Spark New Zealand Reviews 

Three hours waiting on the phone to SPARK finally answered to have young children screaming in the background, and no one to talk for what seemed like 5 minutes. explained the problem, then total silence. She hung up It was like a daycare centre.
Spark shop in Dunedin talked me into a new phone as l had a cracked screen on my 5G phone. told the salesperson l was planning an overseas trip l was talked into a 4 G phone and was paying it off now only to find out it will not work in many of the countries I am visiting. So now have a phone not suitable for the purpose l don't even own.
It seems every time l make any contact with Spark l get unsolicited scam emails headed Spart and from weird email addresses. I was given from there so-called expert trouble shooter who can solve problems gave me an email address to forward the scam mail l am certain it comes from them, ok let me forward to the address securityandabuse@ spark.co.nz
And the message back could not be delivered as it was detected as a scam or spam. Spark is full of amateurs, time wasters.
l hope this gets read and it makes you think before you buy and don't waste your own time by phoning as that are not there to help OR ANSWER A PHONE IN REASONABLE TIME FRAME they put you through to a day care centre.
The treatment l have had must be because everyone at Spark is still in kindergarten below date is from the start of my experiences up until today

Unbelievable! This morning I rang up to advise a change of address in a weeks time. This evening my internet is not working. Apparently I should have been advised that it would be cut off immediately. This morning i was told it was all sorted. I am so angry.Hoe hard can it be

I have been a Spark Customer for many Years.
Honestly they have Lost THE SPARKKKK.
Last 2 Years they have being bumping up the Monthly plans by $5.00 to provide better service but the Customer service is moved & handled from different country where the staff does not even have 0.01% of Empathy towards the Customer/s. Spark emailed stating they are increasing the price and when we request to put a hold to the Service they say that we need to give them 1 month notice which was not mentioned at start of service and address it to refer to T & C's. Its a Big Disappointment.

This company is scamming people. Avoid this service provider at ALL COSTS. Customer service is abysmal, and the company scams you by putting extra charges on your invoice! How sneaky. Goodluck trying to resolve any issue with Spark too, the customer service team are useless. Would rate negative 3 if possible. AVOID AT ALL COSTS

Below 1 star absolute rubbish service. These guys are costing me and my business lots of dollars with no accountablility. they talk in circles and do nothing about your issues. Oh and to leave a review seems hard in itself. tried leaving a google/ public review and here I am.. Corporate bollocks from a shit company.

if i could give less than 1 star i would. tring to purchase a broadband plan with these clown is the worst exp ever, website broken so signed up and tried app, I get to cart stage of purchase and it makes you message somebody (not sure why) who doesnt know why you are messaging them, they will make you start again if they answer at all ! im 3 days deep, just gave up in the end. went to skinny mobile

Signed up to the $49 travel plans while I was visiting in New Zealand for seven days in early June. The most annoying part of the experience with dealing with the helpdesk you can’t actually talk to a support person. They have a contact button on the Support page which brings up a window which is called chat but as I found out is not actually Chat. You type in your question and a bot response to clarify the nature of the inquiry. Then you could be waiting for up to 24 hours or more to get a response so you need to be vigilant to make sure that you don’t miss seeing the written response from an operator. Otherwise, you could be waiting longer and longer to get your matter resolved if at all.. at the end of the day my question wasn’t resolved to my satisfaction but enough said that I did find their Support particularly poor compared to the Support offered in my home country Australia. Wouldn’t be recommending them if I knew that about the competition.

Don’t ever use spark, ripped off, is ridiculously overpriced.
Cancelled the plan twice as I left New Zealand and they kept sending me bills.
So incompetent and the worst customer service ever.

I've been with Spark for 9 years, what keeps me coming back? The product, no! but thats ok nothing unique about the offerings, However the team, its seems to me whomever they put in that store seems to know how to look after customers, Melissa has assisting for the past 2-3 years...AWESOME work Team.

I never take too much notice of my bill as I have an AP that comes out each week. I happened to look at it yesterday and discovered they had changed my plan without authorisation. My daughter was on my plan paying $35 per month, I noticed they had increased this to $72. When I contacted them, they said nothing could be done as that plan was no longer available. I have since changed both plans, still more expensive and no more spotify included.. Crap!

Worst customer service ever. 2 hours over 2 calls to the philipines. Cannot resolve a simple issue changing a plan. Also keep charging me incorrectly overseas. Have had so many issues now. So bad. Been with them for years and cancelling today.

Worst broadband provider in NZ. If you have issues you on your own. A kiwi company that has outsourced it's customer service to the Philippines you can't do Jack. Horrible Horrible company.

Spark changed the price without notice from $45 to $50 for my pay monthly plan.

Not to mention it was still under I contract I signed up for for 24 months, breaking the contract.

Illegal shoddy business practices, should be investigated.

They turned off my direct debit without notice and then ruined my credit file for non payments.

Mobile plans ridiculously over priced compared to other providers. They also increase contracts pricing without choice despite being a long standing customer, would not recommend

I’ve had such a terrible customer experience that I’ve been waiting for my refund for the past week. I’ve called them every day, and they keep saying that they’re processing the refund on the way. Today, they realised that they had already processed it, but they’re still telling me to wait another five days. Every customer service person I’ve spoken to has been lying to me.

Do not use Spark for wireless broadband!!! It is terrible. Had no end of problems. Customer service and expert engineers are in the Philippines. Same old retoric given with same old solutions. Move router, change password to prevent others using it and reduce the number of users. She checked our internet whilst on the call and we were told that we were off line? According to our devices, we weren't. We have intermittent internet during the day and no internet after 7pm. Useless!!!!

One of the worst service providers out. Overcharged constantly, no explanation or communication regarding my bill enquiry. 0 stars if I could.

Worst service provider ever.
Twice the monthly bill for half the mobile data - ridiculous
Patchy coverage
Slow internet
Crappy communication
Unhelpful
DON'T GO THERE

well once you need to start topping up on data ,its downhill all the way ,,top ups dont even last a day.. travel pack was good,,but yea data just gets chewed up