Ordered two different items on 01/21/26 and was charged immediately. We did receive the 1st item in a reasonable amount of time, but the 2nd item we're still waiting on and it's 05/20/26. Emailed sup... Toon meer
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Lees wat reviewers zeggen
Elisa was very helpful, professional, and friendly. She listened carefully to my concerns and offered a quick and effective solution. Excellent customer service—thank you!
Bedrijf heeft geantwoord
further to my earlier email and review. Now I have received my money back. And received call from mr. Henrik Lindebergh about sorry and discuss the issue. I suggest as discussed to update correct... Toon meer
Bedrijf heeft geantwoord
the parts were reasonably priced. the website was easily navigated.. my employer decided after I had already placed the order to get a second opinion on the broken equipment and I needed to cancel my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Next-Generation distribution of spare parts to empower your business. We share expertise with competitive products.
Contactgegevens
Ground Floor, 8-9 Marino Mart, D03 P590, Dublin, Ierland
- +353 1 442 8767
- support@sp-spareparts.com
- sp-spareparts.com
3,8
Goed
147 reviews
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Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Responses to my queries were quick and…
Responses to my queries were quick and accurate
11 maart 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you so much for your feedback, Peter! We’re glad we could help.
muy buena atencion
25 februari 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Muchas gracias por su comentario John.
¡Nos alegra haber cumplido sus expectativas!
Purchased parts were never delivered, no refund
Purchased parts were never delivered. Contacted me 2 months later to say parts were out of stock. No communication after that. I have not received a refund, I do not know if my parts are back ordered. This has caused project delays and I had to find another supplier.
20 december 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you for your feedback Cordell. We sincerely apologize for the inconvenience and the disruption this may have caused. The refund has now been processed. If you need any further confirmation or assistance, please let us know and we’ll be happy to help.
Updating my poor review of 1/26
Updating my poor review of 1/26. Someone finally responded to my long overdue order. Could not explain the delay but apologized and took the entire blame. Admitted it was not in keeping with their normal business model. Expedited my order and refunded shipping. One can only ask they learn from a mistake such as this. I will do business with them again.
9 februari 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you for updating your review James. We sincerely apologize again for the initial delay and fully understand the frustration it may have caused.
We’re glad we were able to resolve the issue.
We truly appreciate your understanding and the opportunity to make things right.
kind customer service
I ended up not purchasing anything but the customer service was very kind and helpful, I got decent prompt replies to every question I had.
2 februari 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you for your kind words Lili!
We’re glad we could help and that our team was able to assist you promptly.
Resolving a problem with a order
After having problems with a order, Ms, hageböck reached out to me and got the problem fixed really quickly. Shipping was again really fast and uncomplicated. Definitely will order more in the future. Thank you to the support team
5 januari 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you very much for your feedback Emanuel.
We’re glad to hear the issue was resolved quickly and that everything went smoothly afterward.
We truly appreciate your trust and look forward to assisting you again in the future.
Order never arrived, refund still not made, no one to talk to.
I made an order on January 2026 Friday 2nd, I paid for the express shipping (24-72hrs). Processing time is 0-1 day (according to their website) today I still have not received the piece nor a confirmation of any shipping tracking. In their support email, they just answered once and never again.
I asked for a refund, still the refund has not arrived, and I have not received any response there after.
I´m afraid I will loose my money, should have done a better research about this website. Talking to the phone, they say they cannot see refunds nor they can see any orders made, they will "forward" the petition to another department and I will be contacted.
Hope they return me the money... otherwise I´ll have to pay for it myself.
AFTER THIS POST, THEY CONTACTED ME AND SENT ME THE REFUND.
12 januari 2026
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you for updating your review.
We sincerely apologise for the delay, the lack of follow-up, and the frustration this situation caused. This is not the experience we want any customer to have.
Following your post, we were able to review the case internally and ensure the refund was processed. We understand this does not justify what happened beforehand, but we hope it helps bring proper closure to the issue.
Christina was attentive
Christina was attentive, accurate and very courteous!
19 december 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for sharing your experience Habu! Glad our support team could help.
Great pricing fast shipping and delivery
Great pricing fast shipping and delivery
14 december 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for your feedback, Ramiro! We’re glad to hear we met your expectations.
Excelente atencio
Excelente atencio, rapido y eficiente. 11 puntos
3 december 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Muchas gracias por tu opinión Guillermo, nos alegra que nuestro equipo de soporte haya podido ayudarte!
Helpful with my inquiry
12 november 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for your feedback, Nick! We’re glad to hear our support team was able to help you.
Ordered couple seals fron them
Ordered couple seals fron them, didnt receive any confirmation email, or anything else. They are not answering email. Dont give your money to them
1 november 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for your feedback, Arttu. We’re sorry for the inconvenience caused. We’ve already contacted you to resolve the issue.
perfecta comunicación
30 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Gracias por tu comentario Jose, nos alegra haber podido ayudarte!
Had to pay $42.00 in additional…
Had to pay $42.00 in additional shipping fees upon delivery, due to this being delivered from oversees.
27 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you for your feedback Donald.
We’re sorry for the inconvenience caused by the additional shipping fees. Unfortunately, these charges are applied by U.S. customs and government import policies, and are beyond our control. We always aim to keep our prices transparent and appreciate your understanding.
Great support
Some one answering me and trying a solution for my request.
27 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for your feedback Rui! We are glad to hear that our support team was able to help you.
Prompt, Excellent Service
Have used this vendor several times. They are always great.
17 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks a lot for your kind words Kevin! We really appreciate your continued trust and are glad to know our service meets your expectations.
Paid €273 – No Delivery, No Refund, No Communication
We are a professional machining company and placed an order with SP SpareParts (sp-spareparts.com) on October 12th, 2025 (Order #25PINV048023) for industrial bearings (€273.05).
Despite the payment being completed, no items were ever shipped and the company completely ignores all emails and messages regarding cancellation or refund.
This behavior has caused operational problems for our business.
We have already initiated legal action and reported the case to the relevant authorities in Ireland, including the Consumer Protection agencies, and to our bank (Revolut) for a chargeback procedure.
Very poor service and total lack of communication — other businesses should be extremely cautious.
12 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thank you so much for taking the time to talk with us over the phone and for sharing your honest feedback.
We truly understand that every situation has its nuances, and we really appreciate the chance to listen and learn from your experience.
We take full responsibility for the things we can do better and are already putting improvements in place.
Please know that we’re always here for you if you need anything else — your satisfaction means a lot to us.
Warm regards,
The SP SpareParts Team
Very helpful!
Very helpful in getting me the information and guiding me to the proper place to order!
22 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Thanks for your feedback, Steve! We're glad we could help you!
muy buen trato
15 oktober 2025
Review zonder uitnodiging
Antwoord van SP SpareParts
Gracias por tu comentario Amber, nos alegra haber podido ayudarte!
Antwoord van SP SpareParts
Thanks for your feedback Miguel! We’re glad you received your parts and had a good experience. Your recommendation means a lot to us
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