The assistant was very helpful in making our decision. Gave us delivery time which we were kept updated throughout the process. However our sofas were delivered on the day we were told they would be... Toon meer
Bedrijf heeft geantwoord
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Excellent service from staff when making our purchase. We were kept up to date with the progress of our order and the delivery men were so careful not to damage any walls etc. Everyone we dealt with w... Toon meer
Bedrijf heeft geantwoord
The 2 sofas which we purchased in your Sale were excellent value for money. The delivery was on time and the delivery men took time to show us how to dismantle the sofas if necessary.
Bedrijf heeft geantwoord
Sales and customer engagement is ok No correlation between depts I’ve spent 11k in last 4 weeks across Beds, carpets, furniture but I might as well be Joe bloggs Told bed guy and he said maybe mattres... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonkamermeubilairwinkel
- Woonwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, Verenigd Koninkrijk
- 01383 646000
4,6
Uitstekend
275 reviews
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Sterling staff support
From the moment we walked into the store, the sales assistant gave us sterling support. We were buying a reclining chair for my disabled husband, and thanks to her assessment of our needs and his build she led us to the perfect buy. I was really impressed, and this made the experience of shopping so straightforward
14 februari 2025
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Dear Louise
Thank you so much for taking the time to leave us a lovely review, it's very much appreciated.
We really do value your custom and it's great to hear that our sales colleague made your visit a little easier with her knowledge and help.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Antwoord van Sterling Home - Dunfermline
Dear Ian
Thank you so much for taking the time to leave us a positive review, it's very much appreciated.
We really do value your custom and as our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
Very happy with my purchase of a…
Very happy with my purchase of a chesterfield chair, l bought in the sale. And pleased with the quick delivery.
3 februari 2025
Antwoord van Sterling Home - Dunfermline
Dear Mrs McFarlane
Thank you so much for taking the time to leave us a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that everything went well.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
helpful staff
Dave was very polite + helpful , remembered me from my previous visit the week efore
2 februari 2025
Antwoord van Sterling Home - Dunfermline
Dear Caroline
Thank you so much for taking the time to leave us such a positive review, it's very much appreciated.
We really do value your custom and it's great to hear that you found the staff helpful and professional.
Our customers are at the heart of everything we do and we love it when you get in touch with positive comments.
Thank you for choosing Sterling Home and we hope that we will see you soon!
Kind Regards,
The Sterling Home Team.
The sales person was vey helpful and at…
The sales person was vey helpful and at one time came from an area well known to us.
27 januari 2025
Antwoord van Sterling Home - Dunfermline
Hi Jean ,
Thank you for taking the time to leave us a review, it's very much appreciated.
It's great to hear that your salesperson was helpful and friendly and we will be sure to pass on your lovely comments.!
Thank you for choosing Sterling Home , and we hope to see you again soon.
Kind Regards,
The Sterling Home Team.
Untrustworthy company
Spent over 2.5K on a reclining 3 seater sofa as sales team assured us it was solid and supportive for back pain. After a few months the seat unit and lumber region was non existent. Customer services took a month to send out an engineer to Inspect it, he took one look at couch and said the manufacturer was well known for putting just a couple of inches on foam in the seat and lumbar region, but as this still classified as within acceptable wear and tear, sterling home refused to help us. We complained again as after 8 months it was totally unusable and another engineer was dispatched and we were still told it was acceptable. We contacted trading standards who said it was not acceptable to be having no support in a couch within a year and customer services basically said, ok then prove it!!!! The stress was not worth the attitude of customer services or their lack of common sense or basically being called a liar. Will never use them again and had to buy a new couch after 8 months.
1 april 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Dear Alison,
Thank you for taking the time to share your experience, and we are genuinely sorry to hear about the issues you’ve faced with your sofa and the subsequent stress it has caused.
We understand how important it is to have furniture that provides both comfort and support, especially when addressing specific needs like back pain. We regret that the product did not meet your expectations and that our resolution process left you feeling frustrated. This is not the experience we want for any of our customers.
Your feedback is invaluable, and we will review the details of your case thoroughly to understand what went wrong and how we can improve our processes moving forward. If there’s anything further you’d like to share, we’d welcome the opportunity to listen and address your concerns.
Thank you again for bringing this to our attention,
The Sterling Home Team
Sterling Homes meet all dates agreed.
Sterling Homes meet all dates agreed with them for suppling and fitting lounge carpet and supplying delivering two piece suite. Adequate notice given by carpet fitter and delivery driver for carpet fitting and suite delivery respectively.
11 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Malcolm
Thank you for taking the time to leave your positive review, it's really appreciated.
We are delighted to hear that both your carpet and furniture were delivered and fitted in a timely manner.
We are committed to customer satisfaction and we would like to take this opportunity to thank you for choosing Sterling Home !
Kind Regards,
Customer Support Team
Antwoord van Sterling Home - Dunfermline
Hi Stanley,
Thank you for your kind feedback !
Customer satisfaction is our priority and we're delighted to hear that our Dunfermline colleagues were attentive and helpful during your recent visit to the store.
Thank you for choosing Sterling Home . We hope to welcome you back again soon.!
Kind Regards ,
Customer Support Team
Great service from start to finish
Great service from start to finish, no pressure when buying. Delivery drivers were great, assembled my sofa and took away all the rubbish with care and professionalism.
10 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Duncan,
Thank you for your review, it is greatly appreciated.
Our customers are at the heart of Sterling Home , so it is fantastic to know our delivery team provided an excellent service and delivered your sofa with care and professionalism.
Thank you for choosing Sterling Home !
Kind Regards,
Customer Support Team
Excellent Customer Service
Very knowledgeable and helpful sales staff,answering all all questions
6 december 2024
Antwoord van Sterling Home - Dunfermline
Hi James,
Thank you for your positive review. !
Our customers are at the heart of everything we do and we are delighted to hear that our sales colleagues were friendly and efficient and made your buying experience enjoyable.
We cant wait to welcome you back again soon !
Kind Regards,
Customer Support Team
Antwoord van Sterling Home - Dunfermline
Hi Jennifer ,
Thank you so much for your kind words !
We are delighted to hear that you had such a fantastic experience whilst shopping with us !
Thank you for choosing Sterling Home.
Kind Regards,
Customer Support Team
Highly recommend
Bought a bed and mattress from the sale, great price, delivery was on time with a call 5 minutes before arrival. I didn't expect it but the guys took the bed to the room amd built it also, very professional.
13 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Mr Smith,
Thank you for taking the time to share your positive experience.
We are delighted to hear our delivery team was professional and exceeded your expectations, and will be sure to pass on your lovely comments !
Thank you for choosing Sterling Home and we look forward to welcoming you back soon.
Kind Regards,
Customer Support Team
Our new dining room table and six…
Our new dining room table and six chairs were delivered on time, and the table was built up in our dining room by the two delivery men who were pleasant and professional throughout their visit.
Excellent service andd we were delighted with the quality of the furniture and the Black Friday price deal we agreed in the store.
9 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Jim,
Thank you for taking the time to leave us such a fantastic review, it is very much appreciated. !
Customers are at the heart of Sterling Home and we are happy to hear that the team made your buying experience smooth and enjoyable.
We are thrilled to hear that you are delighted with your new furniture and we hope to see you again soon !
Kind Regards,
Customer Support Team
Moving VERY 🐹slowly
There is a fault in one of the arms. We are trying to wait for it to rectify. It does look as though it is moving but not sure.
17 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Elizabeth,
Thank you for taking the time to leave us a review.
It is disappointing to read your comments regarding your purchase and would kindly ask that if you wish to discuss your concerns regarding the arms on your furniture, please reach out to our Customer Service Team directly and they will be happy to discuss with you.
Kind Regards,
Customer Support Team
Excellent range of furniture
Excellent range of furniture, staff very attentive and knowledgeable. Purchase process was efficient and the delivery team were excellent. We had one small issue post delivery with insurance however one phone and it was dealt with quickly and efficiently.
20 oktober 2024
Antwoord van Sterling Home - Dunfermline
Hi Peter,
Thank you for your glowing review! We’re thrilled to hear you were impressed with our range of furniture and found our staff attentive and knowledgeable. It’s great to know that the delivery process was efficient and any issues were resolved quickly.
Your satisfaction is our priority, and we look forward to assisting you again in the future! 🌟
Kind regards,
Customer Support Team
We were very pleased with the help we…
We were very pleased with the help we received regarding our sofa and over the moon that it come in time also the men that delivered were very nice and really helpful.
14 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Moira, thank you for your lovely review !
We're delighted to hear that you enjoyed your instore experience and our delivery crew were friendly and attentive whilst delivering your new furniture.
Thank you for choosing Sterling Home and we look forward to seeing you again in the future !
Customer Support Team
Very helpful friendly staff in the…
Very helpful friendly staff in the Dunfermline store while deciding on purchases. First of 2 deliveries very efficient. Delivery men very polite and respectful. Can’t remember exact dates.
3 november 2024
Antwoord van Sterling Home - Dunfermline
Thank you, Karen, for your lovely review! We’re delighted to hear that our Dunfermline team provided friendly assistance and that your delivery experience was efficient and polite. If you need any further help, do let us know. 😊
Antwoord van Sterling Home - Dunfermline
Hi Linda
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience whilst shopping in our Dunfermline Store and that your furniture arrived earlier than expected.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
The experience in shop was great
The experience in shop was great. It was well laid out, it was easy to tell the different options and work out the cost.
We had to wait 21 weeks on the suite arriving. We planned this in with redecorating and getting our new carpets fitted. When I got the call to say the suite was ready a week earlier than expected, I couldn’t confirm the date as I was waiting on the carpet getting fitted, in the shop I was told it would be ok and they’d keep it an extra few weeks if I wasn’t 100% ready. On the phone I asked for delivery the following week, I was told this was only possible if I paid an extra weeks storage. I thought this was pretty ridiculous since I’d waited all that time, and since I was told instore it won’t be an issue. This part let the experience down.
14 april 2024
Antwoord van Sterling Home - Dunfermline
Hi Gillian
Thank you for taking the time to leave positive feedback regarding your shopping experience in our Dunfermline store.
Our customers are at the heart of everything we do and with this in mind, may I ask that you contact the customer support team directly regrading the storage charges.
Kind Regards
Customer Support Team
Mismatched bench legs.
Very happy with sofa and table but bench had a chrome leg and a dark painted leg! Waiting on replacement. Next year now!
29 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Todd
Thank you so much for taking the time to share your experience. We appreciate you letting us know about the problems with the bench legs and we appreciate just how disappointing this will be for you.
Please be assured that we will get the correct colour to you as soon as we can and in the meantime, thank you so much for your ongoing patience.
Customer satisfaction is our priority and we will work hard to gain your trust in us.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
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