Sportsnet Holidays Reviews 354

Really hate that we are not able to pick the actual seats in the stadium. The price is way to high, for the type of packages available. Would not recommend using Sportsnet Holidays in the future.

Thank you for your reply, my point about the cost being too high is that we had secured Hotel accommodation for 3 people at $1300 for 2 nights in an apartment on the Southbank and we also had reserved 2 hotel rooms for only $1900 total, whilst your packages are $999 per person which is significantly higher $2997. The Sales team have been very good and has put my seating suggestion forward, so they get 5 Stars, just wish the Hotel pricing was a significantly better. My wife is staying with me, so her hotel price should be Zero, but that option isn't available.

The pre event planning that went into this trip made it a seamless tour with no problems with ample free time to make our own adventures on the days before the F1 race weekend.
It would have been nice to go to a historical Toyota Museum while in Nagoya instead of the more modern one at Toyota headquarters.
Our tour host, Michelle, was most welcoming, helpful, and friendly, plus was keeping us all upto date multiple times each day.
Our Japanese tour host was also most helpful and no doubt was of great assistance to our Australian tour host.

I’ve just returned home from an incredible trip to China, and I truly had the time of my life.
The entire experience was perfectly organised from start to finish.
The hotel choice, excursions, transportation and grandstand seats were all excellent. Every detail was handled seamlessly, which made the whole trip effortless and enjoyable.
A special thank you to Christina for handling my initial enquiry and booking, Lucy for navigating the ticket allocation process for us all and especially Danni who was an absolute rockstar leading the group. She did an outstanding job and made the experience even more memorable.

I would not hesitate to travel with this team again and I’m already thinking about which race to attend next!

Sportsnet went above and beyond during a very difficult time for our family. My mother had a severe medical emergency, and we had to cancel our Las Vegas trip. Michelle and the team were empathetic, professional, and kept me informed every step of the way. Our refund was handled quickly and smoothly, and their support made a real difference. Truly outstanding service. Thank you again to Michelle and the team for handling everything with compassion and professionalism.

My partner had her dad had to cancel a holiday due to a family member being on deaths door. We were called to come say our final goodbye. Fortunately she didn’t pass and ended up pulling through. But even with the cancellation and a letter from the hospital, they refuse to provide a refund. Terrible customer service. Would not recommend.

What a wonderful time we had at AO2026 from Monday 2026-01-26 to Wednesday-28 in Melbourne. The tennis sessions we attended did not disappoint and the Rod Laver arena is a spectacular venue. Our seats were excellent and we survived Tuesday at 42 C,  Thank God that the roof was closed during the late afternoon match  !

The accommodation we selected, the Adina Apartments, was perfect and well located to walk to Melbourne Park (20-25 min). The Adina staff were very helpful and courteous. Overall, a very enjoyable experience. In the end, everything was done in a very professional way answering to a very high standard of excellence. This all started with a phone call from Craig Mutimer, a series of emails and by April, we were on our way to finalize our AO26 package. Craig was very helpful throughout the entire process to help us secure the desired package for what ended up being a very enjoyable stay. Session tickets were sent by email and the guest services desk answered an email about the accommodation within one hour, from Melbourne, Australia to Canada!

AO2026 is very well organized with staff on the ground that are very helpful, happy to help you and wanting to make sure that you have the best time at the Open. Every staff that we interacted with were very cheerful and happy in their job.

What an experience and good time we had. This was all made possible thanks to Craig Mutimer and the Sportnet holidays staff. It was all fun and excitement!

The host, local assistants, bus transport and accomodation were all excellent.
Particular shout out to Karen our host who just killed it in every way.

This is my 3rd time with Sportsnet . Amazing staff and organisation. They run everything like a well oiled machine
Highly recommended 6 Stars.

Everything was well organized. Staff were very friendly. An amazing experience overall!!!

We are huge tennis fans and wanted to go to The Australian Open in January of 2026. We chose Sportsnet Holidays to help us create an itinerary for our AO experience and their service couldn't have been more perfect. I worked with Craig Mutimer to craft our dates, tickets, water taxi rides and our hotel into one inclusive package. We had a total of 9 day or night sessions of tickets for Rod Laver Arena & John Cain Arena. I requested all of our seats to be in the shade and they were wonderful. Great seats on Rod Laver every time. We were in the Sportsnet Super Suite in the John Cain Arena for 2 sessions and the Suite was awesome. It's private, it has air conditioning, food and beverage service and designated bathrooms for the Suite guests. We stayed at the Langham Melbourne which was a fabulous hotel right on the Yarra River and within walking distance of the Tournament entrances. Our trip to the Australian Open was absolutely amazing and we would highly recommend using Sportsnet Holidays to book your trip.

First time I have dealt with Sportsnet Holidays and it has been such a pleasure from start to finish.
From the first enquiry I made until receiving our information and booking confirmation have been fantastic.
Our recent few days at the Aus Open saw us staying in excellent accommodation with a beautiful buffet breakfast included.
Then our actual tickets to the tennis were amazing.
Out of the hot sun on the day session and in the lower section for the night session nice and close to the action.
Will definitely be using their services again.

Last year (2024,early December) I dealt with your staff member "Will" when making enquiries about the 2025 AFL Gather Round AFL Football Carnival to be held in April in Adelaide and surrounds, and was so happy with the service, and package offered that I decided to do the same in 2026. Will was again the staff member who took my call and once again he provided terrific service in listening to, and addressing, or promising to address queries that I had. I am really looking forward to the 2026 Gather Round, due in no small part to the service that he provided.

Cannot fault at all, best way to engage, book even with backup quoting if not working. Craig was attentive, and actioned things with open nature and care.

⭐ Misleading Ticket Reseller – Premium Seats Were Nothing Like Advertised

I paid $25,000 this price includes a $15,000 for ring side front row upgrade for what Sportsnet Holidays advertised as a “premium front-row floor experience” for WWE Crown Jewel in Perth. What I actually received were side-wall seats in Section 007, nowhere near ringside, and with a side-on, obstructed angle to the ring. Fans who paid far less ended up with better, front-facing seats.

Sportsnet presents themselves as if they have special knowledge or control over seating arrangements, but their own responses make it clear they are simply a ticket reseller with no authority over seat allocation.
Yet they still sell “premium seating” packages as if the seat location is guaranteed.

When I complained, I received the same scripted lines repeatedly:

“Section 007 is premium”

“WWE supplied the seating layout”

“WWE controlled the configuration”

These replies only confirm that Sportsnet cannot guarantee the very product they are selling.

To make matters worse, instead of resolving the issue, Sportsnet asked me to remove my review — which says everything about how they handle complaints. Rather than fix problems, they try to silence unhappy customers.

If I had been shown the true seating location beforehand, I would never have spent this amount of money. The package was massively overpriced, misleading, and absolutely not what was advertised.

Be very cautious. What Sportsnet promises and what they actually deliver can be two completely different things.

As a reseller without control over seating, they should not be selling “premium” seats they cannot guarantee.

Avoid.

My response to sportnet At a minimum, Sportsnet should provide transparent disclosure prior to purchase that seating arrangements are outside their control and that they function solely as a reseller, relying entirely on the event’s official ticketing provider.
I will have no further contact with Sportsnet.

We have now travelled to the 2025 MotoGP in Malaysia and The 2026 MotoGP in Japan with Sportsnet Holidays, and both trips have been fantastic. Sportsnet Holidays made everything easy. Each time we have been greeted at the Hotel by our guide then transported easily to the Circuits. If you have travelled to a MotoGP on your own, you find that some of the Circuits are a bit remote, but Sportsnet makes the travel easy and stress free. The garage experiences that we enjoyed at the Japan MotoGP were fabulous and we had the opportunity to see some of the riders, which was also very exciting. The Tour guides we have had on both trips have been wonderful, going out of their way to ensure that you have a smooth and enjoyable experience. I would recommend Sportsnet Holidays to anyone looking to enjoy a sporting event overseas

Ian from Sportsnet whom I have been dealing with for our 2026 IOM TT is just amazing. Ian knows his stuff, is extremely helpful & just a great person to deal with. Sportsnet Holidays you guys rock. We will be booking more trips through you that's for sure.

Ian couldn't have been more knowledgeable and helpful if only you got this level service at other businesses

I was very impressed to receive a telephone call from Craig, introducing himself, and discussing this venue!
I've been traveling for over 50 years, and never had a personal phone call, without a hard sell sales pitch before. Bravo for Sportsnet!!

Smooth and easy.
I missed the presale of WWE Crown Jewel tickets, so even though these packages are, I feel, fairly pricey, my son and I know we are going to Perth, sitting together and enjoying Smackdown, Crown Jewel, Raw and a special event. Only downside was there was no event map, so our tickets are more or less going to be a surprise for us, I absolutely hope it is a pleasant one.