nur verschwindend wenige der Statistiken, die statista führt, sind mit dem basic account zugänglich - nahezu alle erfordern ein upgrade für sage und schreibe 199 Euro. Und dieses upgrade wird in ger... Toon meer
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Lees wat reviewers zeggen
Der Basisaccount ist meiner Meinung nach nutzlos. Habe meinen Account umgehend gelöscht. Warum sollte man einem Unternehmen kostenlos Daten zur Verfügung stellen, welches 149€ im Monat für ih... Toon meer
Bedrijf heeft geantwoord
Für den angebotenen Service ist der Preis nicht gerechtfertigt. Die vermeintlich kostenlose Version bietet überhaupt nichts. Man wir über ein Abomodell in die Falle gelockt, obwohl die zur Verfügung g... Toon meer
Bedrijf heeft geantwoord
Dank Statiska spare ich mir super viel Zeit bei meine Researches und schaffe diese in kürzester Zeit. Nicht nur wichtige Daten, die ich zur Untermauerung von Argumenten für Pitchdeckt benötige, sonder... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contactgegevens
Johannes-Brahms-Platz 1, 20355, Hamburg, Duitsland
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1,9
Slecht
294 reviews
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Company that tricks customers
I had an unfortunate experience with this company. I inadvertently purchased a subscription, promptly cancelling upon realising the amount charged without utilising any of their services. I did not access any statistics during this period. Despite this, my request for a refund was declined. Initially, they claimed I had accessed their services, which is untrue. When I contested this, they maintained their refusal without further explanation. This raises concerns about the integrity of their statistics, given the encountered unethical conduct. A company's culture often reflects in its practices. Regrettably, this experience has eroded my trust in their services. Will never engage with them in the future.
21 augustus 2023
Review zonder uitnodiging
Antwoord van Statista
Hi CB,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
In each and every case like yours we have to check in our system if the account has been used. This means being logged in and viewing (not only downloading) data behind our paywall. If your account was used to view premium statistics, we cannot refund your account. Our company is also partners with other data providers and when our customers view their information, we also must pay for this viewing. This is what we had to answer you.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at eu.support@statista.com.
Many thanks and kind regards
Your Statista Team
Easy to use
Easy to use - fantastic resource with a depth of data in a digestible format
15 september 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Bruce,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
We're happy that the depth of content and its presentation has left such a great impression on you!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions or feedback, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
scam!!!!!! do not trust their marketing
cost me USD 468.00 for one report, and the report provided i can got it FOC at others network. i'd complaint to customer services bcz their package highlight monthly price in bigger size and mislead customer to purchase monthly but it was compulsary to pay annually without trail!!!! Beside, after paying USD 468.00 annually i still need to pay if i wanted to download for another report! what a shame?! Thank you for teaching me what is a good marketing to scamm ppl money!!
8 april 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Unfortunately, our request for more information regarding this case was not responded to - please be aware that all Statista accounts have a minimum term of 12 months, paid in total at the beginning of the subscription period - this is due to the nature of our data partnerships, and also why we do not offer trial periods to our premium data, as we ourselves pay our data partners when providing users with access to the premium data on the platform.
All of our reports on the platform are compilations of premium and free data, all located readily in one place for the ease of the customer - none of our reports are formulated with only free data, and all contain a premium data majority. Regarding the content on our platform, 16% is from public sources, 35% is from exclusive data sources, and for the remaining 49% of the data, Statista is the primary source, as we are both a data aggregator and producer.
Different account types provide different access levels on our platform, and depending on the account type that you purchase, there will be data that is inaccessible and requires a different account - this is all made clear in our account comparison pages which can be viewed before, during and after purchasing an account.
If ever unsure of what you will get from an account, our support teams are always available to help before any purchases are made.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
It seems the extremely greedy animals…
It seems the extremely greedy animals who run this site have QUADRUPLED their Starter Account price from $468 USD per year just 1 year ago to $1,788 USD per year now. There is no other option for use. Just to "unlock" a chart or two I need, I have to commit to paying $149 USD monthly for 12 months.
That's flabbergasting thievery considering all they do is compile statistics from diverse free sources AND THEN HIDE THE SOURCES FROM YOU.
9 september 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Niveen,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Our pricing has been adjusted to more accurately reflect the value of the premium data that is provided. Each year, Statista heavily invests in generating more high quality-data, and in maintaining our complex data partnerships – our goal is to be an all-in-one data solution for businesses and institutions, as a result we also include sources that are freely available online in our search results, however this is a tiny fraction of the over 1m+ statistics that are available with our Starter Account.
Statista does not provide accounts to individuals and is strictly for companies and institutions wishing to take their market research to the next level – we do not offer solutions for individuals that wish to access a single, or handful of statistics on our platform. We ourselves pay our data partners when providing access to the premium data pool on our platform, and this is reflected by our pricing.
Source information for premium statistics can be viewed with the Starter Account, and this source information is only unavailable if a user does not have an active subscription to the Statista platform.
All Statista accounts have a minimum term of 12 months, paid in full at the beginning of the subscription period, and are strictly provided on B2B terms.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Statista
Do not subscribe to the service
Do not subscribe to the service, very weak info and despite that they auto renew for another year without letting you know and start chasing you to pay for something useless. This is a trap and you should avoid it
9 september 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Majd,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were also sent attached to your purchase confirmation).
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that we require notice of cancellation 6 weeks prior to the end of the subscription period to prevent it from automatically renewing.
As we did not receive cancellation notice in advance of the renewal period, your account renewed.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Absolut nicht empfehlenswert!
Daten sind oft nicht exportierbar und damit für Projekte nicht verwendbar. Man recherchiert selten im Beruf für eine Schulpräsentation, daher nicht empfehlenswert.
Der Kundenkontakt mit Statista verläuft in der Regel überhaupt nicht wertschätzend.
14 augustus 2023
Review zonder uitnodiging
Antwoord van Statista
Hallo Herr Widdig,
vielen Dank für Ihre Hinweise.
Prinzipiell sind unsere Kunden mit der Aufbereitung und Exportierbarkeit unserer Daten sehr zufrieden. Bei der von Ihnen genutzten kostenfreien Account-Variante gibt es aber natürlich Einschränkungen, was beispielsweise die Zugriffsmöglichkeiten betrifft. Wir bitten, dies zu entschuldigen.
Bei weiteren Fragen kontaktieren Sie uns gern über kundenservice@statista.com
Viele Grüße von Statista
Positiver und professioneller…
Positiver und professioneller Austausch. Es wird Verständnis für die jeweilige Situation aufgebracht. Zusagen und vereinbarte Termine werden eingehalten.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Statista
Hallo liebe Kollegen vom Bildungsnetzwerk,
es freut uns, dass wir gemeinsam eine Lösung für die doch etwas vertrackte Situation finden konnten und bedanken uns ebenfalls für die hervorragende Kommunikation. Vielen Dank für dieses Feedback.
Bei weiteren Fragen kontaktieren Sie uns gerne wieder.
Viele Grüße von Statista
Excellent tool
10 augustus 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Clifford,
Thank you for your feedback. We're glad to hear about your positive experience Statista and that you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Prompt and accurate response
Asked for help and Suave proved really helpful in providing an accurate response
2 augustus 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Steve,
Thank you for your feedback. I'm glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Dodgy behaviours
Dodgy behaviours
Worst customer service ever. They force you into renewing when there was clearly no intention to renew (and no usage for months). When I made them aware that we did not want to renew, they were misleading at best and threatening. Awful company, stay away!
27 juli 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Sophia,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that we require notice of cancellation 6 weeks prior to the end of the subscription period to prevent it from automatically renewing.
In this case, a reminder email was also sent prior to this 6 week period, kindly reminding you that if you do not wish your account to renew, you will need to cancel.
We received notice of cancellation after the account had already renewed.
If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Excellent support from Suave
Excellent support from Suave, who responded immediately to my queries.
21 juli 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Bernadette,
Thank you for taking the time to leave such fantastic feedback!
I'm glad I was able to respond to all of your queries, and assist you with accessing the Statista platform.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
They just renewed my account 6 WEEKS in…
They just renewed my account 6 WEEKS in advance. This is malpractice to squeeze out money for a bad product. I hate Statista. Money-grabbing, low-effort product. You get near to nothing for €750 a year. This is utter bs. They should send us a message before the renewal, this is just outrageous.
21 juli 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Jef,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that the account will automatically renew if we do not receive notice of cancellation 6 weeks before the end of the subscription period.
Statista has not attempted to renew your account in advance, we notified you of the renewal of the account, as we did not receive notice of cancellation.
The duty to cancel the account subscription rests with the user, and Statista does not make the assumption that a user will cancel their account.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Unable to Login
Suave responsive and eventually solved the login problem
19 juli 2023
Review zonder uitnodiging
Antwoord van Statista
Hi,
Thank you for your feedback - I'm glad I was able to assist you with access to the platform.
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Width of data on one single platform
Width of data on one single platform, well presented and easy to download
8 juli 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Sheran,
Thank you for taking the time to leave such a positive review!
We're glad to hear about your positive experience with Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service and we are always looking for ways to improve.
If you have any questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Statista
Ich wurde vom Statista Kundenservice…
Ich wurde vom Statista Kundenservice äußerst höflich und zuvorkommend betreut, um mein Anliegen zu lösen. Insgesamt war das Unternehmen sehr entgegenkommend, nachdem ich irrtümlich als Studentin einen Account angelegt hatte und mir eine Kulanzlösung angeboten wurde.
4 mei 2023
Review zonder uitnodiging
Antwoord van Statista
Hallo Frau Steinwender,
vielen Dank für Ihr Feedback und dass Sie Ihre positive Erfahrung bei uns geteilt haben.
Es ist stets unser Ziel, unseren Nutzern den bestmöglichen Service und kundenorientierte Lösungen anzubieten.
Bei weiteren Fragen kontaktieren Sie uns gerne wieder.
Viele Grüße von Statista
Gute Lösungen und eine Partnerschaft…
Gute Lösungen und eine Partnerschaft auf Augenhöhe
26 juni 2023
Review zonder uitnodiging
Antwoord van Statista
Hallo Herr Muck,
vielen Dank für Ihre positive Einschätzung und Bewertung.
Bei weiteren Fragen kontaktieren Sie uns gerne wieder.
Viele Grüße von Statista
Be Careful - Unfair Business Practices.
Like other recent reviewers, I have had a terrible experience with them. I signed up for a 12-month subscription in May 2022 and used it a little as the data on my plan was average. Come May 2023, they provided no reminder of the auto-renewal and issued me an Invoice. When I stated that I did not want another annual subscription, they hit me with the six weeks cancellation clause. I even offered to be released from the yearly subscription onto a monthly one and pay for three months. Their customer service team in Germany said they could not reduce or cancel the invoice.
I have multiple digital subscriptions, each with a renewal reminder in time to decide if you want to continue or not. They could even have seen that I had not logged in for a long time and chosen to do what I would expect from any business. Auto-renewal clauses are legal in the EU, but there must be some ethical business process that they have to follow. I am now seeking advice on this.
1 juni 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Mohit,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Before, during, and after the process of signing up to the Starter Account, you were provided with the opportunity to view our terms and conditions, as well as the product description which clarifies our renewal and cancellation policies (Upon subscribing, a copy of the T&Cs and product description were sent attached to your purchase confirmation).
Due to the digital nature of our products and the immediate access to our content by subscription, we cannot offer refunds after a product has been purchased or downloaded.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Statista
I signed up for a 12 months…
I signed up for a 12 months subscription and really wasn't impressed. The data is fine but then they provide no reminders on annual renewal but require a six week cancellation process in writing and then try to charge you renewal and just send an invoice and charge the card. The email they send is laughable as they clearly expect you to complain as it says "just to let you know you would have been required to provide six months notice in order to cancel"...disagrace
16 juni 2023
Review zonder uitnodiging
Antwoord van Statista
Hi John,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms and conditions agreed to when signing up to Statista, unless cancelled 6 weeks prior to the end of the subscription term, the subscription will automatically be renewed for an additional 12 months.
Our cancellation policy can also be found in the FAQs on our website under 'How long are the account subscriptions valid?' - https://www.statista.com/help/#faq52a6f3e429f8d06e6a00000d
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Fraud warning!!
Fraud warning!!!
This company is a scam do not respond or use.
We have made representation to action fraud and the police however they are a trading entity so also via the financial ombudsman and we are now making a small money claim against them to cover any legal costs incurred fighting their aggressive attempt to extract funds from businesses.
16 juni 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Woody,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Statista
Great insights even with a base…
Great insights even with a base subscription!
Worth it.
16 juni 2023
Review zonder uitnodiging
Antwoord van Statista
Hi Francesco,
Thank you for your wonderful feedback! We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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