The assistant was very helpful in making our decision. Gave us delivery time which we were kept updated throughout the process. However our sofas were delivered on the day we were told they would be... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service from staff when making our purchase. We were kept up to date with the progress of our order and the delivery men were so careful not to damage any walls etc. Everyone we dealt with w... Toon meer
Bedrijf heeft geantwoord
The 2 sofas which we purchased in your Sale were excellent value for money. The delivery was on time and the delivery men took time to show us how to dismantle the sofas if necessary.
Bedrijf heeft geantwoord
The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonkamermeubilairwinkel
- Woonwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, Verenigd Koninkrijk
- 01383 646000
4,6
Uitstekend
275 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
As soon as I walked into the shop I…
As soon as I walked into the shop I knew what I was going for as I had been in a couple of times to make sure I was making the right choice staff was very helpful sure her name was Brenda we got the paperwork done and dusted within 20 minutes and away I went .
21 september 2024
Antwoord van Sterling Home - Dunfermline
Hi Sharon
Thank you so much for taking the time to share your experience, it really is fantastic to know that Brenda was helpful and efficient whilst you were shopping in our Dunfermline Store.
Customer satisfaction is our priority and your feedback is invaluable to us. We hope to welcome you back again soon.
May we also take this opportunity to wish you a very Merry Christmas.
Kind Regards,
Customer Support Team
Good quality stylish furniture
Good quality stylish furniture. Good customer service. Love browsing this store as no pressure from salespeople but they are present when you need them.
29 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Anthony, we’re so glad to hear you enjoyed browsing in our store and found our products stylish and high quality. Thank you for your kind feedback, and we look forward to welcoming you again! 😊
Great experience
From start to delivery smooth stress free purchase delivery guys were fabulous happy to help couldn’t be more helpfull
Highly recommend
15 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Elizabeth, we’re delighted to hear your purchase was smooth and stress-free from start to finish. Thank you for your lovely review and recommendation! 😊
Antwoord van Sterling Home - Dunfermline
Hi Ed, thank you for your feedback! We’re thrilled to hear you found our service great and enjoyed a genuine sale. We appreciate your support! 😊
excellent service instore
Good service instore, ve4ry helpful, polite and friendly.
delivery on time guys who put the table together were very pleasant and quick plus all packaging removed.
10 oktober 2024
Antwoord van Sterling Home - Dunfermline
Hi Mrs Bryce, thank you for your positive review! We’re so glad your delivery was on time and that the team was efficient and tidy. Enjoy your new table! 😊
Bought a double bed mattress and got a…
Bought a double bed mattress and got a great one from the friendly staff
17 oktober 2024
Antwoord van Sterling Home - Dunfermline
Hi Stephan, thank you for your kind words! We’re so pleased you found the perfect mattress with the help of our friendly staff. Sleep well! 🌟
Excellent service.
Helpful staff. Lovely store. Excellent cafe with a really good menu and nice coffee. Ordered my sofas for Christmas and they’ve come nice and early. Very pleased with them. A free gift voucher too for being an early bird customer. Delivery service great too.
12 oktober 2024
Antwoord van Sterling Home - Dunfermline
Hi Gillian, thank you for your wonderful feedback! We’re so pleased your sofas arrived early and that you enjoyed the added bonus of a gift voucher. Enjoy your new furniture! 💛
Antwoord van Sterling Home - Dunfermline
Hi Isabel, thank you for your lovely review! We’re thrilled you enjoyed a pressure-free shopping experience and found a great price. We hope you’re delighted with your new furniture! 💛
Helpful Assistant The assistant who served us was…
The assistant who served us was extremely helpful. We were purchasing a rug she made sure we purchased the correct size comparing the sizes with rugs that were out on display. She even arranged for the rug to be delivered directly to our house. Assistants name was Natalie.
22 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Ian, thank you for your lovely review! We’re delighted to hear Natalie went above and beyond to ensure you found the perfect rug. We hope it looks fantastic in your home! 🌟
Bought a sofa at a good price and got…
Bought a sofa at a good price and got it delivered when it suited me, friendly staff and very helpful.so go regularly now
30 september 2024
Antwoord van Sterling Home - Dunfermline
Hi Richard, thank you for your kind words! We’re so pleased to hear you found a sofa at a great price and that our team made the delivery process convenient for you. It’s wonderful to know you enjoy shopping with us regularly. We look forward to welcoming you back soon! 😊
Helpful sales plus the delivery was…
Helpful sales plus the delivery was excellent,
Purchased mattress cover which was very expensive for the quality and is to slippery!
6 september 2024
Antwoord van Sterling Home - Dunfermline
Hi Derek, thank you for your feedback! We’re pleased to hear you found our sales and delivery excellent. We’re sorry to hear about the quality of the mattress cover and will pass on your comments for review. 😊
We were concerned about the weight but…
We were concerned about the weight but we're told no problem ,we have gliders that solves the problem, so we bought them , a total waste of money, they don't stay on the legs and even if they did they would still be useless as all our seats are recliners and the heavy chassis sits on the floor ( need a bit of staff training )
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Stuart, thank you for your review. We’re sorry to hear the gliders didn’t meet your expectations. Your feedback is invaluable, and we’ll make sure it’s shared with the relevant team for improvement. 🌟
Excessive deljvery
The only fault I had was the one hundred pounds i had to pay for delivery on a distance of about 20 MLS which I thought a bit expensive
11 november 2024
Antwoord van Sterling Home - Dunfermline
Hi Alison, thank you for your review. We’re pleased you’re happy with your furniture, but we’re sorry to hear about your concerns regarding delivery costs. Your feedback is important and will be shared with the team. 😊
Great customer service told us sofa…
Great customer service told us sofa would take 20weeks and it came slightly early but they kept in touch with us throughout the wait.
10 maart 2024
Antwoord van Sterling Home - Dunfermline
Hi William, thank you for your feedback! We’re so pleased your sofa arrived earlier than expected and that you were kept informed throughout the process. Enjoy your new furniture! 🌟
Spent a considerable amount of money on…
Spent a considerable amount of money on furniture, and was charged a cancellation fee for changing my mind about a sofa bed ,but was buying a bigger one and having to pay more so I was genuinely ripped off.
So be careful when purchasing furniture and don't change your mind or you'll be hit hard. Oh and the manager was very cheeky.
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Linda, we’re sorry to hear about your experience with the cancellation fee. We value your feedback and would love the chance to assist further. Please don’t hesitate to reach out to us directly. 🌟
Great product reasonably priced
12 december 2024
Antwoord van Sterling Home - Dunfermline
Hi Hector, thank you for your positive review! We’re so pleased to hear you’re happy with the quality and price of your product. We hope to see you again soon! 😊
Had a great experience in Dunfermline…excellent service
Had a great experience in Dunfermline store salesman Peter
Excellent service
Thanks guys
10 november 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Hi Derek
Thank you so much for taking the time to leave a review, it really is fantastic to know that you had a great experience whilst shopping at our Dunfermline Store.
Customer service is our priority and I am delighted to read that Peter was helpful and attentive during your furniture purchase and I will be sure to pass your comments on.
We really look forward to welcoming you back in store again soon!
Kind Regards
Customer Support Team
Poor attention to customer service Dunfermline
I have been a long standing customer of sterling home and have always used the Tillicoultry store the service is excellent. Shame about the Dunfermline store had to find people to help and when I did they were all standing together just chatting and laughing no attention to who was a potential customer on the floor so I ended up walking out if they cannot be bothered then neither can I to spend my money in there going back to Tillicoultry branch at least I know as a long standing customer I am going to get good customer service.
26 oktober 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Dear Sally
Thank you for your valued feedback and we appreciate you bringing this matter to our attention.
We are committed to delivering excellent customer service and ensuring that our customers have a positive experience when shopping at Sterling however, in this instance it is clear we did not meet the high standard of customer service we aim to provide.
It is extremely disappointing to read your comments and please accept our sincere apologies that you were made to feel unappreciated and unwelcome during your recent visit to our Dunfermline store.
Please be assured that your feedback will be shared with the senior Management Team as your experience is not the level of service that Sterling work hard to deliver to our valued customers.
We do hope that in future we have the opportunity to restore your faith in our service and welcome you back to Sterling.
Kind Regards,
Customer Support Team
Absolutely disgusting after sales…
Absolutely disgusting after sales service. Happy to take thousands from you for a brand new couch and promise you the sky. For to then leave you high and dry when you have any issues. Would stay well clear if you don’t want to be robbed blind. That’s the store in Dunfermline/ king seat after this issue heard that they have done it to quite a few other people too.
9 mei 2024
Review zonder uitnodiging
Antwoord van Sterling Home - Dunfermline
Good Afternoon Stacey,
It is extremely disappointing to read your comments regarding your recent after sales experience and not the level of service we aim to deliver to our customers.
If you could kindly provide your Sales order number a member of the Team will be in touch with you privately to discuss the matter .
Customer Support Team
From sales to delivery the staff…
From sales to delivery the staff couldn't be more polite and helpful. Still waiting for the rest of my order. Sterling are good with delivery times and updates I would definitely recommend and use again. Thank you Sterling.
11 juni 2024
Antwoord van Sterling Home - Dunfermline
Hi Scott, thank you so much for taking the time to share your positive experience , it is much appreciated. Customer service is our priority and your feedback is invaluable. We look forward to welcoming you back soon.
Sterling Home Customer Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.