Spark New Zealand Reviews 

If I could give them a crossed over star, or a broken phone as a review, that’ll be the case.
This company SUCKS.

I was spark customer from 2 years I changed my provider recently & new provide tried 3 times to tracer my no & spark keep refusing, now asking me how much you recharge last time, location etc I mean what the hell this has to do with transferring a no🤦‍♂️ ridicules service
Rude but true they are the Stupid & dumbest people I come across with in my entire life

For a NZ telco it's the worst - mobile is a rip - I've left them and will never go back, I'll share my experiences with all of my connections. And to add salt to the wound when I moved carriers they stole my remaining credit. Money hungry beep beep. Do not select this company - not customer centric

I have purchased several top products from spark, s24, s25, and flip6. I have had an awesome experience with spark. They are quick to serve at thier sales locations and thier products are top of the line and thier plans are competitive.

Spark is one of New Zealands largest Communications giants, interesting isn't it!!! On their websites I couldn't leave a review. I had an account with Spark for a very short duration, the mobile data was always cutting out and I did make complaints. Customer service was appalling, no help at all, I editable I cancelled my account with Spark at which points cancelled my account with Spark however, my troubles did not stop there, I was working 70 hour weeks, I was now with Skinny mobile which worked better surprisingly, Spark didn't cancel my account instead charging me $338 for a service they know damn well I never used. Now I am being chased by Indebted for a bill I will never pay, for a service never used. Spark representatives and I shared a phone call and they made me feel very guilty, although I had done everything correct.

They charge you $63 just to end your contract. Even when you've paid for your month, they whack on an additional "end of service" fee. What an absolute rip off. Stay away at all costs. Kogan far cheaper and better.

I spent 5 weeks traveling across New Zealand and used Spark as my mobile provider during that time. While the service was generally reliable in urban areas and major towns, I was quite disappointed with the lack of coverage on several State Highways — particularly when driving through more remote or rural areas. For a country that relies heavily on road travel, consistent mobile reception on main routes is essential, and unfortunately, Spark didn’t always deliver.

Additionally, shortly before I left the country, my remaining data was unexpectedly reduced by 3GB. I didn’t receive any clear explanation, which was frustrating — especially as I had carefully managed my usage throughout the trip.

Overall, while Spark may work well for short stays in cities, travelers relying on navigation, communication, or mobile data on the road might want to consider other providers with better nationwide coverage and more transparent data policies.

this business is going to cause a lot of stress on their own business and to other people as well. it needs to be raised within your Project management

Terrible service from Spark in Phillipines -my 93yo father landline not working for 4 days. Was told conflicting information and did not instil confidence they knew what they were doing. Did not call back when they said they would or called back hours after they said they would. I took time off work to be there at my dad's when they said they would call but they didn't. I got the feeling they really didn't know what they were doing. In the end the maintenance man at dads retirement village fixed the problem (it was a cable) in 5 mins. SPARK this isn't good enough. I dealt with SPARK call centre over 3 days and lost the will to live in the end.
Karen Millar

Came into spark shop (N.P. Devonstreet) to buy a Nokia 2660 Flip Back phone, service agent VERY unhelpfull, when asked whether the phone was "predictive texting", got answered: "Oh i don't know", and not help full with answering a few other questions relating to the new phone., was this because it was a "cheap phone"??

Yup, that's SPARK! Worst customer service ever. 5 days now without internet at my place. All they do is push you from one department to another, nobody seems to know what they are doing. Was told to even buy a new modem, yet no internet.
Yesterday I got a text saying that maybe the issue might be resolved Monday or Tuesday! Really for such a big company it takes a week to sort an issue?????

$park will charge you to listen to your voicemail, WTF!?!

I have a trauma bond with spark hackers and their staff in Christchurch especially northlink and the palms Shirley and now the airport branch and the girls on moorhouse ave business branch due to being stalked by an Indian looking jay etchels lookalike then he proceeded to try run me over trying to get up on the grass from the kerb in his red car. They are obviously instigators, non helpful, stalkers very difficult cruel mean hackers however I get Netflix unlimited data when it does work and McAfee which doesn't work and all for $70 a month. Plus all hore ra from PDS lawyers my old neighbor lives at new Brighton house stalking me with her smorgasbord of rock hard d$ck "johns" who in my opinion is a psychopath and instigated lies violence trauma on my son's unnecessarily for coming up 13 years! She's hopefully banned from Australia now after trying to make money on the chase Australia! How about you hack her internet instead of mine! So your review can move up to five stars. And all the evil corrupt police officers here by jelly park and that side by Hornby etc???

Do not use spark if you plan on moving overseas permanently.
They are absolutely impossible to get a hold of. I have been trying to cancel my subscription/plan since January. Two seperate service members said “ok, I’ll do that”. But no cancellation and I still get billed. I live overseas, so it’s impossible to communicate with the slow “chat” function being bounced between 1000000 service people and no number to call from overseas regarding this issue.

How can they improve? Scrap the chat function. Allow for email correspondence, allowing 1 key person per “case”.
Or even better, let people cancel the plan/subscription themselves through the app.

Such a bad customer experience at spark lynmall branch, girls is so rude, (maryll) don’t even know how to talk to customer, she said something bad in different language, worse customer experience ever, I would prefer to gave 0 star if there’s a option.

Spark is absolutely shit .choose any other company but them useless.

On March 27 we needed to get another Sim card for one that was lost while visiting Australia We were fortunate enough to be served by Jolly at The Palms SPARK store in Christchurch.
My heart usually sinks whenever I have to go to a Phone store but on this occasion the service, understanding of our need, and positive attitude of Jolly was beyond reproach.
The Store had five or six older people in it at the time and as far as I could tell none of us had a lot of knowledge about modern technology.
I could understand that this could drive the assistants a bit bonkers but endless patience was shown by Jolly to us for which we were very grateful.

In the digital age, fast internet isn't just a luxury; it's a necessity. Yet, here I am, a five-year customer of Spark, trapped in a time warp of sluggish speeds that would have been outdated a decade ago. Despite subscribing to Spark's "Max Fibre" plan, which advertises blazing speeds of 891 Mbps download and 501 Mbps upload, the reality is a stark contrast. Actual speeds? A dismal 3.41 Mbps download and 2.45 Mbps upload. It's less "Max Fibre" and more "Max Frustration."

The saga of my internet woes is a long one, involving countless hours spent over months navigating Spark’s troubleshooting protocols. I've engaged with multiple tech support agents, all outsourced to the Philippines, who walk me through the same tired steps, none leading to any resolution. The amount of time spent on the phone and using their app for troubleshooting adds up to an exorbitant number of hours that I'll never get back, all in a futile attempt to just get what I pay for. This week alone, I've spent 193 minutes on the phone, made two visits in-store, and had a router replacement for one that was purchased less than a year ago.

Even the technicians, both over the phone and the one who visited to install a high-end TV requiring the internet speeds I’ve PAID Spark for, have admitted the routers are subpar. The TV tech tested the speeds, shook his head in disbelief, and confirmed that the Spark router wasn't delivering even half of what it should. This wasn't just an isolated incident; it was a pattern, one that the phone techs recognized and reported back to Spark. Yet, there's been no action, no plan, no urgency to rectify the issue.

Half-measures, like covering half the cost of a Mesh network that might mitigate their service shortfalls. But why should I pay more to fix a problem that isn't mine? After all these hours, all this loyalty, and all the money spent, the least Spark could do is provide a service that meets the baseline of their own promises.

After Chorus denied the request for an on-site visit, Spark has refused to take further action, effectively leaving me to deal with these unacceptable speeds. I've requested a call from a local technician/rep to hopefully address the problem, and we'll see how that pans out. Knowing the luck I have had, Casper the ghost is more likely to show up.

Spark's indifference to resolving these issues is not just disappointing; it's unacceptable. Their customer service model seems designed to wear you down, to make you give up and accept less than you deserve. But why should we settle for mediocrity in an economy where every dollar counts, and every minute online matters? In 2025, with technology at the heart of everything we do, having a reliable internet connection isn't just about streaming or gaming; it's about being able to work, learn, and connect without barriers.

So, Spark, here's the feedback you need to hear: your customers are not just numbers. We are people relying on your service to participate in a digital-forward world. Your 1.4-star Trustpilot rating is a reflection of your service's impact on real lives. It's time for Spark to step up and deliver, or step aside for those who will. And to anyone else feeling stuck in this connectivity limbo, maybe it’s time to look elsewhere. We deserve better. We deserve what we pay for.

Tried to move my account from OneNZ (who were dire) to Spark. After two days nothing. Almost impossible to contact (and this is a communications company). Eventually told I had to be subjected to a 'manual check'. By the close of business still nothing but bot generated platitudes. Cancelled the purchase. Signed with Two Degrees. All done, new account opened, number transferred and esim delivered in an hour. Feeling I've got away lucky from a company that knows nothing about customer service.

I'm going away on holiday for 3.5 months. Do I cancel my subscription or will Spark put it on hold? Cancel and go away and don't come back is their business plan. Stupid? I think so. In order to do this you have to get into a to and fro on text messaging. What is wrong with talking to me, I have to ask. The process took 36 minutes. I'm sure if I had been talking to their agent we could have dealt with it in under 15 minutes. Wasteful of their staff time and mine.