Stilton Butchers Reviews 

Ricep Sed
·
Don't order from these cowboys. My order was due 2nd of may and every week since. James and Martin Lie Lie Lie Lie re deliveries. I get whats app messages. It's all packed up you will get it on tues, then wed, then fri.. Nothing arrives. I am going to the small courts to get justice. James is a Con man full of broken promises. I listened to all the sob stories and have been very understanding. It's nearly 4 months of broken promises. Feel free to PM me if you have suffered the same way as I'm also going to the papers re how i have been treated.

An order I placed for a delivery which should have taken place on 21/8/26 will not be delivered. A message appeared in my spam at 2.52am to tell me this. They cite DPD and the weather. I wonder how Tesco gets it chilled products delivered in this hot weather.??? They must have a magic chilled fleet.

This is not the first time this has happened. and in fact Stilton Butchers have NEVER delivered an order to me on time. I have only tried again as their product is, in fact, very good. But I am done with them now.

Poor communication & Unable to get a response. I ordered a delivery from Stilton Butchers and was notified that due to the extreme weather conditions, they had been advised not to deliver, which was the right thing to do. I was advised that I would get a new delivery date by the end of the day by email. Nothing arrived. I tried calling the number on the email, but it doesn't work. I then followed up by email three times and have had no response. I have now claimed the money back via my credit card company as I have no faith in them. I think I will shop elsewhere

My steaks were supposed to be delivered last Wednesday but have still not arrived one week later. I have had no communication telling me when they will be delivered.

⭐ Very disappointing experience – poor communication and missed deliveries

I am extremely disappointed with my experience with this company and feel other customers should be aware before placing an order.

I placed orders totalling over £200, which have now been outstanding for more than four weeks. Despite being given several promised delivery dates and reassurances, the deliveries repeatedly failed to arrive.

I have spent six days unable to attend work because I was waiting at home for deliveries that I had been specifically told were coming. I have also had considerable disruption to my normal day-to-day life, including missing meals because I had not been shopping while waiting for these orders.

The biggest issue has been the lack of communication. I have repeatedly tried to make contact by telephone, email and WhatsApp, including leaving multiple voicemails, but have struggled to get a response. On several occasions I was given assurances that I would receive an update or delivery, only for nothing to happen.

I have kept a detailed record of all correspondence, promised delivery dates and attempts to contact the company, including records of WhatsApp communications that were subsequently deleted.

After giving the company numerous opportunities to resolve the situation, I eventually contacted Trading Standards and Citizens Advice for guidance. I have also contacted my bank regarding the transactions and requested that the funds be returned.

I have now been offered a refund, but being told that this could take a further two weeks means the company could potentially have held over £200 for more than six weeks for orders that have not been fulfilled.

What I find particularly frustrating is that promotional emails continue to be sent while existing customer orders remain outstanding and customers are struggling to obtain basic information about their purchases.

I appreciate that problems can happen in any business, but it is how those problems are handled that matters. In my experience, the repeated missed commitments and lack of communication have completely undermined my confidence and trust in this company.

Based on my experience, I would strongly recommend that customers consider the reliability of delivery and customer service before placing an order.

This review reflects my personal experience and the records I have retained throughout the matter.

I do not want to write this review as never left a negative one before. If you get the meat its good quality, but chances are you will not get the meat, and you will almost cerainly not get it on the day you asked for it to be delivered so do not rely on it coming, niether will you be told that its not coming! Phone line is not working (try it!) no reply to WhatsApp or email. And all this is after you promising that you had fixed the issues with your ordering system.

Ordered on the 28th of July, have been calling and emailing since the 5th of august when the delivery date had came and went. In this time I have received multiple promotional emails before eventually receiving an email that they had a new freezer and that was the cause for delay, then victims of a PayPal fraud, lastly DPD issues. If they were experiencing so many issues then why are they still accepting orders with no mention of this when buying. Not sure what to believe but wish i had never placed an order

Still not had my delivery and it’s now 20th August and now it’s over a week late with no response to my e mails chasing it. Do not recommend this company.

Appalling customer service don’t answer emails phones that don’t work , having to try and get my money back to my credit card There’s no response for a refund request

I've always been impressed by the meat products that Stilton Butchers have supplied. I'm particularly please by James Morgan the owner of the Company who has always tried his hardest to ensure that deliveries are completed. Recently it has become more difficult to manage deliveries because of the extreme temperatures that the UK has been experiencing so deliveries have been delayed. I hope this is just a passing phase for the Company.

Thank you Stilton Butchers.
The meat we have is always top quality and the service we received was second to none.
Can’t wait for our next delivery

Perfect quality meat and great service. Will certainly be ordering again .

Delivered bang on time,and superb quality meat!

Do not purchase meat from this company. Order doesn’t arrive. To try to speak to anyone ( Yes you Martyn) is impossible. Such poor customer service. Sorry can’t rate the meat as it never arrived

Ordered 9th June. Website not working so he then contacted me as he could see I had left stuff in a basket he then said pay by bank transfer. Never received my order. He came up with several excuses over the next 5 weeks. Always supposed to be delivering in the Saturday but then email Friday saying it was too hot. He has deleted all negative comments from his Facebook. Such a shame to ruin his late father’s business like this but people have given him so many chances and he has still not refunded people from 6 months ago. He is actually full of rubbish when you speak to him. It’s just lie after lie, then he is off sick so email from his sister, then he is back with new phone number er as old one never worked. Then next day once again phone line dropping so not working. Constant emails stating about my order saying James will ring Thursday with a date for delivery. Email from James Friday sorry I didn’t get round to it I will ring today. Never happened Never risk your money here because you will not get the goods and now he has deleted all the comments on Facebook no one will be any wiser. I gave him 5 weeks to fulfil my order it refund. He didn’t. Be warned !

I previously left a rather harsh reviews on sites, which I have now deleted after taking some time to reflect.

While my orders arrived much later than expected, I have since spoken directly with James and gained a better understanding of the challenges the business has been facing. I reacted out of frustration and disappointment at the time, but in the end I did receive both my orders, and the quality of the meat was outstanding and well worth the wait.

Sometimes things go wrong, especially when businesses are dealing with difficult circumstances. Having spoken with James, I'm happy to give credit where it's due. I will definitely order again and would encourage others to give Stilton Butchers a chance.

It's refreshing to see a business working hard to put things right, and I wish James and the team every success for the future. Here's to many more satisfied customers and continued success for Stilton Butchers. ❤️

Ive used stilton for a while now and have ordered from them over the years .
They're always honest if something goes out of kit which can happen to anyone but I've always had a great result and response from them and all my orders have been top notch
I'll be ordering again soon for more steaks and roasting joints and if course tomahawks 👍👍🥩

I had a few problems with delivery but this was explained to me and was acceptable to me had no problems with communication and was kept updated with information about my delivery’s and James was true to his word & delivered my order when he said he would and the meat looks lovely can’t wait to cook it.
Recommended Stilton Butcher’s to my family and friends try them you won’t be disappointed

Having spent hundreds of pounds with this business over the years I was appalled at the way I was treated over an issue with some chicken.
The courier failed to deliver on time and when the box arrived the ice packs were melted and the chicken warm with a strong smell.
I reported this to Stilton butchers immediately.
I was asked to send CCTV footage of the DPD van delivering the product late 'because he knew the directors'.. yeah right!
I was assured a new lot would be sent out, then I was told I would get a refund, then the admin team were on holiday - followed by numerous other excuses drawn randomly out of the excuse generator machine!
A month after all this I just opened a claim with my credit card and got a refund.
What a complete fiasco!