I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Toon meer
Bedrijf heeft geantwoord
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This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Toon meer
Bedrijf heeft geantwoord
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Toon meer
Bedrijf heeft geantwoord
This is a AAAA store!! When I ordered my devices, I didn't think about the "pre-order " taking a month to get here. I emailed Geekvape about it taking so long. They quickly replied and offered me one... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contactgegevens
Verenigde Staten
- store@geekvape.com
- store.geekvape.com
3,4
Gemiddeld
302 reviews
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Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I haven't' received my package
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your P Series Coil - P0.4 ohm(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128718875
https://store.geekvape.com/pages/shipping-handing
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
16 oktober 2025
Antwoord van Store Geekvape
Dear,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919128677677
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Company stated thider will be…
Company stated that my order will be shipped in state within 5 business days I recieved nothing when I emailed them they keep sending me the same computed email that china is on a holiday no real response or explanation of where my order is will never use them again
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677301
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Placed an order, no response for over 3 weeks.
I placed an order on September 25th. I never got a status update and when I submitted a couple of requests to get a status update, they were all ignored. I believe I sent 3 messages and never once got a response. I won't be ordering from your website again.
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehousee was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped on the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677721
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered 2 vape tanks from Geekvape…
I ordered 2 vape tanks from Geekvape after using more than several Geekvape products in the past. When I got to the checkout page, there was an option to also purchase the coils for the tanks, which I added. After 2 weeks, I had not received anything so I emailed customer service. They responded several days later and told me that the coils were a preorder item and they would not be shipped for several more weeks. They asked if I wanted the tanks now and coils later, or should they wait to send both together at a later date. I responded that I didnt know the coils were backordered and I would just prefer a refund. Without a response from them, they marked both items as shipped so they wouldnt have to refund me, however the tracking number just shows that a label was created but no shipment has taken place. Just a sneaky way to avoid giving a refund. Unethical at best. Definitely will never buy another Geekvape product in the future. Review should read....Zero Stars. No stars for you.
17 oktober 2025
Antwoord van Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9235990324919114293896
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114293896
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Order took forever to ship
Order took forever to ship. Emailed and messaged to check in it and it took over a week for a response.
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128676953
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
No notice that the item I ordered was…
No notice that the item I ordered was not in stock on the website. It took over a month and a half and still do not have product. It says it has shipped I guess we’ll see.
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Max100 (Aegis Max 2) Kit - black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Took to long to send my order.
17 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven’t had any issues with Geekvape
I haven’t had any issues with Geekvape. I will continue to purchase my products from them.
17 oktober 2025
Antwoord van Store Geekvape
Thank you for your positive feedback! We're glad you're satisfied with Geekvape. We look forward to serving you again for your future purchases.
Ten days since I placed my order
Ten days since I placed my order, paid in full, and all I get is a tracking number USPS doesn't recognize, and email responses that make flimsy excuses. You got only one star due to the fact that zero stars wasn't an option.
13 oktober 2025
Antwoord van Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
U Cartridge Pod - 0.7ohm(16-19W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 15th, 2025, and your order was shipped the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919126156129
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered the Q pods and the H1 pods…
I ordered the Q pods and the H1 pods were in my basket I tried to contact the Co. To explain that I had made a mistake but they were in China and were on some holiday for a week. I left a note but they still sent my order instead of correcting it
10 oktober 2025
Antwoord van Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1. Once the package arrives, please contact us for the return address.
2. After we receive the returned item, we will process your refund promptly.
Tracking Information:
• Tracking Number: 9214490324919124182854
Please note:
• Shipping information may take 1-2 working days to update.
• Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Antwoord van Store Geekvape
Thanks for your love!
This used to be my go-to for my devices…
This used to be my go-to for my devices but apparently its now run by an AI that is hell bent on screwing the american customer out of their money. They wont give me my order, a reply, or a refund. I will not buy from them again and suggest to everyone to avoid this company unless you like to throw money out the window.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there
Could you please provide us with relevant screenshots and the order number to store@geekvape.com or geekvapestore@gmail.com, so that we can check the order info for you. Due to increased email volume during peak season, response times may be longer than usual. We appreciate your understanding and assure you that every message will be addressed.
Love to order from here
Love to order from here. Easy to navigate website, good prices, speedy delivery!
7 oktober 2025
Antwoord van Store Geekvape
Thanks for your love!
Poor customer service/ communication
I did not like that I had to send 3 emails to get tracking of my packages. When ordering I was never told my products were or order products. The pods have been out for years. When I ordered it said that the products were in a US facility. Geek ape tried to refund me in a coupon for products that would not be avaailbe till November. Poor customer service. I did not get any tracking formation until I sent a chat . I don’t think I will ever purchase anything from this site again. I would have thought buying directly from the company would be a better experience. I was wrong!!
30 september 2025
Antwoord van Store Geekvape
Dear,
Thank you for your reply.
We’d like to inform you that your order has been split into two packages for shipment:
Package 1:
• Items Included:
￮ P Series Coil - P0.2 ohm(60-70W) / USA Warehouse *2
￮ B100 (Aegis boost pro 2) - rainbow / USA Warehouse *1
• Status: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9234690393085100139032
Package 2:
• Item Included:
￮ Aegis Boost Pro 2 Pod - USA Warehouse *3
• Status: Canceled and refunded
We appreciate your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to contact us.
Worst Ever!!
If I could give it 0 stars I would! My order# is GK200357 ordered a kit and a package of coils the coils said pre order so I went ahead and ordered it. 3 days go by it says coils will be available around October so I was like okay I’ll wait since kits won’t be shipped without coils. I emailed them to see about getting kit shipped and coils canceled but no reply. So i emailed again asking when will items be in stock and come to find out that NOW after I had already placed order and paid the mod kit I wanted is on pre order as well but online it said in stock add to cart! Now mod kit and coils will not be restocked until Nov!!! So I have been emailing trying to cancel my whole order and I have not received a response I also tried to email the support email as well as store email and the support email say they are only for warranty. They advise that I use the chat option on the store website but AGAIN NOTHING!!!! No response!!! I just want my money back!!
25 september 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Dear,
We sincerely apologize for the inconvenience.
The products you originally ordered are currently on pre-order, which means you’ve secured your spot in the first batch, but the items are not yet in stock. This is explained on our website.
Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing:
1. Current Situation
Production & Shipping Timeline:
Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times.
Customs Inspection Delays:
Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments.
2. Actions We’re Taking
✅ Expedited Production: Additional shifts have been added at our factory to meet demand.
✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher).
✅ Customs Coordination: Working with brokers to pre-clear shipments where possible.
We have processed the cancellation and refund for your order. Please allow 3-7 working days for the refund to reflect in your account.
We truly value your business and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any further questions or need assistance, please don’t hesitate to contact us.
Thank you for your understanding and support.
They will never answer the emails
They will never answer the emails. Took the money and will never tell me when its going to ship or how to cancel the order.
25 september 2025
Review zonder uitnodiging
Dont buy New Zeus Tank. It is Garbage!
Buying experience was Great. No Issues at all. Received order in a timely manner. However, I do not like the new Zeus Tank. It slides and flips open. Seems fine until you carry it in your pocket. Twice already it has opened in my pocket and leaked juice all over my clothes and leg. This needs to be changed immediately. Obviously the person who thought this was a good idea does Not Vape.
4 september 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Shipping and receiving was very good…
22 augustus 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Hi there, thank you for your positive feedback regarding shipping and receiving. We are delighted to hear that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your support!
Tank had a pop up lid and came open…
Tank had a pop up lid and came open every time I put it in my pocket. They wanted me to send a video of the problem, it difficult to video this problem it's just a bad design!
23 januari 2025
Review zonder uitnodiging
Antwoord van Store Geekvape
Dear ,
For detailed and professional support, please contact our after-sales department directly:
•Email: support@geekvape.com
•Live Chat: Contact Support
Our after-sales team will be happy to provide you with the necessary assistance.
Thank you for choosing Geekvape. If you have any further questions, feel free to reach out.
Take care and have a great day!
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