Spark New Zealand Reviews 

spark NZ can not return calls, i thought spart was in it for communicating 20 years business customer and personal customer 47 years. yet don't have any sense of pride decorum decency to reply to have a manager supervisor to return a call,
looks like my business is not wanted by them they for get i have paid in advance for16 years and they used my money before my accounts were due every month.
if i run my business the way they return calls i would have been out of business many years ago!!!
This must be their future way to do business, OR NOT it is a total waste of time toy even phone them YES COMMUNICATION IS THERE SPECAITY yeh right LACK OF COMMUNICATION OR CUSTOMER SERVICE,
and i waited to even make contact only after speaking to ther support help desk, SORRY NON HELP now i know why it takes so long to speak to someone because thay are busy dealing with customers THEY IGNORE and do nothing about.
I BET I STILL DON'T GET REPLYIED TO AS I A CUSTOMER and looks as if you don't need us customers that's fine you are losing my money so many better offers anyway
PLEASE I ASK YOU NOT TO JOIN THIS COMANY AS THEY WON'T EVER RETURN SIMPLE CALLS may be they think through satellites and telepathic means because that don't human to human

If i could give them 0 stars, i would!
They are way too expensive. I am currently on a phone repayment plan that has calls, texts and data. I should have just stayed with 2 Degrees but at the time, they did not have my current phone in stock. Anyways usually with 2 degrees i can cancel my plan (calls, text and data) after 6 months and just pay the phone. Yet Spark cannot do it. They also said i could not change my plan, they say their $45 plan is the only one i can stay on. Definitely different from 2 Degrees. I will never come back to this company and will tell others not to as well. Maybe it is because i have only had great experiences with 2 Degrees, that switching to Spark was such a great disappointment. Do not choose Spark! Plus their customer service team isn’t all that great tbh.

I have been a spark customer for thirty odd years. And recently I purchased a roaming pack when I went to Australia. I was told it would cover my calss and tx. Then I received this bill for 233 dollars. Of course I was confused about this. Then phoned them and told them it was not explained to me properly about the pack.I must admit spark has put charges on and not explained it properly to me. I'm a pensioner that needs more explaining than the younger people. So it is with regret that I am changing suppliers. I went to a your opposition company and they explained it to me throughly and they were so helpful.

Spark is a scam, do anything you can to avoid them, even if it means learning how to set up and operate a telecommunications network yourself.

Cancelled my broadband on 1st August 2024. Noticed in my emails a few months later that I was still being billed - yes, I was still being charged $60 a month.

Called them in mid November - was told that yes I had given notice to cancel on 1st August but hadn't said I was moving house and so they had kept charging me. Was charged for 3 months extra in total.

Woman on phone was very helpful, and I was told I would get a refund.

Filled out a form to get a refund as required, and found a 'refund' of 88 Dollars in my account a week later. Therefore, I've been charged 3 months ($180) - assuming I gave notice on 1st August as they said and they charge you out your notice period.

Therefore, was scammed out $92. It was shown on their usage data graphs that zero internet traffic had gone through (I switched supplier) so they couldn't even pretend that I was being charged to use it - they could see all traffic had been stopped.

Will be reporting them to the telecommunications standards agency in the morning.

What can I say apart from there is nothing in the world that would make me ever create an account with them ever again. Such a shame NZ allows scam companies like this to exist with impunity.

I just rang a friend to wish him happy birthday. Is he pissed off. He is a relatively new Spark customer and has only been with them for 30 plus years. He wanted to buy a new phone as part of Sparks promotions. He was told he is not the legal person in charge of the account. He pays the account, had the phone in his hand, had photographic ID etc. He asked who was told the guy in charge of the account was Richard couldn't be told the surname. My mate figured out who Richard was. Seems when my mate arranged for Richard to collect a router form a Spark shop, Spark decided that Richard was the person in charge of the account. Spark won't listen and told my mate he will have to have a visit from a Spark audit person so he get his account back. Funny thing is Spark changed everything on a phone call but won't do anything when he turns up in person with enough ID to sink a ship. Well done Spark you bloody clowns

I was with Spark since the very beginning, but as a loyal customer they just ripped me off. I wanted to upgrade my plan due to low speed, they said I need to pay in advance, that means I have no respite from paying bills. Speed sucked. Turns out I changed provider, they gave me new router and same speed is now working fine. When I gave them notice, they did not even try to offer me something useful to retain me as a customer for more than 15 years. I was paying them much more for basic plan, same cost as their highest speed and when requested to change, they created hurdles

Other then having a problem with a refund, I enjoy the services given. I say the prices are fair and that I've never really had a problem with spark infact I highly recommend to friends and family.

transfer from 2 degree to spark for preorder iphone 16, i get top plan unlimited to get discount on preorder but they offer 200 discount while one nz offer 700 discount so i move to one nz, then they rip me off with $199 bill plus $175 for disconnect as i use their service for 7 days. there are hidden cost and totally worse service , employees plus manager totally rip off.
i am going to report to fair go of the rip off service.

Can't get in contact with them trying to phone, trying to use the app message function. they just take your money and don't care go elsewhere if you can

Ping 800 - 1500. Horrible wifi very inconsistent I got 10000 ping on a game once not even exaggerating as this wifi averages 300 - 600 ping but I normally get 800 - 1500 as it is horrible for games

The worst.
Wish I'd read these reviews sooner.

Don't even bother wasting your time with them for wireless broadband .. absolute waste of time and money.

Went to Spark Bayfair in Mount Maunganui. Was served by Ronan. He did an excellent job of finding the best plan for our needs, explaining it to us, offering the latest deals and getting data transferred from mybold phone to the new one within the time he said he would. Ronan obviously had indepth knowledge on everything they had to offer and I feel confident the other staff would be just as good.

Unprofessional Behavior from Customer Service Representative**

I recently had an upsetting experience with a customer service representative who used inappropriate language in different languages during our conversation. The fillipino girl said swear word,as my girlfriend is Filipino too, she understood everything, which was unprofessional and left me feeling disrespected. I had expected a helpful and respectful interaction but instead encountered rude behavior that seemed to dismiss my concerns.

Customer service should prioritize respectful communication and support, and this incident shows a need for better training in professionalism and etiquette. I hope the company addresses this matter to ensure future interactions are positive and respectful for all customers.

I changed from One to Spark thinking I will get service. I have been totally disappointed. I pay monthly bill of $280 but can’t get any tech support from them.
So difficult to get hold of a human being who can help. From the time I got my connection, the lan is not working for my living room Tv. Whenever I message them I get stereotyped answers which are of no help whatsoever .if I call I ll be put on hold for more than 15 mins only to be told they can’t help.

Outside the contract but they still will charge an additional 1 monthly fee. Just greedy, avoid them, choose another provider and you will save a lot.

Increase your fees without any notification, and when you bring the issue up with their team, it will just be an endless ball kicking game. Word of advice: if you ever encounter problems with Spark, don't bother using the spark support, just use TDR, file a report and Spark will reach out to you

Sick of the automated call systems
Helpline is a total fuckup and have to deal with too many people

Horrible reception, slow data or none at all and I am in a good area.
Their app is poorly designed and full of flaws,requested a password change as it wouldnt recognize my password (google stored) , sent me an email, changed password.entered new password then wouldnt recognize my email address which it just sent me reset code to.
Cant talk to a real person easily, finally navigated to a contact number page then 53 minutes onhold.
Just bad all round.
On last trip back I used them and was all good, but never again

This company is a bunch of thieves. Don’t use them as you will get a massive shock on receiving your monthly bill. I will never use this company again.

Terrible customer service and communication, probably the worst that I have experienced and that’s saying something. If you have an issue, good luck, you will end up speaking to someone in a far away call centre that has no idea and can’t help you. Purchased a new phone, paid the deposit and heard nothing. When I mentioned that I had been told that my order had been prioritised the week prior, I was told that is what they tell all customers, great job. Still waiting for my phone after two weeks and customer services can’t help, appalling.