StomaBags Reviews 173

Being in the customer service industry myself, I know it is a rare occasion for anyone these days to take the time an recognize a job well done. This review is to THANK Saul Herrera for being very helpful in manually entering my order after the online tool had produced a glitch on checkout. Saul was patient and worked diligently to make sure all detail was entered accurately all the way through to obtaining the order confirmation number. Great job Saul as I appreciate your calm and courteous approach to customer service! Well done.

Good customer service! Very responsive to my questions.

I placed an order for a few boxes of Rochester catheter. I came across a small problem that can't checkout with my paypal account. I contacted the helpdesk, that is Jose who patiently help me out to fix the payment problem for an hour. He is so helpful.
On the second day, I contacted the helpdesk again just to see if they ship it out and I want to get the tracking no.
It's Jose again! And he recognized me and asked me if I want to know the status of my order. So sweet.
Never met any helpdesk that is so helpful.
Thanks Jose.

Needed an old invoice to submit to my insurance and Jose Naveda was able to assist me via Chat. Super helpful and quick to respond with what I was looking for. Thank you all for your services and for working!!

The customer service at StomaBags is amazing. I have made a few complicated international orders and I was guided through every step. The communication has been great and the products all arrived really quick. I have to mention Mariana personally; she is a star!

Started a chat and Mariana jumped in to help! She has answered all of my questions and completed my order so quick! I'm glad I found StomaBags and was able to order Hollister bags. I will never go back to my old distributor! Thank you, Mariana!

Excelente Servicio, recibí todo el apoyo al realizar mi compra.

The prices are very reasonable and the service is outstanding. We rely on them on a month to month basis.

I have been ordering ostomy supplies from Stomabags for years and the service has been excellent! Oders always arrive very fast, usually within 2-3 business days, and they have always been correct. If I could rate more than 5 stars I would 👍🏼

Excellent service. Easy returns with full refund.

I tried to order some small velco pads that weigh less than 8 ounces. The shipping charge was $35. I checked the shipping policy on the site and it said that most items ship for $12. Even $12 is high for these items, but there is no way I would pay $35. I tried to talk to them on chat and Gustavo said there was nothing he could do as the shipping charges were calculated automatically. Then there were connection issues and he dropped out of the chat. I will look for these items elsewhere. Also, they do not accept credit cards and you are re-directed to PayPal. Very strange.

I have used StomaBags several time and after the last attempt I need to lower my rating from 5 to 3 stars. Prices were still very good but the shipping charge for a 5 lb package jumps to almost $47. I sent an inquiry before finalizing the order and never recieved a response. William

Stephany was very helpful in getting me what I needed. Looking forward to doing more business with this company.

Me explicaron muy bien, tuvieron la suficiente paciencia para guiarme. Gracias mil!

Finding my product was hit hard by COVID-19, but, thank God, I found stomabags where I could buy my so-needed supply, unfortunately, before they could ship my order, stomabags run out of it too! But Mariana Kowoll of Customer Service Manager, took it into her own hands to make sure I got my supply.

Not only she offered me a couple of temporary solutions, but she answered me every time I contacted her, being via; WhatsApp, phone, or email, she even answered my messages after hours!

For almost a month, she tried to get my needed product without any lack, therefore I had to accept one of the options she had offered to me, so I could partially help my clients for the time being.

Happily, the day I ask Mariana to ship that option she had offered, and she accepted to ship it, an hour later she got back to me, with news that made my whole past three months trying to get a supplier, she said…. “We got the product you, need!” "Thank God! " I happily scream," thank you, Mariana! (I joked;… I´ll ask your boss for a salary raise for you!).

Yesterday, She shipped my order and again, I am very thankful to her, for the extra effort she did to make me feel all right, while she tried hard to get my supply, that´s what I call great customer service.
Thank you Mariana!, I see now why you are the Customer service manager there, you are a pro!!!.

I also want to take this opportunity to thank the stomabags´ owners and the team there, for developing such a great supply company. Excuse this rather long message, but I had to express my appreciation for her help. You all stomabags´s personnel have a wonderful time and be safe away from the terrible covid19.

Sincerely,

Jose Castellanos
Walgreen Partners LLC

buenos productos y buenos precios.
pero el despacho pesimo vivo en rancagua centro y se demoran 25 dias, he echo 3 pedidos por 1 producto en especifico que venden y siempre se han demorado lo mismo.

There was an error in my order and Gustavo helped me from the beginning even though it was his day off. My correct order was shipped immediately on Monday. Grateful.

Muy agradecida con la exelente atención de Sr Gustavo Montes.
Nos brindó apoyo, aclaro dudas y tomó nuestro pedido de manera amable y respetuosa.

Received the wrong item and contacted Mariana via the StomaBag Chat support page. Within a few minutes she had corrected the mistake and processed the new order at the same time. It’s wonderful to see customer support like this.