StomaBags Reviews 173

I called Stomabags.com and spoke to Edgar Quintero. The reason I called was because when I tried to place an order I couldn't get to my account. After speaking to Edgar he said he would send me a link to get into my account. After speaking to him I waited for the E-mail and it never came. I realized that I set my account up using my e-mail at a former employer. About that time Egdar reached out to me and informed me of the information that I had just confirmed. With Edgars help, I was able to place my order and he was able to get me my order confirmation at my personal e-mail, which was not linked to my account.

Edgars professionalism and his job knowledge literally gave me peace of mind because I knew that the supplies that I need to live my life was on it's way.

Because of employees like Edgar Quintero, I will continue to use Stomabags.com. He is truly an irreplaceable asset to Stomabags.com and should be appropriately compensated. Thank you Edgar!! YOU have made a difference in my life and your professionalism CANNOT be overstated.

Sincerely,
Steve Dionne

My name is Tracy I've had a very hard time finding this particular item number and then I found this company they were extremely helpful very friendly I got my order it was very perfect it was on time I couldn't have asked for anything more I just hope I can buy some more from you someone out there having trouble finding their ostomy products or having issues with people who deal with please give them a try honest genuine people thanks for being there when I needed you

Saul has been professional and effective in helping me get started and with my regular orders. He's patient, communicates well and supports his customer by understanding the problem and the need first. Saul is an excellent representative of StomaBags. They're lucky to have him. He's got all the talent and skills he needs to succeed.

My 86 year old Mom has A pacemaker and spinal stenosis and other medical conditions. I spoke with Saul A customer representative of Stomabags regarding product's for my Mother. I haven't ordered any items yet , but Saul was extremely helpful in guiding Me as to where to look on the site. Gratefully yours. Carlene Sampson

EXCELENTE CUSTOMER SERVICE, FAST RESPOND, CLEAR, EFFICIENT AND ECONOMIC PRICE!!!

The ostomy bag world is new to us and the bag that my husband used first when he had his colon removed in May worked wonderfully with his stoma. But when he had his rectum removed and his J Pouch formed in September, the ileostomy stoma created more liquid stool and significant leakage occurred. There was a convex model that we were desperately searching for. StomaBags was the ONLY supplier nationwide that had them in stock! We received EXCELLENT customer service from GEORGE C. to expedite our order overnight shipping to Ohio. We are very THANKFUL to him.

Mariana help me find undelivered items, many thanks for her help. And if possible please send my order items in one shipments, it's cheaper. Hope stomabags website getting better and better, many thanks for the website and Mariana.

I use Stomabags for all of my ostomy supplies. Today I used the chat feature on your website to speak with Mariana. She was able to tell me where the rest of my items were and when they would be delivered. I appreciate her help!

This company is my new stoma supply provider! George was WONDERFUL! Small mix-up with mailing address, but issue was quickly resolved, and supplies were delivered faster and less expensive than any other provider I have used. Would definitely recommend.

Fast and worry free ordering. The product and service provided were excellent. Had to call in with an issue and it was resolved without any problems. Will purchase again.

wonderful service and friendly.
mariana

Excelente atención de parte de Saul, me acompañó durante todo el proceso de compra, es genial que tengan personas bilingue pues me estoy comunicando desde Ecuador. Muchas Gracias!! Recomendados además sus productos, son de primera calidad.

George was great! Attentive and made ordering the supplies I need fast and easy. Thanks!

I am dreadfully upset! I bought a substantial amount from this website on the 10th November 2017 and the experience has been the most stressful transaction I have probably ever entered into. Not only did it take more than two weeks after the order was made for me to contact them and ask what was happening. I was told that most items were not available and would be sent in five different parcels. I was also advised that a number of items had already been dispatched. However low and behold when tracking info was forwarded it was only sent on the 30th November 2017. After following up on this tracking information, these items HAVE YET TO ARRIVE. I contact them only to be told to contact our local post office. This I did and they advised me that THIS HAS NOT ARRIVED in the country! Now I still wait for items that has not even been dispatched and await items that have apparently been dispatched and have not arrived?
I am spending more time trying to contact them to resolve this with NO SERVICE!!!! DO NOT ORDER FROM THIS WEBSITE!!!

I ordered a connection tube and their site listed it in stock, after more than 17 days I called to follow up and they said they had canceled my order!? Without letting me know and not refunding me! This was their excuse: "I’m very sorry about this situation but I am writing to communicate to you that we will not be able to fulfill your order for item K0800674. Our inventory was still showing in stock at the moment of placing the order, but they could not be processed since they were earmarked (pre-sold to another account). I checked for new orders and we have none pending as the manufacturer has decided to no longer carry this product (item discontinued without replacement). A change has been made to our site to reflect this.
As far as your payment, a full refund is being processed. You will receive an email notification once the transaction is completed. While this refund is immediate on our part, it can take up to 10 business days for the funds to reach your account."

If you purchase from this online company you may want to follow up on your order if it's not received in a few days as they will just keep your money and keep you waiting. I would not recommend this company.

Nice Service - Fast delivery

Very fast shipping!!