Generator Reviews 102

Elendige værelser, med hårde senge og puder, derudover fundet snavs både i seng og under. Elendig oplevelse herfra.

Elendig service! Mit gymnasie og jeg har netop, opholdt os på dette hotel og har været udsat for tragiske oplevelser! På et af værelserne var der sket en lille fejltagelse. En brandalarm var faldet ned ved et uheld, men intet synligt var sket. Alarmen blev sat på plads med det samme igen, og ingen regnede med at der var sket noget. Dagen efter får vi af vide at vi skal betale 2000 kr det uheld der skete??! Hvordan kan man være bekendt at gøre det. Udover det er der utrolig dårlig service. Personalet er for stressede og lader det gå ud over de besøgende.

Alt for små toiletter og bade (ift. et 6 personers fællesværelse). Flabet personale. Lagen havde en falsk øjenvippe klistret fast.

aldrig vælg det her hotel. Badeværelset og toilettet i en 6 mands værelse var alt for småt. Man kunne nærmest ikke være derinde.

Badeværelset i 6-mands værelserne er alt for små, og der kommer næsten intet vand ud ad brugseren. Der er intet plads ved toilettet.

Har netop bestilt to overnatininger på Generator London gennem Booking.com, men finder så ud af at det er nærmest umuligt at tage til London lige pt. pga. PCR tests mv., så jeg ønsker at annullere eller blot rykke mit ophold til senere. Det kan så ikke lade sig gøre, da jeg er kommet til at vælge en ikke-refunderbar booking. Der er INGEN forståelse fra hotellet overhovedet. De er iskolde. Ingen annullering mulig - heller ikke mod et gebyr. Det er heller ikke engang muligt at få en voucher til senere eller rykke opholdet et par måneder. 1800kr. lige ud af vinduet!
Virkelig dårlig service!!!!

This hostel is absolutely amazing. First of all they have an amazing team in reception. There are several people working there and all of them were so nice and helpful to me. I went there first time so I needed to ask few questions, but the receptionist was more then amazing. If she could she would bring a heaven down for me.
There was also another receptionist ( male) who helped me a lot with finding a way to the place I was going.
The beds are very nice, clean and comfy. Only the bathrooms could be improved a little but they actually sent me a message they are working on it.
Well to sum up, I had a great experience with Generator! thank you:)

Brazil is in the midst of a very serious Covid-19 pandemic, with successive records in the number of deaths and infected people, ranking second in the world.

Considering the very serious pandemic of Covid 19 that devastates the world and, in particular, Brazil in the year 2021, countries in Europe, for sanitary reasons, restricted the entry of Brazilians, leading airlines, trains, and hotels to cancel our reservations , all with full refund, just missing the Hostel Generator Amsterdam.

However, without considering that we were unable to travel for reasons beyond our control due to a pandemic that resulted in the closing of borders and the cancellation of flights for Brazilians, Hostel Generator Amsterdam unreasonably refused the refund.

Thus, we reiterate the request to cancel our reservation No. 265063-502679023, with full refund of paid nights.

Sincerely,
Eduardo Leite and Rebeca Santos

Vi havde en rigtig hyggeligt aften og personalet, specielt den ene bartender var meget sød og hjalp os med det mindste! Super tålmodighed!

Vi har haft en fremragende aften med spil, god mad og hvad alt indebærer. Bartender Terrry og Malene sørgede for en 5-stjernet oplevelse, så god kundeservice skal man lede længe efter. Man fornemmer tydeligt at personalet ønsker du har en god oplevelse, og de sørger for alle har det godt. Vi kommer helt sikkert igen!

I am not some sort of anti-fa whatsoever, yet what i experienced there is absolutely not clearly legal; rather some sort of radicalism and formulation of covert fascism.

After i noticed a weird lack of mixing in the dorms, i've checked the reviews Generator Paris (sorting by ascending marks) : loads of complaints of racial/age segregation regardless of attitude and social status.
Ready to mob agains complainants through false accusations.
The bad reviews are legion.

I noticed it to the management who adopted a denial attitude (i was not surprised : hundreds of reviews are answered "we'll take it in count, it will never happen").
Some token in staff aswell. Staff know there is an issue as they are the issue, they just lie in front of you.

Be extremely careful if you want this culture to change. The nice building is parasited by such team.

Thank you Generator hostel! I had a great time in your hostel in Amsterdam. The hostel is located in a lovely environment and the staff is very friendly and they think in solutions. I love the idea of laptop work spaces.The price- quality is excellent and the rooms are clean. I returned to this hostel so I slept in different rooms and know that this is the place you like to be as a traveler.

I work in the travel industry and the customer service I have received from Generator Hostels has been the WORST I've come across since the crisis began. Booked a non flexible rate back in November of last year that we simply can't travel on due to quarantine restrictions. They are totally unwilling to help, offer ay form of flexibility or sympathise with our situation. We are simply told the border is open, so you can't get a refund. Every other hotel I've dealt with throughout the crisis has extended empathy and understanding, but Generator have done absolutely nothing other than p*ss a lot of their customers off. If I could give them 0* I would. Avoid like the plague, read reviews on Facebook/Google/Trust Pilot before booking.

(Generator Berlin)
Jeg var på studietur med min klasse til Berlin, og vores lære havde valgt dette hostel.
Vi boede på 7. etage,og man skulle vente 10 min på at elevatoren ville komme. Juicen smagte mærkeligt og røræggene var gummi-agtig.
En aften da mig og 2 andre tager elevatoren op til vores etage, falder den 1,5 etage. Vi kan se at den Når op på 1 og den når at køre lidt efter det, da vi kan mærke at den begynder at falde med høj hastighed. Vi lander så i stueetagen igen, lidt efter kører den op igen. Vi skriger alle 3 i elevaroen og begynder at græde. Da vi kontaktede dem i informationen så de ikke overraskende ud, og sagde at der ikke var noget i vejen med elevatoren, de påstod også at de ikke kunne høre os skrige (vi kunne selv høre når folk gik på elevatoren nede i stuen når vi var på 7. Så vi forstår ikke hvordan de ikke kunne høre 3 piger skrige). De ville desuden ikke lukke den, fordi den anden også var i stykker. Vi blev rykket ned til 3. sal, hvor sengene var hårde og hovedpuden var ren stof med intet fyld i.
Dagen efter vores elevator uheld, skete det for en anden gruppe af mennesker. De valgte så at råbe og skrige om at de ville sagsøge hotellet

Flere af værelserne var uden spejl, brandalarm, med en lampe som ikke duede og vinduer som ikke kunne lukkes.

NUL STJERNER FRA MIG.

Venligt personale, fine sovesale. God beliggenhed i centrum af København! Til prisen et rigtig godt valg!

Havde en sweetdeal til burger og petanque...
Så langt så godt....
Omgivelserne på generator i København er pæne nok, men personalet !!!!! Fuldstændig uden intresse i gæsten, totalt ligeglade tror for deres skyld så de hellere vi gik end kom..
Sure og arrogante og INGEN service.
Maden!!! Ja hvis mad da kalde det mad, 2 burgere med fritter (1 kylling 1 okse) smagte af ( i bedste fald ) intet og på ingen måder anrettet så man kunne tænke sig at spise dem...
Sætter aldrig mine ben der igen ... EVER ..

Dårlige senge,dyr oplevelse.ingen service,selv når man tager deres dyreste løsning og vælger dobbeltværelse...morgenbuffeten vil jeg næsten ikke engang kunne beskrive som andet end elendigt,,burde ikke poppe op når man søger hotel i Amsterdam,,findes væsentligt bedre til prisen,,lige til sidst hotel parkering til 250 kr i døgnet??

Mit livs værste oplevelse

Jeg var på studietur med mit tyskhold og valgte at bo på Generator Hostel ved Landsberger Allee. De startede med en masse problemer ved indtjekning da de ikke kunne finde vores værelser. Da vi endelig fik vores værelser, var der godt snusket og da jeg skulle rede min seng, var dynekanten smurt ind i blod. Dagen efter da vi kom tilbage, virkede vores nøglekort ikke, og da vi gik ned for at finde ud af hvad der foregik, kom nogle piger fra tyskholdet som boede på et andet værelse ned og havde mødt en mand der badede i deres bad, selvom vi havde booket et helt 4-mands værelse til 4 personer, og var sikret IKKE at skulle dele. De pågældende piger blev bedt om at flytte værelse, da det åbenbart ikke var muligt at flytte ham manden, der lige var flyttet ind på deres værelse. Pigerne blev lovet et større værelse, men fik et værelse på samme størrelse, blot med flere senge. Da de klagede over dette, blev de rykket til et 3. værelse med slå ud senge, og opgav kampen. Morgenen efter gik en af pigerne i bad ude på gangen, da badene på værelset var ulideligt små, mødte hun en hjemløs mand i brusekabinen ude i kvindebadene..
Behandlingen af vores oplevelse er blevet behandlet helt uacceptabelt og fraråder alle at bo der.

Stayed in Berlin Mitte. Haven't stayed in a hostel where there's no given towels, no kitchen, plus the worst thing is been given room 101 which faced directly to the open outing area with ping pong table and pub musics all night till 2am. The room is not sound proof. I've went down to ask for a change the second I got the room, and are told they would change for me if the hostel are not fully booked. I went to the their site right after that, plenty of rooms are available. All b*ll s**t from the front end desk. They should at least be honest, or perhaps rent out such room at a cheaper rate, or maybe provide some free ear buds to the customers instead of lying. The management might not even stayed in such room before to understand how bad it is. Further to that, ive got a broken feet, I've told the reception that I can't climb up the upper deck of the bed and asked for a lower bed and had been told that I need to email in to arrange for it. And he said maybe next time. What kind of service is this. Not recommended at all. My last stay with them for sure.

I have now stayed at two different loctaions from Generator Hostels, the one in London and Paris.
The overall experience staying at Generator Hostels is really good. My first stay the hostel in London made me want to stay again at the chains other locations. The rooms at both hostels were clean and nice and they changed the bed linen regularly. The staff at is nice, helpful and fast to apply when you mail them.

The only thing that has not been that great at both of the stays is the hostels' restaurants. The one in London told me one day that they were out of stock of pancakes, fair enough, so we choose something else. Then after we got our food we see other customers, that ordered after us getting pancakes.
One day, at the restaurant in Paris, we ordered the breakfast buffet that they offered. The food was not that great, the coffee that they had labeled "Black coffee" was basically espresso. The food was okay, the selection was not that big, but it was okay compared to the price. Another day we ordered lunch at the hostel, which was a big disappointment. We had two pizzas, a burger, and nachos. The burger was kind of cold and the fries were undercooked, both pizzas did not have all the ingredients on them as written on the menu. They also forgot about one of the pizzas so it arrived when the rest of us were done eating.
So I would not recommend eating at any of the hostels but instead, explore the city and find somewhere else to eat.

But generally both stays have been really nice and I would definitely stay at Generator Hostels again.