As others stated, the company does not ship anywhere near the delivery date. If you experience this and want your order within 2 business days after the delivery date, just cut and paste this for an... Toon meer
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Meine Bestellung kam viel später an, als angegeben. Als ich eine Email an den Kundensupport schrieb, dass ich die Bestellung nicht mehr möchte, sondern mein Geld zurück, würde dem nicht nachgekommen.... Toon meer
Bedrijf heeft geantwoord
if you’re going to order from this company allow at least double the expected shipping time because mine took 6-7 weeks to get to me. however, the stickers that i ordered are really lovely so i’d say... Toon meer
Bedrijf heeft geantwoord
I had to pay extra import tax since the package came directly from China. I received no customer service for a few months until leaving this review. During these months, it was not possible to un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stamprints is a company specializing in the production of wax seal stamps, rubber stamps, and journals. All the products we sell are co-produced by our own factories and selected high-quality factories. Our products are made from the highest quality, eco-friendly materials, and we are constantly improving the quality of our products based on our customer's feedback and opinions. Hopefully, you can find something that presents your personality on Stamprints.
Contactgegevens
FLAT/RM B 5/F GAYLORD COMMERCIAL BUILDING 114-118 , 999077, Hong Kong, Hong Kong
- +85246647084
- faith@stamprints.com
- stamprints.com
2,6
Slecht
88 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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I would avoid
I would avoid. It took forever to arrive despite paying £24 for express postage. They said they would refund the postage but after chasing for weeks I have given up. Contacting support is a waste of time. I get the feeling they don't want customers to know it is coming from China and are dishonest about how long it will take.
1 december 2023
Review zonder uitnodiging
Antwoord van Stamprints
Update:
Hello, we have completed the shipping fee refund. We sincerely apologize for the inconvenience caused and please feel free to contact us if you have any other questions.
__________
I'm sorry for the inconvenience.
We have checked your order. The communication confirmation and production of customized products take a long time, resulting in shipment being later than expected.
We will refund your shipping fee. You can check within a few working days. If it does not arrive, please feel free to contact support@stamprints.com.
I am waiting to hear about my order
I am waiting to hear about my order. I emailed support and there has been no reply. I need to know when it will ship. Just having an order number does not suffice. Would not recommend this company as there is no communication.
20 november 2023
Review zonder uitnodiging
Antwoord van Stamprints
Hello Chelsy,
We checked the order status based on your name, and we have issued a refund on November 24th. We will contact paypal again to check the refund progress. If you have any further questions, please feel free to contact us.
Amazing products with best quality
21 oktober 2023
As I write
As I write, it has been 6+ weeks, and still I have not received my order. I only heard about the prigress of my order when i contacted the company. Miraculously, the following day it shipped (allegedly). The inference is that this is an American or British company, when in fact, it is Chinese. My only hope is that the positive reviews of the quality of the merchandise are real, and not a figment of the company's imagination.
28 september 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. The delay you mentioned is likely due to the Customs declaration process, which is a standard and essential step for international shipments. Regarding the shipping location, we have warehouses in various countries, and the shipment location depends on the availability of the product you purchased. Rest assured, the quality of our merchandise is not a figment of our imagination; we ensure to offer our customers high-quality products.
We are committed to ensuring that you receive your order as soon as possible. If you have any further questions or concerns about your order's status, please don't hesitate to reach out to us.
The courier is full of lies
The courier is full of lies. It will not be delivered for almost a week. I call and ask that it is lost. After a while, it says it will be signed for, and then it says I will give you a refund.
25 oktober 2023
Antwoord van Stamprints
Dear customer,
We sincerely apologize for the delivery issues you've experienced. We understand that delays and communication problems with couriers can be frustrating. Your feedback is invaluable, and we take your concerns seriously.
To assist you better, could you please provide us with your order ID? Our customer service team will promptly reach out to you to gather more details about your order and address the situation effectively.
Thank you for sharing your feedback, and please know that we are committed to continuously enhancing our services to ensure a better shopping experience for you.
As a nature lover, I adore Stamprints' commitment to eco-friendly materials.
As a nature lover, I adore Stamprints' commitment to eco-friendly materials. Their journals, made from sustainable sources, are like a canvas for my thoughts and sketches. I feel a connection to the environment with every page.
15 oktober 2023
I do not recommend this company.
They are way to slow, 3 weeks later and still no package. They make you think they send from Europe but in fact they just send from China. So really, you could get the same product for 30% of the price if you contact Chinese sellers directly.
But it was my fault for not checking reviews here at first so, if you have time to wait 4+ weeks for an order. This is the company for you.
22 oktober 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for any inconvenience you've experienced. Our company operates warehouses in various countries, and the specific shipment location is determined based on the availability of the product you've purchased.
The lead time for deliveries can occasionally be extended for several reasons. Customized products, for instance, often require more time for creation compared to pre-made items. Additionally, customs clearance procedures can introduce delays, as international shipments are subject to regulatory processes. There are situations where random customs inspections can occur, resulting in an extension of the lead time. These inspections are beyond our control but are essential for security and compliance reasons.
We promise we continuously monitor the progress of your package and provide updates along the way. The estimated delivery time serves as a reference point, and we sincerely appreciate your patience and understanding in such situations.
We value your business and are committed to ensuring a smooth shopping experience for you.
pleasant and safe shopping :)
It's nice that you are always polite when communicating. You are an institution that gives people trust. It was my pleasure to work with you <3
21 oktober 2023
This is not right
This is not right. Somebody needs to report this company to the business bureau. You guys are taking peoples money and it’s not right. My order has not even shipped yet. It’s ridiculous it’s only paper!!!!
19 oktober 2023
Review zonder uitnodiging
Antwoord van Stamprints
We genuinely apologize for any inconvenience you've experienced. We have already sent out your order, and our customer service team has reached out to you to ensure everything is in order. Your satisfaction is essential to us, and we're dedicated to making this right for you. Thank you for your patience and understanding.
The best store
I've shopped from many brands so far, but Stamprints is definitely the best I've seen. There is a wide variety of products and most importantly, their prices are very affordable compared to the market. Not to mention the quality of the products!! Everything is amazing and extremely high quality. Once the products are shipped, they arrive within 12 days at the latest, wherever you are. This is the best store I can recommend to you! Thank you stamprints 🖤
17 oktober 2023
Very satisfied
The attention to detail on the stickers I received is remarkable. It's evident that they take pride in their work. Very satisfied!
30 september 2023
Antwoord van Stamprints
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our shop. Wishing you a fantastic day!
Common sense not so common
Took about 7 weeks to finally come. After me emailing twice for it's whereabouts. The courier company they use sucks with zero communication.
As for the stamp I bought, that is actually decent quality and seems ok. It was the largest size stamp I could order with a wooden handle. I added the option of a stamp pad with my order. The stamp pad was a piddly size about a quarter the size of my stamp so therefore completely useless and a waste of my money. I now have to go to officeworks to get an appropriate sized stamp pad.
You would think if they add the option to buy a stamp pad you would one that matches the size of the custom stamp that you had just purchased.
3 september 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We sincerely apologize for the delay in receiving your order, and we understand your frustration with the extended wait. International shipments can encounter customs clearance delays, but we're actively working to enhance our shipping processes to prevent such delays in the future.
Regarding the stamp pad size issue, we assure you that we are taking steps to ensure that such details are communicated more clearly in the future.
Your patience and feedback are immensely valuable to us, as they guide us in making necessary enhancements to ensure a better overall experience for you. Thank you for bringing these matters to our attention.
Once again, we apologize for any inconvenience you faced and greatly appreciate your continued support.
Import tax, newsletter
I had to pay extra import tax since the package came directly from China.
I received no customer service for a few months until leaving this review. During these months, it was not possible to unsubscribe from their newsletter, but they have now unsubscribed me and offered a discount code.
It seems like their customer support is improving.
22 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
Dear Customer,
We appreciate your feedback and would like to clarify some aspects of our operations. Stamprints operates with multiple warehouses in different countries, and the shipment location is random, primarily based on product availability.
Regarding the email issue, our customer service staff has already unsubscribed your email from our mailing list. If you encounter any problems or have further concerns, please feel free to contact us. We are here to assist you and swiftly address any issues you may have.
Thank you for your feedback, and we aim to continuously improve our services.
Don't order
Don't order. You will waste your money and time. Not received goods. Emailed 4 times...Twice was sent an automated message saying the parcel was in customs. Emailed again a new parcel was sent (apparently). Still nothing. Have Emailed 2x again. No response!!!. Their customer service sucks!! Tried to get a refund...again No response!
This company is a SCAM DO NOT PAY MONEY. YOU WILL NOT GET YOUR GOODS.
16 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the delays and inconveniences you've experienced with your order. We will promptly investigate the status of your order. To assist you further, please provide us with your email address, or feel free to contact our customer service staff, and we will ensure that you receive the necessary information regarding your order. Your satisfaction is our priority, and we are here to help.
Not recommended
I am not quite happy about their product. They should be more careful about customer demand.
26 juli 2023
Review zonder uitnodiging
Antwoord van Stamprints
We value your feedback and apologize if our product didn't meet your expectations. Customer satisfaction is important to us, and we strive to improve based on feedback. If you have specific concerns or suggestions regarding your order or our products, please feel free to share them with us. We are committed to understanding and addressing customer demands better in the future.
Very poor service
Very poor service. I ordered a stamp over 6 weeks ago, and according to my order, it still has not been fulfilled. Customer service and support at Stamprints appear to be canned responses, blaming customs and carriers rather than looking to help with my inquiries. I would strongly advise seeking alternatives rather than using Stamprints
9 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
I apologize for the delays and inconveniences you've experienced with your order. We understand your frustration, and we take your feedback seriously. May I kindly ask for your email address? Our customer service staff will investigate the order status for you and work to improve our customer service. If you have any specific inquiries or concerns, please don't hesitate to reach out to us, and we will do our best to assist you. Your satisfaction is important to us, and we appreciate your patience during this process.
Don’t order !
Impossible to track a simple package and delayed delivery. Had I known I was ordering from a Chinese site I would never have done it.
It’s faster to go to your local shop and buy DIY paper.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Stamprints
We apologize for the difficulties you've faced with tracking your package and the delayed delivery. Your feedback is valuable to us, and we're sorry for any inconvenience you've experienced.
Regarding the origin of our site, we'd like to clarify that while we are based in Hong Kong, we have multiple warehouses in different countries. The shipment location is random and depends on the availability of the product you purchased.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're here to assist you.
Delivery service and tracking, very weak
Ok this would have got 5stars but I’m giving it 1star because the distribution is vague at best, this item was in a tiny package and thrown over a back fence where it was laying in a puddle under a drain pipe there was no note through the letterbox which they would of oassed.
“The quality is top notch” but everything else is really weak!
Around 6weeks to arrive, after the wedding it was meant for.
I’m disappointed because it smelt of sewage and that’s down to the delivery service and it was around £39.00 so not cheap!
Such a shame.
21 juli 2023
Review zonder uitnodiging
Antwoord van Stamprints
We're truly sorry to hear about the disappointment you experienced with the delivery of your order. Your feedback is invaluable to us, and we want to assure you that we take this matter seriously. We will reach out to all the carriers to prevent such incidents from occurring in the future.
Your feedback serves as a crucial guide for us to enhance our services, and we are fully committed to implementing improvements to ensure a smoother and more satisfactory experience for our valued customers.
Ordered in May
Ordered in May. Not recieved goods. Emailed 4 times...Twice was sent an automated message saying parcel in customs. Emailed again a new parcel sent (apparently). Still nothing .Have Emailed 2x again ...No response!!!. Their customer service sucks!! Tried to get a refund...again No response!
This company is a SCAM DO NOT PAY MONEY. YOU WILL NOT GET YOUR GOODS.
25 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We sincerely apologize for the frustrating experience you've had with your order, and we understand your concerns. To help you further, we would like to investigate the status of your order. Could you please provide us with your order number or the email address associated with your order? This information will enable us to look into the situation more effectively and work towards a resolution.
We want to assure you that we are committed to resolving this issue and ensuring a better experience for our customers. Thank you for your patience, and we look forward to assisting you further.
Do not order from here
Do not order from here. You will have issues if you do. Just a warning.
27 mei 2023
Review zonder uitnodiging
Antwoord van Stamprints
We appreciate your feedback and take it seriously. We're sorry to hear that you've had issues. We're continually working to improve our services and ensure a better experience for our customers.
If you have any specific issues or feedback you'd like to share with us, please feel free to provide more details. Your input helps us identify areas for improvement, and we value your feedback.
Thank you for taking the time to share your thoughts with us.
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