Spark New Zealand Reviews 

Spark really is not a company worth dealing with anymore as all they do is sell phones. The concept of after sales service has completely deserted them. The fact that their shareprice has dropped 54% in the last year would indicate a service model failing spectacularly. I cannot see myself ever renewing our plan when it comes up for renewal.

Second time happened already, that they put my data/calls/txt on hold for no bloody reason when i had 100% sure heaps of use of them. They try to force you to buy more extra mins or data. There is no notification about it that ny credit running low, you just realize it all sudden that you can't use your phone. I am in a urgant situation right now where i really need to make a call, but i can't. What if it is a real emergency?? Bloody useless and unreliable. And the custer service... through What'sapp?!? What is going on?! Are you serious? Or book a phonecall appointment 2 days later? What i am suppose to do until than?
First time it happened they told me to turn off and back on my phone to fix the problem? WTF?
Sick of this shit, so i am swapping to O2. Bye shitty Spark

Ended up hospitalised and on one income called customer service to arrange a payment plan and they were so unsupportive and the man on the end of the phone was incredibly rude. Go with spark if you don’t want support when your life crumbles!

Terrible coverage, terrible customer service, expensive and not worth the cost, useless products overall.

I canceled my phone insurance in November 2024 and I am still getting charged for it
I have contacted spark and tried to get it sorted just to be told I needed to talk to sparks insurance chubb well fark me they told me I needed to talk to spark customer service again they got told stuff this I'm not getting run around anymore to just be chasing my bloody tail
spark your customer service is shit this time is worse than the last time and I did not think that your customer service could possibly get any worse 😡🤬

Absolutely Horrible Customer Service - Unprofessional and Incompetent

I have never experienced such terrible customer service in my life! Spark is by far the worst company I have dealt with. The call center is a complete joke. No one answers the phone, and when they do, they just keep sending you in circles, telling you to send a message instead of actually speaking to a person who can help you solve your problems. It’s incredibly frustrating.

Even worse, the people in the call center can barely speak English, making it nearly impossible to understand what they say. I had to endure conversations where I could barely comprehend what was being said, and I was left without any solutions to my issues.

Trying to go to a Spark store is no better. When my plan, Wi-Fi, and mobile calls were deactivated, even though I had paid all my bills on time, they couldn’t help me at all in-store. Instead, they told me to call the same number where no one ever picks up. They then wanted me to pay an additional $87 to reactivate something they shut down without even notifying me through email or message.

Today, I even politely asked if they could call me back. I left my name, phone number, and all the details, but the woman I spoke to never bothered to contact me again. Completely unprofessional!

To make matters worse, the store in Auckland couldn’t care less about helping me. All they were interested in was closing as quickly as possible and getting rid of me. No effort was made to resolve my issue or even try to be helpful.

The worst part is when I was stranded in the middle of nowhere, unable to make calls or access the internet. When I finally got someone on the phone, they told me to contact my freaking mum to get my account number. My mum?! How unprofessional can you be? How can you ask a customer for such personal information, especially when you have no idea where my mum is or if I even have one? It’s completely disrespectful and beyond ridiculous.

If you’re considering Spark for anything, DO NOT. Save yourself the headache, time, and frustration. This company is completely unprofessional and completely incapable of handling customer issues. They don’t care about their customers at all.

spark have been charging me for a phone ive never had double charging for it i rand and on 10 different occasions got told i would be credited then i wouldnt person on phone today was rude told me to pay for the phione ive never had or they disconnect the phone i do have i would never recomment spark they ripp their customers off i will never get internet or other services through them they have been lying to me for weeks shame on you spark

Always same happens! burn inside the modem and make my home circuit jump. However when I am call service and have been in store ,they told me have to buy other new modem from them. Garbage products

terrible product modem!

I have been use spark internet almost 4 year and have to replace 3 modem.

Always same happens! burn inside the modem and make my home circuit jump

However when I am call service and have been in store , they told me have to buy other new modem from them!

Garbage products !!!

Garbage oversized company that doesn't look after it's customers.

The support is next to useless.

There are better companies to chose from compared to this disgusting money machine.

Today, I visited the Spark shop at Manukau City. I must say the young man I saw was very helpful and helped to sort out my phone and clean it up for me. Well done. The service was great even to ensuring that I was sitting comfortably and safely

Terrible service. I am overseas for the last 5 months. And yes as the customer I haven’t canceled my account.

For the last 4 months I haven’t received any bills. So I have no idea how much I should pay. More over for some reasons they also canceled my account and I want able to pay/ check my bill.

And when I finally received letter from dept company they haven’t got any info and asked me to contact spark.

The manger was rude and just blaming me that I was just my fault , more over he said I have purchased roaming and I need to pay for it about 300$.

He finally provided all 4 bills.

Terrible company, won’t recommend to any one.

To look 3 days & 5 different people & multiple times explaining the issue I wanted fixed to finally get a result & on top of that I couldn't understand 3 of the 5 people as there English was terrible.

I honestly can’t believe how bad Spark’s customer service and policies are. I paid for the month until the 15th, planned to leave the country on the 8th, and asked them to close my account. But instead of offering any kind of flexibility or understanding, they tell me I have to pay for an entire extra month, even though I won’t be using the service at all! And that’s just because of their ridiculous 30-day notice period. This is absolute theft.

I’ve had similar situations with companies before (like Optus in Australia), where they understood the situation, closed my account immediately, and even refunded me for the days I wouldn’t use. But no, Spark just doesn’t care and sticks you with extra charges for no reason.

I’ve explained everything, and they still insist I have to pay for the whole next month. Honestly, I’d expect more from any company in 2025—this is beyond frustrating and feels like they’re just trying to milk you for more money. I’ll never recommend Spark to anyone. Avoid them if you can!

Seems to be impossible to remove a service from my account. It's been five days now of using their messaging service and nothing has been resolved. They ask for the same confirmation information over and over again. If I could give this company a zero I would. All I am trying to do is remove my late mother's cellphone from the Spark account ... you would think that was an easy request but no ... seriously considering changing providers but not sure others are any better. Just let me talk to a real person!

Ghastly dysfunctional company. I will not incur any more stress by recounting my experience. Read the other reviews.

I went in for a new phone and have put it off as I find many assistants condescending as I'm no technowizz. However I struck lucky with Mithun at Silverdale who went above and beyond to get me up and going and all data transferred across to my new phone. He treated me with respect and spent time ensuring I was able to use my phone and get all photos etc available. Very happy customer :-)

Absolutely atrocious customer service time and time again. Possibly 1 of the worst businesses I have ever had to deal with. Took 4months to connect my fibre after taking payment and telling me it would be done within 2-3 weeks. Very slow connection initially being well under the plan I was being charged for and every time I try to contact someone Im either put on hold so long I hang up or they dont answer at all, been waiting for a response for 2 days now. I would strongly suggest to anyone who has other options available to avoid anything to do with Spark NZ.

Purchased roaming packs to use in Australia they did not work ended up purchasing a Vodafone SIM card no way to call or contact them and no chat it available on their website hopelessness on returning to Nz will be switching all my services to another provider

Last week went into spark kapiti store. Served by a very rude female shop assistant
This was not the first time she has been rude to me. Got no . Will never go into that store again. Will go elsewhere when I purchase my next new phone.