Split My Fare Reviews 1.294

Thanks for your prompt action in organising a full refund on my rail ticket due to cancellation.
It's not very often I can sincerely say this, but it's so enlightening to know that you're a company 'on the ball'.

Helped me with ease and resolved my issues with no complications, very grateful and super appreciative.

Top class help. I made several mistakes whilst booking cancelling and rebooking a train journey. Richie was extremely helpful, and I appreciated his help very much. I have used Split My Fare previously, and will continue to use them on future trips. Thanks very much indeed.

Have used before and it has been fine BUT if something goes wrong it is a massive hassle to get any sort of compensation as split my fare wash their hands of you and you have to try and claim mulitple ticket cost back from different companies

Richie is always incredibly responsive and helpful in dealing with any queries. A very good service.

Amazing company! Since moving away from London to Norfolk I regularly use split my fare to help reduce the prices of my commute to work. The customer service team are so helpful, professional and timely. Even with delays and cancellations, refunds are always paid.

Wouldn't use any other company to book my tickets with!

Richie at SplitmyFare responded to my email within 4 minutes to correct an issue and resolved it for me!

I made an error with my booking and expected to have a problem sorting it out. However, it was resolved by Richie from customer services with no hassle whatsoever. Will definitely book with Split My Fare again

I couldn’t complete my journey after there was an armed response to a suspected gunman on my train, and the customer service team at split my fare were incredibly helpful, sympathetic and managed to issue us a refund. Richie in particular was fantastic.

I lost my ticket. I knew Id brought it but couldn't find it on my emails. The customer service was excellent. Super quick to respond and solved my problem super quickly.

My 'go to' whenever I'm travelling by Train - excellent customer service - very responsive and extremely helpful

I always recommend to Friends and Family

Thanks Richie!!

Booked through Split My Fare a couple of times but had an enquiry on this occasion so used the link on their website and had a very quick response from a agent called Richie who explained everything very clearly and was very helpful.
Thank you. I would booked through this site again.

Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative charge. This included replies within a couple of hours even in the evening. After years of dealing with other train companies which are very happy to grab the most they can this was a great change.

Very prompt responses to my queries. My personal situation was taken into consideration and a refund was sent to me very swiftly.🤩

Five star support once again!!
Richie was the difference. He went way above and beyond and was very swift in supporting me. Appreciate that champ

Excellent customer service , very responsive and very efficient.
A big shout out to Richie, who promptly retrieved my lost ticket and saved my journey.
I highly recommend Split My Fare.

Cannot fault. Website easy to navigate. Saved me almost £30 on a return trip. Used before- will definitely use again

I’d booked tickets online but hadn’t received the confirmation emails with my e-tickets on. I emailed the support team, and within 5 minutes Richie had got back to me and sent me all my confirmations. Really impressed by how quick, helpful and friendly their support is.

I couldn't make my journey as my mother ended up on end of life care at the hospital.
I wrote to Split My Fare and told them the situation.
They said I needed a letter from a medical professional, but the problem was I could only do that through my mother..... Who was dying !
They kept telling me it was in the terms and conditions made by the rail companies. I wrote to the rail companies and they just sent me back to Split my fare
Despicable and dishonest company, with no empathy, guilt or common sense.
My mum passed whilst I was going around in circles.
Thanks guys, it was a real pleasure

THEY DO ALL CAN TO TRY KEEP YOUR MONEY IF HAVE TO CHANGE/ CANCEL JOURNEY…Booked and paid for train ticket but due to unexpected news of family illness within few days, had to change ticket and destination at much greater cost, so seen ‘amend journey’ but this ONLY if exactly same destination! So even though paid a lot more as further destination can NOT amend so they keep ALL COST of original ticket paid plus paid 3 times more for new journey/ ticket ! ( feel this would be a common reason to change ticket which why they do NOT allow so can KEEP more money from customers!)
So then go to cancel original ticket (and is before journey so in their timeline, and can see I not collected tickets etc) for refund AND provided evidence which they state ‘ SUGGEST’ doctors letter. I provided actual medical notes ( screen shot which doctors practice said would be best, quickest and free way) as proof so what better! BUT NOW SAY MUST BE DOCTORS ACTUAL WRITTEN LETTER! So will NOT refund unused ticket!
Feel their site information is MISLEADING! They would know a doctors private letter is costly and take time so know this would put customers OFF applying for refund, and they keep and profit whilst giving misleading security to travel with them!