Station Garage Horsham Reviews 

No pressure at any time, I was shown a few cars, and picked the one I liked. Mark R is is a credit to the company. Overall it was a refreshing experience. Viewed Wednesday, drove away Friday. Very happy indeed. Service was cordial, competent, and professional from start to finish. Yes, I will gladly recommend them to others.

Brilliant service by Chris Stone when looking to buy my new Skoda Fabia

Located a car to buy on this dealership's website. Paid a reservation fee to reserve the vehicle. The website valued my car's part exchange value at £20,800, provided it was in showroom condition.
I attended the dealership this morning, and test drove the vehicle I wanted to buy. Sadly the whole deal collapsed , when I was informed that my part-exchange allowance had shrunk by £1,800 !!!!! this despite the salesman agreeing that my car was indeed in showroom condition.
If Skoda wish to sell their cars, they should not allow their dealers to seduce potential customers into showrooms by offering grossly inflated part exchange valuations online. This dealership's practice borders on dishonesty , and deters a productive relationship with potential customers.

Very professional and friendly service from Aiden. A great experience all round.

Very helpful and friendly, found exactly what I wanted within 24 hours
Very impressed

We were very happy buying a new car from Aiden at Station garage Skoda Horsham. He was very helpful and informative and he wasn’t pushy, he let us decide what we wanted and when. All in all very happy.

From the moment I went into enquire about a Yetti & subsequent test drive & purchase, salesman Jake Roberts was so helpful, friendly, patient & knowledgeable & saw me through the whole progress where nothing was to much trouble.
Cannot fault & so grateful to Jake.

Andree Day
July 2026

I have never felt the need to leave such a negative review before, but after five months of unnecessary stress, inconvenience and frustration, I feel other customers deserve to know about my experience with Station Garage (Horsham).

Between myself, my husband and a close friend, we have spent almost £100,000 purchasing vehicles through this dealership. To be treated in the manner that I have is nothing short of disgraceful.

I was led to believe my service plan was included with my finance agreement. Over a year later, direct debit payments suddenly started being taken from my bank account, leaving me to spend months trying to establish what had gone wrong. I was passed between Station Garage, Volkswagen Financial Services and Škoda UK before the garage finally accepted responsibility and paid for the service plan. This should never have happened.

I was also asked to send my V5C to the dealership so it could be forwarded to the DVLA regarding the taxation issue. I paid to send it by recorded delivery. My V5C was never returned and, after months of chasing, I was told I would have to contact the DVLA myself and pay £25 for a replacement. Although the dealership eventually reimbursed me, this was only after yet more complaints. At every stage, I was the one left doing the chasing.

To make matters worse, I was never informed before registration that my vehicle price had increased above the £40,000 threshold, leaving me liable for the higher rate of Vehicle Excise Duty. Had I been told at the time, I could have made an informed decision. Instead, I was left paying hundreds of pounds more in road tax than I had expected.

The after-sales service has been, without question, the worst I have ever experienced.

I sent a detailed formal complaint by recorded delivery to the owners of Station Garage on 17 June. More than five weeks later, I had not even received the courtesy of an acknowledgement. Škoda Finance also referred my complaint to the dealership for investigation, yet again I received no response. That level of disregard for a loyal customer is simply unacceptable.

The only reason any of these matters were eventually resolved was because I repeatedly chased Volkswagen Financial Services and Škoda UK. Had I simply accepted what I was originally told, none of these issues would have been corrected.

The most disappointing aspect of all is that this entire experience has completely destroyed my confidence in both this dealership and the Škoda brand. My Škoda Karoq was only just over a year old, yet I have already traded it in and purchased a brand-new Lexus because I no longer have any confidence whatsoever in Station Garage or the level of aftercare they provide.

A dealership should be judged not by how it sells a car, but by how it looks after its customers afterwards. Unfortunately, Station Garage failed that test at every opportunity.

I cannot recommend this dealership to anyone. If you value honesty, communication and proper customer service after you’ve bought your vehicle, I would strongly encourage you to consider purchasing elsewhere.

I was looked after extremely well by Jake, very professional and supported me through out, would not hesitate to recommend Jake and the team at Skoda Station Garage.

Excellent experience throughout buying my new car. Having been with Station Garage for about 16 years, I know how honest, trustworthy and decent the team are. I wasn't disappointed this time either.

I can’t thank Russell and Jake enough for their help , patience and kindness.I didn't feel at all pressured in making my decision to buy my car and, despite my numerous emails asking questions, all were answered clearly, politely and patiently.

As the car I chose was unfamiliar to me, time was put aside to help me get to grips with all the key functions. My car suits me very well and is a joy to drive.
No- one could have done more to make my experience wholly positive Thank you especially to Russell and Jake.. I’m reminded why I always go to Station Garage. for my cars.

My wife and I were hugely impressed by Jake Roberts.
Buying a car (whether new or second hand) can always be a daunting experience, but Jake was ultra professional, extremely helpful, and was always on hand to help us through everything.
Jake is a credit to himself and to Station Garages.
I would not hesitate Jake and Station Garages to anyone looking to buy either new or second hand.

From initial enquiry through to sale, the whole team have been extremely professional and helpful, listening to my requirements. I dealt mainly with Mark who kept me updated throughout the process and even offered to pick me up from the train station when he knew I was without transport. Alan initially sourced the car I eventually bought and he too couldn't have been more helpful. There was no pressure put on me and the whole experience was very positive.

Professional, knowledgeable & friendly staff

We had a great experience at Station Garage Škoda. Alan and Amanda were exceptionally helpful and couldn’t do more for us. They were knowledgeable, thorough, and really took the time to help us find the perfect car for my needs. Thank you so much!

I purchased a new Škoda Fabia Monte Carlo from Station Garage and had a great experience. The team were helpful, not pushy, and provided clear finance options to suit my budget. Communication was excellent throughout, with regular updates, and the delivery even fell on my birthday! I’m very happy with my car and will return for servicing. Thank you!

A great experience from start to finish with regular updates for my new Fabia. The team were really friendly and willing to help and the place had a nice family owned vibe. Extremely pleased with my new Fabia and great value for money.

We were recommended by a friend to visit Station Garage to discuss the possible purchase of a Skoda. The salesman Russell spent a lot of time with us discussing alternative models and the advantages of an automatic car. We test drove a manual and an automatic car and decided on the automatic. Russell located a 1 year old low milage car which met all of our requirements.
We would thoroughly recommend Station Garage.