Stagecoach Bus Reviews 

Sunday 10th May 2026 around 16.15 hours.

We were first in the queue at Bay B waiting for the 505 bus from Kings Lynn to Spalding. The bus arrived and the onboard passengers disembarked. We boarded the bus but the driver informed us the road was blocked at Terrington St Clement.

As we were going to Clenchwarton that would not be an issue we thought, again we were informed the road was blocked at Terrington St Clement. There was no empathy, emotion or explanation as we were told we were holding the other passengers up. We were left with little option but to remove ourselves from the bus!

We had encountered the same driver on our earlier 505 bus journey into Kings Lynn. We commented to each other on the lack of customer engagement and attitude of this particular driver at the time, little did we realise we would be unfortunate enough to have the same 505 bus driver on our "return" journey home.

Understand and appreciate some drivers are shy, understand and appreciate some drivers do not really want to converse with passengers, however there are situations when empathy and understanding come into play.

The driver of bus number 19130 registration number VX07 CYV was totally disinterested. Apathetic, uncaring and unsociable are three words that come to mind to best describe the driver.

We were not alone either, two other passengers we spoke to also wanted to go to Clenchwarton. We discussed the situation we found ourselves in before electing to walk to the Taxi Rank at Kings Lynn Railway Station and sharing a taxi ride back home.

There is no facility to upload and share a photo of bus number 19130 in Bay B.

I was going to write and complain directly to Stagecoach but elected to write this Trustpilot review instead hoping it would reach a wider audience.

Had the most brilliant experience today with the stagecoach bus driver ‘Simon Crumpler’ in Cheltenham from park campus to the promenade, I’m an ambulatory wheelchair user using a power chair today and normally feel like an inconvenience when they have to put the ramp down for me, long story short I was running late (rolling) put my hand out as the bus was arriving (not at the stop yet) and he saw me and waited for me at the bus stop and had the ramp ready, was so kind and keeping conversation the whole way light and positive and really just made my day, so just wanted to say a massive thank you! It’s honestly one of the best experiences I’ve had with a bus driver on stagecoach :)

I was crossing the street to get to the bus stop and the x17 bus came and was at the stop so I put my hand out to stop the bus and bus driver started pulling a face and I got in the bus and busy driver said “ well that was stupid” I felt offended and uncomfortable I am very dissatisfied that this is what the drivers are saying to customers that are boarding the bus I had a valid bus ticket aswell. I am very disappointed with the customer service I have received today. I am very upset.

Absolute shocking service this company is an absolute joke.

The app charged me but didn't give me my ticket. If I didn't have a partner in this city who didn't mind letting me borrow some money for the bus I wouldn't be able to get home at all. Terrible app, especially if you are a college student and cant exactly afford to pay for your ticket multiple times. Can't afford to eat today now because of this.

The service 49 has definitely gone down hill in the last phew years, with buses not being that clean, not surprising once a month the buses get a deep clean.
single decker being used at busy times.
the new Fleming way isn’t an improvement.
also the 55 service with buses being very late use to be a good service. Sailsbury Reds definitely come top of the list for traveling on.

Stagecoach are an absolutely appalling bus company as they don't seem to care about services not turning up as scheduled.

The S9 service from Wantage to Oxford regularly has services not turn up without any explanation or warning, and the worst thing is that their website and app still show these services as running in most cases. It's funny how their competitor in Oxfordshire (Oxford Bus Company) seem to have a good app that shows Stagecoach cancellations better than the official Stagecoach app!!!

The S9 service has always been run by double decker vehicles because of the popularity of the service, however due to a number of faulty vehicles in the fleet, some single deckers have been used in recent times. Almost 6 months later, the double decker vehicles are still not repaired and many services are still being run by single deckers, which cannot cope with the number of passengers using the service. The fact that it has taken 6 months to repair vehicles just shows how shambolic this company is as they are frequently letting passengers down with their appalling service that either does not turn up, or does not have busses big enough to fit everyone. We're just thankful Oxford Bus Company provides a good and reliable alternative service.

Sadly I don't think these issues are isolated to the S9 service, as I have friends who also comment on how unreliable the S1 and S6 services are too.

If you have a choice of bus company, I certainly would not recommend Stagecoach as I have never come across a more unreliable and uncaring company in my life, and their app certainly needs a lot of improvements to keep up with their competitors.

Buses late or don't run at all. Only use it cos it's free. Anyone who pays money for this sh** must be mental. I reckon the 52 service from Ayr is the worst in the world .

Hii good evening
Leytonstone W16 bus is not coming on time.bus time js pass away but two drivers are talking inside time is 17:50 pm.date is 15 April .so investigation and sort out problem to come on time .
Thank you

5 bus Northampton regularly just don't materialize, totally unprofessional unreliable rubbish of a service

Today I waited at 12.15 for my X4 bus that didn't turn up, I waited an hour for the next one....which didn't turn up so I waited for the 14.15 bus that disappeared turn up, so waited for the 15.15pm bus that DID turn up but the driver said the bus was faulty so was returning to the depot. Eventually the 16.15pm bus 20 minutes late. Sadly todays experience is not unfamiliar to me. Appalling service, zero communication, app and website does not reflect what's happening. I see they were given a formal warning in 2024, I will be writing to my MP to complain about the service and hope it is replaced with a more reliable one.

Bus on time. But thought driver had lost his voice. Not a smile not a word . Time he found a job he likes. Number 3 bus 10.20 from westcliffe into town.

Bus did not turn up. It was very cold. The app did not say it was cancelled so I waited and waited. I was 4 hours late at my destination. The customer service people were sorry but how can Stagecoach ever be trusted. Saying sorry is not good enough. I hope they lose their franchise.

The most shocking bus company I have ever had the displeasure of using. Unfortunately I come from Thanet in Kent, where this is the only bus company which operates and Southeastern, the only trainline to operate. So often it would seem more likely to see a swarm of flying pigs around a rainbow made of sprinkles, than to ever get to your destination on time. Stagecoach buses are almost always late, their app is terrible. They often update their app once to say delayed, then that bus disappears from the app. Then quite often half an hour of more later, about 3 buses turn up at once. I often get the loop, which is supposed to come around every 8 mins. Never in my life have I experienced that efficiency from them. They also just randomly close bus stops and do not tell you on the app. You simply get to the stop, to find some sign on it telling you the name of the next closest bus stop, in which case you are already absurdly late. I never knew how bad they were until I moved to a different area for university, where I experienced competent bus travel for the first time.

If I could give this company -5 * I would, it’s a joke!!!! Bus drivers just drive past stops, leaving people in the freezing could. But it’s okay guys the next bus is only in half an hour.
I tell you who ever was driving the number 20 on the 11/3/26 at 10:40pm CLEAN UR GLASSES. Ur driving a bus not trying to land a rocket on mars it’s not hard!……
I’ve only ever had one genuinely good experience with this company and that was thank you to a driver called Owen on the 18! Other than that if I could use another company I would! However the only bus that goes the Leigh park is this one. They had the comment removed because how unbelievably shit they are, I tell you the day this disaster of a company gets a bus to a stop on time is the day I buy a lottery ticket

Stagecoach cuts busses services between Fife and Edinburgh, especially Dunfermline. They caused busses coming from Edinburgh to get full along the way and forcing people to wait over an hour for another available bus which doubles the time for the journey.

Late buses, and when I made a complaint about something, I was never contacted. There is a bus driver who has done something they shouldn't done and Stagecoach won't remove them after so many complaints. They have lost a few passengers after this.

Dreadful.i need that bus for work. its either early and I miss it & I mean early or 30 mins late. Again stood 25 mins in rain & late for work .Tracker is useless and unreliable

Absolutely disgusting service late rude staff and don't care attitude does not deserve any stars its so bad.

I had a really pleasant experience on the 700 bus recently and wanted to leave a positive review for the driver. From the moment I boarded, the driver was friendly, welcoming, and professional. They greeted passengers with a smile and created a calm, positive atmosphere on the bus.

The journey itself was smooth and safe, and the driver was clearly very attentive to the road and the passengers. The bus departed from Havant at 10:22, and everything during the trip felt well-organised and comfortable. They were patient with people getting on and off, especially those who needed a bit more time, which I really appreciated. It’s small acts of kindness like that which make public transport a much nicer experience for everyone.

Overall, it was a comfortable and enjoyable trip, and the driver’s positive attitude really stood out. Thank you for the excellent service — it genuinely made my day better!