I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Toon meer
Bedrijf heeft geantwoord
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Toon meer
Bedrijf heeft geantwoord
This is a AAAA store!! When I ordered my devices, I didn't think about the "pre-order " taking a month to get here. I emailed Geekvape about it taking so long. They quickly replied and offered me one... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contactgegevens
Verenigde Staten
- store@geekvape.com
- store.geekvape.com
3,4
Gemiddeld
302 reviews
Vraagt klanten om een review
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Fair and Fast
Prices are fair, shipping is very fast. I've been using Geekvape for several years, and have never been disappointed, or have had a moment of regret.
30 september 2025
Antwoord van Store Geekvape
Thanks for your love!
I made the mistake of not looking at…
I made the mistake of not looking at the pre order tab. These guys worked over a weekend to get me a tank that works and shipped it out. Yes it took 5 days but... they sent 2 extra packs! So instead of 3 tanks I got 9! Thanks so much and will definitely use your company more.
31 oktober 2025
Antwoord van Store Geekvape
Thanks for your love and feedback, we will keep improving our shipping service!
Email response?
It said 1-5 working days to get my order. It’s been 8 and no response to emails sent. Saturday will be 2 weeks since I placed the order. Next step is bbb, attorney general and federal trade commission.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Dear customer,
Can you provide us with relevant screenshots?
Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order.
Thank you for your cooperation.
Product availability perfect
Product availability perfect
Shipping label created within hrs
Actual mailing took nearly 8 days before it was dropped to the usps office
25 oktober 2025
Antwoord van Store Geekvape
Hi there! Thanks for your feedback. We're glad product availability was perfect and the shipping label was created quickly. We apologize for the delay in mailing and will look into improving this process.
Antwoord van Store Geekvape
Dear customer,
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133836397
Antwoord van Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
I wish I would have done a little more…
I wish I would have done a little more research before ordering directly from geekvape. I was under the impression that my order would ship 5-7 business days but every time I check status it says "We are preparing your order for dispatch". Ordered October 10th. I have emailed customer service twice and no response. The take payment right away though. I dont mind shipping being a little longer but some sort of response to status would be reassuring that I didn't get ripped off.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Aegis Solo 3 Mod - Rainbow / External 18650 Battery(not included) / USA Warehouse is a pre-order item and is expected to be available in Late Nov. All colors are out of stock.
Would you like to continue waiting or cancel the order?
Antwoord van Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Poor service
Order was placed on October 9th , wasn’t even shipped until I emailed to inquire about my order on October 28 th. No email response just a confirmation later during the day to show product shipped. Poor customer service
28 oktober 2025
Antwoord van Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Lied and said shops front US warehouse…
Lied and said shops from US warehouse and its coming from China! Lies!!!!
30 oktober 2025
Antwoord van Store Geekvape
Hi there,
Your package was shipped from our USA warehouse, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919134882782
Always get what I order
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
27 oktober 2025
Antwoord van Store Geekvape
Thanks for your feedback, could you please send the junk email screenshot to store@geekvape.com for our reference?
Same shit:(
Same shit:(, my order still hasn't shipped for 8 days They sure take your money before it ships still waiting for tracking # or anything wtf :( Stay away !!!!!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there,
Could you please provide us with relevant screenshots and the order number to store@geekvape.com or geekvapestore@gmail.com, so that we can check the order info for you.
i sent 3 emails trying to get a status…
i sent 3 emails trying to get a status on my order, nothing, so i tried to cancel my order nothing. Worst online shopping experience to date. not only did they ignore my correspondence, they are now ignoring me trying to get this bullshit shipped back. that i didnt want, and cancelled
28 oktober 2025
Antwoord van Store Geekvape
Dear,
Could you please tell us which department you contacted previously? We only received your email today.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ Z Series Coil - Z0.15 ohm XM(70-85W) / USA Warehouse*1
￮ Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse*1
￮ Aegis Legend 3 Kit - Silver-200W / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114898480
Package 2:
• Item Included:
￮ Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse*1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133805997
Are you not wanting the glass anymore? We can refund you $5.7 and send the glass to you.
I still have not received my order
I still have not received my order, it's been over 2 weeks where is it?
28 oktober 2025
Antwoord van Store Geekvape
Hi there,
Your package has been delivered, please check the shipping info: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919116090868
My order from you takes weeks or even a…
My order from you takes weeks or even a month to arrive — the delay is really frustrating.
28 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
WENAX M1 Cartridge Pod - 0.8ohm(14-16W) / Normal Version 4pcs/Pack / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133814111
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I still have not received my order
I still have not received my order. It’s been over a month.
28 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 30, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133806185
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I never received my order.That was…
I never received my order.That was placed on october third.No, one has gotten back to me.I've sent emails and made phone calls and you have my money
28 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://www.gofoexpress.com/tracking.html?searchID=GFUS01016005180674#trackFluid
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z replacement glass - Z Dual bubble Glass tube 5ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 29th, 2025, and your order was shipped the same day.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133808790
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Aegis Legend 5
I decided to order the Aegis Legend 5 kit in red. After almost two weeks I messaged asking where my order was. I got a response that the color i chose was out of stock and wouldn't be available another 2 months . I didn't get an email letting me know of this, I didn't see a warning during check out, and I didn't see a warning on the website. I feel this is highly unprofessional of any company. After chatting I was able to get another color instead of red but by the time I get it, 3 weeks will have passed. I ordered this because of retarted Wisconsins new vape laws, I cannot just pop in and get a new vape mod when my last one broke. Thanks for depriving me of nicotine for 3 weeks.
27 oktober 2025
Antwoord van Store Geekvape
Dear customer,
We are so sorry for your experience.
https://store.geekvape.com/pages/shipping-handing
Orders without pre-order products: will be shipped within 2 business days.
Orders with pre-order products: The whole order will be shipped together with the stock by default, if you want to prioritize the products in stock, please contact customer service to split the order for you and pay the split order fee of $5.
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