Spark New Zealand Reviews 

After 30 plus years with Spark I cancelled all of my services aside from a single email account due to continual account lockouts and enforced password changes when using VPN and e-Sim while overseas, poor service and overpriced services. Even after returning to NZ I have to shutdown Outlook and refrain from using Xtra mail webmail when using a VPN. Spark is a terrible service provider. Avoid using Spark as they are the worst organization I have ever dealt with and this is coming from a previously loyal Spark customer.

Majorly overpriced, poor service

We transfer our broadband from our old address to the new address on the 18th of December. I just got off the phone with the fibre company six days later. Spark never put our order through. After hours of calls to Spark the last 6 days and an unfriendly Peter at the Centre Place store we’ve been told the broadband connection will be happening either in 2 to 4 hours or the next day.

The biggest scam of the year is their Santa hotline meant for kids to ring and speak to Santa. Somehow Santa perennially seems to be unavailable so one only gets his voice mail. Can you imagine the kids’ disappointment 😠

A brainless time waster to say the least. Thanks again Spark for your excellent service 🤬

When I arrived on a working holiday in New Zealand in September 2024, Spark were advertising a good priced phone plan (no contract) at the airport. The working holiday is up to 3 years so in that time I will be making trips to and from my hometown London.

In July 2025 I headed home for a month. In order to not pay for the plan whilst I was away, I called up Spark and let them know to pause my plan for a month. Whilst this was not mentioned on the phone at the time, to make these kinds of changes to a plan incurs fees of over $40. My plan was only $20 more, so had this been mentioned, I wouldn’t have even bothered.

I was supposed to come back in September but due to a breakdown and losing a job, I didn’t make it back. I contacted Spark in early September asking them to pause my plan til November. They ignored this request multiple times, so the bills continued to pile up. I refused to pay these bills, because they never acknowledged my requests to pause my phone plan for some reason.

They let me off of one late payment fee and told me they were doing me a favour. Upon my first bill since I arrived in November, I had an additional reconnection charge of $43. I don’t know what needed reconnecting if I had paid bills for August, September and October (when I wasn’t even in the country or using the SIM card). I have ended up paying more for a service than I would have if I just said nothing. The customer service is terrible. I was happy with spark until this incident.

Because of their refusal to remove the reconnection charge, I will use their services until they cut me off. Scammers.

All I wanted to do was cancel my landline. To be fair I was warned and told not to bother, but I tried anyway. The app and the website don't align with the instructions and jumping between them got tedious. They are both so user unfriendly that I have trouble believing this is a communication company. There help bot thing is pointless. Nobody got back to me re my questions. Eventually managed to stumble on the place to cancel my landline, but it required changing plans completely and a charge for a few Bill periods of up to 2 or 3 times normal, and then it didn't go through, so have now given up as I was advised to from the start. Just terrible Spsrk.

Hard to Contact, when I first called it said there was a 45 minute wait after waiting 15 minutes it says it was now 1 hour wait. They're Ai said I could press one for a call back, however when I pressed one there was NO option for a call back

So I went on their website to book a call back and it said Sorry call backs are not available right now.

All to find out how much prepaid calls cost if I don't buy a value pack because PRICES ARE NOT advertised ON THEIR WEBSITE.

Is this even legal ?

In this techno aI age is a terrible service, we pay every month and even though we have data, the quality is so poor that we are changing to another provider. So many wifi towers erected everywhere yet NO quality internet. Makes you wonder.

Their mobile plans are poor value for money, they're always looking to nickel and dime you, and their international roaming consistently drops out (I've used them in the USA and UK).

I've just left them for 2degrees. Despite being with them since I was a teenager, they still saw fit to screw me on the way out the door. Even though the last $50 bill I paid covered until halfway through next month, they're going to charge me another $15 because they have a 30-day notice period.

Why in 2025 do you need a 30-day notice period? I changed providers and brought my number across in 1 day. Charging people for a whole extra month is just greed and poor customer service.

The worst experience I have ever had with a company ever. The app, website and customer experience are TERRIBLE. I wanted to bring my number and I struggled for about 20min going from tab to tab trying to find it. Then it wouldn't accept my application because my provider wasn't listed???? Then the chat bot took forever and I never got a response from an actual person. Then tried ringing and gave up on hold. Then the form wouldn't accept my Sim details. I was locked out for too many attemts for 20min. I bought the SIM today, but tomorrow I'll be going with literally any other telco. AVOID AT ALL COSTS, I HAVE NEVER BEEN SO MAD IN MY LIFE!

My constructive criticism is for Spark as a company to dissolve and cease to exist. This would solve the problems they have.

Terrible service. Topped up $10 to buy 8hrs extra data, finally got to site and without doing anything except go to spark app, had used 3 dollars. Brought 4hrs for 6 dollars... confirmed 4hrs data max speed. Then it was 7mins before i could go online!!
Rung 0800 number to complain, spark tells me i have no credit to make call and hangs up. I am done.

Hahah if the man was closer…. Nah it’s not great at all honestly, girl in store made it out cheaper but when all the great discounts were done, I felt scammed and heavily charged, now I have BAD credit and even when I did call—the guy SIGHHHHHED SO LOUDLY WITH ME WANTING FURTHER CONFIRMATION ON MY BILL OVERVIEW, if ur company is shit— customer service is shit then maybe it’s time for a change: in all departments!!! I’ve just cancelled my account after 2-3montns and yes I did do my research before signing up and they appeared credible ATM until u sign up. Heaps of account and emailing issues as in nothing came through unless it was overdue. Charged for early disconnection of mobile and broadband and he even tried to offer more shitty and pointless discounts—as if that is going to pay for my already heavy amounts of overdue— MIND YOU MY BUDGET AS A UNI STUDENT WAS ONLY $60 something— I’m currently having to pay back $431.85+ like wtf!!!! Emailed them about my log in problems, no response, no help no nothing just long waiting times with no option then to cancel. Anyways not a happy customer and don’t recommend in future.

We changed over our spark internet usage to another provider. And they kept charging us for another 2 months without us knowing. Now refusing to waive the extra billing saying it was our fault and they never got notice? Terrible excuses going back and forth. Unwilling to be helpful or find a resolution. Completely stressed and angry about this whole situation. Never use them

Spark are the worse, avoid

Spark nz 1star at the least. Keeps charging me monthly bills and im noteven registered with them anymore because i had too many unsolved problems left too long. I paid a bill off squared everything up and then closed my account only to have been sent another bill. Poor customer service and wait time ober the phone is ridiculous.

I’ve had no internet for almost 4 weeks. Chorus have said it’s a Spark issue and each time Spark does the same thing lodging it with Chorus. I can’t believe how bad the service and accountability for Spark is with protocols to resolve issues are. Shame a long standing NZ company has lost its credibility. I wanted to stay with them after 15+ years as a customer but really it’s astonishing the terrible service & hampster wheel they put you on as a customer without support. Beyond ridiculous

Total scams, I paid for the 48 hour unlimited data plan but the internet kept cutting off

Tech team go in circle and don't actually know what they are talking about, been lied to 3 times about when it would be connected each time waiting hour after time specified then ringing for an update went from 2pm to 5pm then from 5pm to 6.25pm well it's now 9.30pm and they have done nothing not to mention the wireless via SIM card is terrible

I got on here to read as WAS going to swap from ONE NZ. Well after reading I think i'd be jumping into the fire again. Who is a good provider when problems arise?? Where did you all go or to whom?

Calls drop on arterial routes in Auckland. If you run a business and travel a lot, expect this sub par service.

If travelling on SH1- southern motorway- expect the call to be dropped if you’re on hands free

Remuera Rd arterial routes for SH1- Eastern Bays