Stocalfe Response Reviews 

Quick collection of vehicle ,

I used Stocalfe Response after a driver went into the back of car last month. I found the team to be very helpful, especially Luke, who kept it touch a couple of times a week while the case was being settled. When there were delays from the other party's insurers, Luke pursued the matter and always returned my calls and emails quickly. It's such a stressful time when you've had an accident, so having someone sympathetic on the other end of the phone was great. I now have my payout and am looking for a new car. Very happy with my experience!

I received an absolutely brilliant service from this company. My main point of contact Luke was so helpful and was an absolute delight to deal with.

Fast response from Stocalfe from the first conversation with Saraya, provided me with a hire car and service was fantastic! Highleh recommend.

Was involved in an non-fault accident unfortunately, Stocalfe Response did there very best to help me, each time I called they was so helpful from start to finish of my claim, they always ensure there service and communication is upto a high standard! Definitely recommend!

Brilliant Service
Absolute amazing service from call handlers at Stocalfe Response, very clear and consistent communication throughout my accident claim, each time speaking with an Call handler they was very helpful and always ensure they did there very best to handle every Situation. Couldn’t recommend them enough!

My advice is to avoid this company at all costs! - I thought I was contacting Tesco insurance, but this company seem to have hijacked the claim. At no point have they explained that they are an independent Claims Management Company, who are only interested in providing credit for repairs and courtesy cars and, if they are unsuccesful in claiming the money back from the insurance company, leave you responsible for all the bills incurred! One month after my no fault accident, nothing has happened and I am still driving about in an accident damaged vehicle. When I phoned to complain about the poor service I was receiving, I was shocked to be told that, without informing me, they had decided not to persue the case! I have now contacted the real Tesco Insurance, who know nothing at all about this claim! I am now re starting my claim with Tesco, but am a month behind with my claim (Thanks Stocalfe!). Throughout my dealings with Stocalfe, I have found them to be very unhelpful - they do not answer E Mails, do not phone back and as for Luke, I found him useless! (perhaps you could pass that on to him, as you have the praises he has received on here). It would be interesting to see if I get a response from Stocalfe for this review, as they seem reluctant to reply to 1 star reviews!

Great response from Stocalfe quick and on the ball from the first conversation. Highly recommended.

Super service 👌🏼 came when they said they would be there to drop the curtesy car off to my address, and picked it up soon I'd finish with the car 🚗 very good service 👍

Thankyou very much to Luke for being very helpful for dealing with the aftermath of my accident. Stocalfe has been amazing.

The claims/repairs handler was very professional and kept me updated on every step. The courtesy car was arranged promptly.

Thank you to Luke for being so efficient and helpful. You have been thorough, responded quickly to our queries and have been very responsive to getting the issue rectified in good time. Your help has been very much appreciated.

Absolutely first class service from Luke at Stocalfe
Provided me with a fantastic car after mine was damaged in a non fault accident Luke made sure the car was right for me and had it delivered within hours
Thanks for making an unpleasant situation easy

Good service

Excellent company.
Highly recommend.

Stocalfe was brilliant from start to finish, they were very easy to get hold of if needed too. I received my hire car that got delivered to my home address extremely fast as I needed it to get to work.

I would definitely recommend them to all my mates.

Everything appeared to be well with this company, money was recieved promptly, call handlers were efficient. The issue is that they don't state there's a possibility the third party insurers won't pay for the credit hire agreement which then means your liable for the costs. Seems to be a common occurrence with this company I've found two separate cases which have also had to deal with solicitors the company have provided as a result of this.

I don't normally leave reviews but i just had to say that Luke was excellent he explained all my options very well in a very clear manner, his customer service was brilliant, coming from a customer service background it was just good to see/hear

I used Stocalfe following a no fault accident and Luke was helpful, professional and knowledgeable every step of the way. I would highly recommend this company

Great service, was sceptical at first but made me feel very comfortable and everything was resolved. Would definitely recommend 😊