Good variety of sofas and armchairs all available to sit and try out Good range of colours and fabrics though salesman did not know full range of options but was able to find out
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Toon meer
Bedrijf heeft geantwoord
Great customer service, spent a lot of time helping me with choice of chair +footstool I purchased. Plenty choice in store. Delivery men were excellent, very nice 2 guys.
Bedrijf heeft geantwoord
Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Slaapkamermeubilair winkel
- Vloerenwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
- Matrassenwinkel
Geschreven door het bedrijf
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contactgegevens
Verenigd Koninkrijk
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The service I received from Stirlings Evian Rube…
The service I received from Evian Rube (ER) was outstanding on both occasions that I purchased goods from Sterling. Dates are 13 June 26 and 13 July 26.
The delivery of the first orders arrived today 14 July 26 and the chaos were first class
13 juni 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Ray,
Thank you for your wonderful feedback.
We are delighted to hear that Evija provided outstanding service on both of your visits to Sterling Home. It's fantastic to know that your purchases were supported by such excellent customer care.
We're also pleased to hear that your delivery arrived as scheduled and that you are so happy with your goods. Your kind comments mean a great deal and will be shared with Evija, who I'm sure will be delighted to receive your recognition.
Thank you for choosing Sterling Home. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent company
Excellent company
3rd sofa from them
Seamless experience from start to finish
Very happy
30 juni 2026
Antwoord van Sterling Home
Hi Amanda,
Thank you for your wonderful feedback.
We're delighted to hear that this is your third sofa from Sterling Home and that you've had a great experience from start to finish. Your continued loyalty means a great deal to us, and we're thrilled that you're so happy with your purchase.
We hope you enjoy your new sofa for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
5 star experience
Jonas Law made our experience very easy and a pleasure from start to finish. He is very knowledgeable and has very good communication skills.
14 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Neil,
Thank you for your kind feedback.
We're delighted to hear that Jonas made your experience so easy and enjoyable from start to finish. Providing knowledgeable advice and clear communication is something we pride ourselves on, and it's wonderful to know Jonas delivered this for you.
We'll be sure to pass your comments on to Jonas and his manager.
Thank you for choosing Sterling Home Aberdeen and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Staff were knowledgeable & helpful
31 mei 2026
Antwoord van Sterling Home
Hi Christine,
Thank you for your lovely feedback.
We're delighted to hear that our team was knowledgeable and helpful during your visit. Providing excellent customer service is always our goal, and it's wonderful to know your experience reflected that.
We appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Fantastic selection of sofas and fabric…
Fantastic selection of sofas and fabric choices. Matt (Matthew) was very friendly and helpful.
13 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Caroline,
Thank you for your kind feedback.
We're delighted to hear that you enjoyed our fantastic selection of sofas and fabric choices, and that Matthew provided such friendly and helpful service during your visit.
We'll be sure to pass your compliments on to him. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Two happy customers!
We have been very impressed with the service received from Sterling Home. The staff at the store in Edinburgh were friendly and did not try to do the 'hard sell' on us! Our new sofa was delivered on time by polite and helpful delivery men. The sofa itself is comfortable and of a high quality. Can recommend.
29 juni 2026
Antwoord van Sterling Home
Hi Ian
Thank you for your wonderful review and recommendation.
We are delighted to hear that you had such a positive experience with our Edinburgh store team and that you felt comfortable and supported throughout your purchase.
It's great to know that your sofa was delivered on time and that our delivery team were polite and helpful. We are especially pleased that you are happy with the comfort and quality of your new sofa.
We truly appreciate your kind feedback and thank you for choosing Sterling Home. We hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Great customer service
Great customer service, patient and friendly whilst I asked about various tables.
28 juni 2026
Antwoord van Sterling Home
Hi Sharron,
Thank you for your wonderful feedback.
We're delighted to hear that you received great customer service and that our team was patient and friendly while helping you explore the different table options.
We appreciate you taking the time to share your experience and hope you enjoy your chosen furniture for many years to come. We look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Antwoord van Sterling Home
Hi Mr Rowland,
Thank you for your feedback.
We're sorry to hear about the issue with an odour from your mattress.
We can see that this matter is already being dealt with by our Customer Service team, who will continue to assist you and keep you updated. If there is anything further required, they will be in touch directly.
Kind Regards
The Sterling Home Team
Great service staff are very helpful 5*
30 mei 2026
Antwoord van Sterling Home
Hi Adreanna,
Thank you for your 5-star review!
We're delighted to hear that you received great service and found our staff to be so helpful. Providing excellent customer service is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The service I received was very good
The service I received was very good, the staff very friendly and patient.
30 mei 2026
Antwoord van Sterling Home
Hi Christine,
Thank you for your kind feedback.
We're delighted to hear that you received very good service and found our team to be friendly and patient. Providing a welcoming and helpful experience for our customers is incredibly important to us, and it's wonderful to know our staff made such a positive impression.
Thank you for choosing Sterling Home Dunfermline and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Excellent service
Very good customer service from Steve. He was extremely helpful.
11 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Rachael,
Thank you for taking the time to share your feedback.
We're delighted to hear that Steve provided such excellent customer service. It's great to know he was extremely helpful, and we'll be sure to pass your kind comments on to him and his manager.
We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The salesman was very excellent pleasant made me…
The salesman was very pleasant made me feel at ease and knowledgable about all the products I choose.
25 juni 2026
Antwoord van Sterling Home
Hi Ms Pollock,
Thank you for your lovely feedback.
We're delighted to hear that Shaun made you feel at ease and provided knowledgeable advice on the products you chose.
We take great pride in delivering a friendly and professional service, so it's wonderful to know your experience reflected this.
We appreciate you taking the time to share your comments and will be sure to pass on your kind words to the team.
Kind Regards
The Sterling Home Team
Great choice
Great choice, reasonable prices and excellent availability.
Donna looked after us so well, will definitely be back in the future
2 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi
Thank you so much for your lovely feedback.
We're delighted to hear that you were happy with our choice, prices, and availability. I'll be sure to pass your kind comments on to Donna, she will be thrilled to know she made such a positive impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Excellent Service
Sterling in Aberdeen has long been renowned as a fantastic store . Warm welcome on entering from John who was very knowledgeable and friendly . Perhaps as we were in store for a long time ( also had delicious coffees and scones in the great coffee shop) and buying 2xDuresta Suites (& spending well over five figures ) we met the General Manager Jason Kitching who allowed a lot of time with us as whilst buying in Aberdeen we wanted the furniture to go to Edinburgh and NOTHING was a problem . Seriously - customer service at its best & a team who are passionate about their top class products !
4 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi David
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that John made you feel so welcome and provided the knowledgeable, friendly service he's known for. It's also wonderful to know you enjoyed a visit to our coffee shop while making your decisions.
We're especially pleased that Jason and the team were able to assist with your Duresta purchase and ensure the delivery arrangements to Edinburgh were handled seamlessly. We understand that a purchase of this importance needs careful attention, and it's great to hear that nothing felt like a problem throughout the process.
Your kind words about our customer service, team, and products mean a great deal to us. Thank you for choosing Sterling Furniture, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Bought a set of 2 leather recliners
Bought a set of 2 leather recliners from Sterling Tilicoultry. . On arrival 14 weeks later, looked and felt ok.a few weeks after 1 sofa was making a clunking noise when sat on, and felt uncomfortable to sit on. Once reported, a guy came and dismantled sofa , put it back together and jumped about on it for 10 mins. No fault he said. Not happy at spending £3500 on these sofas and 1 being uncomfortable, we explained still not happy. Another guy came and looked at sofa. No fault. Was in and out in 2.5 mins. Blink and you would miss him. I have shopped several times in Sterling, but feel they have gone downhill. Very angry at lack of any customer service. I would shop elsewhere!! 😡.
3 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Dear June
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your purchase.
We can see that after you raised concerns we arranged for two separate inspections of the recliner to ensure that any potential issue was thoroughly investigated.
On both occasions, the technicians examined the sofa and were unable to identify any manufacturing fault or defect with the product.
We understand that comfort can be subjective and appreciate that you feel the recliner is not as comfortable as expected. However, following the two independent assessments, we were satisfied that it was functioning correctly and as intended.
We value your custom and are disappointed that this experience has affected your perception of Sterling. Your comments regarding the service you received have been noted and will be shared with the relevant team.
Kind Regards
The Sterling Home Team
£3,000 spent for the biggest disappointment
£3,000 spent, and one of the worst customer service experiences I’ve had.
I purchased sofas from Sterling Home for £3,000 after visiting the showroom and choosing them based on the display model. Within five months, the cushions had become flat, misshapen and looked nothing like the sofa I was shown before making my purchase.
I raised my concerns expecting a proper investigation. Instead, I received generic explanations about fibre-filled cushions while my actual complaint—that the sofas I received do not match the showroom model—was repeatedly ignored.
I specifically asked Sterling Home to have their technician compare my sofas with the showroom display that convinced me to spend £3,000. They refused to do so while simultaneously claiming that the showroom model could not be used for comparison. If the showroom sofa is not representative of what customers receive, then what exactly are customers paying for?
Rather than accepting responsibility or properly investigating my concerns, Sterling Home suggested that the condition of my sofas was due to a lack of maintenance and normal use. I find this unacceptable for furniture that is only five months old and cost £3,000.
I feel completely let down by both the quality of the product and the way my complaint has been handled. I will be sharing my experience publicly and would strongly encourage anyone considering a purchase from Sterling Home to think carefully before spending thousands of pounds there. Simply don’t, you will certainly be disappointed.
- After Sterling Home’s response: Be careful before spending thousands of pounds at Sterling Home. According to their own response, there is no manufacturing fault with either of my sofas. That means they consider it acceptable for two sofas costing around £3,000 to deteriorate after just four to five months of normal use by a single person living alone. One person. Living alone. If that’s the standard of quality they stand behind, potential customers deserve to know before spending their money. You could spend thousands of pounds on a product and only be able to use it for four to five months before being told there is nothing wrong with it. As you can see from their own response, this is the standard they are prepared to defend.
9 juli 2026
Review zonder uitnodiging
Antwoord van Sterling Home
Hi Beste,
Thank you for taking the time to share your feedback.
We are sorry to learn that you are disappointed with your purchase and the outcome of your complaint.
Following your concerns, an inspection of the product was carried out by an independent technician. Their findings confirmed that there were no manufacturing faults present with the furniture.
While we appreciate that this may not be the outcome you had hoped for, we have carefully reviewed the findings and have been unable to identify any fault with the product. We understand this will be disappointing and regret that we have not been able to resolve the matter to your satisfaction.
We value all customer feedback and thank you for taking the time to share your experience.
Kind Regards
The Sterling Home Team
I needed a sofa bed and been looking at…
I needed a sofa bed and been looking at the one I liked for ages. I got talking to the sales assistant that helped me before with the bed I bought. What I didn't like about the sofa bed was the mattress when I tried it. The first sales person 2yrs ago never mentioned that it could be upgraded or any ones after that until I spoke to the lovely man that sold me the bed. He just happened to say halo and what are you looking for today. When I said I really need a sofa bed but the one I like was uncomfortable he said the mattress can be upgraded. So I bought it after a discussion about the size and material I would like and I decided to purchase a chair also.
27 mei 2026
Antwoord van Sterling Home
Hi Sylvia,
Thank you for your wonderful feedback.
We're delighted to hear that Allan was able to help you find the right sofa bed after your previous concerns about the mattress.
It's great to know that their product knowledge, including the option to upgrade the mattress, helped you make a confident decision. We're also pleased that they took the time to discuss the size and fabric options with you and assisted you in choosing a chair as well.
Thank you for choosing Sterling Home Dunfermline. We truly appreciate your custom and hope you enjoy your new sofa bed and chair for many years to come. We'll be sure to pass your kind comments on to the Allan.
Kind Regards
The Sterling Home Team
Sterling Tillicoultry
Sterling, Tillicoultry, have a fantastic range of furniture and accessories. I successfully shopped for various items including a sofa, bedroom cabinets and a fitted wardrobe.
I was served by Gordon and Margaret, both of whom had an excellent manner and excellent knowledge in respect of the furniture I bought.
I would not hesitate to recommend Sterling at Tillicoultry.
The cafe was good too!
12 april 2026
Antwoord van Sterling Home
Hi Rankin,
Thank you for your wonderful feedback.
We're delighted to hear that you found the perfect furniture and accessories for your home at our Tillicoultry store. It's especially pleasing to know that Gordon and Margaret provided such knowledgeable and attentive service throughout your visit. We will be sure to pass on your kind comments to them.
We're also glad you enjoyed our café and that your overall shopping experience was such a positive one.
Thank you for your recommendation, and we look forward to welcoming you back to Sterling Home Tillicoultry again soon.
Kind Regards
The Sterling Home Team
Sofa and recliner …
Brenda in the Dunfermline branch really knew her job and gave me a lot of information to reflect on before I made the purchase, not pushy, very patient.
24 juni 2026
Antwoord van Sterling Home
Hi William,
Thank you for your wonderful feedback.
We're delighted to hear that Brenda in our Dunfermline store provided such knowledgeable and patient service. Helping customers make informed decisions without any pressure is exactly the experience we strive to deliver, so it's great to know Brenda took the time to answer your questions and give you plenty to consider before making your purchase.
Thank you for choosing Sterling Furniture, and we hope you enjoy your new purchase.
Kind Regards
The Sterling Home Team
If I could give you zero I would
If I could give you zero I would. The lady in the store promised us delivery after 6th June. Turns out this was not true. It was delivered today completely damaged and in a dreadful state of disrepair. Your driver was really lovely and showed me it on the van. I told him to return it. I have no idea why something would be sent in that state. I now have a room full of clothes with nowhere to put them. Disgraceful but professional and helpful driver.
8 juli 2026
Antwoord van Sterling Home
Dear Mrs Stewart,
Thank you for sharing your experience.
We are very sorry to hear that your furniture arrived damaged and that the delivery timeframe you were originally given was not met.
We completely understand your frustration, especially as this has left you without the storage you were expecting. This is not the standard of product or service we aim to provide.
We can see that you are already in contact with our Customer Service team regarding this matter, and they are working towards a resolution for you. We do appreciate your kind comments about our delivery driver, and we're pleased that he handled the situation professionally and was able to assist when the damage was identified.
Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your patience while we work to resolve this issue.
Kind Regards
The Sterling Home Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.