Spark New Zealand Reviews 

Too big to care. An extra star because customer service was polite

Be careful of these guys, they do not assist, and their account management is terrible. You are welcome to look at the speedtest dot net result (18370303090) for my Max Fibre connection. When you pay for 815MBS download, and the fastest you record during your three month contract is 23MBPS, then there is a problem with the provider. At least my previous provider had peaks of 700MBPS and never really dropped under 100MBPS.
It took two months of hassle just to link the product I added from my account, to my account.
As one of the biggest service providers in our country, this level of incompetence is really unacceptable. I think companies like these give the service industry a bad name.

Had a Women called Elvie help me today.
She stayed on the phone with me for about 1.5 hours helping me with an issue with my Wifi.
I really appreciated the time and patience she took with me.
In the end we figured out the issue and she sent me two free items to help fix the problem.

Cheers Elvie!
We need more friendly people like you x

Awful customer service. Smart Spark modem that has been disconnected for a couple of months whilst we moved house. Been dealing with Spark call centre for over 24hrs and they have taken my nz driving licence number, passport details and Permanent residency details and still cannot accept proof of rights to be in nz.
I already have the sim and modem and just need it to be reconnect. So much hassle for something so insignificant.

Prepaid packs are a joke, plus you can only top up starting from 10$. I made the mistake of topping up and purchasing a value pack then sent a text thinking oh surely enough time has passed for it to have processed. Then spark said I had low funds. I was off by 20 cents from a 21$ values pack that I had purchased that morning. WHAT A JOKE, This company also charges double on occasions, with absolutely ZERO help, their “help questions” makes you go in circles with no actual help or solution. Can never get a refund which is theft when it’s a double charge, but what can you expect from a company like that especially considering the type of people that work there. Absolute garbage company and people.

I have tried calling 10 plus times to sort my spark bill, call the number and get hung up on every single time! Don’t have a customer service line if you have no customer service will absolutely never use spark for anything again absolutely atrocious service.

While trying to transfer my broadband online on the first attempt it said it would be disconnected 3 days before moving date and could take 3-7 days to be connected at new home.
Tried again at a later date and didn’t realise you had to give 10 days notice of moving date so I was going to be at new house with no broadband.
On connection date I had to msg via app back and forth for 7 hours to not even be connected, they couldn’t find my moving order connected to my account even though I had email confirmation of my moving order.
Ended up ringing and the man on the phone said it would take up to an hour to be connected again.
3 hours later still know connection. Finally next day it was connected.
A lot of hassle just to move my broadband to another house, customer service was poor when insinuating I hadn’t placed the moving order.
Moving home is time consuming and stressful enough, the online system for moving house seems to need fixing.
And the service via chat on the spark app was extremely frustrating.

Paying for max fibre and speeds drop below 30 or so slow every nite that you can’t watch the news. Tried engaging with Spark but no solution with them saying can’t guarantee speed ( so why charge for high speed max ?) suggest other providers must be better

We got hit with a price increase 2 months into a 12 month contract, basically got told to swallow it up or leave! Package included McAfee and Netflix. The irritation is we keep getting these horrid AI bot generated replies to emails. Now moving everything away from them to a different provider, including phones. Also have to sign up to Netflix again, and find a new security package, after 2 months. They'll never see me again.

Terrible provider
Been with Spark for more than 10 years and had no customer service. Required notice even though I did but still charged me.
Rip off ! There is so many good providers with better price than Spark!

So angry with this company. They offered my mum the newest phone with a 900 discount then charged her full price when she queried it they told her she wasn't on the right plan to qualify though they've admitted she's on an outdated plan that they don't have anymore. My mum has been fighting to return the phone as it hasn't been opened and she doesn't want it at the full price and the team at spark have been absolutely useless. They have mucked her around until she was outside of the 7 day window and now are telling her it's too late to return. Absolutely devastated how many other people have they screwed over like this my mum is tired and old and just doesn't have the strength to fight them over it anymore is so giving up. I however will be posting bad feedback on her behalf on any review sites for spark I can find. Hope everyone here has a beautiful day xx

My flat is using the Max Fibre Broadband.

Their customer service is abysmal, their internet frequently disconnect and/or dropping speed (from ~900Mbps to only ~40Mbps). Go for other ISP.

Someone seriously needs to take this stupid company to court. Their data plans are absolute garbage and they are OPENLY ripping people off. Their modems are over priced for how they operate and all of their services just aren’t worth it in the end. Greedy company with no integrity.

I got my daughter a pre paid phone when she was 14, 10yrs ago - as I paid the bills for the first few years her a/c was attached to mine. Now she has had 2 unauthorised direct debits taken out of her bank by Spark - when asked for details they wouldn't tell her, said only I could ask 🤷‍♂️ - when I called, some clueless operator Cherry Lou Gaupo !! Who I assume isn't NZ based, wouldn't give me any information because I couldn't tell her my daughters recent payment actions !!

They let my mother pay for the unplanned amount per call and text spending over $100 in 2 weeks. They wouldn't call her back, their website service for prepay made no sense for older people as if they have all done this by design.

You know what they do, corporate scum! No apologies or refunds. The fellas are the telecom shop also have about as much customer service as my toilet dishes out on a bad day.

NZ has fallen into control of corps and we have only ourselves to blame.

Will do scheduled maintenance at the peak times of usage. Horrendous company. Network disconnections on fibre at least once a week for lengthy periods.

Go elsewhere

My husband and I have had nothing but trouble with Spark. They claimed we had not paid a month (6 months ago!!!!!) Every month we have to call to get our phones reconnected and to be asked to send proof of payment which we do EVERY SINGLE TIME. They say yes we have received and we ask please please please phone us if there are any issues just for the same thing to happen the following month. I ask them to look at our proof of payment we have sent through time and time again and they say nothing is attached to our file so we resend and so on..... Such rubbish customer service. DO NOT SIGN UP. Finally have made the decision to move on after years of being loyal customers.

If I could give zero stars I would I have never come across such incompetence in my life. They spend more time making sure it's your account than actually solving your problem, which is that despite telling them we were moving and being reassured that all we had to do was plug in our modem, three days on and we still have no internet. What a joke a telecommunications company that doesn't communicate.

Joined after being with OneNZ for five years as they had a good deal on at the time.
One week after joining Spark I constantly had no data working where I work in Mount Wellington. I had messages trying to send for 35 minutes.
I went into the Sylvia Park Spark and they told me "Sorry, it must just be a bad spot you're in"
I was standing in the spark shop and it still wasn't sending.

He said the only solution would be to go join back up with OneNZ, which is appalling.

Three hours waiting on the phone to SPARK finally answered to have young children screaming in the background, and no one to talk for what seemed like 5 minutes. explained the problem, then total silence. She hung up It was like a daycare centre.
Spark shop in Dunedin talked me into a new phone as l had a cracked screen on my 5G phone. told the salesperson l was planning an overseas trip l was talked into a 4 G phone and was paying it off now only to find out it will not work in many of the countries I am visiting. So now have a phone not suitable for the purpose l don't even own.
It seems every time l make any contact with Spark l get unsolicited scam emails headed Spart and from weird email addresses. I was given from there so-called expert trouble shooter who can solve problems gave me an email address to forward the scam mail l am certain it comes from them, ok let me forward to the address securityandabuse@ spark.co.nz
And the message back could not be delivered as it was detected as a scam or spam. Spark is full of amateurs, time wasters.
l hope this gets read and it makes you think before you buy and don't waste your own time by phoning as that are not there to help OR ANSWER A PHONE IN REASONABLE TIME FRAME they put you through to a day care centre.
The treatment l have had must be because everyone at Spark is still in kindergarten below date is from the start of my experiences up until today