Spark New Zealand Reviews 

"Absolutely the Worst Service – Will Never Use Spark Again"

This is hands down the worst service I have ever experienced. Starting from last week, I contacted Spark to resolve an issue, and it has been nothing but a disaster ever since. Let me explain why Spark deserves this 1-star review (not even worth a start).

Last week, I spoke to a representative, a woman whose name I don’t recall. She promised to call me back before January 22nd because that was my payment due date. I waited for days, but no one called me back. Frustrated, I called Spark again and spoke to Louis. He assured me that everything was sorted and promised to send me a confirmation email that same day. Guess what? No email arrived.

A few days later, I called yet again. This time, another representative picked up. I explained the story/situation that I had already discussed everything with Louis, and the matter was supposed to be resolved. Don’t they record calls for "quality assurance" like they always? After an unnecessarily long back-and-forth, they promised me that Louis would call me back. This was at 9 AM.

By 3 PM, no call. I called again, and they assured me Louis would call within 10 minutes. At this point, I even said, “Are you sure? This is already the serveral times I’ve been told this. Are you lying again?” I was reassured, but once again, no call ever came. Not that day. Not the next.

This isn’t just poor service—it’s blatant disrespect for customers. Instead of solving the issue, they gave me the runaround, broke promises, and showed zero accountability. Louis, in particular, repeatedly lied to me, and Spark’s follow-up process is nonexistent. It’s like they just hope the customer will give up.

I’ve spoken to my lawyer about this because I am seriously considering legal action. This level of incompetence and negligence is unacceptable. Spark’s customer service is a complete joke. They don’t care about their customers, they ignore complaints, and they don’t honor their commitments. If you’re considering using Spark, take this as a clear warning: DON’T. Save yourself the frustration.

Spark, you’ve lost my trust completely. Your team should be ashamed. This is the absolute worst service I have ever encountered.

Their plans are written in a deceiving way that aren’t clear so you get stung with massive over seas fees, I would not reccomended ever signing up with spark

Hidden charges every months, you get a very small amount of data for your money and once it runs out you have no connection at all (even though they claim you’ll just have a slower connection). Terrible overseas packs ($25 for 2GB) and if you’re not careful the data pack won’t be valid in the country you’re going to and they will charge you hundreds of dollars without you knowing. Feels super scammy. Also their app don’t work if you run out of data so you can’t buy more unless you find wifi. I canceled my contract recently (moved to One NZ) and I got a final bill that included a charge for text messaging? I don’t know what’s going on but I urge you to stay away, I’ve lost so much money to spark.

Great customer service and knowlege. Unfortunately they won't price match

What's the point in trying to contact recovery center when no one is available .
Hopeless .

Leaving spark after being with them for 10+ years
Spark increased prices of mobile plans right before Christmas with no announcement to customers. Increased all prepay plans by $1 but didn’t make the option available to top up $21 ect. For a $21 plan you now need to top up by $30 and so on for the other plans. Absolute rip off.

Useless. I have been getting the proverbial runaround. I contacted the Spark customer service line to report a problem with my mobile phone. The SIM card had become obsolete, so I could not use it. It was giving me the message that I could make emergency calls only. I was told I needed to go to a Spark retail outlet to proceed. The store could not fix the problem, so they sent me back to the customer service number, where I had to re-explain the problem. I was told I could speak to a supervisor to escalate the problem. I agreed to that. They were supposed to call me back in an hour. No call was received. I got in touch with customer support again. They then patched me through to technical support. They had no knowledge of the issue, so I had to re-explain the problem yet again. On and on it has gone, and I still have a non-functioning mobile phone. The left-hand doesn't know what the right hand is doing at Spark. Useless. I am completely fed up. I will be cancelling my contract.

I lost my roaming access 2 days after going overseas. Spark NZ were unable to help me after 2 weeks of messages back and forth I had it fixed at a tech shop and Spark refused to refund me even though they admitted they were unable to help me.

Have you seen the movie Groundhog Day? Dealing with Spark is just like that. I’ve just wasted a whole day of my life trying to resolve a simple issue. Messaged with 5 different people- all basically polite but seem unable to actually do anything. I think they just hope you’ll give up and go away.
I’ll try again tomorrow.

Expect to wait a few eons to reach customer support. Wouldn't even have to call them if their website worked. Tried to buy a roaming plan which took me to an error page. Get real with yourselves.

Most pathetic service provider ever! The staff at Westfield Newmarket Auckland store were so young,dumb and ridiculous. They have zero idea of what customer service looks like. Clearly they all there for just money rather than providing a good service. One particular skinny guy there was an absolute shit and refused to serve me saying I was rude to him. Well he deserved it. And there was another young Asian girl serving an Asian customer and she told her she was the store manager (clearly when she was not) and refused to serve her. She ignored the customer multiple times and put up a bad show for other customers. Her behavior was absolutely disgusting.She clearly did not know how yo handle her. Spark management please give your stupid staff some quality training. I am giving you a negative 10 rating.

Absolutely horrible. Bought a SIM card and can’t put a travel plan on it. Please stay away from this company, there is no way to contact them with issues, phone waiting line takes hours and app is garbage. Stay away from them!!!

Spark has the worst ever methods available to communicate with them, a chat system where you have to scan a stupid QR code! A telephone system that is useless, oh and the suppose to be communication company? Really! Most inept contact centre .. don’t dare leave a message for them to call you as they answer with a text at 2 am in the following morning? Over priced mobile plans.. lack of easy communication- their rest password site fails at every attempt to rest. With a “something went wrong try again later “ message ..don’t bother with this USELESS INEPT OUTFIT! Plenty of other choices that are cheaper as well!

Our spark techy, Mithun, was excellent. His expertise and service is second to none. He was patient, friendly and honest. Thank you very much.

Modem faulty a week ago. Booked call back at the time. No call. Booked again. A call finally arrives. So many ID questions. Can't understand the agent. After hours they decide the modem has failed, but my wife is not authorized to pick up the replacement. Really? Ive wasted hours on this with the most expensive provider in NZ. Why does the service have to be so poor.

Been a Spark customer 15 Years. Recently ordered a i phone online. As it turns out NZ Pist lost the parcel. They wrote me an email accepting fault/liability.
I liaised with Spark. Their investigations team were going to look into it. Fine.
12 days after this..still no phone/no remedy. I just wanted a phone. The other one clearly wasn't coming and I was being charged already.
In the end the sales representative at a store was able to put the same model if phone onto my account and cancel payments for the other one.
Surely this could of been resolved a whole lot quicker

I closed my account today surrounding the drama over a simple refund of a credit I paid. The audacity that flowed from Spark refund team declined my request via email to my own money, they thought they held power and authority over my money. A simple request to refund a portion of a credit on my account back to my bank was denied because they considered my reason "that it was my money" did not meet their criteria, as if I am accountable to offer up any reason at all for the return of my money, the fund weren't a promotion, just an AP i had running that paid into my Spark account. The day I forfeit my right to my funds will happen only "when my ass learn to chew gum" seeing that's not happening anytime soon... Accounts closed now they have NO choice but to refund my funds back to my account.

Lied to by customer services rep and signed us up to a plan we didn't want. Told to us that it was a requirement before it could be changed to the plan we wanted. Plan was never changed, guess they hoped we would just let it slide. If this is a sales tactic I'm disgusted

Terrible customer service and no screen protector. Only expensive black cover. Most staff at dunedun branch need customer training except for one lovely lady. They were not interested in selling items and did not explain anything well. Service was terrible

One of the worst services that I’ve ever experienced. Rubbish, useless service, my efforts are down since this morning and I couldn’t even get it sorted. Only the name is big a s a service provider, I don’t know why is there a long wait to talk to someone when they are unable to resolve any issue. Many of my customers went back because of the fu##ing internet was down. Disappeared, useless……………