Stevemullerwatches Reviews 

58
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Bought the Trump (Orange) watch first. Great conversation piece! Then the assassination attempt happened and I absolutely had to get the Fight Fight Fight scene (Blue). LOVE the watches. Everyone... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Watch parts were scattered and tossed around in the box, the company did not fulfill on “will have a surprise to change the look of your watch”. No additional parts to change the look of anything. K... Toon meer

Beoordeeld met 5 van de 5 sterren

This company is truly a great find! At first I was a little apprehensive about the artwork being hand painted on the face, however The customer service at Seven Muller held my hand throughout the pro... Toon meer

Beoordeeld met 5 van de 5 sterren

Really into DIY watch kits. Have tried several companies including Swiss companies. Steven Muller’s DIY kits are clearly top notch in terms of quality and well built time pieces. SM DIY has become... Toon meer

Bedrijfsgegevens

  1. Horlogerie

Geschreven door het bedrijf

Steve Muller DIY Timepiece is dedicated to crafting watches that reflect individuality and creativity, transforming timepieces into personal statements and works of art. Our mission is to empower people to express our unique style through high-quality, versatile designs, while promoting sustainability and the joy of creation. Each watch is an embodiment of adventure, innovation, and fun, offering more than just a way to measure time—it's an experience.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

58 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(58)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

While the watch itself is beautiful

While the watch itself is beautiful, their website is misleading w false advertisement re shipping times. They offer an expedited shipping service for an additional fee, for shipping in 2-4 business days. I ordered my watch Nov 20 and it arrived Nov 28, over 6 business days (their standard delivery) missing the event for which I ordered it. Despite paying an additional fee for 2-4 days delivery from time of order, they refused to refund the expedited shipping fee claiming requiring additional 2-3 days processing time which is listed NOWHERE on the product shipping and delivery details when you go to order it. Their complete lack of ability to address the fact that their website ONLY states the shipping time and not the processing time when you go to order just shows that their customer service and general website information is highly flawed and advertise falsely. Don’t pay extra w these people for expedited delivery, because when it doest’t arrive in time, they keep your money and try to gaslight you. Hi BBB

3 december 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Hi Naomi,
Thank you for reaching out and sharing your concerns. I am truly sorry to hear about your frustration regarding your recent order and shipping experience.I would like to kindly ask if you had the opportunity to thoroughly review the information provided on our website before making your purchase. On our site, we clearly mention both the preparation time and the customs fee details to ensure transparency for our customers: https://stevemullerwatches.com/pages/shipping-returns-1

First: As stated clearly in our Shipping Policy, merchandise shipped from our facility takes an average of 2-3 business days after purchase to be processed. This time frame accounts for custom dial painting, assembly, and product quality inspection before shipping.

Second: Regarding the shipping time, you selected the EXPEDITED (2-4 Business Days) option (excluding Saturdays and Sundays). We used the fastest available service, UPS, to ensure your order arrived within the specified time frame. Your order was delivered after exactly 4 business days, which complies with the timeline stated on our website.
If you have any further questions or need assistance, please do not hesitate to contact us

Beoordeeld met 5 van de 5 sterren

Quality product.

By no means am I a watch “scholar”, but I do own a couple of expensive watches. The quality of these watches is impressive. The hand painted aspect makes them very appealing to my. Very satisfied and impressed.

11 november 2024
Beoordeeld met 4 van de 5 sterren

Trump Watch

I really like the Trump watch and it looks amazing when worn, Perfect size for me after I removed 4 links. I do not wear it much though, because the clasp on the band is super hard to open. I have to stick a small screw driver under the tab to open it. I do like it and the paint looks very good, but with it like it is you cant just take it off quickly and wash your hands, etc.

6 juli 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Thank you for your feedback! We're glad to hear you love the design and fit of the watch. We're sorry to hear about the difficulty with the clasp and understand how that could be inconvenient. If the issue persists, please reach out, and we’ll be happy to assist further. Thank you again for sharing your experience, and we’re here anytime you need support!

Beoordeeld met 4 van de 5 sterren

9 days and no product in sight

I received the product in good form and it exceeded my expectations. They need to do a better job setting realistic delivery expectations to not disappoint. I would recommend their products and be patient and allow for lead time.

24 oktober 2024
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Dear Tom,
We have checked your tracking number of your order. It is in transit in Orlando, Florida. We anticiapte your order will arrive lastest on Monday. As we stated in the email sent to you. The tracking number only updated when it arrives in the US.
We apologize because of any misunderstanding to you.

Beoordeeld met 4 van de 5 sterren

Delivery was slow but watch is great!

I ordered the watch Oct 22 and got an update from
USPS saying a shipping label was created on Oct 23rd. I reached out Oct 26th asking for an update and they sent me a response “ Thank you for your order placed on Oct 1st Due to a high volume of orders, the preparation time, which includes dial painting, assembly, and quality checks, extended to 3-7 business days. Your package was received by the carrier on Oct 23rd, with tracking number

The estimated shipping time from the day your order arrived the logistics carrier is 5-8 business days. Please note that the tracking number provided is a last-mile tracking number from USPS, so updates will only be available once the package arrives at the U.S. from our overseas warehouse.” There have been no further updates with either shipping service. Ill wait the 8 business days and take it from there…..
I got the watch! I can’t attest to accuracy or durability yet but the quality of the case and bracelet are really excellent! The band comes with a screwdriver to adjust the links and the watch looks and feels great on the wrist. The dial is just like the picture online and really unique. Im upgrading the stars from one to four. If there are any serious issues with the movement but as long as its approx 20 seconds +/- a day Im happy with it.

21 oktober 2024
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Hi, thank you so much for leaving a detail review. Your feedback force us always improving our service. We hope we can have a chance to serve you again.

Beoordeeld met 5 van de 5 sterren

Just incredible support all around

Just incredible support all around. Well done Steve!

16 oktober 2024
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Thank you so much for your kind words! We're thrilled to hear you enjoyed our service, especially as we expand into the UAE. Your support means a lot to us. Enjoy your new piece, and don’t hesitate to reach out anytime!

Beoordeeld met 5 van de 5 sterren

Best in the game.

Steve and his Team are the best in the game at customized watches for the everyday man who doesn't want to break the bank. Professional from the start to finish. Quality of material etc. They far exceeded my expectations 👏🏽

2 oktober 2024
Review zonder uitnodiging
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Antwoord van Stevemullerwatches

Thank you for this amazing feedback! We’re happy to know that our team and watches exceeded your expectations. It’s our goal to offer quality and professionalism at every step without overpricing, so hearing this means a lot. Enjoy your watch, and we’re here anytime you need us!

Beoordeeld met 5 van de 5 sterren

This is now my second purchase from…

This is now my second purchase from you.
The experience has been nothing less than perfect.
Your customer service is fantastic, you have kept me informed every step of the way, including when I returned my watch for some custom features.

18 oktober 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Thank you for trusting us with a second purchase! We're delighted to hear that your experience has been perfect and that you felt well-informed throughout the process. Our team is always here to make sure your watch is exactly as you envision. Enjoy, and please reach out anytime!

Beoordeeld met 5 van de 5 sterren

This watch is fantastic

This watch is fantastic! Well made and the band is super easy to adjust. No trip to the jeweler needed. Plenty of links if you have a larger wrist. I removed a lot of them easily. Love love love the artwork.

17 oktober 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Thank you so much for your wonderful review! We’re thrilled to hear that you're loving the watch and that the adjustable band worked perfectly for you. We put a lot of care into both the craftsmanship and design, so it's great to know that it met your expectations. We appreciate your support and hope you continue to enjoy your watch for many years to come!

Beoordeeld met 5 van de 5 sterren

Best customer service

Best customer service! Had a hand paint custom design project that turned out to be a very nice piece, really like the watch.

9 oktober 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Hi Frank,
We hope to have the opportunity to collaborate with you on your future custom watch projects. Thank you for your trust!

Beoordeeld met 5 van de 5 sterren

Much Better Quality than Expected.

I received my watch in a week or two and it's awesome. I collect really expensive watches and this one is much higher quality than I was expecting. I'll be buy some more from this company.

6 september 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Dear Jeff,
Thank you so much for your fantastic feedback! We're thrilled to hear that you are impressed with the quality of the watch, especially given your experience as a collector of high-end timepieces. We truly appreciate your support and look forward to helping you add more to your collection in the future!

Beoordeeld met 5 van de 5 sterren

Got the Trumpy hand painted watch and…

Got the Trumpy hand painted watch and was impressed with the quality for the price .
I get a lot of comments and compliments on it as well.
Fun and good buy.

18 september 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Hi sir,
We're delighted to hear that you're enjoying your hand-painted Trumpy watch. We appreciate your support. If you ever need anything else or are interested in adding to your collection, feel free to reach out!

Beoordeeld met 5 van de 5 sterren

Bought both Trump watches... Love them!

Bought the Trump (Orange) watch first. Great conversation piece! Then the assassination attempt happened and I absolutely had to get the Fight Fight Fight scene (Blue). LOVE the watches. Everyone keeps asking me where I got them. Quality is good. Looking great and all in all a great deal. Thank you for commemorating a great moment in American History.

1 oktober 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Dear Zev,
Thank you so much for your fantastic feedback! We're glad to hear that you're loving both 2 watch models MEGAGA and ICONIC LIBERTY. We’re honored to commemorate such moments with you. If you ever need anything else or have any questions, don't hesitate to reach out. Thanks again for your support!

Beoordeeld met 5 van de 5 sterren

I purchased the hand-painted Trump…

I purchased the hand-painted Trump watch, as depicted from Butler, Pennsylvania. The craftsmanship is exquisite and the quality of the watch is superb! I ordered additional watches for family members! Thank you Steve Muller watches for such fine workmanship!

27 september 2024
Review zonder uitnodiging
Logo Stevemullerwatches

Antwoord van Stevemullerwatches

Hi Lori,
Thank you so much for your kind words and for choosing Steve Muller Watches! We're delighted to hear that you’re impressed with the craftsmanship and quality of your hand-painted watch. It’s even more exciting to know that you’ve ordered additional watches for your family! We truly appreciate your support and trust in our work. If there’s anything else you need, feel free to reach out. Thanks again!

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