Lois at Spectrum has provided a great amount of support throughout what has been a very stressful process. While the delays weren’t Spectrum’s fault, diagnosing the issue took almost seven weeks... Toon meer
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Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganize... Toon meer
Bedrijf heeft geantwoord
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... Toon meer
Bedrijf heeft geantwoord
I had my initial doubts with Spectrum after my first claim which they had denied but after speaking to Becky today regarding another claim today, Becky was helpful, had me on hold and made sure that m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contactgegevens
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Verenigd Koninkrijk
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,2
Goed
850 reviews
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Heeft 70% van zijn negatieve reviews beantwoord
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Superb service.
I just want to say how grateful I am to the spectrum insurance team, especially, Jamie (who originally helped start my claim) and then Emily, who took over the claim moving forward and dealt with it to get it resolved.
Even with the call back service, it was prompt and quick and Emily especially made sure I was up to date with the progress and made sure it moved forward quickly with constant daily updates. When I couldn't answer a call she would leave a message to say she would try again and then she did.
I also explained that I am neurodivergent, and both Jamie and Emily took the time to dive deeper into info and explanations too.
I cannot recommend these people enough and how much support was offered and how they went above and beyond to help me, especially with my personal situations going on too.
I plan to try and stay with Spectrum because it was 5star service.
Simply wonderful.
Grá mór to you all - in Irish this means "big love"
Thank you, thank you, thank you.
16 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Grá mór right back to you! Your review means a great deal to us. Jamie and Emily will be delighted to know that their clear explanations, reliable callbacks and regular updates helped you feel informed and supported throughout your claim. We’re especially pleased they took the time to understand your individual communication needs and provide the additional detail and reassurance you needed. Thank you for your trust, your recommendation and such heartfelt feedback.
Kind regards
Claire
Avoid Spectrum
Motorpoint suggested I took out this expensive insurance. What a rip off. It cost £699, and you only got a refund in the first month. Well unless you use them in the first month you are not going to know how utterly appalling they are. I have called them 18 times in a week, and only got an answer once. I have left so many messages, and get nothing back. They seem to work on the premise that if they don't speak to you they will never have to pay for anything. How can you try and make a claim when they simply do not answer the phone, or call you back? They make it impossible to follow their time lines as they never answer the phone to allow you to progress a claim in time. Seriously, avoid Spectrum.
16 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
We’re sorry you experienced difficulty reaching us, and we apologise that your requested callback was not completed. This does not reflect the level of service we expect to provide.
We can confirm that we do return customer calls and regularly pay valid claims in accordance with the warranty terms. In this instance, the claim was not approved because the diagnosed component is not covered under your warranty.
Your formal complaint has been acknowledged and will now be fully investigated by our Complaints Team, including the missed callback and the concerns you have raised about the claim. We will provide our response to you directly once the review is complete.
Kind regards
Claire
Great customer service so far from…
Great customer service so far from Emily, fingers crossed now to get my car fixed! 🤞🏼
16 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
A great start—thank you for recognising Emily’s support! We hope the rest of the process runs smoothly and you’re back on the road very soon. Fingers crossed! 🤞🏼
Kind regards
Claire
You are very much piggy in the middle
There was a lot of back and forth between the garage and Spectrum, but Emily managed to speak to the garage directly and get things sorted and authorise the work could go ahead, so I will get reimbursed ☺️
15 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
We appreciate your patience while everything was being worked through. Emily was pleased to step in, speak directly with the garage and get the repair authorised. We hope having confirmation that you’ll be reimbursed brought some welcome relief! ☺️
Kind regards
Claire
I’ve used spectrum through Motorpoint
I’ve used spectrum through Motorpoint, which is their 3rd part warranty company, I’ve had a AC compressor & my timing chain covered under warranty, £3100 in repairs and every time it’s been literally a phone call, presented evidence & invoice and boom approved on the same call, no dragged out issues, straight forward as can be, Mrs Emily has been dealing with me and has been absolutely fantastic, I’m super glad I bought Motorpoint a 4 year warranty, Spectrum has been amazing so far
15 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave such a fantastic review. We’re delighted that both your air-conditioning compressor and timing-chain claims were handled quickly and straightforwardly, and that Emily provided such excellent service throughout.
It’s wonderful to know you’ve had such a positive experience with your Motorpoint warranty and Spectrum. We’ll be sure to share your kind comments with Emily and the wider team! 😊
Kind regards
Claire
Thankyou to jack Thompson for sorting…
Thankyou to jack Thompson for sorting my claim to repair my car, and help from motorpoint too, highly recommend 😁
15 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your fantastic review and recommendation! We’re delighted to hear that Jack Thompson, with support from Motorpoint, helped get your claim sorted and your vehicle repaired. We’ll be sure to pass your kind comments on to Jack and the team. 😁
Kind regards
Claire
Thank you
Thank you, Becky. I had a great experience. You provided excellent service
14 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Becky provided excellent service and made your experience such a positive one. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
Excellent customer service from Nabeela
14 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that Nabeela provided excellent customer service. We’ll be sure to pass your kind comments on to her! 😊
Kind regards
Claire
I took out a spectrum policy about a…
I took out a spectrum policy about a year ago and I was experiencing a automatic transmission failure I spoke to a person called Emily who was amazing in customer service who then spoke to a person at brittanic to arrange collection of my car from another one of there garages . The whole process moved very quickly. Claim successful with just a £50.00 excess & car fixed 👌
13 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave such a positive review. We’re delighted Emily provided excellent customer service and helped arrange for Brittanic to collect your vehicle, allowing everything to progress quickly and smoothly.
It’s great to hear your claim was successful and your vehicle is now repaired. We’ll be sure to pass your lovely feedback on to Emily and the team. 😊
Kind regards
Claire
Had an amazing experience with my claims process
Had an amazing experience with my claims advisor Emily. This was my first car and I had no real idea of how the claims system worked, on top of being really worried about the potential costs I’d have to cover. She made the experience super easy to navigate and was super friendly throughout!
9 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We know making your first warranty claim can feel a little daunting, especially when you're unsure of the process or worried about repair costs. It's fantastic to hear that Emily was able to guide you through everything, answer your questions and make the experience straightforward from start to finish.
We'll make sure your lovely feedback is shared with Emily. Thank you again for trusting us with your claim.
Kind regards
Claire
Very friendly and helpful service
Very friendly and helpful service
10 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your 5-star review.
We're delighted to hear you found our service friendly and helpful. We really appreciate you taking the time to share your feedback and hope we can be of assistance again should you ever need us.
Kind regards
Claire
Amazingly simple and very comforting
Amazingly simple and very comforting. The lady who dealt with the appointment was very good indeed
10 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your lovely 5-star review.
We're so pleased to hear that arranging everything was simple and reassuring for you. It's wonderful to know the colleague you spoke with made you feel at ease and provided the support you needed.
Thank you for taking the time to share your experience – we really appreciate your feedback.
Kind regards
Claire
Great company to deal with
Great company to deal with, they made my warranty claim much less stressful.
1 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your wonderful review.
We're really pleased to hear we could make your warranty claim a little less stressful. We know vehicle repairs can be an anxious time, so it's great to know our team helped make the process easier for you.
Thank you for taking the time to share your experience – it really is appreciated
Kind regards
Claire
Emily was very helpful on phone.
9 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your 5-star review.
We're pleased to hear that Emily was able to help when you called. We'll make sure your kind feedback is passed on to her—it will be greatly appreciated.
Thank you for taking the time to share your experience.
Kind regards
Claire
Rang spectrum today thought I would of…
Rang spectrum today thought I would of been waiting for ages but no my call was answered within a minute the lady on the phone was friendly and polite thank you Donna who helped me with my enquiry
7 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave us a 5-star review.
It's great to hear we were able to answer your call so quickly and that Donna provided such a friendly and helpful service. We know getting through promptly can make all the difference, so we're pleased your experience was a positive one.
We'll make sure your kind comments are passed on to Donna. Thank you again for your feedback.
Kind regards
Claire
Emily Spectrum warranty …10/10
Spectrum warranty were very good and great help with our claim. Especially Emily was brilliant to talk too. Explained everything well and satisfaction was obtained. 10/10 Emily.
Mr Sameer Ali
8 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for your fantastic review.
We're so pleased to hear you had a positive experience with your claim and that Emily was able to provide the support you needed. Taking the time to explain everything clearly and making sure you felt informed throughout is exactly the standard of service we aim to deliver.
We'll be sure to pass your 10/10 feedback on to Emily. Thank you again for taking the time to share your experience.
Kind regards
Claire
This is now my second successful claim
This is now the second successful claim I’ve made this year and I’ve not had to part ways with a single penny. Thank you LOIS for handling this for me. If anybody gets the opportunity to purchase they’re services, I would recommend.
7 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave us such a fantastic review.
It's especially rewarding to hear from a returning customer, and we're delighted we've been able to support you through two successful claims this year. Knowing you've had a positive experience on both occasions means a great deal to us.
We'll make sure your thanks are passed on to Lois. We also really appreciate your recommendation and your continued trust in Spectrum Insurance Services.
Kind regards
Claire
Total scam
Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganized and do not work with dealer estimates. Good Luck finding a garage who will work with them and that is how they get out of their claims. Total scam.
6 juli 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
We're sorry that you're dissatisfied with the outcome of your claim; however, we do not believe your review accurately reflects your experience with us.
Your claim was reported on 30 June and a decision was provided on 2 July following receipt and assessment of the technical evidence from your repairing garage. During this time, you spoke with several members of our Claims Team, including a manager, to discuss both the claim and the reasons for our decision.
We also respectfully disagree with the suggestion that Spectrum is a "scam". Your policy has previously benefited from a high-value claim settlement, with the amount paid exceeding five times the total premiums paid under the policy. This demonstrates that we do honour valid claims where they fall within the terms and conditions of the warranty.
Your recent claim was declined because the technical evidence confirmed the crankshaft pulley had failed due to deterioration of its bonded rubber element rather than as a result of a sudden mechanical failure, which is the basis on which the warranty provides cover.
We appreciate that you are disappointed with the outcome, but every claim is assessed fairly on its individual merits using the available technical evidence and the policy terms. In this instance, the decision was reached and communicated within two days of your claim being reported.
Kind regards
Claire
Great Service
Becky was very helpful throughout the claims process and kept me updated. My claim was successfully resolved. I really appreciate her excellent customer service and would highly recommend Spectrum Insurance Services.
Thank you, Becky!
26 juni 2026
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for such a lovely review.
It's great to hear that Becky kept you informed throughout your claim and that everything was resolved successfully. We know how important regular updates are, so we're pleased her support made the process a positive one.
We'll make sure Becky receives your kind feedback. Thank you for your recommendation—it really is appreciated.
Kind regards
Claire
I bought a car warranty from car giant
I bought a car warranty from car giant. Thay sold me top warranty for £1600 . I drive taxi
Car Giant assured me this company Spectrum cover my claims in any circumstances. But Spectrum refuses my claims. I maid a mistake. Spectrum advice me diagnosis & get back to them.but I made a mistake and I did not authorise it. Spectrum declined my claims on my silly mistake. But they can checked my car from any independent bmw garage. So I strongly advise don't but warranty from Spectrum car warranty. I am still paying credit card for the payment of repairs.
Edit after reply***
Spectrum denied a claim to a friend of mine. Similar situation. similar car.same repair in reading. What he refused to pay for repairs and told Spectrum he is not gonna pay for repairs and Spectrum has to pay for parking as well. Then Spectrum aggeread to pay. In my case if you think I made a mistake. Why don't you checked my car from bmw or any independent garage for the work. I strongly advise to the public don't buy car warranty from Spectrum. I paid £1600 for nothing to Spectrum. Unbelievable how can these company keep robing public. Once again think twice before you buy warranty from Spectrum.
1 september 2025
Review zonder uitnodiging
Antwoord van Spectrum Insurance Services
Thank you for taking the time to leave your review. We are sorry to hear that you remain dissatisfied with the outcome of a claim that was assessed in 2025.
We would like to clarify that your claim was not declined because you drive a taxi, nor do we refuse claims "in any circumstances". Claims are assessed in accordance with the warranty terms and conditions.
Our records show that, before any repairs were undertaken, you contacted us and were advised that no repair work should be carried out until the claim had been authorised. You were also advised that the repairing garage needed to contact us with the diagnosis and repair costs so that we could assess the claim and, where appropriate, authorise the repairs. This requirement was communicated on more than one occasion.
Unfortunately, the repairs were completed without the required authorisation. This meant we were unable to inspect the vehicle or validate the claim in accordance with the warranty terms, and the claim was therefore declined.
We appreciate this was not the outcome you were hoping for. However, we remain satisfied that the claim was handled fairly and consistently in line with the agreed warranty terms.
Kind regards
Claire
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