Its nice and simple to start with then the SORT team take over and everything just happens, they are on the phone ( or email for 24/7 access) so any problems or uestions are answered qquickly and the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used Sort Refer for several years now and find them a great platform with competitive pricing, easy to use portal and second to none customer service. On the occasions I have rung for help wi... Toon meer
Bedrijf heeft geantwoord
I made an enquiry with Sort Refer as our client was struggling to find a conveyancer that was able to assist with a self-build project that was part way through the build. Lauren Angus took the call a... Toon meer
Bedrijf heeft geantwoord
Sort Refer is a fantastic system and means we can have all our instructions under one roof. The support we get from the in house and field BDM is second to none. They are friendly and dependable and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A free to use, online portal for Mortgage Intermediaries, for Conveyancing, Surveys, Wills and much, much more.
Contactgegevens
Burdsall House, Derby Conference Centre, London Road, , DE24 8UX, Derby, Verenigd Koninkrijk
- 0333 456 4567
- enquiries@sortrefer.co.uk
- sortrefer.co.uk
4,8
Uitstekend
344 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Quick and efficient service as always
30 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your kind words! We’re delighted to hear you found our service quick and efficient, it’s always a pleasure to help!
Huge shout-out to Ed
Ed had been so helpful with one of my tricky cases, despite how frustrating it has been he's always cheerful and happy to help! Made a stressful process much easier - thank you Ed :)
17 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your lovely feedback! We’re thrilled to hear that Ed was able to support you through a tricky case and help ease the stress of the process. His positive attitude and willingness to go the extra mile really do make a difference, and we’re so glad it showed in your experience.
We’ll be sure to pass on your kind words to Ed, he’ll really appreciate them. If you ever need anything in the future, we’re always here to help!
Bryony and Rebecca a fantastic team
17 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for taking the time to leave us a five star review! We look forward to working with you again in the future.
with the best will in the Mortgage Advisor
with the best will in the world, there are issues with many solicitors nowadays. However, having Sort Refer back me & my clients up, makes these issues less concerning with any problems we are experiencing.
Lauren Angus at Sort Refer has demonstrated a willingness & concern with any issues I have had, & provided valuable help when needed. This gives me much reassurance dealing with Sort Refer & their panel of solicitors.
15 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for your honest and thoughtful feedback. We completely understand the challenges that can arise in the conveyancing process, and we're so pleased to hear that having SortRefer behind you and your clients provides added reassurance.
It's great to know that Lauren has been able to offer the support and attention needed to help navigate any issues, we’ll be sure to pass along your kind words to her. We're committed to making the process as smooth as possible, and it's rewarding to hear that this has made a real difference for you.
Thanks again for your continued partnership with SortRefer. We're always here to support you and your clients. 😊
Always there when you need them
I have had a tricky case that has needed Ruth and Paul to both step in on and they was extremely helpful and supportive to get things moving for the client. Always there to help.
24 september 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your kind words and for sharing this wonderful feedback!
We are delighted to hear that Ruth and Paul were extremely helpful and supportive in handling that complex case and ensuring things moved forward for the client. That dedication is what we strive for. We'll be sure to pass on your kind words to Ruth and Paul.
I always use Chadwick Lawrence
I always use Chadwick Lawrence
Beverley at Chadwick Lawrence is a very experienced conveyancer. She responds promptly to queries and communicates well with clients to achieve a timely and smooth completion.
6 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your kind review and for taking the time to share your experience. We're really pleased to hear that you had a positive interaction with the solicitor involved.
The solicitor you’ve mentioned isn’t directly part of Sort Refer, but rather a member of our trusted panel of legal professionals. That said, we’re always glad to hear when one of our panel partners delivers a great service, as it reflects the quality and standards we aim to uphold.
Thanks again for your feedback. it’s always appreciated!😊
Dreadful
Dreadful. 3 re-mortgages took 4 months to complete no communication. No replies, constantly chasing.
Case handler repeatedly changing with no notice, asking for information after it had already been provided. Customers unhappy.
In fairness I have never experienced bad service in 8 years of referring but this just fell apart at the seams.
7 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for taking the time to share this detailed feedback, both positive and negative. While we are grateful that you have trusted us for eight years and acknowledged our usual high standard of service, we are concerned and to hear about your recent experience. We understand this caused significant frustration and disappointment for your customers.
We would truly appreciate the opportunity to learn more about this specific case and understand exactly what went wrong. Please could you email us at feedback@sortrefer.co.uk?
I have worked with Sort Refer for 4…
I have worked with Sort Refer for 4 years now and found them to be efficient and professional. Lauren Angus who is my point of contact is very responsive and quick to step in and offer help if needed. She has been a life line with some very complex legal cases I have had. Her support has been invaluable.
6 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
We truly appreciate your long-term loyalty and this fantastic feedback!
It's great to know that Lauren Angus has been a lifeline for you. Her responsive help and support on complex legal cases is a perfect example of the professional, efficient service we aim to deliver. Thank you for recognising her hard work!
Amazing service!
We have been using Sort Refer for just over a year and can honestly say the service has always been great! Jordan is always on hand to help if anything is urgent and needs pushing along!
2 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for your kind words and continued support over the past year! We're so pleased to hear you've consistently received great service, and we'll be sure to pass your lovely feedback on to Jordan. We're always here to help and look forward to working with you for many more years to come!
Highly recommend
Since referring Solicitor and Survey instructions through SortRefer the service provided has been spot on. If there are ever issues our Business Development Manager Jordan Tunnicliffe is always on hand to help where he can. This has helped on a few cases that had stalled slightly with solicitors and clients were growing frustrated, but with Jordan’s actions the cases moved forward again and all issues were resolved. This is really important for us as Mortgage Brokers to ensure our clients journey is as smooth and stress free as possible. Would highly recommend.
2 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your detailed and thoughtful feedback! We're delighted to hear that your experience with SortRefer has been so positive and that the service has met your expectations. It's fantastic to know that Jordan has been able to support you effectively and help keep things moving when challenges arise. We understand how important a smooth client journey is for mortgage brokers, and we're proud to be part of that process. Your recommendation means a great deal to us, thank you!
Excellent
SortRefer is a fantastic tool for mortgage brokers. It provides a wide range of quotes to suit all client situations, and the real-time case updates make tracking solicitor progress seamless. The platform is incredibly user-friendly, and the broker toolkit has become an essential part of my daily workflow. Clients consistently value the simple, informative documents they receive—helping build trust and clarity throughout the process.
On the rare occasions issues arise, Jordan Tunnicliffe is always on hand with prompt, helpful support, which makes all the difference for both my clients and myself as a broker.
Overall, it's a 10/10 from me!
2 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for such a glowing review! We're thrilled to hear that SortRefer has become an essential part of your daily workflow and that the platform's features are supporting both you and your clients so effectively. It's great to know the real-time updates and broker toolkit are adding real value, and that the client-facing documents are helping to build trust throughout the process.
We're especially pleased to hear Jordan has been able to provide timely and helpful support when needed. We’ll be sure to pass on your kind words to him. Your 10/10 means a lot to us, and we truly appreciate your continued support!
Outstanding service always
I am writing to express my appreciation for the outstanding service I consistently receive from Jordan Tunnicliffe at Sort Refer.
I have been using Sort Refer for just over a year to provide a valuable service to my clients, and I am consistently impressed with the professionalism and care Jordan demonstrates. He handles everything with great attention, and I always feel comfortable reaching out to him for any assistance I may need.
Jordan's dedication to excellent service truly stands out.
2 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you so much for your kind words and continued support! We’re delighted to hear that your experience with SortRefer has been so positive over the past year.
Jordan’s dedication to service excellence is something we’re very proud of, and we’ll be sure to share your feedback with him. It’s always a pleasure to support brokers like you, and we look forward to continuing to work together.
We have been using Sort Refer now for…
We have been using Sort Refer now for over a year and the service and whole team have been amazing. Our BDM - Jordan - is always on hand to answer questions / queries any of the team have. Our client feedback has also been excellent on the service provided. Thank you from the whole team at Create Finance Ltd
1 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
We really appreciate you taking the time to share this review! It's rewarding to know you've had an amazing experience using SortRefer. We'll be sure to pass along your praise to Jordan for always being on hand to support the Create Finance Ltd team. Consistent, high-quality service is what we strive for, and we're glad it's reflected in your excellent feedback.
Great Service and Support
I have used sort refer a number of times, pricing and service is always very good and on the odd occasion I have had an issue Jordan the business manager, is quick to react and ensure the solicitor is back on track, would definitely recommended.
1 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
We truly value your continued business and appreciate you taking the time to leave this feedback! It's rewarding to know you've used SortRefer a number of times and find our service consistently good. We're proud to have Jordan on the team, who ensures any issues are quickly resolved. Thank you for your recommendation!
Quality Service
Since I started referring clients to Sort Refer, I’ve been blown away by the service provided, in particular from our Business Development Executive Jordan Tunnicliffe. Jordan is prompt in responding to queries and is always happy to help with any issues.
1 oktober 2025
Review zonder uitnodiging
Antwoord van SortRefer
Fantastic! Thank you for the wonderful review. We're thrilled that Jordan has been so prompt and helpful, and that the overall service for your referred clients has been so impressive. We appreciate your partnership!
So quick and smooth
30 september 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for the 5-star review! We're glad to hear everything went quickly and smooth. Just the way it should be! Looking forward to serving you again.😊
Recently worked with Becci on a matter…
Recently worked with Becci on a matter and found her to be excellent. Chasing a matter for me with their referred solicitors and ensuring that matters progressed nicely. Extremely grateful for her assistance.
29 september 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for taking the time to leave SortRefer a review! Its great to know Becci was so supportive in the progression of one of your cases. Thanks again! 😊
Becci was a great help with a case we…
Becci was a great help with a case we had so much trouble with. She tried her utmost to get the case over the line and we succeeded in the end, thanks Becci
26 september 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for leaving us a review! Its great to hear Becci and the team were able to support you so well when issues arose. We look forward to continued work with you. Thanks again!
Paul is always extremely responsive
Paul is always extremely responsive, both before instruction and throughout cases. The system itself is very user-friendly, with the notes facility making communication with solicitors quick and straightforward. I also find the progress tracker really useful for managing cases.
Quotes are always clear, competitive, and transparent. Range of options available for the client!
Highly recommend!
24 september 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thank you for such a positive review! We're thrilled to hear that you've found the system user-friendly and that the notes facility and progress tracker are helping you manage your cases effectively. Transparency and choice are really important to us, so it's great to know the quote process is working well for you and your clients. We'll be sure to pass on your kind words to Paul, he’ll be delighted! Thanks again for your recommendation and ongoing support.
Lucy Lebas and her team were excellent…
Lucy Lebas and her team were excellent on both the recent cases they worked on for me. I would highly recommend her and the team to complete your conveyancing needs.
13 augustus 2025
Review zonder uitnodiging
Antwoord van SortRefer
Thanks so much for your review! It looks like this feedback might be for one of the firms on our panel rather than SortRefer directly, but we really appreciate you taking the time to share your experience. Thanks again!
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