Springhillsuites Reviews 9

If you are looking for an over-the-top, most relaxing place to exhale, and at the same time feel like you are at home, this is the place to be.

We are here for an extended stay and have gotten to know the staff, and I have to call out a few so you will know what to expect. From the front office to the top-of-the-line staff who help keep the place tip-top, eye-catching, and welcoming — it truly shows.

Robin and Sarah make sure the start of your day begins with a smile and a hot, excellent breakfast. Even while making sure everything is fully stocked and freshly made, they still take the time to stop, greet you, and make you feel at home. Sometimes I had to remind myself we were at a hotel because they have such a warm heart toward the guests.

The front desk team — Leon, Denise, Aliyah, Shane, and the rest of the staff
(I didn't catch all of their names) — are on their toes at all times. Denise handles so many things on her own; when she is the only one there, you would think it is several staff members making it happen when it is just her, bright and early in the morning and throughout the day. Leon, Aliyah( has that spark that will lift any ones spirit, with her kind heart), and the tall gentleman who runs the night shift (I can't remember his name) all have such bubbly personalities that make you put your troubles behind you when talking to them. They even make me feel extra special with my nightly runs for a hot cup of water that I need to sleep — the microwave just won't do. It's the little things that make my stay the best.

They greet you with professionalism and friendliness to the point of making you feel like you are talking to family. Any problem you may have is addressed right away. Even if it is not in their area of expertise, they will call someone promptly to take care of it.

The only issue we ran into was the hot water in the shower dropping to a warm temperature. When the issue was handed over to Kirk, he got right on it and made sure it was fixed quickly, and even explained to me why it happened. Most times you rarely get to talk to the person in charge of the issue, or have them take the time to explain what is going on. This really shows how much he cares about the guests and not just the job.

The entire cleaning crew — I tip my hat off to them all, Angel and the rest of the team — work so hard with such ease that they blend in while keeping the hotel white-glove clean. They make it look easy, but being here as long as we have, I know their job is not. They keep everything in place even when crowds of people are coming in at once and throughout the day.

I definitely cannot forget the back-office staff. You may not see them, but believe me when I say they work very hard to make sure everything runs smoothly. Denise, Dashanne Mathis, Pinkie Mitchell, Julie Stob, Micki Despard, and Daniel Coffroad — all I can say is professionalism at its finest. They know their jobs.

I cannot go without raving about the appearance of this location. I have been to many Marriott hotels, but this one is by far the absolute best. The bright lighting is what all hotels should have — first impressions are lasting. From the moment those doors opened and we walked in, the positive vibes made me want to stay.

The rooms are clean, bright, and comfortable before you even sit down. The couch, as a third sleeping area, is just as comfortable as the beds. I like how wide it is once the back pillows are removed to give more sleeping space. The pullout is very comfortable as well. The pillows and beds felt like clouds — I slept great all night and woke up refreshed.

I also like that the carpet and furniture are not dark like most hotels. It really makes a difference. The bathroom décor truly puts the icing on the cake.

If you are looking to relax outside your room, the outdoor furniture and fire pit are top of the line. The cushions on the couches, rockers, and chairs make enjoying the weather and time with friends even more pleasant.

The only suggestion I would make is that, since I can see this location being #1 around the USA, the parking lot may need to be expanded to handle overflow.

This is my personal opinion while here on both business and pleasure. There is so much more I could say — I may write more later. I believe in giving honor where honor is due, and you all deserve it.

Keep doing what you do — we will definitely be back soon. All of my clients who come into town will have this location on my reservation list.

Tesa Hamilton
CEO, My Baby’s Bubblegum (Digital Marketing & Brand Development)
UGC Creator & Influencer, I Tried It 4 You

My 19-year-old son created an account on Hotels.com, which allowed him to book a reservation at SpringHill Suites by Marriott Newark Liberty, even though the minimum age for booking was 21. When my son learned this, he contacted Hotels.com to cancel the reservation and get a refund. After numerous phone calls and over the course of several days, Hotels.com informed us that they were unable to obtain approval from Springhill Suites by Marriott Newark Liberty for the cancellation and that there was nothing else they could do. We called Springhill Suites by Marriott Newark Liberty ourselves, which took 20 minutes to talk with someone, and they told us there was nothing they could do. It's only Hotels.com that we, as customers, can deal with on the matter, and if they told us it couldn't be refunded, there was nothing they could do. $400 lost. We will obviously never use hotels.com again and of-course share our experience with them and also Springhill Suites by Marriott Newark Liberty on reviews and here.

I stayed at the location at 3950 Arco Corporate Dr, Charlotte from 10/10/25 to 10/13/25 with my mother and younger sister. We also had 2 additional rooms 10/10/25 to 10/12/25. On 10/12/25, the fire alarm went off. My mother is disabled, we were in a room on the 2nd floor. She tripped going down the stairs and did an incident report. She reported the incident when it happened but the young lady was new, then the following morning, she reported the incident with the manager. The vice president of marketing also talked to us. Nobody has called her back and I can't sign into Marriott Bonvoy. It's like I'm blocked from the system. Because my mother is legally blind, I have taken her to several doctor's appointments. Is this how Marriott treats rewards members and people that are injured on the property?

I had a fantastic experience at SpringHill Suites Chattanooga. The location is unbeatable—right on the river with beautiful, peaceful scenery. I especially enjoyed the Jacuzzi and being able to walk right out onto the riverfront. The whole atmosphere is quiet and relaxing. I’d absolutely stay here again and recommend it to anyone visiting Chattanooga!

I called 1 hour ago and, when asking about a veteran discount, was told that they do not have any. This of course is fine, its not a requirement by any means, but when I mentioned that I would have to look elsewhere then do to the price, I was offered a 25% discount (with cancelation flexibility) to book with them as long as I became a free member. I had to talk it over with my partner, so I asked if I could call them back in an hour to secure the deal, to which I was told that I could. After shopping around, the 25% discount made this hotel the best deal, so I called back.

Calling back, I got the exact opposite experience. I was told that they would have no idea who I talked to (because they don't have any notes on any calls they take) nor what discount I was offered. I explained the offer and why it came about and was turned down by both the associate and the manager who oversee their customer service team.

As a massive company, they somehow have no way to track the calls or figure out who you talked to. Overall, a very poor customer experience, coming from someone who works in Customer Service!

Marriott, feel free to contact me about this review.

I stayed at SpringHill Suites Atlanta Buckhead location. The service I received as a loyal ambassador & titanium elite member during my stay here was terrible. The rep was inconsiderate, and extremely unprofessional. As a loyal ambassador & titanium elite member

I booked the room days in advance, but I ended up wasting 3x more money than the hotel cost after I arrived at the hotel to find out they had no rooms available.
Bc of this I also was extremely late for my business meeting, which was the only reason I flew into Atlanta.

The front desk rep Colin showed absolutely no care for the huge inconvenience caused to me.

My flight to Atlanta landed around 8am. I arranged an Uber to take me to the hotel, and arrived around 10:30am. I was willing to wait for a room, however, the front desk rep Colin said he didn’t know when rooms would be available. Then Colin lied to me claiming I could cancel, and get my paid points back into my account within minutes, so I could rebook somewhere else. I ended up having to book a same day reservation at another hotel at an extremely high rate because it was same day.

Terrible service: This hotel and the property doesn't give any respons to people from Booking! They ignore their emails! Our travel insurance advised us to cancel by Booking (where we made the reservation). They are asked several times for cancellation due medical problems. But it's not possible to contact them, so a warning to all! Even no reaction to us too which is really sad and bad!!! We're already trying together with Booking since 31 August to cancel with exception to cancel our trip which will start 21 September, with full refund, but with not any respons and no result. Even Booking is sending us that they don't respond!
Regards, Valerie

I contacted Spring Hill Suites to book a reservation and I got the worst service anyone can ever experience from an agent who said her name was Thai. She refused to transfer to the location to get my questions answered and refused to get me over to a supervisor. She hung up on me when I continued to beg her to assist me like a human being. I will never stay at this location and it’s sad when I was ready to book for my daughters birthday party. All I needed to make sure is that the pool was open. The worst service ever! Will never stay here.

The room and people In the reception was ok.
The breakfast was the worst breakfast we ever had seen.
There was a lot of oatmeal for those who like that.
Only very little bread.
There was no eggs, meat, cheese or marmalade.
We will never stay in SpringHill Suites again.