A very professional, helpful and caring service was experienced when booking a cruise today. Questions we had on the different components of each type of booking - availability, what was included, t... Toon meer
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My wife and I are long-term clients of the Sovereign Cruise Club. We have booked multiple cruises on various lines including Seabourn, Explora Journeys, Scenic and Holland America. The customer... Toon meer
Bedrijf heeft geantwoord
Always polite, knowledgable and helpful. We always book through you and have done since 2017/18 . We are happy to use your services and would also be happy to recommend you to others . Thankyou
We always book with Sovereign and have done for many years and have always found the staff that answer our calls extremely polite, helpful and knowledgeable. We are also extremely happy with the serv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contactgegevens
14 Diddenham Court,, RG7 1JQ, Reading, Verenigd Koninkrijk
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Uitstekend
675 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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ANSWERING PHONES IN 3 MINS,LOTS OF…
ANSWERING PHONES IN 3 MINS,LOTS OF CHOICE WITH MANY CRUISE LINES AND A GOOD AFTER SALES SERVICE,WELL DONE ALL.
22 april 2026
Exceptional service
Always polite, knowledgable and helpful. We always book through you and have done since 2017/18 . We are happy to use your services and would also be happy to recommend you to others . Thankyou
28 april 2026
Very professional and helpful service
A very professional, helpful and caring service was experienced when booking a cruise today. Questions we had on the different components of each type of booking - availability, what was included, travelling with friends etc. - were well covered and explained. Our Contact, Skye, was very polite, well informed, and explained all the options well. Booking a holiday can be a somewhat stressful experience. Ours was very pleasant and relaxed. Thanks Skye, a credit to your company and your clients.
28 april 2026
Review zonder uitnodiging
Our Sovereign Booking Experience.
Helpful, patient, friendly and thorough sales staff (Luke) made it easy to book our cruise.
27 april 2026
Antwoord van The Sovereign Cruise Club
Dear Coastal,
Thank you so much for your recent 5-star review.
We are pleased to hear your call was answered promptly and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service always ready to help…
Excellent service always ready to help nothing to much trouble, booking process very easy as its done by the staff who are always polite and pleasant to deal with.
20 april 2026
Antwoord van The Sovereign Cruise Club
Dear Patricia Jennings,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team helpful and that the booking process was straightforward. It is great to know our team’s polite and approachable manner made a positive difference to your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great experience
Everyone I have spoken to has been friendly and helpful
My questions were fully answered
27 april 2026
Antwoord van The Sovereign Cruise Club
Dear Diane Brown,
Thank you so much for your recent 4-star review.
We are delighted to hear that every interaction with our team has been friendly, helpful and that your questions were fully answered.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Very friendly and professional staff
26 april 2026
Review zonder uitnodiging
Antwoord van The Sovereign Cruise Club
Dear Patrick,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly and professional. Your comments are greatly appreciated and we will be sure to share them with the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwoord van The Sovereign Cruise Club
Dear John,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team’s efficiency and friendly approach continue to make a positive impression.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Superb Customer Service and Pricing
My wife and I are long-term clients of the Sovereign Cruise Club. We have booked multiple cruises on various lines including Seabourn, Explora Journeys, Scenic and Holland America.
The customer service levels over the years has not only been superb, but consistent as well. This is important as standards can change or drop over time. Their communication (written and verbal) has been clear, professional and responsive. We currently have four cruises booked with them and would not hesitate to recommend them.
23 april 2026
Review zonder uitnodiging
Antwoord van The Sovereign Cruise Club
Dear Russ W,
Thank you so much for your recent 5-star review and continued trust and loyalty.
It is fantastic to hear that your experiences with us have remained consistently positive over the years. We are especially pleased that our communication and service have met your expectations across multiple bookings.
We truly appreciate your recommendation and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent customer service during the…
Excellent customer service during the booking process.
15 april 2026
Antwoord van The Sovereign Cruise Club
Dear Hilary,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you experienced excellent customer service during the booking process and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Antwoord van The Sovereign Cruise Club
Dear Kathryn Hood,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team knowledgeable, friendly and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Agent was clear and patient with us
22 april 2026
Antwoord van The Sovereign Cruise Club
Dear Mr Grant,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team were clear and patient while assisting you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service
Our very knowledgeable reservations manager answered all of our questions, gave good advice and helped us secure our booking all in one single phone call. Excellent service, thank you.
9 april 2026
Antwoord van The Sovereign Cruise Club
Dear Judi Knight,
Thank you so much for your recent 5-star review.
We are delighted to hear that Charlotte was able to answer all your questions, provide helpful advice and secure your booking in one call.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Constant Returning Customer
We always book with Sovereign and have done for many years and have always found the staff that answer our calls extremely polite, helpful and knowledgeable.
We are also extremely happy with the service/after service.
13 april 2026
Antwoord van The Sovereign Cruise Club
Dear Carole-Ann,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that our team has consistently provided polite, helpful and knowledgeable service over the years.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
All the staff very helpful l also like…
All the staff very helpful l also like they answered the phone quickly
20 april 2026
Antwoord van The Sovereign Cruise Club
Dear Peter. From Cardiff customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team helpful, responsive and that your call was answered promptly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Efficient as always
As usual booking was efficient and pleased with the discounts given.
9 april 2026
Antwoord van The Sovereign Cruise Club
Dear Mrs Limer,
Thank you so much for your recent 5-star review.
We are thrilled to hear your booking was efficient and that you were happy with the discounts provided.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
VERY KNOWLEDGEABLE AND PROFFESSIONAL
16 april 2026
Antwoord van The Sovereign Cruise Club
Dear Judith Smith,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team very knowledgeable and professional. We really appreciate you taking the time to share your experience and will be sure to pass along your kind words to the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Extremely helpful
Phone answered within a few minutes and Ella extremely helpful. On confirmation rang back within 10 minutes and as stated documents received the following day.
15 april 2026
Antwoord van The Sovereign Cruise Club
Dear Vic,
Thank you so much for your recent 5-star review.
We are thrilled to hear your call was answered quickly and that Ella was so helpful throughout. It is great to know everything was followed up promptly and your documents arrived as promised.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
So easy and Cleo was so helpful
15 april 2026
Antwoord van The Sovereign Cruise Club
Dear Dennis Buffrey,
Thank you so much for your recent 5-star review.
We are pleased to hear the process was easy and that Cleo was able to help with your enquiry. We will be sure to share your kind words with her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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