Stilton Butchers Reviews 

I placed an order on 31 May for delivery on 10 June. Stilton stated they had issues with their system and my order was delayed. They stated in the email they would call after 2pm on 10 June. I received no call I have tried repeatedly to get in touch with them regarding my order with very little joy.

I have been a customer of Stilton Butchers for years, but I find the current level of customer service terrible.

I would not recommend them at all

Really bad customer service... My order should have been delievered on 10th June. No sign of my order, no response to e-mails and WhatsApp messages. Yet I have been charged for the order. I'm also getting e-mails encouraging me to place another order!!!! Shocking communication and feeling very frustrated.

Still waiting for my refund from January. No response to my messages or e-mails (including to the new e-mail address).

I realise its difficult for all if us atm but as a pensioner, trying to feed two other pensioners, I think this company is despicable.

Do not order from Stilton Butchers, it is an absolute shambles. I have been ordering for several years and have always been happy with the product and the service but at Xmas our delivery was delayed with no communication and our latest order hasn't turned up. I ordered on the 4th June for delivery on the 12th as we had a 50th birthday BBQ on the weekend. Almost immediately I had a phone call from James explaining that their payment system had gone down and could I pay by bank transfer to guarantee (yes, guarantee) my delivery. I did this waiting for all my lovely steaks to arrive. I got worried when there was no confirmation email from the courier as usual. The 12th came and no meat arrived so I had James WhatsApp and I messaged him. I got 2 replies, the first about how the order he personally put on had not gone to the courier and the second saying he will make it right and get back to me within 45mins. Utter bullshit. No message and now there are no replies. I have emailed the special email address set up for customers that have been effected (the normal email address by the way) and still nothing.
18th June - James has reached out to me, more excuses but I have had a new confirmation promising delivery on the 24th. I want to support British food so let's hope this gets delivered. I will update this review next week.
Update - surprise surprise, no delivery. So now I have formally asked for a refund and not to deal with that liar James. 6/8/2026 I have received an email saying that James is sorry and they have had a series of disasters. My order was lost in the ether apparently but now James is going to ring round and sort it out. We'll he didn't ring me but he did send another email stating the calls were taking longer than he thought. I replied to save his time and just process a refund for me. Is this more BS or a genuine attempt to put things right? I will let you know.

I received a confirmation email regarding delivery but it’s not happened for the second time - phone never gets answered - I had an e mail saying their issues had now been resolved and be in touch regarding orders but nothing - the new and old e mail addresses they have I keep getting emails returned back so don’t know how to communicate now

They are still sending e mails with offers out every day!!! - started a chargeback now as fed up with it all

I placed an order on 26/5 with delivery scheduled for3/6 . Todate i have not received my order although my credit card account has been debated . I have attempted to follow up via email on several occasions but have yet to receive a response . Buyer beware .

Still waiting for my delivery after nearly 3 weeks. Unable to contact anyone

Really disappointed

Product not delivered, refund promised never sent, repeated promises of better service. avoid avoid avoid

I have been trying to reach you to find out about my missed delivery after agreeing with James a revised date. I also have contacted you to suggest that you combine delivery of both orders. No response from you. I do genuinely hope that you are getting the customer facing functions in place. Looking forward to hearing from you. Regards Elliot Mackie

Ordered delivery was meant to be 4 June , never arrived , have emailed twice , no reply, just wish I had read these reviews before ordering. Terrible service .

waiting months for my meat package and I had to do PayPal dispute to get my money back

Order was processed, money left my account. Did my shopping on Friday, not buying meat because my order was due for delivery. Happened to check my bank account mid afternoon and found the money had been refunded to my account. No email or text to inform me the delivery had been cancelled.

still waiting for my order to be delivered should have been 11th June
still waiting forJames to phone me like he said

I ordered at the end of May for a 10 June delivery.
On the 10th I was emailed that their were some issues causing delivery delays but, that someone would phone me personally that day to re arrange a delivery date.
I did not receive promised phone call. I tried to phone but Both contact numbers were said to be a Wrong Number & the best way forward was to email. I have emailed for clarity on the situation but have received no reply.
So to date, zero communication. No phone number to speak with anyone.
I don’t mind my order being Late if there is an issue but I do expect to kept informed. If this cannot be done I expect an immediate Full Refund.
I certainly didn’t expect to see Stilton Butchers all over social medial with various offers & are still taking orders - that they are Clearly not able to fulfill.
I do not appreciate being stolen from. Right now, Stilton Butchers have my money for an order they are not able to send me. That to me is Theft !!
I have used Stilton Butchers previously without issue. This situation is beyond disappointing.

Very poor service.
Ordered a month ago.
Send multiple emails and WhatsApp messages...
Still no reply or sign of order...

I am still waiting for my order which I have paid for, no communication from the company, and their phone line doesn’t work, I wish I had done a little more research before placing my order as there are many many people who also haven’t received their orders and been totally let down.
I suggest anyone who hasn’t received their orders, report this cowboy company to trading standards.

Order not delivered at all, cannot get in touch, phone number says no connection ???
sent email, no reply, trying to get my money back, will never be placing an order with this company again, only gave them one star because i had to.
R.Wainman.

I ordered my meat on 25/5/2026 and money was taken . My order was due to be delivered on 5/6/2026. I have not received my order and not had any communication from the company. The telephone line is not working and I have had no replies to my e mails.
Not good service.

I have used Stilton for a while now and have always received great personal customer service. Nothing has been too much trouble. Once my order was Misdelivered by dpd and went bad in the sun, Stilton sent my order again no questions asked. A great family run business im proud to support! Keep up the good work!