Sun & Sand Sports Reviews 

You will loose your mind following up for cancellation & refund and you will not get your delivery on time. It’s been 2 weeks since I ordered (I ordered on 23rd May). No signs of cancellation or refund so far. Unfortunately I have to pay my company from my pocket because it was ordered from my company credit card for a work related shoot. The tracking Status is still ‘shipped’ (as of time & date: 7:59pm, 6th June 2024). I received the delivery call on the 28th after I ordered on the 23rd and I was supposed to receive the package on the 26th. I rejected the order because I wanted the order for the 27th shoot. Been following up with them every day since 26th May. Been receiving the same template answers “investigating” and “I assure you”, “we have lodged a complaint”, “cancelation has been initiated from our end” and all. ALL LIES!! Then I get a call again on June 4th asking for the address to deliver. How many times should I cancel?!! They are really testing my patience to the extreme. It was a big mistake to trust Sun and sands. 448 aed purchase. Never again!! Please be careful when you order from here.

Edit: 11th June, status is still shipped

I bought Nike shoes size 46, payment option was cash on delivery.
It didn’t fit very well, I made a return request then used the live chat to request the refund to be cash on pick up (they already charged me 10 AED extra because I used COD payment) and their representative told me the only option available is a refund to their ewallet, I as a customer who didn’t like their products and services decided not to keep the money in their wallet and requested a Refund or transfer to my card (which is already setup for use in my account but I didn’t use it to pay for this order in particular) the representative said again no, the refund will only be sent into the ewallet and only to be used on their website within 12 months validity, then sent me “is there anything else I can help you with?”

I ended the chat because of this attitude.

Again I used their live chat and tried to talk to another agent, he was already showing bad attitude like if the management is going to cut his salary if he helped me out, he even sent “no not possible” before I even explain to him anything.

The first agent is Rand.
The second agent is Rashed.

Based on my experience :
1. I suspect they are selling fake Nike shoes.
2. Their live chat agents are clueless and impolite.
3. Compared to other businesses who are not hiring trolls for live chat services, they could write an email to the management and easily make an exception for this refund to be transferred to my CC instead of their ewallet.

But what to do?

الله يخذلكم في كل لحظة تتمنوا الخير فيها.

Offer shown on the main page for ENBD cards does not work. When contacted, customer support agent was a clear idiot and had nothing but waste of time in mind. The situation was within the said terms and conditions yet the support agent decided to go for a literacy lesson like a 12 year old. The thing is if I did not know the bank offer is not going to work (even though it clearly say on the website which was the reason I paid my money) I would have just used an alternate payment method which I would have at least gotten credit score points.
(Edit:
I'd like to clarify that a recheck shouldn't be needed for something that clearly says auto applied at checkout. In addition, the card I used was applicable in the terms and conditions at the time or order.)

Last week i brought a Fuji brand cycle from sharaf dg S&S. it had a small noise issue in break they told us it will take 5 to 6 days for service. I recieved it today, on the 7th day . I couldn't find any service made on this cycle.now more noisy I called service people. they again asked me to call to customer care.I am not sure what they did in 7 days.I literally can say no service has done on this cycle.worst experience.

Very fast and high quality services and the customer service team is amazing! Highly recommended!!

Requested for an item to be exchanged on 15th April. Pick up of the item was done immediately but the exchange item has not been delivered even after speaking to 4 different people... last one being Munder Ahmad. I've had enough so I requested for a cancellation and refund. I hope this is not a difficult task for them to complete. Namshi and 6th street are by far more efficient. Agonising experience is an understatement.

Ordered sporting clothes and they arrived on time and quality with original and great

Ordered a pair of sneakers online recently. I got it delivered within 1 day. They were fast and the shoes looked new, as they should.

Last year I ordered a pair of running shoes but not in my size, so I had to return them. The return process was surprisingly easy and fast. The refund came through easily.

This company the big cheating don’t buy from them and they are thieves .

I have been a regular customer for SSS and every time I get unmatched experience and service. I have recently purchased my baby girl’s bicycle and I have received the order earlier than planned. They are honest, reliable and operate with integrity.

My experience has always been superb with SSS online and was great even during peak sale periods of November.

Order shoes for me and it got delivered the very next day. when I wanted to exchange as the size didn't fit. It was a smoot experience overall.

Ordered clothes for my kids before Eid expected delivery didn't arrive on time and what makes it worse they lie. The delivery driver said he attempted to deliver but I didn't receive a call. It's all lies to make themselves look better. I tried to call customer service which is useless you can never get through. It rings and cuts off everytime. Don't buy from these guys save yourself the hassle please.

My order number AE02687914, Sand & Sund cancelled my order. More than 1 month still I didn’t get my refund. Theirs agent is always telling to me the same.
Just tell me how long ill be wait again for my money back…. Dis is disgusting

I ordered sneakers more than 1 and half months ago and they did not fit. For 3 weeks, I couldn’t return it because of a glitch in their system. After that, for the past month, I have contacted the customer service more than 5 times and they cancelled my return request and created a new one for some reason. The delivery guy would contact me for the location and then disappear after the location is sent and it is counted as “failed attempt” because “the customer is unreachable”. Until now, I never got my refund. Never buying from them again.

Update:
I already left the country and left the item with a colleague. Same thing happened, and they did not collect it for two months since the order that also my colleague left the country as well. They also agreed with them to return the item whenever one of my acquaintances are traveling back to the UAE due to “their understanding and empathy”. Now, they are saying that if my acquaintances are not traveling soon, they will not return it since the product may be out of stock. In conclusion, they want me to have the product even if I am unwilling to take it. I do not advise buying online, especially if you are not staying in the UAE.

I ordered a pair of flip flops online in a size 39/40, they delivered a 37/38. Nearly 3 weeks later and I am still battling for an exchange with them!
Their customer service team take a week to reply to emails and then ask for the same pictures as I’ve already sent!!
Really frustrating and a poor example of customer service.
I will not be looking to buy from them again.

UPDATE: thank you for your reply S&S. I am currently dealing with Zeina in customer service but she is not issuing me with a refund for the delivery fee, despite you sending me the wrong size to what I ordered. I was also sent a link to complete a customer satisfaction survey 4 hours ago only to find the link has expired… I would appreciate someone following up my complaint with Zeina in my behalf.

Samira sunar is so kind ,helpfu and good staff.She assists us very well.good job 👏👏👏👍👍👍After long time we were happy from your city center Sharjha store.Once again Thank you to Samira Sunar

Horrible store to deal with, made an order online and for an unknown reason, they said the order cannot be fulfilled. However, they have failed to provide me with a refund saying that they cant help me with that? Online Customer Service is useless. Do not buy from them, the headache is not worth the slight price benefit!

A very bad experience
The gift exchange policy is very poor and difficult to work with
The staff are not helpful , no manager to deal with any situation
I will not go back and deal with them again
Not recommended at all
The thing that there is no manager or someone that has authorization to do or solve a very silly problem .
Plus and this this really a very bad behavior from the lady on the cashier that she told me “ oh yes this is gift from a man , I told her from my friend and she insist it’s from a man 😠 how come she talk to me and ask me like this way
Any way I am till now waiting some one from sun and sand to call me

Delivery takes ages and when I contacted the customer service they were super rude. They refused to cancel my order and they refused to let me collect it by myself. Also when I go to my orders on the app I don’t see my order!! They hide it so we can’t cancel it.