SouthState Bank Reviews 

The Castle Pine location is convenient, friendly and professional, knowledgeable about their products, competitive CD rates and I can get a Starbucks coffee which is in the same facility.

We selected South State Bank to purchase a home. Even after several confirmations that our mortgage would remain "in-house" during the home buying process, we soon discovered that immediately after closing we were informed that South State sold our mortgage to a below than subpar mortgage servicer. I wondered how much research or due diligence South State conducted prior to selling off our mortgage. The months after we're a nightmare to say the least. I would NOT recommend South State for new mortgage originations or purchases.

I was able to open a checking account with extreme ease on line. I was also able to get my SSI Disability transferred from my previous bank to my new bank without having to call the IRS!!!

Waiting for assistance in customer waiting area and political station is on the TV. This needs to be HGTV, the weather channel or another innocuous station. I will not be opening an account here.
UPDATE: I complained to the manager and she was very understanding and said she would change the channel. Overall, I think SouthState should publish guidelines for TV stations that are generally not offensive to customers.

Extremely horrible customer service! Manager called security to have me escorted out of the bank after asking specific questions about my acct & who signed off on the changes they made to it.
Out dated practices & incompetent management!!

This bank is so out of touch with their customers…I needed a loan that my car secured and I payed it off very early completely because I am selling the car …they are forcing me to wait 20+ days even though they have all the money just to produce a letter …this bank is a small fry in a big world and they miss treat their customers

I deposited a check from a company that issued (to me) a security deposit refund. South state accused me of fraud, after I answered all their invasive questions in reference to the check, they still withheld the funds from me and closed down all access to any of my funds. A brief Google search of me would have uncovered the fact that I owned and recently sold a business thus satisfying their offensive claim and with holding my money. I will close my act ASAP.

I had a loan with Independent Financials and could always get answers quickly from my loan officer. Since SouthState Bank purchased/merged with Independent, dealing with them has been a nightmare. Every question now requires going through chat, phone, or email with a customer service representative who knows nothing about loans. They submit a ticket with what you hope is the right question, and then you wait 24–48 business hours for a loan representative to respond. In my experience, there’s only about a 50% chance of getting a callback within 48 business hours. If you miss the call or have follow-up questions, you’re back to square one.

My latest issue: I have an ARM, and my interest rate was increasing. I asked about my new payment and was told it would be recalculated based on the principal at that time. I also asked if I could make a large principal payment to reduce the monthly amount and was told yes, including the date it needed to be sent. We made the payment a month before the due date—but the loan was never recalculated. My payment is now so high that a 25-year loan would be paid off in just 7 years—completely unaffordable. I am now on my third 24–48 hour wait with no resolution. I wish I could switch banks. This experience is beyond frustrating.

I have a mortgage with SouthState and it's been terrible. Their autopay system is a mess, and their customer service frequently has incorrect or limited information so they don't do much to help. Recently, an autopay of mine was refunded (no idea why), and for some reason, the next communication included a foreclosure warning and being told there were three missed payments (when, in fact, the autopay system double charged me two months in a row). Resolving any of this takes forever. Customer service puts in a request, which is supposed to be responded to in 72 business hours. After three different requests and 3 different 72 hour intervals, I finally had a customer service agent stick with me long enough to find out what was going on and help out. In the meantime, they ding your credit score for nonpayment. AVOID AVOID AVOID this bank for home mortgages!!!!

South State Bank recently purchased the bank my family had been using.

I have had a good experience with the personal banker.

I am not dealing with traditional banking issues due to family deaths and the company's legal department. Today marks the third trip to the local branch only to find that the branch lobby is closed. I called the customer help line and was told that the bank lobby was closed for lunch and that this happens between 11am and 2pm. I was at the bank at 2pm. A second call to the bank itself I was told that the bank lobby would be open again at 2:30pm. I am not sure how this branch can stay open if the lobby hours are closed between 11am and 2pm because the branch is "short staffed".
McKinney, Virginia Parkway branch.
I will likely have to go back to the bank for another visit. More to follow.

Doesn't matter how long you have been banking with them, now just another big bank. My personal account opened with the bank they bought, 45 years old. Home loan, 20 years old, business account, 26 years old. Now I'm just a number. Walked in the other day and started to knock on the open door of the Ast. manager only to have a cashier demand I check in with him at the counter, from across the lobby i heard, don't go into that office, come here. Who are you and what do you want. Down hill from there. I'm closing out my accounts and moving to a credit union. I won't even go into applying for a heloc and being told my income is 1% short. So sad, First Federal was first rate,

Bad support. Finding a new bank asap.

Great people in their branches and that's where it ends. Their digital side is a nightmare. Do not go with them if you want to do bank to bank transfers. They put you through a few day process to verify the bank you want to send to. Then, when its time to actually transfer money from Southstate to the other bank, they put your account on hold because "they can't verify your identity." What?! Clearly I am sending money from SS to another bank you already verified for me. What identity are they trying to verify. They then want you to call a 1-800 number to get the hold removed. Currently, I've been on hold for 1 hour, oh, and that doesn't include the previous time I was on hold for 15 minutes before the customer service rep accidentally hung up on me. Starting to feel like they are playing games because they don't like money leaving their bank.

Called Customer Service yesterday with questions on one of their loan products. 24 hours later there has been no return call.

If Customer Service is this bad when I'm trying to give them new business how bad will they be once they get my business???

I would rate this bank a zero if I could. For 3 months, I requested new checks. When I asked, I was told it was the post office's fault. Checks showed up 3 months later. I closed the account due to other similar complaints. A month after closing the account, I received a letter indicating that an automatic payment had been denied along with a $36 dollar charge for insufficient funds. When I called the business about this matter, I was informed that I was totally caught up on payments. This is probably THE worst experience I've ever had with a bank. Customer should run, not walk for the door!

South State Bank recently purchased my bank, which was nothing new this Bank has had four names. But with it they brought a new attitude, the bank of the northern hemisphere attitude. Turning what use to be a pleasant experience with happy employees into a nightmare, the employees that remain seem to have morphed into something terrible, without a care in the world. We had someone create a check and try to cash it in some other state drawn on our account, of course we catch it, it was a terrible fake check with an obviously lifted signature. The bank of course replaced our money but also wanted to punish us, they were making us send emails on every check we write before they would honor it, claiming to be cautionary. Then they were trying to shove what they call Positive Pay down our throats that would cost us money and cause extra work. We told them that we will just open another account but needed time because we have 50 to 60 other accounts tied to this bank account, the women informed us we had 60 or 90 days, never confirmed to take care of it. It’s been a couple of weeks. Came in today and they arbitrarily closed our account and put our funds in a new account. Didn’t have a care in the world, I went in person and let me tell you about the guy at the bank, he couldn’t care less. This is going to cause a huge rift in our business with many costs associated. We are going to take legal action against this bank. We have banked with this institution through 4 owners and South State is the worst. Understand, that we had a process in place that there is no way that a bad check could get through, we were verifying everyone before the bank would honor them. Kingwood branch.

This response:
"Hello Jason! We understand your frustration with the changes and effects on your business operations. Please email "@" so we can connect you directly to a banker for further assistance. Thank you."
Didn't take ownership, just a canned response because the truth is, They don't care!

Lamento mucho haber abierto una cuenta en este banco, tiene el peor servicio bancario de todo el mundo y te engañan con ofrecerte asistencia 24/7, cosa que no existe.

Can’t trust them. I opened accounts with no fees. I asked many questions upfront to make sure there wouldn’t be any fees. They still charged me fees.

Garbage. When my bank changed ownership, they reinstated overdraft protection. It cost me about $200. I'll be closing my account.

If I could give negative stars I would. Have been dealing with this bank through a trust for over 3 years and EVERY SINGLE interaction with them has been insanely ridiculous. Treated like absolute trash every time. I do not know where they source their staff but it must be the bottom of the barrel, knuckle dragger employment services. It is astonishing to me how every interaction has been rude and disrespectful. It’s crazy that companies get away with this kind of service. I have literally travelled to at least 5 different branches to avoid this kind of treatment and only thing that is consistent with them is their horrible service and demeaning behavior towards clients. I literally have anxiety every time that I have to deal with them. It’s awful and if you want to be treated like trash on a consistent basis, then bank here. I don’t think that when my Mother set up her trust before she passed from cancer, she would have wanted this to be the outcome! Absolutely not.
GOOGLE REVIEW:
SouthState Bank receives mixed reviews, with customers expressing
dissatisfaction with various aspects of their services.
Potential downsides:
• Customer Service: Several reviews mention long hold times, unhelpful staff, and difficulty resolving issues, particularly regarding account transitions from acquired banks.