Expectations of a steel fabricator were not particularly high I must admit, Steelo absolutely smash it though! End to end great service, could not recommend more - great sales team (Kate in my case),... Toon meer
Bedrijf heeft geantwoord
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We used Steelo to procure all steel for the residence project (Side/Rear Extension and Chimney support steels) and couldn't be happier with the service. From start to finish, the team were incredibly... Toon meer
Bedrijf heeft geantwoord
We have used Steelo for last 5 projects and I Have to say, One of the best Suppliers to do business with. The entire team are extremely helpful, especially Monika that we have been dealing with mai... Toon meer
Bedrijf heeft geantwoord
I'm happy to have business with Steelo. Starting with friendly staff member Monika , wery good price, production team accurate and prosize work (easy put together everythingis maching), delivery guy... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Steelo
Informatie afkomstig van verschillende externe bronnen
Steelo`s young and ambitious team are constantly on the lookout for innovative systems and enjoy integrating new technology and processes into the steel fabrication industry. We strive to provide best quality steelwork accurately fabricated to our...
Steelo was formerly known as Polsteel
Contactgegevens
Fairway Close, TW4 6BU, Hounslow, Verenigd Koninkrijk
- 02085698144
- marketing@steelo.co.uk
- steelo.co.uk
4,9
Uitstekend
893 reviews
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Antwoord van Steelo
We're glad communication was clear and everything arrived on time. We look forward to working with you again.
Antwoord van Steelo
Thank you! We really appreciate your kind words and look forward to working with you again.
Fantastic service as usual
As always the quote came through quickly we gave the approval any you delivered when you said you would.
31 juli 2025
Antwoord van Steelo
We’re so pleased to hear that you’re happy with our service and turnaround time. It’s always a pleasure working with you, and we appreciate your continued trust in us.
Antwoord van Steelo
We're glad communication was clear and everything arrived on time. Your satisfaction is important to us, and we look forward to working with you again.
Kate you are a legend
13 juli 2025
Antwoord van Steelo
Thank you! I’ll be sure to pass that on to Kate – she’ll be thrilled to hear it. We really appreciate your feedback and look forward to working with you again soon!
Total professional company steel is A+
Total professional company steel is A+
Super fast delivery have used before
Very happy
8 juli 2025
Antwoord van Steelo
Thank you for your kind words and trust in Steelo! We’re glad you’re happy with our service and delivery speed. We look forward to supporting your future projects!
I decided to employ Steelo for my job…
I decided to employ Steelo for my job in Twickenham and asked them to measure first .
I later discovered they sent a welder to measure for my steels after charging an extra £360 for this service . He didn’t really have the right tools to measure with . Surprise ! The largest steel was delivered the incorrect size and needed to be made again holding up the job .
The staff helped themselves to my garden wooden sleepers to support their genie lift and did lack basic tools . The upright columns were badly fitted and one was protruding 2/3 cm in front of the other 2 columns . One far column was fitted twisted . On the first day the staff told us we should continue to concrete the posts in however a few days later the welder Pawel did admit to me that his level needed to be thrown away as it wasn’t good enough for the job and yes mistakes had definitely been made !
I was returned £750 after I complained however I was then asked on the final delivery to pay £899 to complete payment for my final 2 loft columns so I’m not sure why the original price increased by £150! Especially after everything I went through along the way .
I had paid a large sum for fitting and measuring and in the end my loft company actually fitted the ridge beam so I was expecting to pay less not more 🤔. All in all I found this company to have some poor customer support and one employee Tomasz actually hung up the phone on us . Not very professional at all . We are considering suing Steelo for all the extra work their mistakes actually cost us as we had to work around steels that were not properly in line or level which we really did not expect for a job totalling approx £6500.
10 juli 2025
Antwoord van Steelo
Dear Susanne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you were left feeling disappointed, and we appreciate the opportunity to respond and provide some important context.
Following your agreement to proceed with our proposal, a site survey was arranged. As the site was not fully prepared at that stage, we organised a second visit at no additional cost to ensure everything was measured correctly. Once confirmed, fabrication and delivery were arranged as scheduled. While one beam was unfortunately manufactured at an incorrect length, this was acknowledged immediately and replaced promptly at our expense.
During the installation, we encountered challenges on-site due to overlapping building works, which took place without prior coordination. This limited our team’s access and ability to complete some elements as intended. Nevertheless, we carried out a number of additional tasks beyond our agreed scope — including timber trimming and remedial adjustments — in a sincere effort to keep the project moving forward.
A goodwill refund was issued for the few items that could not be delivered under the circumstances. When further materials were later requested, a new quotation was prepared and fulfilled upon your confirmation.
For the sake of transparency, we would also like to clarify that no charges were made for the multiple additional site visits, amended drawings, or repeat deliveries. Furthermore, we understand there was a suggestion that a member of our team ended a call abruptly — however, we can confirm that he had simply realised you were already engaged in conversation with our Managing Director at the time.
As with all construction projects, we kindly advise all clients to familiarise themselves with our Terms & Conditions, which set out responsibilities clearly and help avoid any misunderstandings.
We genuinely value your business and regret that your experience fell short of expectations. Should you wish to discuss matters further, we remain entirely open to a constructive and courteous conversation.
Warm regards,
Steelo Ltd.
Great experience
We used Steelo for the first time and had a great experience. Quick quote, competitive prices, precise production, accurate lead time and friendly delivery. I could not ask for more. Thank you Gabriela. Would highly recommend Steelo.
14 juli 2025
Review zonder uitnodiging
Antwoord van Steelo
Thank you for your kind words! We’re so glad your first experience with Steelo was positive. Gabriela and the team appreciate your feedback and look forward to collaborating on future projects!
Quick delivery and competitively priced.
29 juni 2025
Antwoord van Steelo
Thanks for your feedback! We’re happy you found our delivery to be quick and our pricing competitive. Looking forward to working with you again!
I'm happy to have business with Steelo
I'm happy to have business with Steelo. Starting with friendly staff member Monika , wery good price, production team accurate and prosize work (easy put together everythingis maching), delivery guy was friendly and loaded all beams with the crane straight on roof level which is much easier to work later.
Gintautas
24 juni 2025
Antwoord van Steelo
Thanks so much, Gintautas! We’re thrilled you’re happy with our service, team, and delivery. It was a pleasure working with you, and we're looking forward to hearing from you again!
quickly and on time😃👍
17 juni 2025
Antwoord van Steelo
Thank you for your feedback! We look forward to seeing you again soon!
Antwoord van Steelo
Thanks a lot! Glad you were happy with the service 👍
very well comunications
very well comunications , service its outstanding, i wish to cooperate wit them in all my future projects
11 juni 2025
Antwoord van Steelo
Thank you for your valuable feedback. We are pleased to learn that you have had a positive experience, and we would be honored to collaborate with you on any future projects.
Excellent
For anyone seeking a trustworthy and high performing partner for structural steel needs, Steelo stands out as an exceptional choice. Their blend of quality craftsmanship, reliable service, and customer centric approach makes them a top recommendation in the steel industry.
16 juni 2025
Review zonder uitnodiging
Antwoord van Steelo
Thank you for your generous review. We’re honored to be recognized as a trustworthy partner in the structural steel industry. Your recommendation truly means a lot to our team, and we look forward to collaborating on future projects.
Reliable, Efficient, and Great to Work With
We used Steelo for the first time, and they delivered excellent results. Their team is responsive, the quoting process is straightforward, and lead times are always accurate—something that’s hard to find in this industry.
Everyone I've dealt with at Steelo has been helpful and solution-focused. The steel arrives exactly as specified, well-finished, and ready to go, which saves us time and hassle on site.
Steelo has become a trusted supplier for us, and we wouldn’t hesitate to recommend them to others looking for a dependable steel fabricator.
28 april 2025
Antwoord van Steelo
Thank you for your kind words and for giving us the opportunity to work with you for the first time.
We are thrilled to hear that you had a positive experience, from the quoting process to on-time delivery and the quality of the finished steel. Accuracy, responsiveness, and reliability are the pillars of our service, and it’s wonderful to know they made a difference in your project.
Your recognition of our team’s solution-focused approach means a great deal to us. We are proud to have earned your trust and look forward to supporting your future projects. Thank you for the recommendation; it truly motivates us to keep raising the bar.
Antwoord van Steelo
We're thrilled to hear your experience was exceptional. Providing top-quality service is our primary goal, so your feedback is greatly appreciated. We value your trust and look forward to serving your future steel fabrication needs!
Great company to deal with
Great company to deal with. Always quick service. Quick delivery. Competitively priced.
29 mei 2025
Antwoord van Steelo
Thank you so much for your wonderful feedback! We truly appreciate your support and can’t wait to welcome you back again soon!
Antwoord van Steelo
Thank you so much for your feedback! We really appreciate it and will definitely share your comments with Kamil. Can't wait to collaborate again soon!
Allways great working with…
Allways great working with steelo,everything they do is perfect
1 juni 2025
Antwoord van Steelo
Thank you so much for your wonderful feedback! We're thrilled to hear that you think our work is perfect. We can't wait to see you again soon!
Happy customer
Excellent customer service they give me a good price I can recommend to everyone
13 mei 2025
Antwoord van Steelo
We truly appreciate your feedback! It's wonderful to know our team provided excellent service and competitive prices. Thank you for recommending us to others—your support means a lot!
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