodlands or forest thinnings.
Verenigd Koninkrijk
3,4
5 reviews
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Easy ordering, quick delivery when stated, good looking well made picket fence for the price
Thankyou :-)
Antwoord van Somerlap Forest Products
Thank you very much Matthew, that's appreciated!
I filed a dispute with Somerlap because I was not happy with the quality of their products. Not only they supply poor quality products but they are also very laid back about resolving the issue
Antwoord van Somerlap Forest Products
We take all complaints seriously and aim to resolve them quickly. In this case, we responded within an hour and offered various options to rectify the problem. Unfortunately, our offers were declined. We’re always happy to resolve issues when given the opportunity.
I have used Somerlap for several years for both personal and business installations and they have always been friendly, helpful and, although rarely required, swift to resolve issues when they occur.
The Office Team are amazing, they're fast to respond and always try their best to cater to customer requests, even at very short notice.
The Yard Team are fantastic and always show willing to assist in loading, which can't be said for a lot of their competitors.
Antwoord van Somerlap Forest Products
Thank you very much James, we're really pleased that you're happy with our service.
Some time before Storm Darragh hit, I ordered fence panels, posts, boards and postcrete to be delivered. Somerlap only deliver to my postcode on a Friday (which is fair enough). When the delivery arrived, the driver admitted that he’d forgotten to put the gravel boards on. He said that a friend would drop them round later together with the paperwork.
By Monday lunchtime there was still no sign of the boards or paperwork. I phoned the office. I was informed that the boards had been delivered and had been placed over my side gate. I looked, no sign of them. The response: “Oh, OK I’ll get them delivered.”
Wednesday and still no sign of the boards or paperwork. I phone again. The office has no idea why I’ve been lied to 3 times. I’m told that the boards will be delivered later.
I wish I could say that the boards were worth waiting for. They weren’t - one had significant damage to it.
Well at least there’s some consistency. The quality of their service is matched by the quality of their product.
Antwoord van Somerlap Forest Products
Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience and frustration this experience has caused you. It’s certainly not the level of service we aim to provide, and we deeply regret that we fell short on this occasion.
We are currently investigating what went wrong to ensure this doesn’t happen again in the future. One of our directors has attempted to reach out to apologise and discuss the matter fully with you. If you are able, we kindly ask that you contact our office on 01278 641671 and ask for Steve, who would like to personally address your concerns.
Once again, we apologise for the delays, miscommunication, and the damaged product. Your feedback is invaluable to us, and we are committed to making things right.
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