Square Off Reviews 

Board just never arrived. Messaged constantly and got fobbed off with “we have shipped it” then told “it will ship soon”.

Never received any shipping details other than delivery date (no tracking) and the delivery date just came and went.

Customer service is appalling.

Just a terrible scam company

Quick and thorough customer service on recent connectivity issues with my Grand Kingdom!

I bought 3 Neo chessboards for Christmas gifts in 2021. I still haven't received them. I've tried many times over the past 1 or 2 years to ask when I will receive them, and they told me it would be about 3 months later... the last time they told me it would be July 2023... nothing. What I can say is that they took my money immediately. A really bad company. There are many other reputable chessboard options. Just go elsewhere.

Recommended

My chessboard came like promised, and it does what I want it to do. I also ordered the software upgrade, but decided there was no need for me. The guaranteed refund promise for that software was kept as promised, friendly and prompt. I am still happily playing with the chessboard. Thanks.

Zero customer service, claims not to be a chat bot on chat is absolutely a chat bot. Ordered saturday evening read reviews and decided to cancel sunday morning. Contacted chat "We cant cancel from chat please email with proof of purchase and they will get back to you 48 hrs later" 18 chats 3 emails a facebook conversation a passed delivery date (despite having been advised on the sunday it had been shipped so could not be cancelled) I have no tracking details, no email responses, no cancelation, one chat saying it has been dispatched one saying it has not. No product and a £350 hole in my credit card with nothing to show for it. Avoid them like the plague do not ever purchase from this company. From the reviews the products are unreliable, the chances of getting the product when expected are about zero and if you want to cancel or return expect a very long period of being out of pocket.

Ordered a chessboard, all looked good, given an expected delivery date but not tracking information but was told this can take 3 days to update. Fair enough I thought, that seems reasonable, how wrong was I, Tracking information has never been updated, expected delivery date has way gone. The online chat is useless, all they tell you is somebody will get back to you with the highest priority, nobody ever does, I wasn’t even bothered if it was a little late as long as I knew. But reading reviews I’m not sure I even want the product apart from the fact that it is gift for somebody who actually requested it. So if anybody from square off read these reviews, when will my item be delivered and how can I talk to somebody who actually knows what’s going on.

I ordered a chess board in November 2022 which was supposed to be delivered in April 2023. I recieved an email in March saying that it had been delayed and that they would send me another update "very soon". Instead I received no communication until I emailed them in June asking for an update. Be replied and said that it should be delivered in August 2023. August came and went and i sent an email asking for another update. Instead of a reply, I received an email stating that my trouble ticket had been closed. So now it is the middle of September and I still don't have my board. After a little research, I discovered that this company has a terrible reputation (I guess I should have researched it BEFORE I bought the chess board!) and that the internet is full of stories like mine. What an expensive lesson!

SquareOff Pro received. Will not lay flat. Air bubbles at the rear of the board lead to a wavy surface and chess pieces sliding of their squares / at angles. Unusable as is. Raised with Square Off, ticket created (was classified by Square Off as "Low" priority). After a month of chaser e-mails, e-mail received saying Ticket closed. I would like a replacement / refund, but not clear at this point whether warranty will be honoured. Really disappointing product and service.

Square Off PLUS i have been looking for a detailed description?

Reasonably good board, cheap pieces (supposedly weighted), already showing wear and tear less than a week in. Terrible app with basic functionality (i.e. recording face to face games) hidden behind a paywall

Surprisingly bad. The board doesn't seem to work at all. however you can connect on bluetooth and get a simple beep when you move a piece but nothing more.
The app requires further logins to chess.com which I was unable to do.

I have the square off Swap . When it works , , every other game it’s a great experience. Break downs in the middle of a game are frustrating to say the least. I have emailed many many times. Since July Finally said they would replace my board , with no instructions on how to do so . I keep emailing several times a week. There is no phone number to speak to management . My recommendation is to stay away from this company until they stand behind their products… If ever

Worst company I have ever had to deal with.
I ordered a SWAP board on Nov.30 2022
It's now late August 2023
Still no board.

Disgraceful customer service! After receiving a faulty Neo board, I emailed Square off with a video of the issue. They replied promptly, asking for a video of the issue. So I replied with another video. That was 11 days ago. After chasing this up a number of times, I still have no advice for what to do with my expensive, unusable product.

J'ai indiqué le 30 juillet comme date de l'expérience, mais ma commande (pré-commande) date de mai 2022. Initialement, le Neo devait être livré en août 2022 ; cela a été une première fois repoussé à mars 2023 ; en mars 2023 on m'a annoncé le 30 juillet 2023… J'ai prévenu que ça serait le dernier délais après lequel j'exigerai un remboursement. Ma demande a été enregistrée. Bien sûr : rien le 30 juillet ! J'ai demandé le remboursement ; j'ai même fait une demande de retour (fantôme puisque je n'ai jamais rien reçu !) : pas de réponse depuis. Leur site (qui est maintenant classé URL:SCAM par Avast !) propose toujours le Neo (Z) pour… novembre ! Si cette société a effectivement produit des échiquiers qui ont réellement été vendus (modèles Grand Kingdom et Pro), elle n'est pas fiable et ne tient pas ses délais et surtout, ce qui est inadmissible, fait la sourde oreille quand on lui demande de rembourser un produit non livré (car manifestement non finalisé)…

Finalement remboursé… J'ai dû utiliser l'option "retour" alors que rien n'a été envoyé. La communication reste aléatoire au sujet de la disponibilité des produits ; il faudrait une possibilité d'annulation simple, ou savoir clairement si l'on payer pour que le produit soit mis au point ! (Le site indiquait bien "pré-commande"…)

Je ne peux toujours pas me prononcer sur la qualité intrinsèque de leurs produits…

Customer service is very poor. I wanted to return my unopened board. Website stated hassle free 30 day returns. Took a week of emailing to receive the returns form. The board was delivered back to the warehouse, emailed a few days later stating a refund to my card, nearly two weeks later still no acknowledgement l, no email to say when they will refund, if no response the only way forward is going to initiate a refund on my card which will cost square off a lot more than if they just refunded.

I purchased a board ($419!!!) For my husband end of April 2023. Gave it to him father's day June 2023) and it's never worked properly. We have contacted them through chat and email at least 6 times with no follow through. Everytime, they say that they will be in contact within 24 hours and no one ever does. I need my money back. The board is useless, constant connection issues, stops mid game, the inside mechanism suddenly jolts and knocks pieces on the floor. It's a mess. Haven't been able to complete one game.
Updated 9/27/23 Only after I left several reviews on social media and review sites did Square Off finally come through and refund my purchase.

Sent a faulty board, advised me to open a return, and now haven't bothered to OK the return request in over two weeks. CS is useless and tells me they will "escalate" it every day. Nothing happens.

Avoid these crooks

I purchased the kingdom set several years ago. I got it and it has been a great board. In the last 5 years I've seen many reviews of people saying that they haven't received boards and that they had been waiting 3+ years. Recently I've noticed the app was updated and some of the features for more advanced players is hidden behind a paywall which is disappointing to see. Based on the issues with fulfilling orders and this recent money grab on the app I would be hesitant to purchase future boards from them like the Squareoff Pro. I've been interested in the pro but if they are digging their own grave and potentially don't support the app in the future then I don't want 2 smart boards that would be not smart boards if that were to happen.

Square Off Pro is wonderful. my girls and i are playing more than ever and improving quickly. being able to play against one another across town on a Sunday morning over coffee is magical.