We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... Toon meer

Beoordeeld met 5 van de 5 sterren

Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... Toon meer

Beoordeeld met 2 van de 5 sterren

You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... Toon meer

Bedrijfsgegevens

  1. Boodschappenbezorgdienst
  2. Kruidenier

Geschreven door het bedrijf

The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

181 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,9

Alle reviews

(181)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Improved but still further to go…

Food tasted decent, good variety (much better with the branded suppliers) but overpriced for the quantity. Delivery is fast and food well packaged to keep cold/frozen.

1 april 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you, please do let us know how we can improve our service going forwards. We appreciate your continued support.

Beoordeeld met 5 van de 5 sterren

I have been ordering from spiceeupp for…

I have been ordering from spiceeupp for a while now and they are the best, i always get my deliveries on time and they always have what i need. Great company!

28 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you so much! We really do appreciate your support and your kind words for us.

Beoordeeld met 1 van de 5 sterren

the entire batch was bad

the entire batch was bad. they were all brown and none of them were sweet. 3 were spoilt so i couldn’t eat it.

27 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Hi Chidera, please do contact us in future if you are not satisfied with a product you receive. This way we can find a solution and either refund you for this or send a replacement with better quality products. Please could you also clarify what product you are insinuating.

Beoordeeld met 5 van de 5 sterren

Effective and efficient

Delivery was efficient. Items ordered were okay. Excellent customer service.

27 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

Great service

Quick delivery service outside to the Channel Islands, prompt and professional response to my follow up email. Great service 👍🏽

26 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you so much, we hope you order again soon!

Beoordeeld met 2 van de 5 sterren

The contents where smaller than…

The contents where smaller than advertised

1 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

We are so sorry to hear this, please send an email to chris@spiceeupp.co.uk to let us know what products were smaller than advertised. We never try to mislead our customers and always ensure that the products sold are as advertised online.

Beoordeeld met 1 van de 5 sterren

Paid for next day delivery

Paid for next day delivery, 1 week later still not here, was told they are out of stock, fresh stock will be here next week, was offered a refund, but I still want my order, they said they will sort something out for me for the mess about, in which case my review may change, but for now you get 1 star

2 maart 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Hi there, we are sorry to hear this delay. We had some available but wanted to send out fresh stock for yourself. We hope that the product sent out to you made up for this delay and we hope to see you order from us again soon. The £2 refund has also been issued and should be back in your account within 5 working days.

Beoordeeld met 5 van de 5 sterren

There was an issue with delivery and…

There was an issue with delivery and the Spiceeupp crew were really kind and proactive in resolving it. Thank you so so much for the great experience

23 februari 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you for your great review, we try our best to help as much as we can with every order. We look forward to you ordering from us again soon!

Beoordeeld met 5 van de 5 sterren

Fresh products

5 star because customers service was great and helpful. Received everything I ordered in good condition even though it was a day late which it was disappointing with but they turned it around by calling me and assuring me I would receive my things.

28 februari 2023
Beoordeeld met 3 van de 5 sterren

Good products but not really happy…

Good products but not really happy because i was not updated regarding my order being shipped until i sent an email for update. I will patronise them again

17 januari 2023
Logo Spiceeupp

Antwoord van Spiceeupp

We are very sorry to hear this, we will look to improve this in future but we always ensure to ship our standard delivery orders within 2-3 working days.

Beoordeeld met 3 van de 5 sterren

Good customer service 👍🏽

I was kept updated on my delivery and items were adequate sizes. A suggestion for next orders, please separate frozen items from dry products to avoid cross contamination. Thanks

5 januari 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Thank you for your kind words, they are greatly appreciated. We are sorry to hear this, we always ensure that our frozen goods are sealed in bags as well as contained in suitable freezer bags. This is something we try our very best to avoid with our orders.

Beoordeeld met 2 van de 5 sterren

Spoilt and wrong delivery

It seems like they send to online shoppers the old stock or wrong items when they just want to get rid of it.
I bought just after new years and they sent me items I didn't ask for and also few spoilt items.

6 januari 2023
Logo Spiceeupp

Antwoord van Spiceeupp

Hi Onose, we are very sorry to hear of your bad experience shopping with us. We would like to advise that you give us a call regarding any issues with an online order, so that this can be rectified appropriately. We were extremely busy over the Christmas period, however we understand this is no excuse for a drop in our quality of service, nor the quality of products sent. Please feel free to email us at info@spiceeupp.co.uk and we will be happy to rectify your order.

Beoordeeld met 1 van de 5 sterren

Never again…

Currently in the process of requesting a refund from my credit card company as every single item arrived rotten, mashed up, in bad packaging and with blood from the meat all over the rest of the food, which meant it could not be consumed. This is the second experience I have had in 6 months and have had a lack of response from the company.

5 januari 2023

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer