Trainsplit Reviews 987

Very impressed by great customer service from Adam at Trainsplit who answered my queries very promptly and with understanding.
Great service. Many thanks.
N

I had an excellent experience with them.
They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their customer service.

The team was incredibly knowledgeable and took the time to answer all of my questions in detail. They were also very friendly and approachable, which made the whole process smooth and stress-free. Whenever I needed help, they were quick to respond and went above and beyond to make sure everything was sorted.

Overall, I couldn’t be happier with the service I received. I’d highly recommend them.

I found the experience of purchasing tickets pleasant and simple to follow. was also more than happy with the price I paid.

This service is easy to use and saves me a considerable amount of money when buying my rail tickets. Their customer service is excellent. I had a small issue with the website when buying my tickets today. I wrote to them about this and I received a prompt, courteous and helpful reply from their representative, Jonathan. Thank you and well done Raileasy!

Jonathan retrieved my tickets when I had mistyped my email address. Excellent rapid service. Thank you.

What amazing Customer Service from Trainsplit. I have been dealing with the company for some time, but today was my first need to contact them with a query regarding a refund that could not be answered on their website.

Within minutes, not only had I received a reply from them, but they had also gone ahead and processed the refund.

Outstanding service. Thank you.

I have used Trainsplit a number of times and have been happy. However, I now want a refund as I have COVID and cannot travel. There is no telephone number and apparently on line Covid not a valid reason!! All I want is to speak to someone.

Excellent service, cheapest tickets, 10/10 customer service.

Jonathan from the customer service team in particular was so incredibly helpful and polite and helped solve my issue speedily and without any problems. He also helped to clarify any questions I had and overall turned a very stressful mishap into a very pleasant interaction

Excellent, speedy response to my query and refund processed promptly.

Simple to use, with good savings over conventional booking methods. Easy to choose from several options given for routes, times and changing trains.
Strongly recommended

Nicely simple and quick!🙂

John

Quick and knowledgeable support after an issue caused by my not paying close enough attention to the small print.
Refunded tickets with clear advice provided by Adam from the customer services team.

Great correspondence.
Kept me up to date on the process.
Resolved the matter quickly and efficiently

The help and responses i have received have been fast and comprehensive a it has been a pleasure to deal with this company.
I made a mistake booking tickets and with-in two hours using e mails to Customer Services the issue was resolved.
I am a senior citizen and this company provided understandable e mails that totally guided me through the actions needed. I am not an internet user particularity, so i thought is would be time consuming and a bit daunting, but it was none of these due to the help i received. 5 STARS

Super quick response, very helpful and all around almost surprisingly smooth experience with refunding my purchase. very happy, thank you for the help Jonathan!

I mistakenly booked the same ticket twice, then I immediately contacted the support team, and was refunded in a few minutes. Excellent service!

I needed to cancel a mistake booking and the service I received ( self service and by email) was excellent, efficient, and fast. Impressed!

It Was a very easy experience once initial contact was made.!!!

Booked tickets with the compay on Friday night and half way through I had my wifi drop, clicked back in and two tickets where purchased.

I made Tony aware of the problem and within a few hours the money was returned to my account and the one booking cancelled. Honesty is everything in business and these people look after their clients.

I will be back, thanks again.

Adrien King