Terrible customer service. Ordered a front brake kit, they sent rears. The order clearly states front brake kit. We are in the second week of a vehicle being off road due to their failure to pi... Toon meer
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Lees wat reviewers zeggen
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Toon meer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Toon meer
I never leave reviews but this has not been a great experience at all From Sparesbox Items on sale unavailable - it is a month since placing Order Website said 3-5 day delivery, Emailed Track... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contactgegevens
2000, Sydney, Australië
- support@sparesbox.com.au
- sparesbox.com.au
3,0
Gemiddeld
8K reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very poor customer service still have…
Very poor customer service still have not received my order that their website had you’ll have it in 6 days and have had the same response every time. I’ve asked about my order, my reply which seems to be auto generated.
Highly recommend staying away from this company do not place orders with them.
Will be making a complaint to the ACCC
21 maart 2024
Review zonder uitnodiging
Ok this is an amended review
Ok this is an amended review , i did leave a bad review but have since been contacted by phone and the issue i had was resolved and i did get an apology and the part replaced for free . All i can say now is if there is an issue with any part of your order ask to speak to Luke , he fixed the issue professionally and looks after his customers to improve sparesbox as a growing company, rare !!
20 maart 2024
Review zonder uitnodiging
NEVER IN STOCK
NEVER IN STOCK.
Here is their scam.
They put up a great price.
You buy it.
They dont have it in stock.
You get a template email saying "sorry, we expect to shop this in [insert months]"
They run around trying to get a trade price on the item.
They send it when they can find the item you ordered cheaper with enough margin for them.
16 februari 2024
Review zonder uitnodiging
Still waiting for a reply to the email…
Still waiting for a reply to the email I sent regarding the shock absorbers I got that are the wrong size. Waited a week for a response and still nothing. The shocks I ordered are recommended for my car on the website and they are close to 300mm too short. Also took a lot longer than the 6 business days I got told it would take for them to arrive. My car is still sat in the garage unable to be driven when this should have been a very straight forward job.
28 februari 2024
Review zonder uitnodiging
Misleading website shows items as "in stock"..
Misleading website shows items as "in stock".. which is misleading because they don't actually hold stock? they haveto order parts in from suppliers before sending them off, so why does it appear to be in stock? the 1 reason I actually made this purchase.
You should atleast have a customer support line to call and find out what's going on, you'd think such a big store like this would atleast have that, an e-mail in form for support sucks it's too slow, got an automatic reply saying they're experiencing high volume of inquiries..
it's already been 7 days and the item that is supposedly in stock hasn't even been sent yet..
Can't use my car until this part arrives which I expected to take a week tops, who knows how long I'll be waiting. Tracking for the parcel just shows "Shipping information received" I don't know if it's actually been sent or if the courier is at fault?
What's going on? you need to improve this system, More updates on what's happening with the item purchased, I am just left in the dark here no idea what's going on.
The reason I gave 2 stars is because their prices are good and in the past I haven't had issues with them.
4 maart 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for taking the time to share your feedback with us. We truly regret any inconvenience you've experienced, and I want to personally address your concerns regarding the availability of our products and the status of your order.
We strive to maintain accurate stock information on our website, and the item you ordered was in stock and dispatched within 48hrs. However, we've encountered an unexpected delay with the courier, which has resulted in the lack of additional tracking updates. Please know that this is not the standard of service we aim to provide, and we share your frustration.
To ensure you're not left in the dark, we've initiated a thorough investigation with our courier partners. We're committed to locating your parcel as swiftly as possible. In the event that the package cannot be found, rest assured that we will offer a replacement or a full refund, according to your preference.
We sincerely appreciate your understanding and patience as we navigate this situation. Rest assured, our team is fully committed to resolving your issue promptly and efficiently.
- Luke (Head of Customer Experience)
Beware- If you read their latest…
Beware- If you read their latest reviews their delays are terrible now. Waiting over 3 months for stock constantly told it would be dispatched ON or BEFORE the 20th feb, then gets delayed till 27th, then delayed again. Come on guys it doesn't take months to get stock out. I manage a online store myself this is a joke. Even if I get a refund now I will only be MORE annoyed as I could have paid a little extra and had stock in hand 3 months ago! Cant refund my time guys.
1 maart 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for sharing your feedback, and I sincerely apologise for the delays you’ve experienced with your order. We understand how important it is for our customers to receive parts promptly.
The part you ordered is custom-made, requiring an estimated 90-day lead time as stated on our website. We aim to keep our customers well-informed and set accurate expectations for such unique orders. However, we acknowledge that there was an unforeseen delay in receiving the stock from our manufacturer, which subsequently pushed back our dispatch date. Our team is actively working to minimise such delays and improve our communication regarding order status updates. We genuinely apologise for this additional wait and the inconvenience it has caused.
If you have any further questions or need additional support, please don't hesitate to get in touch with us. We're here to help.
- Luke (Head of Customer Experience)
Appalling
Used to be good. Now appalling. They don’t hold stock and have no idea whether their suppliers have stock until after you’ve placed the order and paid. If you chase the order they’ll say it’s about to be dispatched. Then they’ll wait a week and tell you the supplier has no stock and cancel the order. Avoid.
20 februari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for taking the time to share your feedback. Anyone who has purchased a product online only to learn it is not available would be upset. I am truly sorry to hear that this was your experiences with us. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We strive to keep our inventory information as accurate as possible; however, in this instance, there was an unforeseen error in the stock level for that particular product's supplier feed. This led to the unfortunate situation you experienced. I have identified the error and have escalated it to be resolved by our IT department.
As soon as we became aware of the issue, we processed a full refund to ensure you were not left out of pocket. Please know that we are actively working on improving our systems and processes to prevent such issues from occurring in the future.
Once again, we apologise for the inconvenience and hope to have the opportunity to serve you better in the future.
- Luke Byrnes (Head of Customer Experience)
Sparesbox has been a good supplier of…
Sparesbox has been a good supplier of what I need.
I have only had to contact customer service for when I ordered the wrong part, and the rectified the situation asap.
I am happy about their reliability.
15 november 2023
Review zonder uitnodiging
Non existent customer service
I purchased brake pads via the Sparebox eBay store using the car part matching tool, which confirmed that the pads I ordered would fit my car. When I took them to the mechanic after the Xmas shutdown period, I was told they don't fit the car. I have contacted Sparesbox via eBay with no response. I have asked eBay customer support to contact Sparesbox, but no response. I have opened a support request via the Sparesbox website, but no response after 2 weeks. I missed the 30 return window with eBay as Sparesbox took 3 weeks to deliver the order. I'm now left with brake pads that I can't use and no way of contacting Sparesbox to seek a remedy.
31 januari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Firstly, I want to extend my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase of brake pads from our Sparebox eBay store. It's disheartening to hear that they did not fit your car and that you've faced challenges in getting in touch with us for a resolution. We strive to make every customer's experience positive, and it's clear we've missed the mark in this instance.
I've taken note of your situation and am genuinely sorry for the delay in our response. I can confirm that a member of our team did reach out on the 31st of January via eBay, apologising for the mistake in our fitment data and requesting further vehicle information to assist us in rectifying the issue. However, you may have missed it.
To ensure we resolve this matter to your satisfaction, I'm stepping in personally. Please rest assured, I am committed to making this right for you.
- Luke (Head of Customer Experience)
Ordered a part for a lexus is200
Ordered a part for a lexus is200. The part arrived but was the wrong part number. Even though it looked the same it is 20mm shorter. No matter how much I have tried to communicate with Sparesbox I have been ghosted with no response (except auto reply). I recommend you try phoning before placing an order and you will see the issue. Very disappointed with the lack of customer service. I have since had to purchase elsewhere as Sparebox have failed the basics of customer service. No need to shop here plenty of other suppliers in the market. It would be good to get my money back.
22 januari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Firstly, I want to extend my sincerest apologies for the issue you've encountered with the rack end for your Lexus IS200 2001 model. It's concerning to hear that the part is not matching up correctly, and I understand the frustration and inconvenience this has caused.
Upon reviewing what's happened, it appears that the name that populated for your email address flagged our spam filter which led to your initial contact with us being closed prematurely. I want to assure you that this fault has now been identified and resolved. Your experience is extremely important to us, and I'm going out to you personally to ensure this matter is sorted out promptly and efficiently.
- Luke Byrnes (Head of Customer Experience)
Still waiting for delivery after 13…
Still waiting for delivery after 13 days to travel less than 200kms. Your couriers are absolutely crap!! No info given, over 2100 complaints and rising daily! YOU SUCK! Why do keep using these couriers? They must be costing you THOUSANDS! NEVER AGAIN!
23 januari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
I’m truly sorry to hear about the delay in receiving your order. A 13-day wait for a delivery within 200km is far from our standard, and your frustration is completely justified.
I completely understand your concerns regarding our courier service. Our commitment to delivering across Australia involves collaborating with multiple courier partners, each with a track record of very similar success and failure. It's important to acknowledge that, in handling a high volume of deliveries, challenges are inevitable. However, please be assured that we take every customer experience seriously. We consistently review and assess the performance of our courier partners, and your feedback about this unfortunate incident will be a part of our ongoing evaluation process. Rest assured, we are dedicated to continuously improving our service.
In light of your experience, I want to make sure we address this matter quickly. I will reach out to you to offer you a choice of either a full refund or a replacement for your order.
Your feedback is crucial to us, and I appreciate you taking the time to share your experience.
- Luke Byrnes (Head of Customer Experience)
Almost a month after my payment
Almost a month after my payment. The product is in stock on the website. First, Sparesbox told me it was not in stock and cancelled the order. Then Sparesbox told me it was a pricing error. Then they told me that the product on could deliver half the order. Then, after all that nonsense, the product was on the website with a price increase.
Can the CEO of PLEASE CALL ME!!! I expect NO RESPONSE
13 januari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
Anyone who has purchased a product online only to learn that there was an inventory issue would be upset. I hope you can accept my most sincere apology that this was your experience.
At Sparesbox, we strive for excellence in serving our customers, and we deeply regret that your experience did not meet our usual high standards. The miscounted qty of the product you purchased was an unfortunate error, and we acted in good faith by promptly issuing a full refund upon realising the problem. Please note: the inventory issue was resolved and the single qty of the product is available for purchase. (You cannot add two to cart now thanks to you bringing this to our attention).
The error that occurred in your case was a rare mishap. We have robust systems in place to ensure the accuracy of our inventory, and we are making continuous improvements to these systems to prevent similar issues in the future.
Your feedback is invaluable to us, and it has already led to discussions on how we can enhance our customer service and inventory management. We are committed to learning from this experience and improving our processes.
Thank you again for bringing this to my attention.
- Luke Byrnes (Head of Customer Experience)
Not happy with my recent order I just received half of my order and after two weeks rest of the order is cancelled because they didn't have in stock.
Not happy with my recent order, just
8 januari 2024
Review zonder uitnodiging
Antwoord van Sparesbox
I want to extend my sincerest apologies for the inconvenience and frustration you experienced with your recent order. I understand how disappointing it is to receive only part of an order, and the added frustration of the remaining items being cancelled.
The issue you faced was due to the discontinuation of a product by Nulon. Unfortunately, this product should not have been listed as available on our website. We recently launched a new website, and amidst this transition, there have been some challenges, including previously discontinued products erroneously reappearing on our site. This oversight led to the delay in communication and subsequent cancellation of part of your order.
Please know that we have already taken the required steps to rectify this issue. Your experience has highlighted areas where we need to improve, and we are grateful for this feedback.
I would like to personally reach out to discuss how we can make this right for you. Please expect an email from me shortly. I am committed to turning this experience around for you.
- Luke Byrnes (Head of Customer Experience)
Order from Sparesbox if you don't want to receive your stuff
Absolutely useless business. Made an order early in the month, hounded them 2 weeks later to hear that the items were 'fully reserved' (??? just send them then), a week after that, 1 of 6 items is shipped out on it's own, another delayed response that the rest is 'fully reserved' again but something has become backordered.
Almost 3 weeks on from the initial order and still barely any communication from them. Despite using multiple contact methods. They also will not answer the phone due to 'Covid'. Would not reccomend at all.
9 december 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Firstly, thank you for taking the time to share your feedback. I want to sincerely apologise for the frustration and inconvenience you've experienced with your recent order. It's clear we've fallen short of the high standards we set for ourselves and our service.
I'm glad to see that Dean was able to assist you with the cancellation and refund. Rest assured, we are taking a close look into what went wrong with your order. It's important for us to understand and rectify these issues, not only for you but for all our customers.
While we strive to maintain seamless communication and prompt order fulfillment, it's evident that we've missed the mark in your case. We are actively working to improve our processes, including how we handle high-demand items and backorders, to prevent such situations in the future.
Your experience has been shared with our team, and it will be a catalyst for the improvements we are committed to making. We value your business and hope to have the opportunity to serve you better in the future.
- Luke (Head of Customer Experience)
Extremely slow to dispatch. Very poor customer service
Would not go through them again. On their site they have parts listed as 5 day delivery (even when I had my location set to New Zealand). They took 10 days to dispatch the parts, and they have put my billing address down for delivery instead of my shipping address. This address is nowhere near where I need the parts delivered. It is now the 15th December and two packages were delivered (to the wrong address), and the third is nowhere to be seen. Support is abysmal.
Updated from 1 star to 3 as Sparesbox came through and refunded me for my order
27 november 2023
Review zonder uitnodiging
OK service if you can wait for your parts
I have used this company for many years however in the last 12 months their delivery lead times have become excessively long.
Recently I placed an order which was only part delivered. (I'm still waiting for brake pads after 3 weeks!) I've followed up twice and always get a pleasant response but the ETA for my parts into their warehouse keeps moving.
In future I'm going to look elsewhere and pay a few more bucks to get my parts delivered promptly.
14 december 2023
Review zonder uitnodiging
Orders arrive late and in seperate…
Orders arrive late and in seperate lots.
I’m still waiting on 1 item. I ordered my order 2 weeks ago and it still hasn’t been fulfilled. Wouldn’t shop here if I was in a hurry.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for taking the time to leave a review. We’re sorry to hear that your order has not been fulfilled as expected and that you're still waiting on an item. This is not the level of service we aim to provide, and we understand your disappointment, especially given the delay.
To help resolve this matter quickly and efficiently, could you please reach out to us at support@sparesbox.com.au? When you send your email, kindly attention it to Luke and include your order number. This will ensure that I personally review what's happened and assist you in the best way possible.
We are committed to making things right for you. Once we have your order information, we will investigate what occurred and explore all possible solutions to fulfill your order promptly or provide an alternative resolution that meets your needs.
I appreciate the opportunity to address your concerns. I look forward to hearing from you and thank you for your patience and understanding.
- Luke (Head of Customer Experience)
Sparesbox took 6 days to prepare my…
Sparesbox took 6 days to prepare my item for shipment. Now I'll wait another 6 days for delivery.
Cyber weekend was planned, doesn't come out like a surprise. I don't think it is a good excuse for the delay.
7 december 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for taking the time to share your feedback regarding your recent order with Sparesbox. We understand your frustration regarding the delay in dispatching your order. Please accept our sincere apologies for any inconvenience this has caused. We strive to deliver the best service possible, and in this instance, we recognise we fell short.
Your order was placed during our Cyber Weekend sale, which although planned, was much more popular than we had anticipated. This surge significantly impacted our usual processing times, resulting in the delay you experienced. We're continually working to enhance our systems and processes to better handle such peaks in the future.
Rest assured, we are committed to ensuring a smoother experience for you and all our customers moving forward. Your patience and understanding in this matter are greatly appreciated. If there's anything further we can do to assist you, please do not hesitate to contact us.
- Luke Byrnes (Head of Customer Experience)
Advertise & sells used parts as brand new
Bought 2 Bilstein shocks, one was fine but the other was clearly second-hand. Box was taped up and bushes completely missing and marks on shock itself. This was all noticed after vehicle was on hoist and old rooted shocks were removed. I then had to fit it anyway with old existing bushings just to get home from my mechanic. Contacted them and wanted it returned which clearly won't be happening as the costs of removing it and going without a car for two weeks isn't cost effective. ABSOLUTE JOKE OF A COMPANY!
20 november 2023
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for taking the time to share your concerns with us. We're genuinely sorry to hear about your disappointment with the Bilstein shock. At Sparesbox, we aim for the highest quality in our products, and it's concerning to hear that your experience doesn't reflect that.
We have stringent quality assurance processes in place to ensure that such issues are rare. However, given that we cannot open and inspect every product before dispatch, there are instances where the quality of a product may not be fully known to us. Without the product being returned, our ability to investigate and understand what has occurred is limited.
I understand that you chose not to return the shock absorber and installed it due to the immediate need for your vehicle, which unfortunately means we're no longer able to accept it as a return, as we'd need for it to be returned in the condition that you received it. This is essential for us to quickly assess the product you received and once approved provide a refund or a replacement.
Should you have any questions or wish for us to clarify our policies regarding returns, please reach out to our Customer Support Team.
Luke Byrnes
Head of Customer Experience
i order the part for an incorrect…
i order the part for an incorrect vehicle and a total refund was promptly forwarded to rectify my error.
14 november 2023
Review zonder uitnodiging
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