Terrible customer service. Ordered a front brake kit, they sent rears. The order clearly states front brake kit. We are in the second week of a vehicle being off road due to their failure to pi... Toon meer
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Lees wat reviewers zeggen
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Toon meer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Toon meer
I never leave reviews but this has not been a great experience at all From Sparesbox Items on sale unavailable - it is a month since placing Order Website said 3-5 day delivery, Emailed Track... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contactgegevens
2000, Sydney, Australië
- support@sparesbox.com.au
- sparesbox.com.au
3,0
Gemiddeld
8K reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellent product fast shipping and…
Excellent product fast shipping and great communication highly recommend. I was so happy to get my order so quickly thank you.
8 maart 2023
Antwoord van Sparesbox
Thank you for your five-star review! We're glad to hear that you had a positive experience with Sparesbox, including fast shipping and great communication. We appreciate your recommendation and look forward to serving you again in the future!
appalling service
I purchased a bike rack that does not fit my vehicle.
What is unacceptable is the 10 emails I've sent without a reply, the service is terrible and as a result im sitting on $350 worth of goods which i can't use or return (as they will not reply) I have also phoned which never gets answered. The packaging is unopened and in as received condition and a photo has been sent with numerous emails
2 maart 2023
Review zonder uitnodiging
Antwoord van Sparesbox
I hope you can accept my sincere apology for the delay in responding to your emails and the frustration this has caused. I understand the importance of prompt communication and take full responsibility for falling short in this instance. Rest assured, I have investigated and resolved the root cause of why your emails were not coming through to our Customer Experience Team to ensure this does not happen again in the future.
I want to thank you for giving me the opportunity to speak with you today and to work towards resolving the problem with the bike carrier. You should have received my email confirming that we've booked a courier to return the bike carrier to us, the refund has already been processed, and I've provided some details regarding the replacement bike carrier to consider.
I apologise for any inconvenience caused and thank you for bringing this matter to my attention. Please reach out to me if you have any questions or concerns.
- Luke Byrnes (Head of Customer Experience)
Extremely Poor Customer Service
Ordered parts "In Stock" on 19/2/23 they didn't arrive after the 8 days delivery time shown online. After multiple emails with no response Sparesbox finally replied on 2/3/23 to say parts are not in stock and some fluff about software problems on their system. How about you stop taking orders if your software doesn't work? Parts not Due till 15/3/23 at their warehouse. Refund was offered but after requesting a refund once again no response from Sparesbox!
3 maart 2023
Review zonder uitnodiging
Is the company still trading?
Is the company still trading? their contact phone line is down & chat line doesn't work. I had brake parts delivered over two weeks ago, which proved to be incorrect. Since then have tried to contact. Sent emails with photos - no response. I will no longer be dealing with on line companies as a result YOU NEED TO DEAL FACE TO FACE!
6 maart 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Anyone would have been frustrated with not only receiving brake pads that do not fit your vehicle but also with the delay in response to your emails requesting help resolving that issue. I hope you can accept my most sincere apologies that this has been your experience.
I have responded to your email to us and have acted with an immediate resolution to the issue. Please reply to that email if there is anything else I can do to help.
- Luke Byrnes (Head of Customer Experience)
Quicker delivery
Easy to order, Good quality & Fast service. Great delivery time frame. Item arrived well before eta. I was very happy with the continuous tracking information throughout. Thank you.
2 maart 2023
Review zonder uitnodiging
Customer service is non existant!
Like a previous reviewer, ordered a pair of brake rotors on Feb 15th, it’s now the 2nd March and hasn’t even been dispatched. Sent half the order (brake pads) which is essentially useless without the rotors.
Sent multiple emails and no response, so now awaiting a generic response via email or here (if I'm lucky!) which doesn't address the issue or give any meaningful information or update. Apologies don't constitute customer service!! It's really quite pathetic to be honest.
2 maart 2023
Review zonder uitnodiging
Poor Customer Service
My order finally arrived on10/03/23 in tact and the exact items :)
I placed my order on the 7/02/23 and I have sent Sparesbox multiple emails with only a generic reply.
My order still has not arrived?
I am disappointed with the customer service.
This is my first time placing an order with Sparesbox .
Athanasios
7 februari 2023
Review zonder uitnodiging
Slow dispatch, no communication
Ordered a pair of brake rotors on February 19th, it’s now the 28th and hasn’t even been dispatched. Multiple emails and no reply, tried calling and says because of Covid restrictions aren’t taking calls… still hiding under the Covid banner
I should of read the reviews before ordering!!!
I need the parts by March 17th and I’m very worried…
28 februari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
We sincerely apologise for the delay in dispatching your order and any inconvenience this may have caused. We understand your frustration with the lack of response to your emails and the issue you encountered while trying to reach us via phone. Our 1300 number is not currently supported and as you discovered, the message it provides requires desperately requires an update as it hasn't had one since covid lockdowns. We apologise for any confusion this may have caused. We assure you that we are working hard to address all customer enquiries as quickly as possible, despite experiencing a high volume.
We appreciate your patience and understanding during this time. Please note that we do provide support via email, and we will ensure that you receive a response to your email today. We understand that you require the parts by March 17th, and we will do everything in our power to get them to you by that date.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
I order 2 front Shocks for my car
I order 2 front Shocks for my car
They make delivery very quick and I am happy for that. Arrived 23/2/2023
But when I open the two shocks boxes the same day I find one shock it is original with the sticker were working perfectly and on the second box I find one shock refurbish / After market were it is not working correctly
I sent email to them the same day and I explain what I find with photos but still waiting for there answer and of course I can’t drive my car
How long I must wait to replay back to my emails and you fix this problem
27 februari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
We apologize for the inconvenience you experienced with the shock you received. Our team takes great care in ensuring that all our products are of the highest quality. Unfortunately, it appears the shock absorber has arrived from the manufacturer in a condition that is not up to our standards.
I can see that a member of our Customer Experience Team is currently working with you and have already taken steps to resolve the issue. Our Customer Experience Team is currently investigating the matter with the manufacturer, and we will exchange the faulty shock absorber.
We understand that this has caused a delay in your ability to repair your car, and we apologise for any inconvenience this may have caused. Rest assured, our team is working diligently to resolve this for you as quickly as possible.
I had to wait a bit, but I got it
I got the part I wanted after a week or so. Fair enough, I didn't buy the express shipping. It finished the job of restoring a bicycle.
20 februari 2023
Antwoord van Sparesbox
Thank you for taking the time to leave us a positive review! We're glad to hear that the part you received helped to complete the restoration of your bicycle. We appreciate your feedback and hope to continue providing you with the parts you need for any future projects.
Never Again
My experience with this merchant has been disappointing to say the least.
Communication with them is terrible.
I order an item from them through eBay and pay for express postage.
Next day I get a tracking number that is "unconfirmed " on Australia Post.
The next day it progressed to Ready for Processing. But still hasn't been picked up or given to Australia Post. So far two days for express post and nothing.
Eventually Sparesbox respond after lodging a complaint with eBay telling me it's been sent. But Australia Post tell me otherwise.
They are either incompetent or don't care.
After 3 days it still hasn't progressed. Why pay for Express Post.
All the response from Sparesbox proves is an excuse that isn't supported anymore. Funny how everyone else manages to get their stuff shipped by express post faster than them. Stop using the COVID chestnut to cover for your incompetence.
24 februari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
We are sorry to hear that you had a negative experience with your Sparesbox order. After reviewing your order, it looks like you placed it on eBay on February 20th at around 7 pm. Our team processed your order on the 21st, and it was shipped out with Express postage on the 22nd.
Unfortunately, Australia Post suspended their overnight delivery guarantee for Express Post. If you check the Australia Post website for domestic parcels, you'll see this is still the case. While it's still the fastest postal service they provide, they do not guarantee overnight delivery.
Of course, we investigated further to see what we could do to expedite your delivery. We've discovered that your parcel was missorted by Australia Post and placed in a universal loading device meant for standard e-parcel shipments. Although this is uncommon, Australia Post has confirmed this as the cause based on additional scans.
The scans do show that your order is on it's way to you. Once again, we apologise for the inconvenience caused by the delay with Australia Post and appreciate your patience and understanding.
Product was great quality
Product was great quality. Price was very competitive, the service excellent and delivery was as promised. The delivery person even phoned me to let me know he had arrived and left it as instructed.
13 februari 2023
Antwoord van Sparesbox
Thank you for taking the time to leave a review, Elias. We are happy to hear that you are satisfied with the quality of the product, competitive pricing, excellent service, and on-time delivery.
We always strive to ensure a hassle-free and reliable shopping experience for our customers. It's great to know that our delivery person went above and beyond by letting you know when your order arrived and leaving it as instructed.
We appreciate your business and look forward to serving you again in the future!
Initially I was hesitate to buy from…
Initially I was hesitate to buy from them because of the reviews ,,,,,,,,,,,but I tried them since Nov 2022 and I bought 5 times from them and I am veeeeery happy with them.
Yes I don't want next day delivery,,,,but the timing that items were arriving very satisfactory yo me
Yes I will keep buy from them
Thx
31 januari 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you so much for taking the leap of faith and choosing Sparesbox as your go-to source for automotive needs. We're thrilled to hear that we've exceeded your expectations and that you've been happy with your purchases.
We understand that delivery timing is important, and we're glad to hear that our delivery times have been satisfactory for you. We take pride in providing high-quality products and great service, and we're thrilled to know that we've been able to meet your needs.
We appreciate your continued support, and we're delighted to have you as a new customer. If there is anything else we can do for you or if you have any questions or concerns, please don't hesitate to reach out to us at support@sparesbox.com.au.
I live in Melb and have used Sparesbox…
I live in Melb and have used Sparesbox for many items from shockers, brake rotors and smaller items Always happy with delivery times and l get what l ordered!.
20 februari 2023
Antwoord van Sparesbox
Thank you for the wonderful five-star review! We're glad to hear that you've been happy with our service, and we appreciate your trust in us. It's great to know that you've been able to find everything you need for your automotive needs on our website, and that you've been happy with the delivery times. We're here to help with anything you need, and we look forward to serving you again soon.
Easy shopping...
Bought parts several times now and always had good experiences. Parts are well priced and generally always available, shipping is fast and good communication.
20 februari 2023
Antwoord van Sparesbox
Thank you for the amazing five-star review, Birty! We're so happy to hear that you've had multiple great experiences with us. We work hard to offer high-quality automotive parts that are affordable and easily accessible, so it's great to hear that we've been able to meet your needs.
Our team understands how important it is to get your parts quickly, and we're always here to help with open communication. We're proud to have you as a customer and look forward to continuing to provide you with the best service possible!
Sparesbox have been consitently great…
Sparesbox have been consitently great to deal with in regard to price, service & delivery time
20 februari 2023
Antwoord van Sparesbox
Thank you for sharing your positive experience with us and leaving such a wonderful five-star review! We're thrilled to hear that you've had a consistently great experience dealing with us, especially when it comes to price, service, and delivery time. At Sparesbox, we're committed to providing our customers with the best possible shopping experience, and we're thrilled to know that we've met your expectations.
Your feedback is incredibly valuable to us, and we're grateful for the trust you've placed in us. It's customers like you that make our job so rewarding, and we appreciate your loyalty and continued support!
Service
Excellent service, thanks very much ! Great communication, look forward to future purchases from you !
20 februari 2023
Antwoord van Sparesbox
We're incredibly grateful for your kind words and thrilled to hear that you had an excellent experience with our service! Thank you so much for taking the time to leave us such a glowing five-star review. At Sparesbox, we strive to exceed our customers' expectations with every interaction, and your feedback lets us know that we're on the right track!
Antwoord van Sparesbox
Thank you for taking the time to share your experience with us and leaving a fantastic five-star review! We're delighted to hear that you found our website easy to navigate and that we were able to provide you with fast delivery. At Sparesbox, we are committed to providing our customers with a seamless and hassle-free shopping experience, and it's wonderful to know that we hit the mark.
Your feedback is incredibly valuable to us, and we appreciate the trust you've placed in us to fulfill your automotive needs. We hope that the products you received met your expectations and that you will consider us for any future automotive needs. If there is anything we can assist you with, please don't hesitate to contact us.
Recieved my order within 24 hours!
20 februari 2023
Antwoord van Sparesbox
Thank you for taking the time to leave us such a wonderful five-star review! We're thrilled to hear that you received your order within 24 hours. At Sparesbox, we pride ourselves on providing exceptional service to our customers, and your feedback is a testament to that commitment. We hope that the products you received met your expectations and that you will consider us for any future automotive needs you may have. Thank you again for choosing Sparesbox!
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