Store Sony Reviews 410

Terrible customer service from Sony

After ordering this lens and not receiving it 2 weeks later. I was told I would be refunded and to order another one.

I ordered another one and tried to check on order to make sure it was sent. But customer service just hang up on me or end the chat.

So far. No refund. Paid for 2 lenses. Havnt received anything

Do not was your time buying from Sony.

Buy from a third party retailer instead

sono stato sempre in cliente affezionato Sony, ho comprato un Sony 55 pollici dopo qualche anno non si accendeva più lo schermo, lo porto da Expert a Battipaglia Salerno visto che è in garanzia.. passa un bel po' di tempo, mi chiamano per ritirarlo dopo la riparazione e al momento di controllare lo stato della tv notiamo una botta al centro dello schermo ed ho lasciato di nuovo la tv al negozio Expert.. ad oggi saranno 2 mesi ancora nessuna notizia e nessuna risposta alle mie telefonate... spero che la Sony provveda a risolvere il mio problema

Ihr seid eines der reichsten Unternehmen und schafft es seid über 2 Jahren nicht playstation 5 zu Verfügung zu stellen , wen wollt ihr verarschen ???????

Vergognoso, comprato Sony Bravia oled 65 pollici, si guasta prima dei due anni, viene sostituito e si guasta dopo 4 mesi, l’azienda non ne risponde più perché scaduta la garanzia ufficiale, ripeto 4 mesi dopo la sostituzione!!!!
Non comprate Sony

65 inch Bravia worked 3 days 21 days later for a replacement tv - no customer service and here is a copy of their email :

We appreciate you bringing your concern to Sony's attention and we apologize for the delay and inconvenience this may have caused you. We have reviewed your case 07904041 and it appears that they have already ship out your replacement TV. Soon you will be receiving a call from the shipper to schedule the delivery date. You may also track the shipment of your replacement unit at
https fastrak.aitworldworld using your tracking number 23196485. Please be advised that your case is being handled by our Concierge team , should you wish to speak to them for further update you may reach them at (866) 936- 7669 Ext.72048 or by responding to their email.

Best Regards,
April
Sony Social Support

21 days and who wants to pay $1000 for a TV that’s a piece of crap? When I did talk to Sony the “considérée” said “we have a computer chip issue with this model” and the service company that dropped a replacement said « good luck with this - all we do is replace them » no wonder why they are $1000 #sonybraviasucks - they must have automated messaging « oh your TV is on its way! » F U sony - I saved up to make a major purchase and I should have gone with Samsung like my brother in law suggested - the Best Buy clerk steered me down the wrong path (but a nice kid no complaints there- Best Buy’s return policy is horrible - and for that I will never go back #bestbuygoodbye)

We purchased a Sony Bravia tv a year and half ago. We are now taking it to be repaired because it will not turn on and none of the troubleshooting steps have worked. Customer service was no help as they said the warranty was 1 year from purchase date and there are no authorized dealers to repair in my state. We spent 2,000 dollars on a piece of garbage. We will no longer be buying anymore Sony products as they are junk and will not stand behind their products.

I purchased a game called "Elden Ring" last month. Not being able to read Japanese, I purchased the game knowing that the text is written in English. It turns out that the in-game descriptions were all in Japanese and the game was unplayable. I decided to contact Sony, but they never responded. I got in touch with Paypal and escalated the case since I want my money back. Paypal tried contacting Sony and they never responded. Naturally, the case was closed in my favor and a chargeback was issued to my credit card. Sony Japan decided to permanently ban my account. I have been a loyal customer since they released Playstation two and this is how they treat customers? I called Sony and finally, someone picked up. He told me that there's nothing that can be done except for me to purchase a PlayStation gift card and pay the full amount for a game that I can't even play. I hope this review reaches somewhere. I WANT MY ACCOUNT BACK.

Ich hatte über eine Hartlauer-Filiale in Österreich eine Sony-Kamera, DSC-HX90V gekauft. Es gab immer wieder Probleme beim Ein- und Ausfahren der Kamera. Anfangs ist sie mehrmals unmotiviert ein- und ausgefahren, ich konnte aber noch fotografieren. Später konnte ich sie überhaupt nicht mehr ausfahren. Ich nahm an, dass dies ein Garantiefall sein würde. Die Kamera wurde zu Sony eingeschickt. Man teilte mir mit, Eigenverschulden, kein Garantiefall. Es war, wahrscheinlich durch Sahara-Staub in der Luft, Sand in die Kamera gekommen. Man bot mir eine Reparatur an, die fast so viel kosten sollte wie eine neue Kamera. Der Sony-Support bot keinerlei Unterstützung an, man wünschte mir jedoch "Alles Gute". Ein Reklamations-Schreiben an Sony-Austria wurde nicht einmal beantwortet. Ich bin über dieses wenig kundenfreundliche Verhalten von Sony sehr enttäuscht.

I tried to update my credit card info with the new dates. I have already done this with several other accounts in a few seconds. But Sony was truly annoying. I couldn't update my info. When I asked for a code to get online with a person to fix this, no answer and dead silence. I have had it with this company. Will never buy anything from them again.

I purchased and paid for a very expensive TV from SONY directly online - I was told delivery would be 5-7 days and as we enter week 4 I still do not have my TV - Buyer beware - the customer service and help is useless - they would not refund me so I am still waiting for the TV and I am disgusted at how I was treated - terrible from what you would think is a trusted brand. I cant give them no stars but if I could I would.

Disgusting customer service. No support for any product that is not brand new.

The only company that I sincerely believe thinks customers are expendable commodities that have no impact on their business.

Do not deserve any support at all.

I bought a Sony Bravia XBR-75X950H for $3k. It’s not even 2 years old and the main board is out. Then I hear so so so many people have issues with Sony Bravia. This company is garbage and no longer stands behind their products. DO NOT BUY A SONY.

Ich habe seit einigen Jahren den Sony TV KD-55XD8505. Schon nach einem Jahr begann das Gerät alle zwei bis drei Wochen abzustürzen. Die Abstürze wurden im laufe der Zeit immer häufiger. Inzwischen haben wir diese Ausfälle alle zwei bis drei Tage. Hilfe bekommen wir von Sony nicht. In Fohren wird empfohlen auf Werkszustand zurück zu setzen. Bringt aber leider nichts. Für uns heißt das, nie wieder ein Gerät von Sony. Wir sind sehr enttäuscht von diesem "Weltkonzern".

Zwei Wochen nach Garantieablauf, machte der 65' Fernseher pinkfarbige Streifen und stellt dann ab.
Der Kundenservice war nicht bereit zu helfen oder als Kulanz einen Reduktion auf ein neues Gerät abzugeben, und bot mir einen kostenpflichtige Servicestelle an, welche jedoch eine Autostunde von uns entfernt ist.
Wir sind enttäuscht und werden sicher nie mehr ein Sonnygerät anschaffen, da wir für einen Kaufpreis von 3000.--Franken etwas mehr Kundendienst erwartet hatten.

Dovete comprare una nuova TV? Ebbene scegliete la qualsiasi MARCA ma non Sony! Perché? X il semplice motivo che se il vostro gestore telefonico è Tim e avete l'abbonamento a TimVision ebbene con tutte le marche è possibile vederlo ma non con Sony, se volete vederlo siete costretti a prendere il Decorder, ma scherziamo Vero?! Si parla da anni che devono risolvere il problema, ma solo bla bla bla, a voi la decisione tranne che non siete interessati a vedere Timvision.

I bought a Sony BDP-S3700 blu-ray player and was shocked that the quality was terrible. Sony has gone down!! The streaming service stopped working and would cause the blu-ray shut on and off. I bought a LG one and the quality was much better! The only this with LG is you have to buy a ethernet cord.

Sony XR75 92J Fernseher gekauft und wollte den 100€ Playstation Gutschein beantragen. Aber da soll man dann seine Rechnung mit Bankdaten Hochladen, seine Telefonnummer angeben und weitere Fotos des Fernsehers wie Seriennummer, noch einmal im angeschalteten Zustand, und natürlich Adresse usw.... kurz um, einmal komplett nackig machen für Sony damit man 100€ Playstation Gutschein bekommt im realen Wert von 70€ (dafür gibt es die Gutscheine meist im Angebot)
Selbstredend verscherbelt Sony die eingegebenen Daten weiter und da Bankdaten usw alles enthalten sind bekommt man dafür auf dem Markt mindestens 60€
Selbstredend ist der Gutschein nur einen Monat gültig was sonst 🤣

Fazit: tolles Geschäft für Sony, es wird mit Sachen geworben die man dazu bekommt wenn man alles Preis gibt von sich. Das machen andere besser.

Pour information : LAMENTABLE ne mérite même pas une étoile
le service client Sony au 0155695127 a la fâcheuse habitude de vous raccrocher au nez quelque soit le motif de l'appel.
Surtout n'ayez pas de problèmes avec Sony sinon c'est la galère pendant des semaines, et n'attendez pas d'excuses de leur part.

No support at. I have called support many times and i wrote to them, they promise to help me, but they dont care.

Ordered a pair of wireless earbuds. First off the ad reported free shipping and then they charged me $12. I figured the sale was decent so ok.

Ordered and was told a 3 day delivery. 3 days into the wait I was still waiting for the update. Emailed and was told they were over sold and had none. No apology, but was offered orange ones. Other than that no attempts to make good on the fact they took my money and hand none just leaving me wait for 3 days.

They then told me a refund would take another 5 to 7 days!

This was my first and last order with the sony store.