SparkPost Reviews 

Sparkpost & MessageBird are irresponsibles with their account suspension, they don't care about the impact they can produce to the customers, and they don't care about the service. They cut our service because they didn't answer to more than 25 emails and 15 tickets we opened to inform that we need the payment information which they changed when moved from Sparkpost to MessageBird. They responded 6 months latter with wrong information delaying more and more the payment, but then they cut the service. It is the worse service I have ever received.

All sparkpost email goes to my spam filters. It is therefore a waste of time and money for anyone who is sending me stuff through their platform. I wouldn't be interested in anything offered by an organisation foolish enough to use it so seems like a pointless business from where I'm sitting.

In my 42 years I have dealt with a LOT of support. SparkPost and more specifically the PowerMTA bunch are hands down the best support I have had during that time. Thanks and keep it up!

- Daniel Thorpe (Spotler Group)

I am Daily reporting spammers that use SPARKPOST and they do nothing about it. Never trust a company that spams and never trust a company that allows spamming via their system !

Literally the worst. Do not waste time and money on them. The support is good for nothing. 1 whole day with their support repeating the same steps over and over again but still not able to setup account. Took 2 mins with mailgun to do the same. Wasted 1 day of my life. AVOID SPARKPOST.

The PowerMTA team is A+++. I have been working with them for years. The Account Management team are wonderful, the product team is very eager to listen and truly making the right changes, and the PMTA product is a workhorse that never fails. I love PMTA.

does the job, that I need it to do.

Having the audit trail has helped us a few times.

Very good customer support

The team is always extremely helpful. Thank you!

Is best supporting team and reply for the queries is really amazing.

I am a volunteer with limited tech skills and very grateful for the great support provided by SparkPost.

Absolutely outstanding company to work with. The customer service and friendly demeanor of the people you will work with every day is without comparison. Not only do they reply super quick when you need something, but they are always there to help you solve whatever problem you can conjure. Amazing!

I had absolutely no experience with working with a developer software such as SparkPost. Your support team was very patient with walking me through the process from start to finish. I got assistance with the following: How to format the recipient list properly so that it could be uploaded into the system; gave helpful insight on how to correct the HTML coding in my email draft, and provided guidance on how to schedule an email transmission in the system using the Postman platform.

Sparkpost gives you the same support as a large important customer. Even though you are a startup just starting to use the service. Highly recommend.

Always responsive and intelligent for all things email

Amazing customer service!

I had never heard of DKIM before, but they helped me generate a key, send it over to our devops to add it to our DNS, and validate it in Sparkpost in no time. Very quick back and forth.

Hello, I can't access my account. password reset is not working. Why. Did I pay that much money for nothing? I couldn't even use it. after trying the test account. we upgraded. When we tried it, it wasn't logging in with smtp. And we couldn't get into our account either. Why

Great support, very professional!

Port25 support team has always been top notch. Seems this trend has also moved to renewals. The new renewal team (or new for me) reached out to me, extended our license for a short period without me asking in order to accommodate the US Mail and has strong follow up. We’ve used the product for years and always had great product performance and continual improvement. The new focus on renewal process is a sign that this software firm is applying best practices to all areas of operation. Bravo!