Spectra Drive  Reviews 

Amazing! Liam was incredible. I'd heard of Spectra and was really apprehensive about who they are and what the process would be like. I was pleasantly surprised and would recommend them to anyone who's had an accident that wasn't their fault. Don't bother going through insurance; go straight to them! xx

Confusing insurance situation after an accident with multiple third parties. Catherine was very helpful and clear with the information she provided which in turn will help me sort the situation out.

Very thankful.

Great customer service from JAMES. Helped with what I needed and beyond. And was quick with the answers. And explained everything so I could understand it all 👍🏻👍🏻

I am very greatfull for how excellent your service is. During this stressful time, you have been outstanding and very helpful. I couldn't ask for better customer serive
James Hove was well mannered and polite and solved every concern im very greatfull 😃

I finally received a payment for a written off car. Liability admitted by the third party from day one. Cant complain!
James was a big help!

James was extremely helpful assisting with the incident. And other details.

From start, helpful advice, made you feel more relaxed after accident, arranged everything promptly including courtesy car. Many thanks James Covington. Highly recommended.

My experience with Spectra Drive has been extremely disappointing.

Following a non-fault accident in which my vehicle was written off, I contacted my insurer, GoSkippy. My understanding from the outset was very clear: my solicitor would deal with my personal injury claim, while Spectra Drive would deal with the vehicle side of the claim and my associated losses and out-of-pocket expenses.

For approximately six months I have been dealing with Spectra Drive on that basis. I have spent considerable time gathering information, sending emails, providing receipts and evidence, and documenting the various losses and expenses I incurred following the accident.

At no point during those months was I led to believe that Spectra Drive would ultimately refuse to deal with these losses because I had a separate personal injury claim.

After all that time and administration, I have now been told that these losses need to be dealt with through my personal injury claim instead.

Had I been told this at the beginning, I could have dealt with the matter accordingly and avoided months of unnecessary correspondence, paperwork and wasted time.

What makes this particularly frustrating is that Spectra Drive itself describes its services in terms of loss recovery and recovering out-of-pocket expenses. That is entirely consistent with what I understood I had been referred to them to deal with.

My criticism isn't simply that they have now told me to pursue the losses elsewhere. It is the fact that I was allowed to spend around six months dealing with them and supplying information and evidence before being told this.

I have now made a formal complaint and will update this review depending on the response I receive.

Based on my experience so far, I am extremely disappointed with the communication and the way my claim has been handled.

Since posting my original review, I have found further correspondence which I believe is important for potential customers to know.
Spectra Drive have indicated that they stopped dealing with my uninsured losses because I had a personal injury solicitor. However, my earlier correspondence shows that they were already aware that I had a personal injury solicitor, and I had also discussed this with them by telephone.
From the beginning, my understanding was clear: my personal injury solicitor would deal with the injury side of the claim, while Spectra Drive would deal with the vehicle-related claim and associated losses.
For around six months I supplied Spectra Drive with information, receipts and details of my losses on that basis. I was not told at the outset that having a personal injury solicitor meant they would not deal with these losses.
There is also the separate issue of an £80 DVLA tax fine that I incurred following the way my written-off vehicle was handled after it was taken away. I have now specifically asked Spectra Drive to explain who is responsible for reimbursing this loss if they say they will not deal with my uninsured losses.
I have sent this additional evidence to Spectra Drive under my existing formal complaint and have asked them to consider it as part of their investigation.
I will update this review again when I receive their final response. I think it is only fair that anyone considering using this company can see how the matter is ultimately dealt with.

After an accident if you get a call from Spectra drive be tempted to DOUBLE CHECK this with your primiary insurance company. They act as a company that will offer you a hire car and get it to you right away after an accident.

Following this they will drag out the process meaning you are racking up more and more car hire bills to the point that the end sum can be £10,000+. The other party insurance company will protest and multiple people including myself then get caught in multi year legal battle with so far as a court date being set.

They will also not be clear in the commincation to you as to what you are told to sign. Caused one of the worst periods of my life with a 6 year legal battle for a no fault accident and I am taking the case to the Ombudsman.

If any evidence is needed I can provide this they truly should be avoided.

Thank you Spectra for sorting are claim from our non fault accident, they got us the very best settlement for our car, special thanks to Neil and James.

Great service always helpful and available. From start to finish. Shout out to James Hovington who explained everything clearly and was very helpful.

I've been driving for 19 years and never had to make a claim. So when a lorry hit my parked car outside work and drove off knowing what he'd done, I went into panic mode. Calling spectra was actually an accident. I googled the number for my insurance company and hit the first number that came up. But from the second my call was answered my claim was made easy and stress free. I had a hire car delivered to me the next day and my car was taken. I had to make numerous phone calls through my claim and every call handler was professional and explained everything so it was easy to understand. Even once I received my payment I was given time to replace my car before they came to collect the hire car. My final call I made to tell them I'd replaced my car and the hire car was ready to be collected was handled by James Hovington and he was as professional and helpful as all the others. I have no complaints and would definitely recommend them to anyone. The best think was I didn't have to go through my own insurance so it hasn't effected my no claims or my own insurance.

The person I spoke to was very polite very thoughtful and caring put my mind at rest pleasure to speak to

My experience was great, I was contacted every step of the way. This is the first time I have ever had to have a courtesy car. The stress was taken out with delivery of a beautiful brand new car. I’ve honestly never felt so good about being in a traumatic experience of having my car damaged. They dealt with the claim quickly effectively and with customer service second to none. Thank you Liam and the spectra team.

Very polite, helpful and efficient

Very friendly and approachable staff who will answer all questions you have. James was extremely supportive and went through everything with me. Hire car was sent through immediately and all issues and concerns dealt with straight away.

Throughout my involvement with the Company, they have guided and helped me negotiate the difficulties and initial trauma of my 'no fault' accident.
Something I have never been involved in through 40+ years of driving.
They gave me clear instructions at every stage, so I felt confident in the outcome of my claim.
I would recommend them to family and friends.
The main staff member was James,unfortunately I have misplaced his surname.
He was a constant member of staff, so I didn't need to keep repeating my situation to him.
Many thanks, James and ALL the staff at Spectra Drive.

Although my claim is not yet completely resolved James at spectra has been extremely helpful in talking me through the process while displaying a high standard of personalised service and professionalism.

Hopefully after my business is concluded with spectra I will not need them again. However should I be in need of quality service in this area again I will not hesitate to use spectra

From start to finish everyone i dealt with was very professional pleasant and couldn't do enough for you and was very fast and efficient